Search Jobs.

VIP Account Manager – Online Casino Location: Malta or Remote Type: Full-time Languages: English & German (mandatory) A growing online casino business is seeking an experienced VIP Account Manager to manage and develop relationships with its highest-value players. This role is central to driving VIP engagement, retention, and lifetime value through highly personalised service, outbound engagement, and close collaboration with CRM and internal teams. Key Responsibilities Act as the main point of contact for VIP players, delivering a premium, personalised service Build long-term relationships to maximise retention, engagement, and player value Manage VIP communications across phone, email, and chat Execute outbound calls for player activation, reactivation, and retention Plan and deliver tailored VIP promotions, incentives, and special events Resolve player issues relating to payments, bonuses, and account management Track and report on VIP performance, activity, and engagement metrics Work closely with CRM to support segmentation and targeted VIP campaigns Conduct quality checks across markets and flag operational or technical issues Represent VIP player needs internally across product, support, and technical teams Requirements Native-level German and fluent English (essential) Proven experience in a VIP or high-value player role within online casino Strong commercial mindset with confidence handling VIPs over the phone Excellent communication, relationship management, and retention skills Data-driven with strong organisational and reporting abilities Experience with CRM and customer engagement tools is highly desirable What’s On Offer A key role within a growing online gaming business Flexible working (Malta-based or remote) Competitive salary with performance-based commission Flat structure with visible impact and fast decision-making Close collaboration with senior stakeholders and long-term growth potential

Regulatory Compliance Manager Relocation to Cyprus on offer! Onsite - Hybrid after probation  Attractive salary - EUR50-60K + Benefits I'm currently supporting a well-established iGaming company looking for a Regulatory Compliance Manager to oversee compliance across multiple licensed jurisdictions.  Key Responsibilities Manage compliance across assigned regulated markets. Liaise with regulators on licensing, reporting, and regulatory matters. Ensure policies and processes meet regulatory requirements. Conduct compliance reviews and internal audits. Monitor regulatory changes and implement required actions. Provide compliance advice to business stakeholders. Maintain compliance documentation and support regulatory inspections. About You 3-5+ years' compliance experience within online gaming. Strong knowledge of regulated gambling markets. Experience working with regulators is preferred. Excellent communication, organisation, and analytical skills. Able to work independently and manage multiple priorities.

MLRO & AML Manager Hybrid on Malta Full time My client,a leading gaming business, is hiring an MLRO and AML Manager to oversee their AML/CFT and sanctions framework across European regulated markets, acting as MLRO where required and reporting to the Head of Compliance. Key Responsibilities Manage AML/CFT and sanctions compliance across multiple jurisdictions. Act as MLRO and handle SAR/STR reporting and regulatory engagement. Oversee risk assessments, customer due diligence, sanctions screening, and financial crime controls. Support new market launches, lead audits, deliver training, and report risks to senior management.   Requirements Proven experience in a senior AML or MLRO role within iGaming or another regulated industry. Strong knowledge of EU AML regulations, financial crime controls, and regulatory reporting. Experience working with regulators and across multiple jurisdictions is an advantage. Benefits Competitive salary, hybrid working in Malta, private health insurance, wellbeing initiatives, learning opportunities, and a collaborative working environment.

Pentasia is partnering with an exciting high-growth online sweepstakes business that has recently completed a major rebrand and is entering its next phase of expansion. As the business continues to scale, they are seeking a Director, Product & Commercial Analytics to become a key member of the leadership team. Reporting directly to the General Manager, this role will sit at the centre of commercial decision-making, helping shape product strategy, player growth, retention, payments performance, profitability, and overall business success. This is far more than a reporting function. The successful candidate will use data to influence strategic decisions, challenge assumptions, identify growth opportunities, and provide leadership with the insights needed to scale a profitable and sustainable gaming business. Key Responsibilities Commercial & Player Analytics Own and optimise key business metrics including LTV, ROAS, retention, profitability, player value and cohort performance. Evaluate acquisition quality, CRM effectiveness, VIP performance and player lifecycle activity. Develop frameworks that support investment and resource allocation decisions. Product & Gaming Analytics Partner with Product and Operations teams to assess game performance, promotional effectiveness, loyalty initiatives and personalisation strategies. Analyse engagement, conversion, retention and monetisation metrics. Support commercial decision-making through supplier and content performance analysis. Payments, Risk & Sweepstakes Economics Analyse payments performance, fraud trends, chargebacks, KYC outcomes and redemption behaviour. Evaluate sweepstakes economics and identify indicators of operational or compliance risk. Help ensure growth remains healthy, scalable and sustainable. Forecasting & Strategic Decision Support Build forecasting models across acquisition, retention, revenue and profitability. Support budgeting, planning and scenario analysis. Develop executive reporting frameworks and KPI governance processes. Deliver strategic recommendations that directly impact business performance. What We're Looking For Required 5+ years of experience within analytics, strategy, product analytics, gaming analytics or a related field. Strong SQL and business intelligence expertise. Proven ability to translate complex data into commercial decisions. Experience partnering with senior stakeholders and cross-functional teams. Excellent communication, analytical and problem-solving skills. Preferred Experience within Sweepstakes, Social Casino or iGaming. Knowledge of player value modelling, CRM analytics, payments, fraud or retention. Experience with forecasting, experimentation and statistical analysis. Familiarity with tools such as Snowflake, Databricks, Power BI, Tableau or Python. Why Join? This is a rare opportunity to join a rapidly scaling gaming business at a pivotal stage of growth. You will work directly with executive leadership, influence strategic direction, and build the analytical foundations that drive long-term commercial success.

Senior Legal Counsel ? Malta or Gibraltar | Hybrid | Full-time A leading iGaming company on Malta is looking for a Senior Legal Counsel with expertise in Employment and Privacy Law. Key Responsibilities Advise on employment and privacy matters. Draft and review employment and privacy documentation. Conduct legal research and assess legal risks. Liaise with external counsel and regulatory authorities. What You'll Bring Strong experience in Employment and Privacy Law. Proven leadership skills. Multi-jurisdictional experience is an advantage. What's on Offer Private health, life & travel insurance. Gym membership. Weekly office breakfast & lunch. Hybrid working. Genuine career progression. 24 days annual leave.

Fully remote (based in the UK, Slovenia, Austria, Spain, Italy or Bulgaria) Own your accounts end to end Global market leader Account Manager – iGaming (Remote) I'm working with a global market leader in the gambling industry on an Account Manager hire. This role is fully remote, but candidates must be based in the UK, Slovenia, Austria, Spain, Italy or Bulgaria. This is a commercial, client-facing role — you'll own relationships with operators, manufacturers and regulators, run the full sales cycle from lead to signed contract, and keep clients close after the deal's done. Plenty of travel and real autonomy. You'll bring: A track record in sales, account management or business development Confidence presenting to and influencing clients Strong organisation across multiple accounts and deadlines Fluent English (gaming/regulated-sector experience a plus, not essential) On offer: Competitive salary + discretionary bonus Flexible holiday, career development and structured progression International team, 30+ nationalities Travel and exposure to a global client base

Own a UK commercial patch end to end. Global market leader in the gambling industry. Real autonomy and room to grow. Business Development Manager A global market leader in the gambling industry is hiring a Business Development Manager to drive sales and own client relationships across a busy commercial patch. You'll manage the full cycle - lead generation through to contract signing and post-sale follow-up - with plenty of travel and real autonomy. The role; You'll build and maintain relationships with assigned clients across the manufacturer, operator and regulator space, owning sales activity end to end and being accountable for revenue and client satisfaction. What you'll be doing; Meeting clients to negotiate and secure new business, and keeping existing relationships strong Delivering sales presentations and tailoring solutions to client needs Owning the full sales cycle from lead to signed contract, then follow-up Forecasting client activity and setting your own performance targets Reviewing market activity to spot where clients' needs are heading Keeping CRM records accurate and up to date Representing the business at tradeshows and industry conferences Coordinating client training or service delivery where needed What you'll bring; A track record in commercial, sales or business development - ideally with some exposure to gaming, gambling or a related regulated sector Confidence presenting to and influencing both small groups and large audiences A proactive, self-starting approach with strong time management The ability to juggle multiple clients, projects and deadlines without dropping detail Solid written communication - reports, proposals, business correspondence Competence across MS Office and CRM tools Fluent English What's on offer; Competitive salary with a strong benefits package International travel and exposure to a global client base A culture built around development and progression, with scope to grow into team leadership over time

Our client is an established iGaming .com operator seeking an experienced Chief Executive Officer to lead the turnaround and growth of an underperforming online gaming business.  The business focuses on the DACH and Nordic regions. Following approximately 12 months of operation, the business has entered a strategic review phase, with investors seeking a proven industry leader capable of assessing the current operation, refining the market strategy, and delivering a sustainable growth plan. This is a highly visible leadership role with significant autonomy and direct access to ownership. The successful candidate will be responsible for conducting a comprehensive review of the business and implementing a clear roadmap to achieve commercial success. The Opportunity The business currently operates across selected Central European and Nordic markets and maintains a lean operational structure of approximately 10 employees covering Product, CRM and Customer Support functions. While the existing customer base remains active, growth has fallen short of expectations, prompting investors to pause further expansion and reassess key strategic decisions across product, acquisition channels, payments, and market focus.  The incoming CEO will be tasked with evaluating the current operation and creating a clear turnaround strategy focused on profitable and scalable growth Key Responsibilities; Conduct a full review of the business, including product offering, market positioning, acquisition strategy, commercial performance and operational structure. Develop and execute a comprehensive turnaround and growth plan. Present clear recommendations regarding target markets, investment priorities and resource allocation.  Establish measurable milestones and KPIs to drive performance. Evaluate the current platform ecosystem and supplier relationships. Review the existing sportsbook strategy and supplier performance. Assess opportunities to increase focus on casino as the primary growth driver within targeted grey markets. Identify product improvements and competitive advantages capable of increasing player acquisition and retention. Review the effectiveness of current traffic acquisition channels.  Develop a sustainable customer acquisition strategy with a strong emphasis on affiliate, partnership and influencer marketing. Build and negotiate high-quality CPA and revenue-share partnerships. Establish robust acquisition controls to ensure traffic quality and long-term profitability. Review the current payments infrastructure and associated costs. Lead the planned migration to the platform provider's payment gateway solution.  

The Opportunity We are partnering with a leading international betting and gaming operator to appoint a Director of Regulatory Compliance. This is a strategically important leadership role within a newly evolved Group Compliance function, offering the opportunity to shape regulatory compliance strategy across both retail and digital operations. Operating within a highly regulated and rapidly evolving environment, the successful candidate will play a critical role in ensuring the business continues to meet its regulatory obligations while supporting sustainable growth and innovation. Reporting directly to the Group Compliance Director, this role carries significant visibility and influence across the organisation, with regular engagement at Executive Committee and Board level, as well as direct interaction with regulators and industry bodies. The Role Leading a team of senior compliance professionals, you will be responsible for the development, oversight and continuous enhancement of the organisation's regulatory compliance framework. Operating as a true second line of defence, you will provide independent oversight, challenge and guidance to first-line business functions, ensuring robust regulatory governance across the business. The role covers both online and retail operations, with a primary focus on the UK regulatory landscape and potential oversight of additional jurisdictions as the business continues to expand. Key Responsibilities Lead the development and implementation of the regulatory compliance strategy and framework across the organisation. Ensure compliance with all applicable gambling regulatory and licensing requirements. Monitor and assess regulatory developments, translating complex requirements into practical business solutions. Provide independent oversight and challenge to operational teams, ensuring effective ownership of regulatory obligations within the first line. Oversee compliance monitoring, management information, key risk indicators and regulatory reporting. Act as a senior escalation point for higher-risk customer decisions and governance matters. Build and maintain strong relationships with regulators, industry bodies and external stakeholders. Support executive and Board reporting on regulatory compliance matters. Chair and contribute to key governance committees and forums. Drive a culture of compliance, accountability and ethical conduct across the business. Oversee advertising, marketing and customer communication compliance frameworks. Candidate Profile We are seeking an experienced regulatory compliance leader with a proven track record operating within highly regulated environments. Essential Experience Significant senior-level regulatory compliance experience within gambling, financial services or a similarly regulated sector. Deep understanding of UK gambling regulation, licensing requirements and regulatory expectations. Demonstrable experience operating within a second-line compliance function. Strong leadership experience, including the development and management of senior compliance teams. Experience engaging with regulators and senior external stakeholders. Excellent communication and influencing skills with the ability to operate credibly at Executive and Board level. Strong analytical and strategic thinking capabilities. Interest in leveraging emerging technologies, automation and AI to improve compliance effectiveness. Desirable Experience across both digital and retail operations. Exposure to regulatory investigations, remediation programmes or enforcement matters. Relevant compliance, legal or regulatory qualifications. Why Apply? This opportunity offers the chance to take on a highly influential leadership role within a well-established and ambitious organisation operating at significant scale. The successful individual will have the opportunity to shape regulatory strategy, influence senior decision-making and help drive the continued evolution of a modern compliance function. A highly competitive remuneration package, performance bonus and comprehensive benefits package are available for the successful candidate.  

We are partnered with a fast-growing online gaming business that is redefining how players engage with digital casino entertainment. Combining a strong game portfolio, data-driven decision making, and a focus on player experience, the business is entering a new phase of growth across North America. Following a recent rebrand and significant investment into product and technology, the company is scaling its leadership team and strengthening its operational infrastructure. This is a high-impact opportunity to join at a pivotal stage and play a key role in shaping the next phase of growth. The Opportunity The Director of Casino Operations will be responsible for the day-to-day commercial performance of the online casino offering. Reporting directly to the General Manager, this hire will own the operational and commercial execution across key areas including game performance, supplier relationships, player experience, and promotional effectiveness. This role requires a commercially driven operator with a strong understanding of online gaming and a passion for delivering best-in-class player experiences. Commercial Performance Key Responsibilities Commercial Performance Own core casino KPIs including revenue, engagement, retention, player value, and bonus efficiency Identify opportunities to improve profitability and long-term customer value Partner with analytics teams to evaluate trends and inform business planning Content & Supplier Management Manage relationships with game providers, aggregators, and platform partners Optimise game portfolio performance and content strategy Evaluate new suppliers and technologies to enhance product offering and commercial outcomes Player Experience & Operations Oversee the end-to-end player journey across onboarding, payments, gameplay, and support Identify and remove friction points across the customer lifecycle Collaborate closely with Product, Payments, Risk, VIP, CRM, and Customer Support teams Strategic Growth & Partnerships Identify opportunities to improve operational efficiency and player engagement Support vendor selection, commercial negotiations, and strategic initiatives Contribute to long-term growth strategy and execution Leadership Act as a key operating partner to the General Manager Lead cross-functional initiatives from concept through execution Establish strong operating discipline and accountability across teams Support the development of scalable operational processes Success in the First 12 Months Improve key commercial KPIs across revenue, retention, engagement, and profitability Enhance visibility into supplier performance and casino economics Deliver measurable improvements in player experience Develop strategic partnerships that strengthen the product and operating model Become a trusted member of the leadership team Requirements Essential 7+ years’ experience within online casino, iGaming, sportsbook, social casino, or sweepstakes environments Strong understanding of gaming economics, player behaviour, and retention strategies Experience managing vendors, suppliers, or commercial partnerships Proven track record of improving performance through data-driven decision making Experience leading cross-functional initiatives in a fast-paced environment Strong analytical and stakeholder management skills Preferred Experience with leading online casino or sweepstakes operators Background managing game providers and aggregators Experience influencing P&L performance Exposure to payments, CRM, loyalty, fraud, or engagement technologies Experience in high-growth or scaling organisations Candidate Profile Commercially minded operator with a hands-on approach Comfortable working across strategy and execution Strong balance between player experience focus and commercial performance Thrives in fast-paced, growth environments Motivated by building and scaling high-performing businesses