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Business Development Manager – iGaming/Gibraltar    New Business focused Fast growing Casino Games provider Hybrid role/ based in Gibraltar  Competitive base + commission structure This company is one of the fastest growing Casino Games providers, with over 700 partners with offices around the globe. It employs over 1000 people and are looking for a Business Development Manager to help them continue to expand their presence in the market. Based in Gibraltar, this role reports into the Head of Live Casino of the business. It will focus on bringing in new business. Some of your time will be client facing where you will be expected to have interactions with both operators & aggregators at conferences around the world. To be successful in the role you will need to have had sales management experience gained in the iGaming sector. You will have solid networks and possess communication, relationship building,  persuasiveness, negotiation skills and be energetic. Interested? Next steps… If this role is of interest, please contact me for an initial discussion at guy.derham@pentasia.com

Job Title: Ombudsman Department: Legal Reports to: Legal & Compliance Lead In this strategic position, the Ombudsman serves as an impartial link between the company and its Brazilian customer base, focusing on the fair and transparent resolution of escalated complaints. The role requires independent judgment, regulatory knowledge, and a strong customer-centric mindset, with the ultimate goal of improving customer trust and ensuring compliance with Brazilian laws and gaming regulations. Main Responsibilities: Serve as the main escalation point for customer complaints requiring detailed analysis beyond standard support processes. Conduct thorough investigations into disputes, reviewing customer narratives, internal records, and team actions to fully understand each case. Assess complaints using principles of fairness, contractual duties, Brazilian consumer law, and best practices in the iGaming and betting sectors. Analyze complaint trends to uncover systemic issues, vulnerabilities in services or policies, and opportunities for improvement. Recommend and lead corrective measures that enhance both compliance and customer satisfaction. Keep complete and updated documentation of all complaints, investigations, and resolutions to ensure auditability and transparency. Ensure all actions and resolutions comply with relevant Brazilian legislation and industry-specific regulations. Assist in responses to public complaint channels such as Consumidor.gov, Reclame Aqui, and Procons. Build strong, trust-based relationships with customers through transparent communication and integrity in resolutions. Collaborate actively with internal stakeholders (Legal, Product, Customer Support, Operations, and Responsible Gaming) to support investigations and implement improvements. Desired Experience: At least 5 years of experience in compliance, legal, consumer protection, or risk management roles. Certification as an Ombudsman is required. Excellent organizational skills with high attention to detail. Effective communicator, both written and verbal. Comfortable in dynamic and fast-paced work environments. Prior experience in the iGaming or online betting industry is beneficial but not mandatory. Naturally analytical, proactive, and results-focused.

My client are seeking a detail-oriented and proactive Licensing Specialist to support their growing betting & gaming operations in the United States. This is an exciting opportunity for a junior professional with 2+ years of experience in regulatory compliance, licensing, or legal administration for an iGaming operator or supplier. You will play a key role in ensuring the business remains compliant with state-level gaming regulations by managing license applications, renewals, and ongoing reporting requirements across multiple jurisdictions.   Key Responsibilities: Prepare and submit license applications and renewals for operations across various U.S. jurisdictions. Maintain accurate records of licensing statuses, deadlines, and regulatory correspondence. Liaise with state regulators, legal counsel, and internal stakeholders to ensure timely and complete submissions. Monitor regulatory updates and changes in licensing requirements across states. Support audits and regulatory reviews by providing documentation and responding to inquiries. Assist in the development and maintenance of internal licensing procedures and compliance checklists. Collaborate with cross-functional teams including Legal, Compliance, Product, and Operations. Requirements: 2+ years of experience in a licensing, compliance, or regulatory role in sports betting, casino or adjacent highly regulated space. Familiarity with U.S. state-level gaming regulations is a strong plus. Strong organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to manage multiple deadlines and work independently. Proficiency in Microsoft Office and document management systems. Bachelor’s degree in Law, Business, Public Policy, or a related field preferred. Nice to have: Experience working with U.S. gaming regulators (e.g., NJ DGE, PA Gaming Control Board, Michigan Gaming Control Board). Exposure to international licensing processes (e.g., MGA, UKGC) is a bonus. Interest in the iGaming industry and regulatory trends. What's on offer: Opportunity to grow within a fast-paced, innovative industry. Strong opportunities for career development & progression Collaborative and supportive team environment. Exposure to a wide range of regulatory frameworks and jurisdictions. Remote working