Connecting People<b>.</b>
Powering business growth.

Connecting People.

We’re the #01 global leader in iGaming recruitment. Our team of 80+ recruiters deliver a full suite of recruitment services and enterprise talent solutions. Since 2001 we’ve placed 14,000+ candidates in specialist iGaming jobs within the online gambling and sports betting space. As part of The Conexus Group, our global networks within iGaming are unrivalled. Recruiting or expanding? Let’s talk talent!

Our services
Passionate About

How We Can Help.

Solutions Item 1

Recruiting?

Hiring specialists of hard-to-reach candidates? You've come to the right place - we're the world's Leading recruitment consultancy for iGaming employers
Recruitment services
Solutions Item 2

Evolving?

Expanding or scaling up? Our talent services - including Recruitment process outsourcing (RPO) and project-based services - are a game-changer for growth.
Enterprise solutions
Solutions Item 3

Job Seeking?

Looking for a new iob? We've got our next role ready and waiting, and are here to support you! professional growth throughout your career in iGaming
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Opportunities for All<b>.</b>
About us

Opportunities for All.

Pentasia believes in building more diverse, equitable and inclusive workplaces. That starts with our own team, a group of 80+ individuals from a wide range of backgrounds and over 20 nationalities. Together, we use our influence to advocate for greater diversity, equity and inclusivity within our industries. 

New Career Opportunities

Latest Jobs.

Pentasia believes in building more diverse, equitable and inclusive workplaces.

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Remote

Scala Developer

Remote, Europe

€60,000 - €70,000

Pushing the Edge of Entertainment Tech — Join Us in Building the Future We're a rapidly growing company at the intersection of cutting-edge technology and next-gen digital entertainment. Headquartered in the coastal hub of Marbella, Spain, our office is an open, collaborative space where creativity meets code, strategy meets scalability, and innovation is more than just a buzzword — it’s our daily rhythm. We’ve built and operate our own tech ecosystem from the ground up. This gives us complete autonomy to develop, adapt, and launch at pace. We also integrate select external partners into our framework, ensuring our offerings stay fresh, competitive, and user-focused. Our environment is fast-moving and rewarding. From launching global campaigns to evolving our technical infrastructure and building new digital experiences, we’re on a mission to redefine what’s possible in the entertainment tech landscape. Despite our growth, we’ve preserved the spirit of a startup — agile, tight-knit, and bold. Our team blends remote flexibility with in-person creativity. We value personal growth just as much as product innovation. We offer the tools you need to do your best work — company devices, comfortable setups, and invitations to regular team retreats and annual gatherings for all team members, wherever they’re based. What We’re Hiring For Right Now We’re on the hunt for experienced Scala developers — problem-solvers and forward-thinkers who thrive in collaborative, tech-driven environments. If you’re fluent in multiple coding languages, deeply curious about system design, and comfortable working both in teams and independently, we want to hear from you. Our ideal candidates are proactive, technically versatile, and excited about helping build something meaningful. Our platform is always evolving, so we love people who bring fresh perspectives and aren’t afraid to challenge assumptions or try something new. What You Bring to the Table Core Technical Experience Must-haves: Scala – You’ve shipped real projects using it and know the ins and outs. Event Sourcing & Akka – You know how to build systems that don’t break under pressure. Nice-to-haves: Elasticsearch & Kafka – Solid data querying and stream processing skills. Cassandra/NoSQL – Data modeling is second nature. GraphQL – You’ve built and consumed APIs with it. GRPC – Familiarity with efficient protocol design. Docker & Kubernetes – You understand containerization and deployment well. Play Framework – Experience building responsive web applications. Professional Strengths Autonomous – You take initiative, own your projects, and move fast. Collaborative – You enjoy working with smart people and make the team better. Resilient – You embrace challenges and enjoy solving tough problems. Curious – You’re always learning and improving. Clear communicator – You can talk tech and business with equal clarity. What You’ll Get Flexible hybrid or fully remote work arrangements A forward-thinking environment with modern tools and top-tier hardware A global team with strong collaboration and agile workflows Competitive compensation with flexible hours 23 days of vacation, plus public holidays Comprehensive private health coverage (for you and your family) Access to free language classes (English or Spanish) A full calendar of social and team-building events Continuous learning and professional growth opportunities In-House Perks (If Based in Spain) Fresh breakfast daily, and cooked lunch three times a week 50% discount on personal training and physiotherapy Fully stocked kitchen, game room, gym, and more Massage room and wellness-focused extras We believe that the best teams are built from diverse perspectives, unique experiences, and collaborative mindsets. If you're ready to join a workplace where bold ideas are embraced and your skills will have real impact, apply now. Your privacy and security are important to us. You can review how we handle candidate data in our privacy documentation.
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On-site

Customer Support Representative: iGaming Brazil

Sao Paulo, LATAM

Circa 4500

The Customer Support Representative plays a key role in ensuring a seamless and positive experience for users of the company’s sports betting and casino platform. This position requires strong communication skills, empathy, and problem-solving ability to resolve customer inquiries efficiently. Working on a 24/7 rotating roster, the role supports players in both Portuguese and English, providing professional service and contributing to the continuous improvement of the customer experience. Main Responsibilities: Respond promptly and professionally to customer inquiries via live chat. Resolve issues and complaints, offering appropriate solutions and following up to ensure customer satisfaction. Communicate fluently in both Portuguese and English to assist a diverse customer base. Maintain accurate customer records and liaise with internal teams when escalation is needed. Stay up-todate with company products, promotions, and policies to provide accurate information. Provide feedback and suggestions to improve processes and enhance customer experience. Collaborate with other operational teams to ensure customer needs are met. Work Experience and Skills: Excellent written and verbal communication skills in both Portuguese and English. Prior experience in a customer service role (online, phone-based, or face-to-face). Availability to work on a 24/7 rotating roster. Ability to remain calm and efficient in a fast-paced environment. Desirable Qualifications: Familiarity with the crypto and online betting industry. Previous experience in sports betting or online casino. Experience working with tools such as Slack and G-Suite. Personal Qualities and Behavioural Traits: Strong customer focus with a solution-oriented mindset. Ability to multitask and handle multiple inquiries simultaneously. Self-motivated and capable of working independently without close supervision. Excellent problem-solving skills and resilience under pressure. Strong initiative and proactive approach to improving customer experience. Collaborative team player, willing to share knowledge and support colleagues. The Customer Support Representative will work closely with: Team Leads and Senior Support staff. Payments providers and the internal payments coordination team. Other operational departments such as KYC, Marketing, Affiliates, Tech Support, and VIP.
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Remote

Chat Host

Remote, Spain

25000

Chat Host (Remote – Rotative Shifts) Night shift included Location: Remote (based in Ceuta, Spain) Industry: Online Gambling / iGaming Languages: Spanish and English (MUST)   We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.   Key Responsibilities Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere. Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies. Provide excellent customer support, answering player queries and escalating issues when necessary. Encourage participation in games, promotions, and events through positive interaction and engagement. Report player feedback, technical issues, or unusual activity to relevant teams. Adapt to rotative shifts, including evenings, weekends, and holidays.   Requirements: Based in Ceuta, Spain (remote working set-up required). Previous experience in customer service, community management, or hospitality is an advantage. Excellent communication skills, both written and spoken. Fluency in Spanish (English is a strong plus; other languages are an asset). Confident, engaging personality with the ability to build rapport quickly. Comfortable working in a regulated online gambling environment. Flexible to work on a rotating shift schedule. Chat Host (Remote – Rotative Shifts) Night shift included.  Location: Remote (based in Ceuta, Spain) Industry: Online Gambling / iGaming Languages: Spanish and English (MUST)   We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.   Key Responsibilities Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere. Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies. Provide excellent customer support, answering player queries and escalating issues when necessary. Encourage participation in games, promotions, and events through positive interaction and engagement. Report player feedback, technical issues, or unusual activity to relevant teams. Adapt to rotative shifts, including evenings, weekends, and holidays.   Requirements: Based in Ceuta, Spain (remote working set-up required). Previous experience in customer service, community management, or hospitality is an advantage. Excellent communication skills, both written and spoken. Fluency in Spanish (English is a strong plus; other languages are an asset). Confident, engaging personality with the ability to build rapport quickly. Comfortable working in a regulated online gambling environment. Flexible to work on a rotating shift schedule.
Apply now
Testimonials

Our Success Stories.

Testimonials 1

A true partnership, Pentasia provided us with a detailed global talent map, recommended leading candidates and managed process expertly

Senior Vice President
US Tech Brand
Testimonials 2

A pleasure to deal with... I would definitely recommend Pentasia

Louise
Content manager
Testimonials 3

Kerry is the best recruitment agent in the business and wherever I have gone I have always tried to take her there, too! That won't change!

Alea
General counsel
Resources & Case Studies

Career Guides.

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Guide1

Responsible Gaming in Brazil: Your Talent Acquisition Advantage

The Brazilian Gaming talent market has become increasingly competitive since the start of 2024. With regulations now in place, and a vast, untapped..
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Guide2

Building an Inclusive Future in iGaming: Supporting Women Beyond IWD

The Brazilian Gaming talent market has become increasingly competitive since the start of 2024. With regulations now in place, and a vast, untapped..
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Guide3

Stand Out in Brazil's Gaming Boom:How to Land Your Dream Job

The Brazilian Gaming talent market has become increasingly competitive since the start of 2024. With regulations now in place, and a vast, untapped..
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Resources & Case Studies

Talent Insights.

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Investing in Growth: Why 37% of Candidates Prioritise Career Development Over Salary

Investing in Growth: Why 37% of Candidates Prioritise Career Development Over Salary

Candidates’ willingness to trade salary for growth opportunities reflects a desire for roles that align with their long-term aspirations. At Pentasia, we frequently hear from candidates who want to know: “What learning opportunities are available?” “Is there room for advancement?” “How will this role contribute to my career goals?”
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500,000 Strong: Celebrating Our iGaming Community

500,000 Strong: Celebrating Our iGaming Community

We’ve just passed a milestone that means a lot to us: 500,000 followers across our channels. But this isn’t just a number. It’s a reflection of something far more important - a community we’ve built together over years of shared conversations, career moves, business milestones, and collective growth.
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Diversity and Inclusion: A Powerful Driver in Attracting Top iGaming Talent

Diversity and Inclusion: A Powerful Driver in Attracting Top iGaming Talent

In the last decade, Diversity, Equity and Inclusion (DEI) has shifted from a “nice-to-have” to a critical component of any successful hiring strategy. This change is particularly evident in the iGaming sector, where the industry’s rapid growth and increasing competition for skilled talent have made DEI not only essential for organisational culture but also a significant factor in attracting and retaining top talent.
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