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Hybrid
Responsible Gaming Team Manager
Malta, Europe, Malta
Attractive Salary
Our client is a well-established online gaming operator with a growing presence in the regulated iGaming space. As they continue to build out their Customer Risk Operations capability, they're looking for an experienced Responsible Gaming Team Manager to lead their RG operations function from their Malta office.
This is a hands-on leadership role for someone who wants to be part of shaping a function from the ground up — leading a team of up to 12 while staying close to the case work, the process design, and the day-to-day decisions that protect customers and the business.
The Role
Reporting to the Head of Customer Risk & Governance, you'll lead the day-to-day Responsible Gaming Operations function, ensuring customers are identified, supported and protected through effective interactions that meet regulatory obligations, company policy and good practice. You'll drive operational excellence and continuous improvement, and provide meaningful insight into how well RG controls are working — all while staying actively involved in investigations, operational decisions and process design as the function matures.
What You'll Be Doing
Building and continuously improving RG processes, operational controls and ways of working
Overseeing timely, high-quality handling of RG cases, including affordability, vulnerability and behavioural assessments
Escalating and resolving complex or high-risk cases, and ensuring consistent application of RG controls
Monitoring performance against KPIs, SLAs and quality standards, and driving corrective action where needed
Identifying opportunities for process improvement and automation to reduce manual effort
Leading workforce planning, resourcing and scheduling across the team
Recruiting, coaching and developing a team of up to 12 Responsible Gaming Analysts
Supporting regulatory audits, internal reviews, and the rollout of new regulatory requirements, products and markets
Partnering closely with MLRO, Compliance, Legal, AML, Fraud, Payments, Product and Data Analytics teams
What We're Looking For
Proven leadership experience within Responsible Gaming, AML, Fraud, Customer Risk or a similar operational environment
Strong knowledge of Responsible Gaming principles and regulatory expectations
Experience managing customer interaction teams, with a track record of coaching and developing operational staff
Experience assessing customer affordability, vulnerability and gaming behaviour, and making protection decisions using a risk-based approach
Experience implementing operational processes within a regulated environment
Strong stakeholder management, and confident written and verbal communication
Sound judgement and the ability to make decisions under pressure
Nice to have: a formal leadership qualification, Responsible Gaming certifications, and prior experience in online gaming or financial services.
Why Apply
This is a rare opportunity to help shape the future Responsible Gaming operating model for a business actively investing in its Customer Risk capability — with genuine scope to influence process, tooling and strategy rather than just inherit an existing setup. Full package details (salary, benefits and relocation support) are available on application.
Apply nowHybrid
Malta, Europe, Malta
Attractive Salary
Our client is a well-established online gaming operator with a growing presence in the regulated iGaming space. As they continue to build out their Customer Risk Operations capability, they're looking for an experienced Fraud Team Manager to lead their Fraud Operations function from their Malta office.
This is a hands-on leadership role for someone who wants to be part of shaping a function from the ground up — leading a team of up to 12 while staying close to the investigations, the process design, and the day-to-day decisions that protect customers and the business from fraud loss.
The Role
Reporting to the Head of Customer Risk & Governance, you'll lead the day-to-day Fraud Operations function, protecting the business from fraud losses while supporting an excellent customer experience and the sustainable commercial success of the business. You'll drive operational excellence and continuous improvement, and help shape the future Fraud operating model — all while staying actively involved in investigations, operational decisions and process design as the function matures.
What You'll Be Doing
Building and continuously maturing the Fraud Operations function, including processes, controls and ways of working
Leading or supporting complex fraud investigations — payment fraud, account takeover, chargebacks, bonus abuse, identity fraud and other online fraud typologies
Making decisions on account closures, withdrawal approvals, account and payment method restrictions, and chargeback responses within delegated authority
Monitoring fraud trends and emerging threats, recommending enhancements to fraud controls and detection capabilities
Overseeing the implementation and optimisation of fraud technologies, payment controls and automation initiatives
Balancing fraud prevention with customer experience and commercial objectives through proportionate, risk-based decision making
Monitoring performance against KPIs, SLAs and quality standards, and driving corrective action where needed
Leading workforce planning, resourcing and rostering across the team
Recruiting, coaching and developing a team of up to 12 Fraud Analysts
Ensuring Fraud Operations readiness for new products, payment methods, brands and regulated markets
Partnering closely with MLRO, Compliance, Legal, AML, RG, Payments, Product and Data Analytics teams, plus external PSPs, fraud vendors and card schemes
What We're Looking For
Proven experience leading and managing an operational Fraud team within a regulated environment
Subject-matter expertise across complex fraud investigations, including payment fraud, account takeover, chargebacks, bonus abuse and identity fraud
Experience designing, implementing and continuously improving operational processes through automation, root cause analysis and continuous improvement methodologies
Experience establishing, scaling or transforming an operational function, including new processes, controls and technologies
Experience defining team objectives and managing performance against agreed KPIs and service levels
Strong stakeholder management across Customer Support, Payments, Product, Compliance, Data Analytics and external suppliers
Demonstrated ability to build, develop and lead high-performing operational teams
Nice to have: a formal leadership or management qualification, industry certification (ACAMS, CFE, ICA, PCI DSS or equivalent), and experience with fraud detection platforms, payment gateways, case management systems and rule engines in online gaming, payments or e-commerce.
Why Apply
This is a rare opportunity to help shape the future Fraud operating model for a business actively investing in its Customer Risk capability — with genuine scope to influence process, tooling and strategy rather than just inherit an existing setup. Full package details (salary, benefits and relocation support) are available on application.
Apply nowHybrid
Malta, Europe, Malta
Competitive Salary
Our client is a well-established online gaming operator with a growing presence in the regulated iGaming space. As they continue to build out their Customer Risk Operations capability, they're looking for an experienced AML Team Manager & Deputy MLRO to lead their AML Operations function from their Malta office.
This is a hands-on leadership role for someone who wants to be part of shaping a function from the ground up — leading a team of up to 12 while staying close to the investigations, the customer risk assessments, and the day-to-day decisions that protect the business from money laundering and terrorist financing risk. As Deputy MLRO, you'll also step in for the MLRO during periods of absence or delegation, keeping the business's AML/CFT reporting and regulatory obligations on track.
The Role
Reporting to the Head of Customer Risk & Governance, you'll lead the day-to-day AML Operations function, ensuring customer due diligence, transaction monitoring and financial crime investigations are conducted effectively, consistently and in line with regulatory requirements. You'll support the MLRO in meeting the company's AML/CFT reporting, governance and regulatory obligations, and act with delegated MLRO authority where formally authorised — all while staying hands-on with investigations, process design and continuous improvement as the function matures.
What You'll Be Doing
Building and continuously improving AML processes, operational controls and ways of working
Overseeing customer due diligence, enhanced due diligence, source of funds/wealth, sanctions, PEP and adverse media reviews
Investigating unusual activity reports and escalating suspected money laundering or terrorist financing concerns to the MLRO
Preparing and, where authorised, submitting Suspicious Activity Reports (SARs/STRs) and regulatory reporting
Acting with delegated MLRO authority during periods of the MLRO's absence, ensuring continuity of AML/CFT reporting and regulatory obligations
Ensuring AML investigations are appropriately documented and capable of withstanding regulatory scrutiny
Monitoring performance against KPIs, SLAs and quality standards, and driving corrective action where needed
Supporting regulatory inspections, audits and internal reviews
Leading workforce planning, resourcing and scheduling across the team
Recruiting, coaching and developing a team of up to 12 AML Analysts
Partnering closely with the MLRO, Compliance, Legal, Fraud, RG, Payments, Product, Data Analytics and Internal Audit, plus regulators, FIUs and law enforcement where authorised
What We're Looking For
Substantial AML operations experience, including proven people-management responsibility
Subject-matter expertise in AML/CFT legislation, regulatory expectations, customer due diligence, transaction monitoring and financial crime risk management
Experience managing AML investigations covering CDD, EDD, transaction monitoring, sanctions, PEPs and suspicious activity
Experience assessing source of funds, source of wealth and customer risk using a risk-based approach
Experience implementing operational processes within a regulated environment
Strong stakeholder management, and confident written and verbal communication
Sound judgement and the ability to make decisions under pressure
Nice to have: a formal leadership qualification, ACAMS/ICA or equivalent AML qualification, prior experience as a Deputy MLRO or supporting an MLRO, and a background in online gaming, financial services or payments.
Why Apply
This is a rare opportunity to help shape the future AML operating model for a business actively investing in its Customer Risk capability — with genuine scope to influence process, tooling and strategy, plus direct exposure to MLRO-level regulatory responsibility. Full package details (salary, benefits and relocation support) are available on application.
Apply nowHybrid
Legal and Regulatory Affairs Officer
Ta’Xbiex, Europe, Spain
Attractive Salary
I am looking to hire a Legal & Regulatory Affairs Officer (Spain) to join my iGaming client's Barcelona office and play a key role in supporting the Group's legal, regulatory, and compliance activities in Spain.
Reporting directly to the Chief Compliance & Regulatory Affairs Director and working closely with the Legal and Compliance Managers based in Malta, you will serve as the primary legal and compliance representative for Spain. You will take ownership of local legal, regulatory and compliance matters, helping to reduce reliance on external counsel while ensuring the Group remains compliant with all applicable Spanish legal and regulatory requirements.
This is an excellent opportunity for an experienced legal professional who enjoys working autonomously in a fast-paced, international and highly regulated environment.
Main Duties include;
Legal & Commercial Support
Provide day-to-day legal advice on a broad range of commercial, corporate and operational matters.
Draft, and review a variety of commercial agreements, supplier contracts, partnership agreements and other legal documentation.
Support internal stakeholders across multiple departments on legal and regulatory matters.
Assist with corporate governance and company secretarial matters relating to Spanish entities.
Manage and coordinate legal matters involving external counsel where required.
Regulatory & Compliance Responsibilities
Act as the primary point of contact for Spanish legal, regulatory and compliance matters.
Support the implementation and monitoring of compliance frameworks, policies and procedures within Spain.
Monitor regulatory developments and legislative changes impacting the Group's Spanish operations and provide practical guidance to relevant stakeholders.
Liaise with the Dirección General de Ordenación del Juego (DGOJ) and other relevant authorities when required.
Prepare, review and submit regulatory filings, notifications and reports through relevant regulatory portals.
Support regulatory audits, inspections and information requests.
Work closely with the Chief Compliance & Regulatory Affairs Director to strengthen the Group's compliance culture and regulatory governance.
Cross-Functional Collaboration
Partner with Legal, Compliance, Product, Marketing, Operations and Commercial teams to ensure business initiatives are compliant and commercially sound.
Support wider Group legal projects and initiatives across multiple jurisdictions.
Contribute to the continuous improvement of legal and compliance processes and documentation.
Who are you?
Qualified lawyer with a Law Degree and admission to a Spanish Bar Association.
5+ years of post-qualification experience gained in private practice and/or an in-house legal environment.
Strong knowledge of Spanish commercial, corporate and regulatory law.
Previous experience interacting with the DGOJ and a solid understanding of the Spanish online gambling regulatory framework.
Experience within the iGaming, betting, fintech, payments or another regulated industry would be highly advantageous.
Ability to work independently and take ownership of legal and compliance matters.
Strong commercial awareness and pragmatic approach to problem solving.
Excellent written and verbal communication skills in both Spanish and English.
Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously.
Apply nowHybrid
Ta' Xbiex, Europe, Malta
Competitive Salary
Product Compliance Manager
Location - Malta
Full Time.
Are you interested in joining a leading global iGaming business?
Im working with an iGaming business that is looking for a Product Compliance Manager to join the team.
Key Responsibilities
Conduct technical compliance reviews across regulated jurisdictions.
Identify compliance gaps and recommend practical solutions.
Work closely with Product, Development, and Studio teams to implement regulatory requirements.
Liaise with regulators, accredited test labs, and external technical consultants.
Support change management for gaming devices and hardware RNGs.
Review policies and procedures to ensure ongoing compliance.
Translate regulatory requirements into clear technical guidance.
Support quarterly and annual regulatory audits.
About You
Experience in online gaming (B2B or B2C).
Strong understanding of regulated markets
Experience interpreting technical compliance requirements.
Knowledge of change management processes across multiple jurisdictions.
Comfortable working with regulators and external testing bodies.
Excellent communication and organisational skills.
Experience across products such as Live Casino or Sportsbook is an advantage.
What's on Offer
Hybrid working.
Private health, life, and travel insurance.
Gym membership.
Weekly breakfast and lunch in the office.
Employee discounts.
Ongoing learning and development.
Excellent career progression within a fast-growing international business.
Apply nowHybrid
Safeguarding & Reconciliation Manager
Brussels, Europe
84000
Reconciliation & Safeguarding Manager | Brussels | Regulated E-Money Institution
Client funds don't protect themselves.
Our client is a fast-growing, regulated e-money institution based right across from Brussels Central Station, and they're looking for someone who can own the invisible infrastructure that keeps their payment ecosystem trustworthy: reconciliation, safeguarding, and the integrity of every euro that moves through their systems.
This isn't a back-office finance role. It's the intersection of Finance × Operations × IT × Compliance — and it matters.
What you'll own:
Reconciliation across issuing, acquiring & payment accounts
Safeguarding controls that protect client funds
Investigating settlement discrepancies before they become problems
Building smarter, tighter operational controls
Leading and developing a Reconciliation Analyst
You'll thrive here if you have:
Reconciliation & settlement experience in a regulated environment (EMI, payments, or banking)
Safeguarding or client funds monitoring experience — wherever it lived on your CV (Payment Ops, Settlement, Financial Ops, Banking Ops — we look at scope, not titles)
Advanced Excel & SQL skills
A working knowledge of card schemes, settlement flows & PSD2
Experience supporting audits or regulatory remediation
What's in it for you:
€5,800–€6,300 gross/month (13.92 months)
€700/month mobility budget OR a company car
32 days annual leave
Hospitalisation & group insurance
Hybrid working, office steps from Brussels Central Station
Long-term contract — start Sept/Oct 2026
If safeguarding and reconciliation are where you do your best work and you want to do it somewhere it actually matters — let's talk.
Apply nowHybrid
Senior Product Compliance Manager
Ta' Xbiex, Europe
Competitive Salary + benefits
Senior Product Compliance Manager
Locations - Malta, Gibraltar, IOM, Latvia, Romania, Serbia, UAE or Portugal.
Hybrid
Im supporting an iGaming giant looking for an experienced Senior Product Compliance Manager to lead compliance across their iGaming product portfolio.
What You'll Be Doing
Lead and develop the Product Compliance team
Oversee compliance for new and existing products across regulated markets.
Assess regulatory requirements and advise on compliant product implementation.
Identify compliance risks, recommend solutions, and drive remediation.
Manage relationships with Test Labs
Review and improve compliance policies and procedures.
Support the Head of Compliance in shaping compliance strategy and continuous improvement.
What theyre Looking For
Strong compliance experience within a B2B iGaming supplier.
Experience interpreting regulations across multiple jurisdictions.
Knowledge of change management processes and regulatory reporting.
Experience working with regulators and external testing labs.
What they offer
Private health insurance.
Life and travel insurance.
Weekly breakfast and lunch in the office.
Gym membership.
+ an attractive salary.
Apply nowRemote
Remote, Europe
90-140K EUR
Location: Remote – b2b contract (European Union or Ukraine)
An international company within the iGaming sector is looking for a Security Lead to strengthen its cybersecurity capabilities.This position combines operational security, governance, compliance, and incident response while working closely with technical and business stakeholders.
Main Responsibilities:
• Maintain and improve the Information Security Management System (ISO 27001).
• Ensure security policies, procedures, and standards remain aligned with GDPR, ISO 27001, NIST CSF, NIS2, and other relevant frameworks.
• Coordinate security audits, risk assessments, certification activities, and compliance initiatives.
• Monitor and manage security events using SIEM and endpoint security platforms.
• Support the implementation and ongoing improvement of Data Loss Prevention controls.
• Maintain accurate documentation of security incidents, risks, audit findings, and remediation activities.
• Lead investigations into cybersecurity incidents such as phishing, unauthorized access, and data exposure.
• Improve incident response processes, documentation, escalation procedures, and post-incident reviews.
• Manage endpoint security, identity and access management, and security monitoring tools.
• Promote security awareness across the business.
• Collaborate with IT and engineering teams to strengthen security controls.
Desired experience:
• 4+ years in Information Security, Cybersecurity, IT Audit, or similar.
• Solid understanding of ISO 27001 and GDPR requirements.
• Practical experience with cybersecurity frameworks such as NIST CSF and familiarity with NIS2 principles.
• Experience with SIEM, EDR, MDM, MFA, SSO, and DLP solutions.
• Experience conducting security investigations and handling digital evidence.
Nice to have:
• CISSP, CISM, CEH, ISO 27001 Lead Auditor, AWS Security or similar certifications.
• Experience with Zero Trust, PAM, CASB, SOAR, digital forensics, or security awareness programs.
Apply nowRemote
Remote
Remote, Europe
up to 75000 EUR gross
Key Responsibilities
Manage the end-to-end integration process, from initial planning through successful go-live and post-launch support.
Act as the main liaison between external partners and internal teams, including Product, Development, QA, and Operations.
Coordinate multiple integration projects simultaneously while ensuring timelines, priorities, and deliverables are met.
Facilitate technical discussions related to APIs, web services, and system integrations, working closely with engineering teams to resolve issues.
Monitor project progress, identify potential risks, and proactively implement mitigation plans.
Ensure all integration documentation is complete, accurate, and up to date.
Build and maintain strong relationships with partners, providing clear communication and regular project updates.
Drive continuous improvements to integration processes and partner onboarding workflows.
Requirements
Proven experience in Integration Management, Technical Project Management, Implementation Management, or a similar client-facing technical role.
Strong understanding of APIs, RESTful services, JSON/XML, and software integration concepts.
Experience coordinating cross-functional teams in an Agile software development environment.
Excellent project management, organizational, and multitasking skills.
Strong analytical and problem-solving abilities with a proactive approach to issue resolution.
Outstanding communication and stakeholder management skills.
Ability to balance technical discussions with business objectives.
Experience using project management and collaboration tools.
Nice to Have:
Experience within the iGaming, online casino, sports betting, fintech, SaaS, or other B2B technology industries.
Familiarity with integration platforms, CRM systems, and issue tracking tools.
Experience managing international partners and remote cross-functional teams.
Apply now