iGaming

Head of VIP & Loyalty Location: Remote (North America preferred) Our client is a fast-growing online gaming company redefining how players engage with casino entertainment across North America.  We are seeking a Head of VIP & Loyalty to join the leadership team and own the strategy, execution, and evolution of VIP and loyalty programs. This role is ideal for a commercially minded, player-first leader who thrives at the intersection of hospitality, analytics, and retention strategy in a fast-paced gaming environment. Position Summary The Head of VIP & Loyalty is responsible for developing and scaling VIP, loyalty, and high-value player strategies that drive long-term retention, profitability, and player satisfaction. Reporting directly to the General Manager, this role owns the lifecycle, engagement, and value of the company’s most important player segments while building a scalable VIP and loyalty framework to support growth. The ideal candidate brings a strong balance of relationship management, commercial decision-making, and data-driven thinking, with hands-on experience managing high-value players in online gaming environments. Key Responsibilities Own the end-to-end VIP strategy and lifecycle management for high-value and emerging VIP players Develop segmentation frameworks to identify, grow, and retain VIP players Create personalized experiences that strengthen engagement, retention, and long-term loyalty Monitor player value, profitability, retention, and lifetime performance Partner with CRM and Product teams to evolve loyalty, rewards, and engagement programs Design benefits, experiences, and promotional frameworks that drive sustainable player value Establish reinvestment frameworks and player treatment guidelines Evaluate offer effectiveness, promotional efficiency, and player profitability Balance premium player experience with responsible commercial decision-making Champion exceptional service standards for VIP and high-value players Partner cross-functionally with Customer Support, Payments, Risk, Product, and Analytics teams to remove friction across key player journeys Lead, develop, and scale the VIP team while setting performance standards and operating processes Act as a key advocate for the voice of the player within the leadership team Qualifications 5+ years of experience in VIP, loyalty, CRM, or player development roles Background in online casino, iGaming, sports betting, sweepstakes, or social casino Strong understanding of player retention, engagement, and lifecycle management Proven experience managing high-value player segments Strong analytical, commercial, and strategic decision-making skills Excellent communication and leadership capabilities Why Join The Team? You enjoy building meaningful, long-term player relationships You thrive in roles that blend hospitality, analytics, and commercial strategy You want ownership and influence within a growing gaming business You value autonomy, leadership impact, and cross-functional collaboration You believe loyalty is earned through exceptional experiences and thoughtful engagement

The Managing Director – Retail & Digital Gaming will be responsible for the overall strategic, operational, commercial, and financial performance of the company’s omnichannel gaming business. This executive leadership role will oversee the expansion and profitability of retail and digital gaming operations while driving innovation, operational excellence, and sustainable growth. The successful candidate will possess extensive gaming industry experience, strong leadership capabilities, and a proven track record of scaling gaming operations across multiple channels. Business Operations Under Management: The Managing Director will oversee: Video Lottery Terminals (VLTs) Virtual Sports (GoldenRace) Retail Sportsbook Online Sportsbook International Horse Racing Betting Lottery Operations Self-Service Betting Terminals (SSBTs) Omnichannel Gaming Platforms   Key Responsibilities Strategic Growth & Expansion Lead national expansion initiatives. Drive revenue growth and profitability. Develop and execute market penetration strategies. Open and expand new gaming points of sale. Negotiate strategic agreements with major retail chains and commercial partners. Develop and manage franchise opportunities. Identify and launch new gaming products and services. Evaluate and execute acquisitions and mergers. Establish strategic alliances with industry partners. Commercial & Marketing Leadership Customer Relationship Management (CRM) Digital Marketing Strategy Affiliate Programs VIP Programs Customer Loyalty Programs Omnichannel Customer Experience Develop customer acquisition, retention, and monetization strategies across retail and digital channels. Technology & Innovation Leadership Lead technology strategy and implementation across: Online Gaming Platforms Mobile Applications Gaming Terminals Retail Technology Infrastructure Data Analytics & Business Intelligence Manage supplier and technology integrations including: GoldenRace Altenar Evolution Kiron Inspired Entertainment Electronic Payment Providers EGT VLT Systems Additional Gaming and Technology Vendors Operational Execellence Establish and implement Standard Operating Procedures (SOPs). Develop organizational structures to support growth. Implement operational KPIs and reporting systems. Optimize productivity and operational efficiency. Ensure compliance with all gaming regulations and licensing requirements. Build and lead high-performance management teams. Candidate Requirements Professional Experience Required: Minimum 15 years of experience in the gaming industry. Minimum 8 years in a General Manager, Managing Director, CEO, COO, or equivalent executive role. Proven experience managing large-scale gaming operations. Experience managing organizations with 500+ employees preferred. Demonstrated responsibility for P&L exceeding US$50 million. Proven success in national expansion projects. Strong regulatory and compliance experience. Omnichannel gaming experience (Retail + Online). Experience implementing SOPs and operational controls.   Education & Languages Bachelor’s degree required. MBA or relevant postgraduate degree preferred. Fluent English (Mandatory). Fluent Spanish (Mandatory). Leadership Profile The ideal candidate will demonstrate: Strong results orientation. Exceptional leadership and team-building capabilities. Strategic thinking and execution. Data-driven decision-making. Excellent negotiation skills. Commercial and entrepreneurial mindset. Strong analytical capabilities. Growth-oriented mentality. High accountability and ownership. Compensation & Benefits An attractive executive compensation package will include: Competitive executive salary. Annual performance bonus tied to EBITDA. GGR Growth Incentive Bonus. New Point-of-Sale Expansion Bonus. Executive housing allowance for the first 3 months. Company vehicle. Comprehensive medical insurance. Relocation assistance. Long-term incentive opportunities based on company growth and performance.

The Company Our client is a fast-growing international iGaming business, focused on delivering innovative gaming experiences across global markets. With continued expansion in the US, they are now seeking an experienced Legal Director to lead litigation, IP enforcement, and compliance efforts. The Role Reporting into senior leadership, you will take ownership of all US-based litigation, intellectual property enforcement, and regulatory compliance. This is a senior, hands-on role requiring deep expertise across disputes, IP protection, and gaming regulation. You will work cross-functionally with Product, Marketing, and Operations teams while managing external counsel and enforcement partners. Key Responsibilities Litigation & Dispute Resolution • Lead all US corporate legal disputes, including litigation, arbitration, and government investigations • Develop and execute litigation strategy, including evidence gathering and case management • Manage and coordinate external counsel and support court proceedings • Assess legal and reputational risks, providing clear and timely mitigation strategies Intellectual Property Enforcement • Monitor competitor activities to identify IP infringements, including game cloning, asset misuse, and trademark violations • Lead enforcement actions, including evidence collection and takedown submissions across platforms (App Store, Google Play, Meta, TikTok, etc.) • Build and implement scalable IP enforcement processes to improve efficiency and success rates • Collaborate with external law firms and enforcement vendors where required US Legal Compliance • Monitor and interpret US federal and state regulations across gaming, data privacy, advertising, and consumer protection • Ensure full compliance across all US-facing operations • Review and advise on legal documentation including: o Terms & Conditions o Privacy Policies o Marketing materials and promotional campaigns • Provide practical, business-focused legal guidance to Product, Marketing, and Operations teams Stakeholder Management • Manage relationships with external law firms, IP enforcement agencies, and platform partners • Optimize legal spend and vendor performance • Act as a key legal partner to internal stakeholders across multiple functions Requirements • Juris Doctor (JD) or equivalent legal qualification • Active US Bar admission strongly preferred • Minimum 10+ years’ legal experience, including: o 5+ years handling US litigation and/or IP enforcement o Prior experience within the gaming or iGaming industry (essential) • Strong drafting and negotiation skills with the ability to manage complex legal matters independently • Excellent stakeholder management and communication skills • Proven ability to operate in a fast-paced, high-growth environment What’s on Offer • Competitive base salary + Bonus • Opportunity to play a key role in a high-growth iGaming business • Exposure to complex, cross-border legal challenges