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Operations Manager – Gaming (Regulated B2C)   Location: Malta (Hybrid) Industry: iGaming / Online Casino & Sportsbook Type: Full-time Salary: €60-90k DOE     Overview An established European operator is expanding its licensed operations in Malta and is looking for a hands-on Senior Operations professional to work closely with the CEO and take ownership of day-to-day operational performance under the Maltese regulatory framework. This is a functional leadership role with real operational depth across casino and/or sportsbook, risk, fraud, compliance coordination, and supplier management.   You will not be managing only from a distance. The role requires someone who understands how the product works, how providers are onboarded, how payments and fraud flows behave, and how regulated operations run in practice.   What You’ll Be Responsible For Overseeing daily B2C operations across casino and/or sportsbook, ensuring platform stability and performance Acting as the operational point of contact for licensed activities and working closely with internal key functions Managing risk and fraud processes linked to payments, chargebacks, bonus abuse, and transactional monitoring Coordinating with PSPs, platform providers, game studios, and external suppliers Supporting game and provider onboarding, configurations, and operational readiness Handling incidents, root-cause analysis, and operational improvements Contributing to team setup and process building as the Malta function scales Providing operational reporting and insights directly to senior leadership   What We’re Looking For Strong hands-on experience in MGA-regulated B2C iGaming operations Solid exposure to risk, fraud, payments, and compliance collaboration Good understanding of casino operations (game setup, providers, flows) – sportsbook knowledge is a plus Experience working with PSPs, platforms, and third-party suppliers Ability to operate independently in a regulated, high-availability environment Comfortable working directly with senior stakeholders and supporting licence-related functions Exposure to building or scaling teams/processes is a strong advantage   Why This Role Work directly with executive leadership Be part of a newly structured Malta operation with real ownership Broad scope across operations, not a siloed function Hybrid setup in Malta

Junior Finance Officer   Location: Malta (On-site) Employment Type: Full-time Industry: iGaming / Online Entertainment Salary: €25-30k   Role Overview We are supporting a growing iGaming business in Malta, looking to add a Junior Finance Officer to its finance team. This is an excellent entry-level opportunity for someone looking to build a long-term career in finance, gain hands-on exposure, and develop within a fast-paced, international environment.   You’ll work closely with senior finance stakeholders, supporting day-to-day financial operations while gaining exposure to reporting, compliance, and group finance activities.   Key Responsibilities Support day-to-day accounting activities, including general ledger entries, AP/AR, and month-end processes Assist with intercompany reconciliations and group finance coordination Support revenue calculations, invoicing, and posting of sales invoices within financial systems Assist with cash flow monitoring, payments, bank administration, and basic credit control Support VAT returns and other regulatory or statutory filings Help maintain internal financial controls, documentation, and audit readiness Assist with budgeting, forecasting, performance analysis, and audit processes Provide general finance support to the team as required   Key Requirements Degree in Accountancy, Finance, or a related field (ACCA / ACA students considered an asset) Strong attention to detail with a structured, organised approach to work Good working knowledge of Microsoft Excel and willingness to learn finance systems Comfortable working in a dynamic, fast-moving environment Analytical mindset with strong problem-solving skills Collaborative attitude and clear communication skills Prior iGaming exposure is beneficial but not essential   What’s On Offer Entry point into a professional finance career within iGaming Hands-on learning and exposure to group-level finance operations Supportive team environment with development opportunities

Job Title: Sales Specialist (German Speaking) Location: Malta Company: Leading Online Gaming & Sports Betting Company Job Type: Full-time and On-site   Our client is a dynamic and successful online gaming and sports betting company seeking a German-speaking Sales Agent to join our energetic Sales Team on-site in Malta.   Responsibilities: Make outbound calls to engage with players from various sportsbook and casino brands. Reactivate inactive players and provide personalized recommendations to increase engagement and retention. Promote bonus campaigns and introduce new games, features, and payment methods. Guide players through the website for a seamless experience. Collaborate with your sales manager to set and achieve goals and targets.   Requirements: Passion for the online gambling and sports betting industry Excellent communication skills and ability to build rapport easily. Competitive spirit and drive to achieve success. B2B/B2C sales experience preferred. Native-level German language skills   Offer: €30,000 base salary with uncapped commission potential Complimentary breakfast and lunch available on-site every day Relocation to Malta package including flight, transportation, and temporary accommodation. Paid training. No weekend and/or night shifts (10-6 shifts' schedule) Sales competitions with prizes, social events, and team-building activities. Learning and development opportunities. Good work-life balance and company doctor-on-call. Opportunity to join a well-established company in Malta.

Risk and Fraud Analyst Location: Malta Salary: €38,000 Schedule: Monday to Friday (occasional weekend support)   Overview We are looking for a Risk and Fraud Analyst to join a fast-paced B2C iGaming environment. This role focuses on real-time monitoring of player activity, identifying suspicious behaviour, and preventing bonus abuse and multi-accounting rather than deep payment investigations or banking-style fraud work.   You will work closely with Customer Support and Risk to review accounts, apply restrictions where needed, and make quick, practical decisions that protect the platform while maintaining a smooth player experience.   Key Responsibilities Monitor player activity across the casino and sportsbook to identify irregular patterns, bonus abuse, multi-accounting, and affiliate fraud Conduct KYC checks and follow up on verification requirements in line with market standards Apply account limits, restrictions, and closures based on risk indicators Review deposits and withdrawals from a risk perspective, escalating only where necessary (this is not a payments operations role) Analyse gameplay behaviour such as betting patterns, frequency, and game usage to detect manipulation or advantage play Respond to live alerts and operational risk triggers in a timely manner Collaborate daily with Customer Support on account reviews and transaction queries Maintain clear internal records of actions taken and support ongoing risk reporting   An ideal candidate brings Multiple years of experience in Customer Support within iGaming, with hands-on exposure to fraud/risk tasks Strong understanding of bonus abuse, multi-accounting, and player behaviour analysis Comfortable working at a pace, handling volume, and making quick account-level decisions Experience in smaller or mid-sized operators is preferred Practical KYC knowledge and familiarity with common fraud tools Fluent English and French required; Portuguese is a plus Strong Excel and general data handling skills   Nice to Have Exposure to both casino and sportsbook environments Experience with affiliate fraud or gameplay-specific abuse cases (e.g. advantage play patterns)

Role Overview We’re looking for a Payments Manager to take ownership of all payment operations — from managing PSP relationships to optimizing payment performance and compliance. This is a key position within our Operations team, where you’ll work closely with Product, Tech, and Compliance to build efficient, scalable, and player-friendly payment processes. Key Responsibilities • Manage relationships and daily operations with PSPs, crypto providers, and acquiring banks • Oversee deposits, withdrawals, reconciliations, and dispute handling • Monitor and analyze payment performance (conversion rates, approval ratios, fees, and processing times) • Proactively identify and implement improvements to optimize transaction flow and user experience • Collaborate with the Product and Tech teams on integrations and new payment features • Ensure full compliance with AML, KYC, and regulatory requirements • Prepare and maintain payment-related reports and dashboards for management • Support expansion into new markets with relevant payment solutions Requirements • 3+ years of experience in iGaming payments or fintech, preferably in a managerial role • Strong understanding of global payment methods: cards, e-wallets, APMs, and crypto • Experience managing PSP integrations and vendor relationships • Analytical mindset with the ability to interpret data and optimize performance • Knowledge of AML/KYC regulations and risk management principles • Proactive, structured, and hands-on approach • Excellent communication and collaboration skills in English What We Offer • Competitive salary based on experience and performance • Opportunity to shape the payment strategy of a fast-growing international gaming company • Dynamic, supportive, and collaborative work environment • Room for professional growth and leadership developmen

Customer Support Executive Role Overview This role sits within the Customer Operations/Commercial function and is focused on direct engagement with the player base. The position involves managing day-to-day user communications, resolving incidents, supporting account-related activities, and promoting campaigns designed to drive engagement and retention. This is a hands-on, high-volume operational role, ideally suited to candidates with experience in call centers, customer support environments, or gaming customer operations. Key Responsibilities Proactively contact users through outbound calls and other outreach channels Communicate promotions, campaigns, and special offers to customers Resolve customer incidents, queries, and support tickets efficiently Support account activations, verifications, and related processes Manage daily operational queries and user requests Drive customer engagement and retention through direct interaction What we are looking for Previous experience in a call center, customer support, or gaming operations environment Comfortable managing high volumes of customer interactions Strong verbal and written communication skills Commercially aware with a customer-focused mindset Results-driven with a proactive approach to user engagement

Our client is looking for a social media manager with I-Gaming experience who really understands how to build communities across all social media platforms. You will understand Guerilla digital marketing and how to target niche audiences on these platforms. If you have worked in social media and are able to work in Belgrade 1 day a week then please get in touch.

Pentasia are supporting a rapidly growing Adult Entertainment Platform in their search for a Community Manager. In this role, you'll lead and grow highly engaged communities across Discord, Telegram, Reddit and other digital platforms. Developing strategic content and structured engagement frameworks to drive participation. Using automation and data driven monetization, you will turn these communities into engines of retention, revenue and organic growth. Mission of the Role Transform digital community spaces into drivers of retention, revenue, and organic growth. Core Responsibilities Build and manage highly engaged online communities across platforms including Discord, Telegram, and Reddit. Create and maintain content calendars and engagement frameworks. Convert community participation into paid adoption. Launch exclusive access initiatives and gated campaigns. Implement automation, role systems, engagement mechanics, and moderation tools. Reduce churn through structured community activation strategies. Key Performance Indicators (KPIs) Community growth rate Engagement metrics Community to customer conversion rate Revenue generated from community initiatives Retention and loyalty impact Ideal Candidate Profile 3+ years of experience managing and scaling large online communities Demonstrated experience building and growing communities on Discord, Telegram, and Reddit (or comparable community platforms) Proven ability to convert community engagement into revenue through structured monetization strategies Strong technical proficiency with community tools, automation, role systems, and moderation frameworks Hands-on, start-up oriented operator with a data-driven and performance-focused approach Compensation Competitive base compensation with performance incentives tied to measurable business outcomes. If you're interested in the opportunity, please apply or reach out to me directly over email to discuss the role further! Email: bryan.enriquez@pentasia.com

My client is the leading Live Casino content provider in the industry and they are working with us directly on adding to their portfolio of Live Studios. This is a great opportunity to manage this project and build this new studio! We are looking for an experienced Project Manager who has a background in construction and/or infrastructure in physical environment delivery, Live Studio in iGaming exp. is a nice to have. This role is onsite in Bucharest, Romania and is offering a highly attractive salary and benefits package!   If your interested then APPLY or email - matt.chapman@pentasia.com

Head of VIP We are looking to collaborate with an experienced Head of VIP to own and define the VIP function end-to-end across casino, sportsbook, and Predict. This role has full accountability for VIP portfolio performance, commercial strategy, proposition design, and long-term value creation. You will shape how VIP operates globally—from segmentation and player treatment to onboarding, engagement, partnerships, and brand visibility—ensuring a differentiated, competitive, and always-on VIP experience. You will lead VIP growth through proactive portfolio management, data-driven decision-making, and close collaboration with CRM, product, marketing, social, and partnerships. The role also includes building and leading a high-performing VIP team, setting clear operating models, and establishing strong governance around incentives, risk, and player experience. What you bring: 5+ years’ experience in VIP leadership or high-value customer roles within iGaming Proven commercial ownership of VIP or high-value player portfolios Strong strategic and analytical decision-making skills Experience building and leading teams Deep understanding of VIP player behaviour and competitive landscapes Comfort operating in a fast-paced, always-on environment   This role is for someone who drives outcomes—early, decisively, and at scale. Apply now or email me directly at:  chrysavgi.patera@pentasia.com