Let’s Talk
Talent.

Anti - Financial Crime Analyst Remote in the UK **This is a fixed term contract** **Shift pattern 9am - 5pm - Monday to Friday (NO WEEKENDS)**   A betting company in the UK is looking for a Senior AFC Analyst to join a growing team. As a Senior Anti-Financial Crime Analyst, you will play a key role in protecting the business from financial crime risks, whilst also holding a supervisory position within Operational Compliance - supporting the Anti-Financial Crime Team Leaders and working directly with the Key Accounts team.   Responsibilities -   Conducting in-depth EDD reviews on high-risk customers, focusing on Source of Funds (SOF) and Source of Wealth (SOW) validation Analysing bank statements and supporting documents to identify potential AML, fraud, or AFC risk indicators Escalating and dealing with escalations around suspicious activity and preparing SAR/STRs in line with internal policy and regulatory expectations Collaborating and training other AFC team members to strengthen controls and improve processes Supporting the planning functions to manage the day-to-day operation to ensure BAU tasks are completed efficiently through task list management and organising the team. Keeping up to date with emerging risk typologies, especially those relevant to online gambling Interact with customers (inbound and outbound) via calls, chats, and emails Supporting management on the performance management of the team through upskilling, training, quality checks, coaching and sharing best practice with the wider team.   Requirements 1+ years of experience in AML/EDD, ideally within the online gambling sector. Strong working knowledge of UK Money Laundering Regulations (MLRs) and Gambling Commission guidance   What’s in it for you: Play a key role in the team's success Comprehensive health coverage: includes optical and dental coverage. Take advantage of the nursery salary sacrifice scheme, Productive home office

We are seeking a diligent and detail?oriented Staff Accountant to join an established organization operating within the charitable gaming and lottery sector. This role is ideal for an accounting professional who thrives in a regulated environment, enjoys process accuracy, and can support ongoing financial operations across a high?volume transactional business. Key Responsibilities: Financial Operations & Reporting Prepare and maintain general ledger entries, ensuring accuracy and compliance with internal controls. Support month?end and year?end closing activities, including reconciliations and journal entries. Assist with the preparation of financial statements and regulatory financial reports. Revenue, Cash & Reconciliation Management Process and reconcile daily gaming and lottery revenue reports. Reconcile bank accounts, merchant accounts, and other balance sheet schedules. Monitor cash flow and support treasury activities as needed. Compliance & Audit Support Ensure financial practices adhere to relevant regulatory requirements within the charitable gaming sector. Prepare and organize documentation for external audits, internal reviews, and compliance checks. Maintain accurate, auditable accounting records in line with GAAP. Operational Accounting Support Assist with AP/AR processing, vendor payment cycles, invoicing, and collections. Collaborate with operations teams to clarify revenue discrepancies or reporting issues. Identify and support process improvements to strengthen financial controls and operational efficiency. Requirements: Must-Have Skills & Experience Bachelor’s degree in Accounting, Finance, or related field. 3+ years of experience in accounting, preferably in gaming, lottery, or another regulated industry. Strong understanding of GAAP and core accounting principles. Proficiency with accounting software (e.g., QuickBooks, NetSuite, Sage, or similar). Excellent Excel skills for reconciliation and reporting tasks. Preferred Experience Exposure to high?volume revenue environments. Experience working with compliance-heavy operational models. Familiarity with audit processes and regulatory reporting. Personal Attributes Highly organized with strong attention to detail. Strong analytical mindset and problem?solving abilities. Comfortable collaborating with cross-functional teams. Reliable, deadline?driven, and able to manage multiple tasks simultaneously. What’s on Offer Competitive salary commensurate with experience. Opportunity to work in a stable, mission-driven sector supporting charitable initiatives. Growth potential within a fast?moving and regulated industry. Onsite role providing direct engagement with business operations and leadership.

About the Role A fast-expanding organisation in the iGaming sector is seeking an experienced Operations Manager – Customer Service to lead the launch and ongoing management of its in-house support center in Lima. This is a high-impact role that combines strategic leadership with operational execution, offering the opportunity to shape customer service delivery across multiple digital channels. The selected individual will be responsible for aligning frontline teams with performance standards, building a strong internal culture, and driving continuous improvement in a regulated and fast-paced environment. This position serves as a key link between leadership, operational teams, and the end-user experience, using data-driven insights to elevate service delivery and customer satisfaction. This is a unique opportunity to help build and scale a customer-focused operation from the ground up while contributing directly to customer experience, team development, and operational efficiency. Main Responsibilities: Customer Service Leadership: Oversee daily customer support operations across all active channels, including live chat, email, WhatsApp, and formal dispute resolution. Ensure that all activities meet internal service level targets and comply with relevant regulatory standards. KPI Management & Performance Oversight: Monitor and analyze essential metrics such as Service Level (SL), Average Handle Time (AHT), First Contact Resolution (FCR), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and overall productivity. Lead structured reviews (weekly, monthly, quarterly) and proactively address underperformance. Team Leadership & Development: Lead and coach a team of Team Leaders, Quality Assurance (QA) specialists, and Training personnel. Drive a culture of continuous development through one-on-one coaching, performance plans, calibrations, and skills assessments. Workforce Planning: Manage forecasting, scheduling, shrinkage planning, adherence tracking, and real-time monitoring to ensure efficient resource allocation across all shifts. Adjust staffing levels and distribution as needed based on customer demand and live data. Customer Experience Optimization: Identify pain points and friction in the customer journey. Use insights from CSAT, NPS, and FCR to revise scripts, workflows, and service strategies in order to boost resolution speed and user satisfaction. Operational Excellence & Continuous Improvement: Drive improvement sprints to close performance gaps and implement scalable solutions. Collaborate with internal stakeholders (Product, Tech, Compliance) to streamline workflows and introduce operational efficiencies. Regulatory Compliance & Data Protection: Ensure full compliance with local laws, specifically Law Nº 29733 (Peru’s Personal Data Protection Law), and follow internal data security standards. Prior experience with COPC standards is considered an advantage. Stakeholder Collaboration: Liaise with internal teams and other business units to resolve systemic issues, create root cause analyses, and propose detailed improvement plans. Reporting & Analysis: Prepare and present executive-level reporting, including incident reviews, performance summaries, and actionable insights to support strategic decision-making. Tool & System Validation: Participate in the testing and feedback process for customer service platforms and tools to ensure reliability, usability, and alignment with business needs. Desired Experience: Leadership Background: A minimum of 5 years in a managerial role within customer service or contact center environments, preferably within high-volume industries such as iGaming, technology, or regulated services. Team Management: Proven ability to lead diverse customer operations teams, including supervisors, QA professionals, and training staff, while managing multiple service channels or campaigns. Analytical Skills: Strong data analysis capabilities with hands-on experience in Excel; familiarity with Power BI is considered a plus. Operational Knowledge: Deep understanding of workforce management principles, service quality methodologies, and structured training programs. Technology & Tools: Experience using service platforms such as Zendesk, Jira, and Google Workspace is advantageous. Language Skills: Spanish – Native level (mandatory) English – Advanced or fluent (required for cross-regional collaboration) Portuguese – Intermediate level is a plus Regulatory Understanding: Good working knowledge of Peruvian labor regulations and Law Nº 29733 relating to data privacy and protection. Work Flexibility: Willingness to work rotating shifts, with occasional weekend coverage based on operational requirements. Education: Degree or ongoing studies in Business Administration, Engineering, IT, or a related field.