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My client is a prominent global leader in the iGaming industry, operating more than 20 dynamic brands and offering a diverse range of verticals spanning casino and sports betting. We are working closely with them on expanding their product team! We are looking for an experienced Product professional from a iGaming and Gambling business who specialises in Sportsbook. They are looking for someone onsite in their Graz, Austria office. they are offering competitive salary and benefits package and relocation assistance if needed! If your interested then APPLY or email - matt.chapman@pentasia.com

Group Head of Artificial Intelligence Overview Our client is seeking a seasoned Head of Artificial Intelligence to spearhead the creation and development of their AI department. This pivotal role aims to harness the power of AI to revolutionize our business operations, enhance customer engagement, and drive strategic innovation. The ideal candidate will possess a deep understanding of AI technologies and their application in automating business processes, big data analysis, customer engagement, and predictive analytics. As a key figure in bridging the gap between detailed AI operations and overarching business strategy, this role requires a unique blend of technical expertise, strategic vision, and leadership acumen. Key Responsibilities AI Strategy & Implementation: Develop and execute a comprehensive AI strategy that aligns with business goals, focusing on automation, data analysis, customer engagement, and optimization of operations. Customer Experience Enhancement: Utilize AI technologies such as chatbots, natural language processing, and personalization algorithms to elevate the user experience, ensuring a seamless and engaging customer journey. Data Analytics & Insights: Lead big data analysis initiatives to gain actionable insights, predict demand patterns, optimize inventory levels, and streamline distribution processes. Cross-functional Collaboration: Work closely with business units to understand their challenges and opportunities, providing AI-driven solutions that support strategic objectives. Team Building & Leadership: Recruit, mentor, and lead a high-performing team of AI professionals with diverse backgrounds and expertise, fostering an environment of innovation and continuous learning. AI Governance & Ethics: Establish robust data management and governance practices, ensuring ethical use of AI and compliance with regulatory standards. Areas of Expertise Data Science & Machine Learning: Proficiency in leveraging data science methodologies and machine learning algorithms to drive business value. Generative AI & Large Language Models (LLMs): Expertise in applying generative AI and LLMs to create innovative applications and services. Business Intelligence & Analytics: Strong background in BI tools, marketing analytics, and performance evaluation to inform strategic decisions. Strategic Planning & Analysis: Ability to conduct comprehensive strategic analysis and planning to guide AI initiatives aligned with business goals. Data Management & Governance: Knowledge in establishing effective data management frameworks and governance models to ensure data integrity and compliance. Leadership & Team Development: Proven leadership skills with the capacity to build, motivate, and manage a team of experts in a dynamic and fast-paced environment. Qualifications Advanced degree in Computer Science, Data Science, Artificial Intelligence, or a related field. Minimum of 10 years of experience in a similar role, with a proven track record in AI strategy and implementation. Demonstrable experience in leading data analytics, AI projects, and digital transformation initiatives. Strong interpersonal and communication skills, with the ability to engage and influence both technical and non-technical stakeholders. Strategic thinker with an innovative mindset, capable of turning complex challenges into actionable solutions. A very competitive salary and bonus will be available for the right candidate + equity options and a very generous relocation package if needed.  

Role Overview We are seeking a Marketing Lead to shape and deliver acquisition and retention strategies that strengthen customer loyalty, reactivation, and multi-product engagement. Reporting into senior commercial leadership, this role will focus on designing and implementing personalised initiatives that maximise player retention. The successful candidate will create and execute strategies that ensure customers receive timely, relevant rewards and incentives. Working closely with cross-functional teams (CRM, Acquisition, Product, Performance), you will deliver data-driven campaigns designed to increase player engagement, loyalty, and adoption of promotional offerings. Key Responsibilities: Promotional Strategy Development: Lead the evolution of promotional strategies by analysing customer data and identifying optimal moments in the lifecycle to deploy incentives. Ensure initiatives drive engagement and retention while optimising for return on investment. Retention & Loyalty Campaigns: Develop and execute targeted retention campaigns that reward long-term engagement. Partner with CRM, commercial, and performance teams to deliver compelling, timely loyalty rewards that drive repeat activity. Experimentation & Optimisation: Apply A/B testing and experimentation methods to continuously refine campaigns, offers, and retention strategies. Translate results into actionable insights that improve performance. Data-Driven Insights: Use customer behaviour and analytics to shape campaign strategies, tailoring loyalty initiatives to specific audience segments and lifecycle stages. KPI Tracking & Reporting: Own reporting on key metrics including retention rates, lifecycle performance, and ROI on promotional spend. Provide actionable insights and recommendations to senior stakeholders. Cross-Functional Collaboration: Work closely with teams across CRM, Acquisition, Business Intelligence, Product, Technology, and Commercial functions to ensure campaigns are aligned and seamlessly integrated into broader marketing strategies. Communication & Stakeholder Engagement: Share campaign performance updates, insights, and recommendations with leadership and cross-functional teams. Champion loyalty initiatives and ensure alignment with wider business objectives. Key Skills & Requirements: Lifecycle Marketing Expertise: Proven experience in lifecycle or CRM marketing within the online gambling industry. Strong knowledge of retention, reactivation, and loyalty strategies. Customer Behaviour Analysis: Ability to interpret player behaviour and use insights to build data-driven retention and loyalty strategies. Promotional Strategy Experience: Skilled in developing and optimising incentive-based strategies (e.g., bonuses, free plays, rewards) to drive customer engagement and loyalty. Data-Driven Decision Making: Proficiency with analytics tools and strong ability to translate data into actionable strategies that improve customer value and campaign effectiveness. Experimentation & Testing: Experience designing and running A/B tests to optimise campaigns and customer journeys, with a focus on measurable improvements in player value and loyalty. Collaboration Skills: Ability to work effectively with multiple teams to deliver integrated retention and loyalty campaigns. Project Management: Strong organisational and project management skills, with a track record of running multiple initiatives simultaneously and in a timely manner. Communication & Reporting: Excellent written and verbal communication skills, with the ability to present complex findings clearly and persuasively to senior management. Industry Knowledge: deep understanding of the online gambling industry including current trends, retention practices and player behaviour. Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify issues in the player lifecycle and focus on developing creative, data-led solutions to enhance engagement and increase loyalty.  

Job Title: Intellectual Property Counsel – Litigation & Enforcement Department: Global Legal Group Location: Relocation support available for Dubai or Malta Position Summary My client a leading iGaming company are looking for a sharp, confident, and experienced Intellectual Property Counsel – Litigation & Enforcement to join their Global Legal team.  Key Responsibilities 1. Litigation & Dispute Resolution Lead the management of a global docket of IP litigation matters, including trademark, copyright, patent, and trade secret disputes. Develop and drive litigation strategy from pre-litigation assessments through to resolution, including trial and appeals. Oversee external counsel in multiple jurisdictions, ensuring effective and efficient litigation management. Draft, review, and negotiate legal pleadings, briefs, motions, and settlement agreements. Represent the company in negotiations, mediations, and other alternative dispute resolution forums. 2. Global IP Enforcement & Brand Protection Build and execute a proactive global IP enforcement program to address infringement, piracy, and counterfeiting. Lead digital brand protection initiatives, including domain disputes (UDRP), takedown actions on social platforms, and e-commerce enforcement. Manage trademark oppositions, cancellations, and other administrative actions to defend brand integrity. Collaborate with global customs and enforcement authorities to coordinate anti-counterfeiting operations. Advise on intermediary liability, online platform compliance, and global IP enforcement trends. 3. Strategic Legal Advisory & Risk Management Provide cross-functional legal guidance to product, marketing, and business teams on IP-related risks for new launches and campaigns. Support IP due diligence in mergers, acquisitions, and strategic partnerships. Partner with the IP portfolio team to align prosecution strategies with enforcement trends and business objectives. Lead training sessions and educational initiatives on IP best practices for internal stakeholders. Qualifications & Skills Qualified to practice law in a key jurisdiction (e.g., UK, US, EU member state, or equivalent). 7–10 years of post-qualification experience focused on IP litigation and enforcement, ideally with experience in both top-tier law firms and in-house roles. Hands-on experience handling complex IP disputes across multiple international jurisdictions. Demonstrated ability to design and implement brand protection programs, both online and offline. Strong advocacy, negotiation, and legal writing skills. Industry experience in technology, gaming, media/entertainment, or consumer products is highly advantageous. Education LL.B., J.D., or equivalent legal degree from a recognized institution. An LL.M. in Intellectual Property Law or related specialization is a significant plus. Admission to the bar in a recognized legal jurisdiction.

A major B2B iGaming provider are seeking a Senior Product Manager (Crash Games) to lead the vision and development of thier Crash Game product line. In this role, you will drive product strategy, oversee the roadmap, and collaborate with cross-functional teams to deliver engaging and commercially successful Arcade experiences. Acting as the internal champion for Crash Games, you’ll combine market insights, data, and creativity to deliver products that captivate players and drive revenue growth. Main Responsibilities Lead the end-to-end development of Arcade products across mobile, desktop, and new platforms. Define and own the product roadmap, ensuring timely delivery of high-quality releases. Translate product vision into requirements, user stories, and detailed specifications. Collaborate with Designers, Developers, and QA teams to ensure alignment with strategic goals. Use market insights and player data to inform product direction and feature prioritization. Monitor performance metrics and iterate to improve player engagement and retention. Partner with Marketing, Business Development, and Account Management on launches and promotions. Conduct competitive research to identify differentiation opportunities in the Arcade space. Innovate with new game mechanics, features, and monetization models tailored to Arcade audiences. Oversee production cycles by setting objectives, removing blockers, and mitigating risks. Desired Experience 6+ years as a Product Manager/Owner in gaming, mobile, or interactive entertainment. Strong knowledge of Arcade game mechanics, player behavior, and monetization models. Experience in game design or close collaboration with creative teams. Proven success in launching engaging, revenue-generating products in competitive markets. Skilled in data analysis and strategy development. Experienced working with Agile teams, balancing business priorities with technical constraints. Exceptional leadership, communication, and stakeholder management skills. Fluency in English.

Customer Service Team Leader  - ability to work on a rotating shift pattern Pentasia has been appointed on an exclusive basis to support the recruitment of a new operational team based in Ceuta. The role is permanent and fully remote. This new business operations centre will present the opportunity to join a very well respected company with exciting growth ambitions and be part of a very exciting future. We're looking for a proactive and people-focused Team Leader to support and guide our customer service team. In this pivotal role, you’ll collaborate closely with the Operational Management team to establish and implement efficient workflows, enhance team performance, and serve as a key connection. Your focus will be on leading a high-performing team, solving people-related challenges, and ensuring they deliver consistently outstanding service to our customers. Key Responsibilities Oversee day-to-day team operations, ensuring consistent attendance and managing leave, sickness, and time-off processes Conduct regular performance assessments, including one-to-one reviews, feedback sessions, and quality assurance checks Ensure service-level targets are met for key processes such as identity checks, document verification, and account validations Monitor team activity in real-time using dashboards, adjusting scheduling and workflow based on demand Coordinate team availability, manage holiday planning, and track overtime or attendance discrepancies Lead monthly team calls and contribute to wider business updates through quarterly leadership meetings Collaborate with internal stakeholders to improve processes and performance metrics

Customer Service Advisor – ability to work on a rotating shift pattern Pentasia has been appointed on an exclusive basis to support the recruitment of a new operational team based in Ceuta. This new business operations centre will present the opportunity to join a very well respected company with exciting growth ambitions and be part of a very exciting future. We're looking for dedicated and enthusiastic individuals to join our team as a Customer Service Advisor. The role is permanent and fully remote. In this role, you'll play a key part in shaping the experience our players have with our platform, ensuring each interaction is handled with care and professionalism. You’ll report to the Customer Support Team Lead and serve as a key point of contact for our customers. What You'll Be Doing Interacting with players through phone, email, and live chat channels Delivering a high standard of support and ensuring players feel valued Gaining in-depth knowledge of our products and services Monitoring the support dashboard and responding to changing priorities and workloads Assisting with translation tasks as required Handling ID checks, account verification, and other sensitive player information with high attention to detail What We're Looking For Fluency in Spanish & English and strong communication skills Ability to multitask effectively and manage your workload independently A proactive, self-driven mindset and strong team collaboration skills Clear and confident communicator with a passion for helping others Previous experience in a fast-paced, multitasking customer service environment A strong customer-first attitude and a commitment to resolving issues at first contact Willingness to grow through feedback and further training Comfortable using Microsoft Office tools like Word, Excel, and PowerPoint

Title - Senior Product Designer Salary - Competetive Depending On Experience Location - Europe Structure - Remote My client is a well-established content provider within the iGaming industry & they’re currently on the lookout for a Senior Product Designer. This role would be focused on  all interactions players enjoy outside our games and the parts that connect to their ecosystem inside of games.  If you have previous experience in a similar role within the iGaming industry, don't hesitate to reach out now 

ROLE OVERVIEW Our award-winning team of game creators are looking to grow so that we can release even more transformative experiences to the millions of players that enjoy our games every day. Experienced industry veterans will understand that producing blockbuster titles is no easy feat, requiring an obsessive eye for every detail including the game design, mathematics, and artwork.  That’s where you would come in: we’re looking for a superstar game producer who can work with our team to take slots game concepts, breathe life into them, and help turn them into hits. If you’re able to expertly communicate your vision, guide game production from start to finish, inspire top design, production and development personnel, and work tireless to build games in service of entertaining our players, you’ll fit right in.  Reporting to the VP of Game Production and working closely with everyone involved in building a game, this is a hands-on role that can be on the ground with the team or based remotely.    ROLE RESPONSIBILITIES   Core Responsibilities: Work closely with the game production team to help define, conceptualise and iterate new game visions. This will include participating in design reviews, team meetings, and brainstorming sessions.  If there are similar games out there, research competitive slots games and determine the feature set that we will be supporting for our slots games. Lead new arcade games from start to finish. This will be particularly heavy on the conceptual development at the beginning and requires a full blueprint for the game theme, narrative, animations, sequencing, structuring, and production. Present concepts clearly, concisely, and effectively to the team and to stakeholders.  Execute upon concepts and established visions for slots games. This means working with the game art director (and game art team) to define the creative vision and ensure that media assets are delivered, game producer and development team to ensure they understand the sequencing and flow of the game (down to the fine details of each animation) and what to build, sound designers for scoring and sound effects, and anyone else who may be part of the overall game development process that contributes to delivering a polished hit.  Prepare tidy, thoughtful, and well-structured specifications for games and supervise their implementation to ensure they are delivered according to the original vision. Provide quality control over design outputs and production. Assist the teams with questions about the game direction and to help guide the specifications.  Adjust designs based on feedback from stakeholders or from broader technical challenges, constraints, or limitations that may arise during the production process.  Feedback on other proposed designs and requirements within the team, particularly in cases where it may affect the dependencies and connected interaction design.  You will be playtesting your games like crazy: prepare to mark your own homework and ensure that all the details in your direction have been (a) implemented according to your vision and (b) play as well as you thought they would. You need to make sure that all the visuals, graphics, animations, micro-animations, flow, music, and SFX click together in a way that will resonate with the player. Strategic Responsibilities: Define and evolve our game direction to weave consistence and game familiarity throughout our universe of arcade titles (where you are involved) while still giving us enough flexibility to try new things. Discover how to incorporate elements of our branding into games or how our game direction style can become an intrinsic element of our corporate branding strategy.  Thoughtfully consider how arcade games fit into the broader design language of the business and how an individual game’s direction may extend to sequels or series, particularly premier titles.  Develop creative concepts that meet the business objectives of the organization and that advance our brand and proposition strategy. Understand what our competitors are doing differently and to help us identify elements that we may want to incorporate.  Work to streamline our game production pipeline to reliably deliver high-quality, fully polished games at pace.  Evaluate technologies that can help augment our game direction pipelines. Keep an eye on broader design trends and tools, especially within the gaming and entertainment spaces, to ensure that we are keeping up with best design practices and exceeding customer expectations.  Provide thoughtful, considered feedback on the overall roadmap and design strategy.  ROLE REQUIREMENTS   Education, Qualifications, and Background: You must have worked in a game production capacity for designing social or real money gaming slots games. The more projects you can demonstrate, the better. Be prepared to discuss your roles in those projects and how you set the vision and shaped the final product. You must understand the arcade/instant win landscape for real money gaming. Be prepared to discuss competitive products. Key Experience Areas You must have a clear understanding and respect for our players, ideally knowing what they like, what they’re looking for, and how to give them more of the things they love. This should come from experience having developed a substantial body of work.  You need to polish every detail by weaving static artwork, animations & micro-animations, and music & sfx in a way that is compelling and immersive for the player.  You must understand how to produce clear specifications and guidelines directly illustrate your vision and expected execution for new arcade games.  You must be extremely comfortable working with different game production talent to visually develop conceptual mechanics and present them to players in a way that’s simple and easy to grasp.  You must be familiar with communicating excitement, anticipation, and relative value in a way that is easily understood by the player.  You must understand technical constraints and creatively work around them when necessary. Although our approach is to design the dream and figure out how to deliver it, there may be practical considerations that you should intrinsically understand. Having the ability to delve into graphic design, motion graphics, animation, or video outside of product and UI design is a plus.  Ideally you will have some technical background or knowledge. Understanding how developers build the interfaces and the challenges they face is tremendously valuable when designing games.  ? PERSONAL CHARACTERISTICS You should: Stating the obvious: love Slots games – to succeed in this role, you need a passion and respect for the product you’re building.  Take ownership of your deliveries as if they were for your own company. This includes exuding a startup mentality where you are working to constantly ship great product.  Be exceptionally well-organised and structured with your time. There are going to be a lot of moving parts to this role so you must bring method and structure to your approach, particularly when you consider that we have many game titles in parallel pipelines.  Be extremely creative and thrive in an ultra-creative environment – your role is to bring life to games and rally teams around that vision.  Adapt quickly to different teams, different types of teams (internal versus external), working styles, and art styles. Be ready to adopt a mobile-first mentality and understand how to design games for small form-factor designs before moving onto desktop. Be obsessed with details. Creating amazing player experiences means every single detail matters. In a such a highly competitive industry, all these small aspects can stack up to make all the difference.  Bring an infectious gaming mentality that the team can adopt and easily work with.  Take critical feedback well. A lot of different stakeholders are going to be looking at the designs and prototypes and providing their input – this is a critical part of the collaboration process. Knowing how to accept and act on feedback is vital to this role. Discuss constructively and diplomatically. Having many different views means that we won’t always agree – but we need to focus on collaborating solutions that deliver optimal outcomes for our customers. You will also be providing feedback to different individuals and teams to take designs forward and that needs to be done well to keep things moving. Be an expert communicator both visually and verbally. Your designs and prototypes should nearly speak for themselves; however, you still need to be able to walk different audiences through them in detail. For example, explaining them to stakeholders versus relaying the details to development. Exude transparency, openness, and objectivity. We’re here to build great games and need to collaborate effectively. Thrive in a fast-paced environment and be able to work to very tight deadlines. We work to visualise things quickly and make decisions to push the business forward.  Speak English natively or be completely fluent.  

Title - Slot Mathematician  Salary - £45k  Location - Remote (Europe)  At Pentasia, we are currently partnered with a great slots studio delivering unique titles. They are currently looking to grow their team by bringing on a Mathematician.  If you're a Junior Mathematician looking for a step up or you have a strong academic background in Mathematics and Statistics and wanting to build a career in the iGaming industry, don't hesitate to reach out.