We're a global people business - the leading recruitment consultancy in iGaming, having placed over 14,000 candidates in casino and sports betting jobs worldwide.
We’re the #01 global leader in iGaming recruitment. Our team of 80+ recruiters deliver a full suite of recruitment services and enterprise talent solutions. Since 2001 we’ve placed 14,000+ candidates in specialist iGaming jobs within the online gambling and sports betting space. As part of The Conexus Group, our global networks within iGaming are unrivalled. Recruiting or expanding? Let’s talk talent!
Hiring specialists of hard-to-reach candidates? You've come to the right place - we're the world's Leading recruitment consultancy for iGaming employers
Expanding or scaling up? Our talent services - including Recruitment process outsourcing (RPO) and project-based services - are a game-changer for growth.
Pentasia believes in building more diverse, equitable and inclusive workplaces. That starts with our own team, a group of 80+ individuals from a wide range of backgrounds and over 20 nationalities. Together, we use our influence to advocate for greater diversity, equity and inclusivity within our industries.
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Pentasia believes in building more diverse, equitable and inclusive workplaces.
Head of DevOps & Security - Scope of Services
A crypto casino is looking for a Head of DevOps & Security to own the security posture and infrastructure reliability of their platform end-to-end. This is a senior leadership role responsible for protecting player funds, hardening cloud infrastructure, and building out DevOps practices that keep our platform fast, available, and resilient at scale.
You'll lead a team of security and infrastructure engineers, partner closely with product and software engineering, and serve as the executive point of contact for all security incidents, compliance audits, and infrastructure strategy. You will be a hands-on contributor to the security and DevOps infrastructure that keeps everything running smoothly.
Responsibilities include, but are not limited to, the following:
DevOps & Infrastructure:
Own the reliability and scalability of the cloud infrastructure, including container orchestration, CI/CD pipelines, observability, and disaster recovery.
Design and maintain infrastructure-as-code (IaC) across AWS or equivalent cloud platforms, with a focus on reproducibility, auditability, and least-privilege access.
Build and optimize CI/CD pipelines for fast, safe deployments — including Docker build caching, multi-stage builds, and automated testing gates.
Establish SLOs, SLIs, and error budgets; lead incident management and on-call practices.
Architect disaster recovery and business continuity plans, including cross-region failover and backup strategies.
Drive cost optimization across cloud spend while maintaining performance and security standards.
Information Security Strategy & Governance
Develop, implement, and maintain the Company’s information security strategy and cybersecurity framework.
Establish security policies, standards, and governance structures to safeguard the Company’s systems, infrastructure, and data assets.
Oversee alignment of information security practices with the Company’s operational objectives and technology roadmap.
Cybersecurity Risk Management
Identify, assess, and manage cybersecurity risks across the Company’s technology environment.
Implement appropriate risk mitigation strategies and security controls designed to protect critical infrastructure and digital assets.
Monitor evolving cyber threats and vulnerabilities that may impact the Company’s infrastructure or operations.
Security Operations & Incident Response
Oversee processes for monitoring, detecting, and responding to cybersecurity incidents or security vulnerabilities.
Coordinate incident response activities, ensuring appropriate investigation, containment, and remediation measures are implemented.
Support the development and maintenance of incident response plans and security response procedures.
Digital Asset & Platform Security
Oversee security frameworks relating to the protection of digital assets, wallets, and crypto transaction infrastructure where applicable.
Support the implementation of safeguards designed to protect wallet systems, transaction processes, and platform integrity.
Coordinate with Risk, Fraud, and Product teams to strengthen controls protecting the platform from abuse, account compromise, or system manipulation.
Compliance & Regulatory Alignment
Oversee alignment of the Company’s security practices with relevant regulatory obligations, compliance requirements, and industry standards.
Support internal and external security audits, risk assessments, and compliance reviews where required.
Maintain oversight of data protection, security controls, and governance frameworks.
Security Awareness & Continuous Improvement
Promote a culture of security awareness across the organisation through guidance, training, and knowledge-sharing initiatives.
Identify opportunities to strengthen the Company’s cybersecurity posture through improved tools, processes, and security practices.
Dutch Customer Service Agent
Location: Malta(Hybrid)
Salary: €28,000 per year
About the Role
Join a leading online casino team as a Dutch Customer Service Agent, where you’ll support players and deliver a great customer experience. You’ll handle queries across multiple channels and help ensure a smooth and enjoyable player journey. No iGaming experience is needed, full training is provided.
Responsibilities
Support customers via chat, phone, and email in Dutch
Resolve issues, handle disputes, and escalate when needed
Assist players with technical questions and troubleshooting
Explain game rules, features, and promotions
Collaborate with internal teams to ensure a seamless experience
Stay up to date with products, promotions, and industry updates
What We’re Looking For
Native-level Dutch and strong English skills
Willingness to work shifts, including weekends
Strong communication and customer service skills
Professional, empathetic, and player-focused mindset
Ability to multitask in a fast-paced environment
What’s On Offer
Competitive salary (€28,000 + night shift allowance)
5% monthly pension contribution to be paid with salary
€1,000 annual wellness allowance
Relocation support
Hybrid working (after probation) + remote work abroad option
Birthday leave + additional anniversary leave
Training, career growth, and a supportive team environment
Team events, Friday drinks, and free parking
Business Development Manager Remote role - Europe
iGaming - B2B Solutions provider
Remote role
Covering Central & Eastern Europe
Stable & established company
People centric culture
Good level of autonomy
This established company is now seeking a commercially driven, relationship-oriented Business Development Manager to support its continued growth in central Europe. It already works with some of the biggest names in the industry. This role is ideal for someone who values a collaborative, respectful culture and takes full ownership.
Based anywhere in Europe, ideally Central or Eastern Europe the person in the role will report to the CCO. The role will focus on selling tech solutions to the operators and platform providers in central and easter Europe. You will be required to act as a consultative partner, understanding your client challenges and provide relevant solutions, whilst all the while building long-term, trust-based client relationships.
Candidates will need over 3 years B2B sales, business development, or account management in iGaming (though SaaS, or tech considered). Candidates will also have a proven track record of meeting or exceeding revenue targets as well as possessing strong consultative selling, communication, and relationship-building skills.
For further information please contact Karl Harenburg at Pentasia.
New data gathered by Pentasia and iGB shows that 2025 was the first year that the deployment of AI in gambling businesses started to make a noticeable impact on the way in which these companies approach staffing strategy.
Brazil remains the headline region in Latin America and is still a relatively young iGaming market with massive headroom for growth, but regulatory uncertainty continues to create risk and it remains a volatile staffing environment.
Regulatory complexity is a daily reality for most of the iGaming world, but as rules change and new markets open, it’s easy for compliance concerns to bottleneck. In this environment, new research shows that firms are increasingly turning to fractional hiring to target the problem directly.