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Pentasia are supporting a market leading operator in their search for a Philippines based Performance Marketing Supervisor. In this role, you'll lead and grow strategic partnerships, including affiliates, influencers, and businesses. Optimize KPIs like registrations, deposits, and revenue. Monitor trends and competitors to implement data-driven strategies that drive acquisition, engagement, retention, and overall market growth Key Responsibilities: Identify and develop strategic partner segments, including affiliates, influencers, leagues, associations, media, travel and leisure partners, and local gaming and non-gaming businesses to drive acquisition and revenue growth. Define, track, and optimize key performance indicators (KPIs) such as New Registrations (NR), First Deposits (FD), revenue contribution, and engagement metrics including conversion rate, retention, and lifetime value. Monitor industry trends, evaluate competitor partnership tactics, and recommend data-driven strategies to improve campaign performance and expand market share. If you're interested in the opportunity, please apply or reach out to me directly over email to discuss the role further! Email: bryan.enriquez@pentasia.com

The Company: Our client is a leading supplier of unique and innovative iGaming content with 1300+ exclusive games and titles from over 50 studio partners. Their focus is on delivering top-tier gaming experiences across the globe. About the Role: As a Technical Success Manager, you will act as the bridge between our client’s technical teams and operator partners, ensuring customers successfully integrate, launch, and optimize their platform. You will own the technical satisfaction of your customer portfolio, guiding them from onboarding through post go-live support. Combining technical expertise with strong stakeholder management, you will drive seamless integrations, identify growth opportunities, resolve technical challenges, and ensure customers fully leverage our products. You will also act as the voice of the customer internally, helping to continuously improve our client’s platform, processes, and overall customer experience.   Skills & Qualifications: MS Office applications, particularly with Excel - Essential 1-2 years’ experience in the iGaming industry Strong technical understanding of online casino products and integrations Analytical aptitude Meeting facilitation skills Account management Technical aptitude Adaptability Strong communication skills in English & Portuguese - written and verbally Service oriented

Customer Support Executive Role Overview This role sits within the Customer Operations/Commercial function and is focused on direct engagement with the player base. The position involves managing day-to-day user communications, resolving incidents, supporting account-related activities, and promoting campaigns designed to drive engagement and retention. This is a hands-on, high-volume operational role, ideally suited to candidates with experience in call centers, customer support environments, or gaming customer operations. Key Responsibilities Proactively contact users through outbound calls and other outreach channels Communicate promotions, campaigns, and special offers to customers Resolve customer incidents, queries, and support tickets efficiently Support account activations, verifications, and related processes Manage daily operational queries and user requests Drive customer engagement and retention through direct interaction What we are looking for Previous experience in a call center, customer support, or gaming operations environment Comfortable managing high volumes of customer interactions Strong verbal and written communication skills Commercially aware with a customer-focused mindset Results-driven with a proactive approach to user engagement