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Customer Support Executive Role Overview This role sits within the Customer Operations/Commercial function and is focused on direct engagement with the player base. The position involves managing day-to-day user communications, resolving incidents, supporting account-related activities, and promoting campaigns designed to drive engagement and retention. This is a hands-on, high-volume operational role, ideally suited to candidates with experience in call centers, customer support environments, or gaming customer operations. Key Responsibilities Proactively contact users through outbound calls and other outreach channels Communicate promotions, campaigns, and special offers to customers Resolve customer incidents, queries, and support tickets efficiently Support account activations, verifications, and related processes Manage daily operational queries and user requests Drive customer engagement and retention through direct interaction What we are looking for Previous experience in a call center, customer support, or gaming operations environment Comfortable managing high volumes of customer interactions Strong verbal and written communication skills Commercially aware with a customer-focused mindset Results-driven with a proactive approach to user engagement

Our client is looking for a social media manager with I-Gaming experience who really understands how to build communities across all social media platforms. You will understand Guerilla digital marketing and how to target niche audiences on these platforms. If you have worked in social media and are able to work in Belgrade 1 day a week then please get in touch.

Pentasia are supporting a rapidly growing Adult Entertainment Platform in their search for a Community Manager. In this role, you'll lead and grow highly engaged communities across Discord, Telegram, Reddit and other digital platforms. Developing strategic content and structured engagement frameworks to drive participation. Using automation and data driven monetization, you will turn these communities into engines of retention, revenue and organic growth. Mission of the Role Transform digital community spaces into drivers of retention, revenue, and organic growth. Core Responsibilities Build and manage highly engaged online communities across platforms including Discord, Telegram, and Reddit. Create and maintain content calendars and engagement frameworks. Convert community participation into paid adoption. Launch exclusive access initiatives and gated campaigns. Implement automation, role systems, engagement mechanics, and moderation tools. Reduce churn through structured community activation strategies. Key Performance Indicators (KPIs) Community growth rate Engagement metrics Community to customer conversion rate Revenue generated from community initiatives Retention and loyalty impact Ideal Candidate Profile 3+ years of experience managing and scaling large online communities Demonstrated experience building and growing communities on Discord, Telegram, and Reddit (or comparable community platforms) Proven ability to convert community engagement into revenue through structured monetization strategies Strong technical proficiency with community tools, automation, role systems, and moderation frameworks Hands-on, start-up oriented operator with a data-driven and performance-focused approach Compensation Competitive base compensation with performance incentives tied to measurable business outcomes. If you're interested in the opportunity, please apply or reach out to me directly over email to discuss the role further! Email: bryan.enriquez@pentasia.com

My client is the leading Live Casino content provider in the industry and they are working with us directly on adding to their portfolio of Live Studios. This is a great opportunity to manage this project and build this new studio! We are looking for an experienced Project Manager who has a background in construction and/or infrastructure in physical environment delivery, Live Studio in iGaming exp. is a nice to have. This role is onsite in Bucharest, Romania and is offering a highly attractive salary and benefits package!   If your interested then APPLY or email - matt.chapman@pentasia.com

Head of VIP We are looking to collaborate with an experienced Head of VIP to own and define the VIP function end-to-end across casino, sportsbook, and Predict. This role has full accountability for VIP portfolio performance, commercial strategy, proposition design, and long-term value creation. You will shape how VIP operates globally—from segmentation and player treatment to onboarding, engagement, partnerships, and brand visibility—ensuring a differentiated, competitive, and always-on VIP experience. You will lead VIP growth through proactive portfolio management, data-driven decision-making, and close collaboration with CRM, product, marketing, social, and partnerships. The role also includes building and leading a high-performing VIP team, setting clear operating models, and establishing strong governance around incentives, risk, and player experience. What you bring: 5+ years’ experience in VIP leadership or high-value customer roles within iGaming Proven commercial ownership of VIP or high-value player portfolios Strong strategic and analytical decision-making skills Experience building and leading teams Deep understanding of VIP player behaviour and competitive landscapes Comfort operating in a fast-paced, always-on environment   This role is for someone who drives outcomes—early, decisively, and at scale. Apply now or email me directly at:  chrysavgi.patera@pentasia.com

Senior VIP Manager We’re looking for a Senior VIP Manager to own and grow a high-value VIP portfolio across casino, sportsbook, and Predict. This is a senior, always-on role with full responsibility for revenue, retention, LTV, and incentive efficiency. You’ll operate with real autonomy—making fast, commercial decisions, anticipating player behaviour, and acting ahead of churn or risk. Working closely with marketing, CRM, product, acquisition, social, and partnerships, you’ll shape a differentiated, top-tier VIP proposition through smarter onboarding, stronger visibility, and exclusive experiences. You’ll lead VIP strategy, manage segmentation and rewards, convert partnerships into real value, and set the standard for proactive, disciplined VIP management while guiding junior team members. What you bring 5+ years managing high-value customer portfolios (iGaming, betting, fintech, trading, or similar) Strong commercial and analytical mindset Confidence making high-impact decisions in fast-moving environments Experience working cross-functionally across marketing, CRM, product, and partnerships Deep understanding of VIP players and competitive high-value propositions This role is for someone who drives outcomes—early, decisively, and at scale. Apply now or email me directly at: chrysavgi.patera@pentasia.com

Senior Business Development Manager Remote position anywhere in Europe Selling a market leading solution, globally Targeting iGaming operators New business focused Pentasia is partnering with a market-leading solutions provider in the iGaming space. With 15+ years in the industry, 200+ employees, and HQ in Malta, this is the largest company in its niche - and they’re still scaling fast. We’re looking for a proven iGaming sales professional with 5+ years’ experience and a strong network of operator decision-makers. You’ll own the full sales cycle end-to-end - from prospecting and high-impact presentations to closing and account growth - working closely with marketing and tech to drive revenue. What’s on offer: Competitive base salary €150k OTE + bonus potential Fully remote Reporting directly to the Head of Sales If you’re well-connected, commercially driven, and ready to sell a true market leading solution - let’s talk.  

Job Title: Office Manager Location: St Julian's, Malta Working Model: Onsite A startup is looking for a highly organised professional to support their St Julian's office as they grow. The role covers day-to-day office management, coordination with legal, compliance and regulatory advisors, onboarding support and more, whilst reporting to the Head of Sales. Key Responsibilities Manage day-to-day office operations and provide full secretarial support for the St Julians Office Act as the primary coordination point between the business and external legal, compliance, payroll, and regulatory advisors Oversee documentation flows to ensure accuracy, completeness, and regulatory readiness Support scheduling, internal reporting, and administrative tracking processes Assist with employee onboarding, access management, and vendor coordination Support internal operational processes to ensure compliance with Maltese regulatory and payroll requirements Maintain structured record-keeping systems to ensure audit readiness Ensure the office environment operates in a compliant and organized manner aligned with regulatory expectations   Education & Knowledge: Sufficient educational background to support operations in a compliance-oriented environment (e.g., business administration, law, compliance, or related field) Good understanding of Maltese Law Knowledge of the Maltese language is considered an asset   Benefits: Competitive Salary Free Parking

About the Company     An international iGaming company is growing and are keen to hire an experienced Legal Counsel to work on a hybrid basis on Malta in beautiful offices.     About the Role We are seeking a qualified lawyer to assume responsibility for the legal function and to act as Key Function Holder for Legal matters in accordance with Malta Gaming Authority requirements. Responsibilities Legal Oversight and Advice Provide legal advice to senior management on matters relating to the Malta Gaming Act, subsidiary legislation, and other applicable laws. Interpret legal and regulatory requirements and assess their impact on the company’s activities and contractual arrangements. Support senior management in ensuring that business activities are structured in a legally sound manner. Regulatory and Licensing Support Support legal aspects of MGA licensing, renewals, and material change notifications. Assist with licensing and regulatory matters in other EU jurisdictions where applicable. Experience in handling or supporting gaming or regulated licenses in other EU jurisdictions is considered an advantage. Review and advise on regulatory communications and submissions from a legal perspective.   Contractual and Corporate Matters Draft, review, and negotiate commercial contracts, including supplier, platform, game provider, and payment related agreements. Oversee legal aspects of outsourcing arrangements and ensure alignment with MGA outsourcing requirements. Support corporate governance matters, including board documentation and resolutions.   Company Secretary Responsibilities Act as Company Secretary of the licensee. Maintain statutory registers, corporate records, and filings in accordance with Maltese company law. Support board and shareholder meetings, including preparation of agendas, minutes, and resolutions. Ensure timely statutory filings and corporate compliance obligations are met. Risk Management and Dispute Handling Identify and advise on legal risks arising from operations, commercial arrangements, and regulatory developments. Support the handling of legal disputes, claims, and engagement with external legal counsel, where applicable. Ensure appropriate legal documentation and records are maintained. Coordination and Segregation of Duties Coordinate with Compliance, MLRO, Gaming Operations, and DPO functions to ensure legal alignment. Support internal stakeholders by providing legal input while maintaining appropriate segregation of duties. Qualifications Qualified lawyer admitted to practice in Malta or another EU jurisdiction. Minimum of two years post qualification experience in gaming. Working knowledge of the Malta Gaming Act and relevant EU regulatory frameworks. Experience supporting or managing licensing matters in other EU jurisdictions is an advantage. Experience acting as Company Secretary or supporting company secretarial functions is an advantage. Required Skills Strong legal analysis and drafting skills. High level of integrity and professional judgment. Clear and concise communication skills in English. Ability to operate independently in a regulated environment. Preferred Skills Must meet MGA fit and proper requirements for Key Function Holders. Subject to ongoing suitability assessments by the MGA. Salary commensurate with experience.

Title - Senior Product Designer  Salary - Competitive depending on experience Location - Malta or Poland or Sweden Structure - Hybrid My client is currently on the lookout for strong Product Design talent to help level up their Player experience. Offering hybrid work from any of the 3 location. If you have a deep understanding of what players want and the know-how to implement it, this might be the role for you.  Key Experience  - Previously held a Senior Product or UX/UI Designer title  - iGaming experience (focus on sportsbook preferably)  - Strong and detailed portfolio  Whether you're actively looking for a new role, or open to the idea of a new challenge, don't hesitate to reach out for more information.