David Kelly.
Head Of Malta
I am an experienced Tech Recruiter with over 8 years of industry experience covering the UK, Europe and the US. Specialising in multiple disciplines across the IT Operations space including Infrastructure & Cloud, Software Development, DevOps, InfoSec, and Cyber Security, there are few challenges in recruitment that I haven’t encountered. With my years of experience and solution-focused mindset I strongly believe I can continue to deliver a best in class service to clients within the iGaming and Payments space for Pentasia in Malta.
Commitment to high quality client service is key to delivery. I have found that an honest, transparent and solution-focused approach are values that I know work best for building strong and lasting relationship with both clients and candidates.
Latest David Kelly Jobs.
Head of Customer Services
Posted 44 days ago- Bucharest, Romania
- €60,000
Pentasia are currently recruiting for a Head of Customer Services to be based in either Bucharest or Sofia. This is a key role in the Live Casino (LC) business vertical as customer satisfaction ensures customer retention. The head of this department will be responsible for the development, continuous improvement and delivery of technical and customer service and the strategic development of operational requirements, process, and tools, to meet & exceed customer SLAs and satisfaction. This department generally interacts with customers via direct player interactions using the live chat facility as part of the live dealer tables as well as providing 1st line support for operators via our service desk (Freshdesk) & Skype. This team works in close co-ordination with technical support & account managers to resolve queries in time. Responsibilities: Work with VP and COO to grow the capability and capacity internationally of CS team to meet evolving needs of the business (product/language), Input into creation , management and execution of the customer experience strategy for live Casino that supports the divisions wider objectives. Ensuring the strategy is understood and bought into by your direct reports and wider team, and effectively delivered throughout the organization Play a key role in outlining and achieving how customers perceive the company while driving higher customer satisfaction, NPS, customer retention, and new business growth; Create a structure for the existing Operations department to focus on problem-solving, strategic thinking and customer-orientation; Lead, and take overall accountability for the operations and strategic direction of the LC Customer Support team in an 24/7/365 environment; Define & Monitor KPI’s for the team; Support and develop the customer support managers and their teams to ensure a high standard of customer service is consistently being delivered; Coach, train, mentor & monitor team activities for execution of the vision, strategy, and Customer Service goals of the company; Champion the customer service department. This entails assessing and managing the customer service team to continually improve processes and outcomes; Resource and Rota planning strategy to cover a 24/7/365 service; Ensuring training materials, documentation and SOP’s are available to meet team needs; Develop and implement service plans to meet and exceed service level agreements; Provide management concise reports for operational performance, incident and outage, resources assigned, project activity, customer feedback, and service level performance including analysis and tactical solutions/plans where needed; Prepare, review, interpret and analyze a variety of information, data, and reports; Collaborate and build strong relationships with internal technical resolution team to build cross-team effectiveness for strong teamwork; Responsible for the communication with the internal stakeholders and external customers and the constant improvement of our customer service policies and procedures. Requirements: Previous experience in managing customer focused teams. 3+ years of experience in a Customer Support Lead role. 2+ years in managerial role (managing CS/Team leads) in high volume customer service environment Ability to communicate and coordinate cross department in multi-product environment Has previously worked extensively with Zendesk, Freshdesk, Jira or similar platforms. Experience in setting up customer workflows and processes. Familiar with support related KPI’s. Excellent verbal and written English skills are a must. Love being the first line of support and troubleshooting issues and willing to be hands-on when required. Good MS Office Skills. Experience in the iGaming industry is preferred. If you are interested in applying please respond to this advert with your most recent CV or for more information please contact David Kelly from Pentasia.
AV Specialist / Broadcast Engineer
Posted 48 days ago- Badajoz, Spain, Europe
- Dependant on experince
Pentasia are currently recruiting for a AV Specialist / Broadcast Engineer to join a company on a Live Casino project in Badajoz, Spain. Role Summary: As a Live Chroma Keying Specialist, you will participate in the construction and maintenance of our studios. It will be your job to ensure that programs are broadcast on time and of the highest quality. You will carry out updates and repairs as well as operate and maintain the systems. The perfect candidate should be able to build studios from scratch according to the provided plans and diagrams, seting up Live Chroma Keying solutions and maintain various broadcast systems. Key Responsibilities: Installing and testing new facilities and equipment; Setting up and Maintaining equipment for virtual studio production; Setting up and monitoring audio-visual links between units; Analyzing and repairing technical faults on equipment and systems; Minimizing loss of service when equipment fails by quickly identifying and implementing alternative methods of service provision; Setting up and operating equipment and transmission links during outside broadcasts; Designing and installing custom audio-visual circuits; Designing and manufacturing hardware and systems; Developing and using awareness of best workplace health and safety practices; Interpreting and implementing instructions and requests from product owners, creative directors, and colleagues; Communicating effectively with members of the team and other colleagues; Keeping up to date with the industry and changes in technology by building and maintaining a network of contacts and investigating new systems and techniques. Requirements Skills: Advanced crimping skills on various connectors, such as BNC, Micro BNC, RJ45, and XLR; Strong knowledge in hardware AV broadcast and IT networking - setting up and configuring a star network and ensuring communication between all devices; Knowledge of scalers and matrix functionality and purpose; Advanced knowledge of hardware chroma keyers, video switchers, video routers, Blackmagic Decklink, and similar devices - installing and configuring; Advanced knowledge of chroma studio lighting, camera setups such as iso, aperture, shutter speed, output resolution and frame rate, camera colorization, and profiles; Advanced knowledge of photography concepts like aperture, shutter speed, ISO speed, exposure, and camera lenses; Experience in electronic engineering and using communication equipment; Advanced knowledge of operating a video camera; Advanced knowledge of production video switcher; Experience with live chroma keying; Advanced understanding of SDI infrastructure; Sufficient color vision and hearing; Excellent IT and Project Management skills; The ability to work well in a team; Fault-finding skills and the ability to solve technical problems creatively; Flexibility; Fluency in English. If you are interested in apply please respond to this advert with your most recent CV or for more information please contact David Kelly from Pentasia.
Audio-Visual Specialist (Cinematographer)
Posted 48 days ago- Badajoz, Spain, Europe
- Dependant on experince
Pentasia are currently recruiting for a AV Specialist / Cinematographer to join a company on a Live Casino project in Badajoz, Spain. Role Summary: As an Audio-Visual Specialist, you will participate in the construction and maintenance of our studios. It's your job to ensure that programs are broadcast on time and of the highest quality. You will carry out updates and repairs as well as operate and maintain the systems. The perfect candidate should have strong technical knowledge of cameras, broadcasting, film production and should be able to build studios from scratch according to the plans and diagrams provided. Key Responsibilities: Installing and testing new facilities and equipment; Setting up and maintaining equipment for virtual studio production; Setting up and monitoring audio-visual links between units; Analysing and repairing technical faults on equipment and systems; Minimising loss of service when equipment fails by quickly identifying and implementing alternative methods of service provision; Setting up and operating equipment and transmission links during outside broadcasts; Designing and installing custom audio-visual circuits; Designing and manufacturing hardware and systems; Developing and using awareness of best workplace health and safety practices; Interpreting and implementing instructions and requests from product owners, creative directors, and colleagues; Communicating effectively with members of the team and other colleagues; Keeping up to date with the industry and changes in technology by building and maintaining a network of contacts and investigating new systems and techniques. Requirements Skills: Advanced crimping skills on various connectors, such as BNC, Micro BNC, RJ45, and XLR; Strong knowledge in hardware AV broadcast and IT networking - setting up and configuring a star network and ensuring communication between all devices; Knowledge of scalers and matrix functionality and purpose; Advanced knowledge of photography concepts like aperture, shutter speed, ISO speed, exposure, and camera lenses; Strong technical knowledge of cameras; Experience in electronic engineering and using communication equipment; Advanced knowledge of operating a video camera; Advanced knowledge of production video switcher; Experience with live chroma keying; Advanced understanding of SDI infrastructure; Sufficient color vision and hearing; Excellent IT and Project Management skills; The ability to work well in a team; Fault-finding skills and the capacity to solve technical problems creatively; Flexibility; Fluency in English. If you are interested in apply please respond to this advert with your most recent CV or for more information please contact David Kelly from Pentasia.
AV / Audio-Visual Manager
Posted 48 days ago- Badajoz, Spain, Europe
- Dependant on experince
Pentasia are currently recruiting for a AV Manager to join a company on a Live Casino project in Badajoz, Spain. Role Summary: As an Audio-Visual Manager, you will participate in the construction and maintenance of our studios. It will be your job to ensure that programs are broadcast on time and of the highest quality. You will carry out updates and repairs as well as operate and maintain the systems. The perfect candidate should be able to build studios from scratch according to the provided plans and diagrams, manage the technical support team and maintain various broadcast systems. Key Responsibilities: Installing and testing new facilities and equipment; Maintaining equipment for video production, broadcast, and interactive media; Setting up and monitoring audio-visual links between units; Analyzing and repairing technical faults on equipment and systems; Minimizing loss of service when equipment fails by quickly identifying and implementing alternative methods of service provision; Setting up and operating equipment and transmission links during outside broadcasts; Designing and installing custom audio-visual circuits; Designing and manufacturing hardware and systems; Developing and using awareness of best workplace health and safety practices; Interpreting and implementing instructions and requests from product owners, creative directors, and colleagues; Communicating effectively with members of the team and other colleagues; Keeping up to date with the industry and changes in technology by building and maintaining a network of contacts and investigating new systems and techniques. Requirements Skills: Advanced knowledge of photography concepts like aperture, shutter speed, ISO speed, exposure, and camera lenses; Experience in electronic engineering and using communication equipment; Advanced knowledge of operating a video camera; Advanced knowledge of production video switcher; Experience with live chroma keying; Advanced understanding of SDI infrastructure; Sufficient color vision and hearing; Excellent IT and Project Management skills; The ability to work well in a team; Fault-finding skills and the capacity to solve technical problems creatively; Flexibility. If you are interested in apply please respond to this advert with your most recent CV or for more information please contact David Kelly from Pentasia.
AV & IT Support Technician
Posted 48 days ago- Sevenoaks, Kent, United Kingdom
- Dependant on experience
Audio Visual & IT Support Technician Role Summary: As an Audio Visual & IT Support Technician, you will participate in the construction and maintenance of our studios.It's your job to ensure that programs are broadcast on time and of the highest quality. You'll carry out updates and repairs as well as operate and maintain the systems.The perfect candidate should be able to build studios according to the provided plans and maintain various broadcast and IT systems.Key Responsibilities: Installing and testing new facilities and equipment; Providing full technical support for our studios; Uploading content for virtual studios and digital signage system; Setting up and maintaining equipment for virtual studio production; Setting up and monitoring audio-visual links between units; Analyzing and repairing technical faults on equipment and systems; Minimizing loss of service when equipment fails by quickly identifying and implementing alternative methods of service provision; Setting up and operating equipment and transmission links during broadcasts; Interpreting and implementing instructions and requests from product owners, creative directors, and designers; Communicating effectively with members of the team and other colleagues; Keeping up to date with the industry and technological changes and investigating new systems and techniques; Installing studio lighting fixtures; Monitoring and repairing CCTV applications and related services; Handles maintenance, verification and repair of gaming equipment and related subassemblies; Assists in all service requirements that are necessary for gaming machine equipment; Installing gaming equipment; Safely and effectively operating shop tools, including hand tools, soldering equipment, electronic test equipment, etc.; Providing the first level of technical support for company employees and gaming table; Providing the interface with the L2 and DevOps departments to fix technical problems of equipment and applications that cannot be solved locally; Assuring the maintenance of server equipment (router, wifi, switch, patch panel); Collaborating with the Operations Department in order to resolve errors by acting immediately for troubleshooting/reparation or replacement of the equipment; Assuring that all encoders and media servers are technically functional for all games; Diagnosing and repairing hardware and software problems of equipment and applications used within the company. Requirements Skills: Advanced crimping skills for various connectors, such as BNC, Micro BNC, RJ45, and XLR; Strong knowledge in hardware AV broadcast and IT networking - setting up and configuring a star network and ensuring communication between all devices; Knowledge of scalers and matrix functionality and purpose; Advanced knowledge of studio lighting, camera setups such as iso, aperture, shutter speed, output resolution and frame rate, camera colorization, and profiles; Advanced knowledge of broadcast hardware, video switchers, video routers, and similar devices - installing and configuring; Advanced knowledge of photography concepts like aperture, shutter speed, ISO speed, exposure, and camera lenses; Experience in electronic engineering and using communication equipment; Advanced knowledge of operating a video camera; Advanced knowledge of production video switcher; Advanced understanding of SDI infrastructure; Being able to assemble a computer system from scratch; Experience with live chroma keying is a plus; Sufficient color vision and hearing; A minimum of 3 year working experience in a similar role; Fault-finding skills and the capacity to solve technical problems creatively; Flexibility; Fluency in English.
Game Presenter / Live Casino Dealer - Thai Speaker
Posted 48 days ago- Bucharest, Romania
- 2,500€ net per month
Company Our client is a leading content provider to the iGaming industry offering a multi-product portfolio with a variety of products ranging from, Slots, bingo and live casino. They are building a new team and now looking for online dealers to join them. You would act as the dealer in different games like Blackjack or Baccarat. Just like in a real casino, only this is online, from Bucharest, Bulgaria. If you like interacting with people and feel comfortable in front of the camera then this opportunity is for you! Relocation and Visa support provided! The company also provides accommodation and all the necessary trainings. Key duties and responsibilities: Be “the face” of the Company delivering expert knowledge and superior gaming quality Present all games in the required professional manner, always showcasing exceptional presenting skills in line with the Company’s performance expectations Engage players and immerse them in the live dealer experience Maintain a professional level of technical proficiency in all games with the ability to always remain fully aware of your performance and ensure compliance with our clients brand guidelines Carry out all gaming operations in line with the current legislation and to the required company standards of efficiency, security, and customer satisfaction Have an active role in the Company’s continuous improvement plan to achieve plans for future growth within the Company. Required skills or abilities: Fluency in English and Thai is a must Must be able to maintain high energy levels for the duration of games that require a more animated performance Flexibility of working hours and must be willing to work on a shift pattern which includes nights, weekends, and bank holidays
Online Casino Dealer - Vietnamese Speaker
Posted 48 days ago- Bucharest, Romania
- 2500 Euro NET/Month + bonuses
Company Our client is a leading content provider to the iGaming industry offering a multi-product portfolio with a variety of products ranging from, Slots, bingo and live casino. They are building a new team and now looking for online dealers to join them. You would act as the dealer in different games like Blackjack or Baccarat. Just like in a real casino, only this is online. If you like interacting with people and feel comfortable in front of the camera then this opportunity is for you! Relocation and Visa support provided! The company also provides accommodation and all the necessary trainings. Key duties and responsibilities: Be “the face” of the Company delivering expert knowledge and superior gaming quality Present all games in the required professional manner, always showcasing exceptional presenting skills in line with the Company’s performance expectations Engage players and immerse them in the live dealer experience Maintain a professional level of technical proficiency in all games with the ability to always remain fully aware of your performance and ensure compliance with our clients brand guidelines Carry out all gaming operations in line with the current legislation and to the required company standards of efficiency, security, and customer satisfaction Have an active role in the Company’s continuous improvement plan to achieve plans for future growth within the Company. Required skills or abilities: Fluency in English and Bahasa Indonesian is a must Must be able to maintain high energy levels for the duration of games that require a more animated performance Flexibility of working hours and must be willing to work on a shift pattern which includes nights, weekends, and bank holidays