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Senior Customer Support Specialist (Finnish Speaking)   Form part of a fast-growing international iGaming business Step into a senior, leadership-track CS role with real impact   Location: Malta (St. Julian’s) - Relocation Provided. Workplace: Hybrid Salary: Up to €30k + Bonus   Your Role: Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements Support fraud detection and account monitoring through detailed customer and transaction reviews Act as a senior presence within the team, stepping in during peak periods or critical situations Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience Take ownership of specific markets, features, or workflows, becoming a go-to person within the team   What You Bring: 2+ years of experience in online customer support within iGaming or a similar fast-paced environment Strong understanding of KYC, payments, and customer risk/fraud fundamentals High emotional intelligence with a natural leadership mindset Data-driven approach with awareness of how performance impacts wider business outcomes Fluent English and Finnish Ability to multitask, prioritise, and perform under pressure Comfortable working shifts, including potential night shifts Interest in sports and/or casino products is a plus Curiosity around tools and technology (including AI) to improve efficiency   What’s in It for You? Salary up to €30K + Bonus Quarterly team events and weekly company socials Hybrid work setup with home-office allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage

Senior Customer Support Specialist (Swedish Speaking)   Form part of a fast-growing international iGaming business Step into a senior, leadership-track CS role with real impact   Location: Malta (St. Julian’s) - Workplace: Hybrid Salary: Up to €30k + Bonus + Relocation to Malta package   Your Role: Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements Support fraud detection and account monitoring through detailed customer and transaction reviews Act as a senior presence within the team, stepping in during peak periods or critical situations Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience Take ownership of specific markets, features, or workflows, becoming a go-to person within the team   What You Bring: 2+ years of experience in online customer support within iGaming or a similar fast-paced environment Strong understanding of KYC, payments, and customer risk/fraud fundamentals High emotional intelligence with a natural leadership mindset Data-driven approach with awareness of how performance impacts wider business outcomes Fluent English and Swedish Ability to multitask, prioritise, and perform under pressure Comfortable working shifts, including potential night shifts Interest in sports and/or casino products is a plus Curiosity around tools and technology (including AI) to improve efficiency   What’s in It for You? Salary up to €30K + Bonus Quarterly team events and weekly company socials Hybrid work setup with home-office allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage

Own high-level stakeholder relationships across government and regulators. Act as the face of the business in critical engagements and negotiations. High-impact role in a fast-growing company. I’m working with a rapidly scaling organisation in the iGaming sector who are looking to appoint a Director of Client Relations to lead their most critical external relationships. This is a senior, strategic, and highly visible position, suited to someone comfortable operating across commercial, regulatory, and political environments. You’ll play a key role in shaping outcomes, building trust, and representing the business at the highest levels. The Role; You will take ownership of senior stakeholder relationships, acting as the primary interface between the business and government bodies, regulators, and key industry partners. This role goes beyond traditional account management — it requires someone who can navigate complexity, manage sensitive situations, and influence outcomes, both in formal settings and through strong relationship-building. Key Responsibilities; Build and manage senior relationships across government, regulatory bodies, and industry stakeholders Represent the business in high-level meetings, negotiations, and external engagements Navigate complex, politically sensitive environments with sound judgment Influence stakeholder alignment with commercial and strategic objectives Provide leadership with insights on stakeholder sentiment, risks, and opportunities Act as a trusted escalation point for sensitive or high-priority issues Ensure internal teams are aligned with external expectations and commitments What They're Looking For 10+ years’ experience in client relations, stakeholder engagement, or government relations Proven ability to influence and negotiate at senior levels Strong understanding of regulatory and political landscapes Highly credible and confident in externally facing roles Excellent communication skills, adaptable across audiences Fluency in English and Tagalog Additional Context This is an onsite role, best suited to someone who thrives in a relationship-led environment. Success in this position will involve building strong connections with stakeholders both formally and informally, including regular networking, hosting, and maintaining close working relationships. If you’d be open to hearing more, feel free to reach out for a confidential discussion.