iGaming

An exciting opportunity for a Sr Data, Analytics and Martech leader to join a fast-growing online casino business at a foundational stage. This person will build the data function from scratch, creating the foundations for analytics, tracking, attribution, BI, customer insight and marketing technology. This is a hands-on leadership role for someone who understands both data analytics and digital marketing measurement. The business is currently migrating platforms and building its internal team, so they need someone who can define the strategy, but also get close to the data, vendors, tagging, attribution models and reporting setup. Main Responsibilities: Build and lead the data, analytics and marketing technology function. Create the data foundations, reporting framework and single source of truth for key business KPIs. Define tracking standards across web, app, CRM, paid media, affiliates and product journeys. Build a clear attribution and digital marketing measurement framework. Pull together data from platform providers, marketing channels and third-party tools such as paid social, search and CRM platforms. Support commercial, product, CRM and marketing teams with actionable analytics. Develop insight around customer behaviour, game performance, retention, churn, lifetime value and recommendations. Work closely with vendors and internal stakeholders to ensure data is structured, reliable and usable. Remain hands-on when needed, including extracting and analysing data using tools such as SQL, MySQL and/or Python. Desired experience: Data, analytics, BI, commercial analytics or marketing technology. Strong understanding of digital marketing, tracking, attribution and key marketing KPIs. Ability to work hands-on with data, not just advise from a management level. Strong knowledge of BI, reporting, data architecture, KPI frameworks and data governance. Understanding of CRM analytics, customer lifecycle, retention, churn and LTV. Strong stakeholder management skills and the ability to explain complex data topics clearly.    

A UK based company is looking to hire a Compliance Manager. The Compliance Manager leads and manages our compliance framework across all areas of the business. This role is critical in ensuring our competitions, marketing activity, payment processes and customer interactions fully comply with UK laws, regulations and industry best practice. You will act as the subject-matter expert on regulatory compliance, working closely with senior leadership, marketing, product and operations teams to ensure compliance is embedded into everything we do. Responsibilities include; Ensure full compliance with UK legislation relevant to online competitions, including the Gambling Act 2005, CAP Code, Consumer Protection laws and data protection (UK GDPR). Assess whether competitions are structured as prize competitions, free draws or skill-based formats and ensure they meet legal requirements. Review and maintain all competition Ts&Cs to ensure compliance and fairness. Monitor regulatory developments and advise the business on changes impacting operations. Develop, implement and maintain compliance policies, procedures and internal controls. Conduct compliance risk assessments and audits, identifying gaps and recommending improvements. Establish, implement and maintain the QMS in line with ISO 9001 Maintain accurate compliance records and documentation. Review marketing materials, website content, terms & conditions and promotional campaigns for regulatory and advertising compliance. Work closely with marketing teams to ensure transparent, fair and compliant customer communications. Oversee processes relating to fairness, prize fulfilment, complaints handling, chargebacks, scam emails and customer support compliance, leading investigations where required. Ensure robust processes for age verification, AML (where applicable) and responsible participation. Accountable for implementation and ongoing management of GDPR compliance across the business, including identifying, investigating and responding to data breaches and Data Subject Access Requests. Acts as internal Data Protection Officer Provide compliance training and guidance across the business, acting as subject matter expert. Act as the primary point of contact for compliance queries and escalation. Develop and maintain rules for access to restricted or sensitive data Support due diligence and compliance oversight of payment providers, software partners and suppliers. Assist with audits or information requests from regulators, payment providers or external advisors. Experience Required: Proven experience in a compliance, regulatory or legal role within an online, digital, gambling, gaming or promotions-led business. Experience working with or advising online competition, prize draw, gaming or gambling businesses. Familiarity with ASA rulings, CAP Code enforcement and Gambling Commission guidance. Compliance qualification (e.g. ICA, CII or similar) or legal background. Strong knowledge of UK regulatory frameworks relating to competitions, promotions or gambling. Excellent understanding of consumer protection, advertising standards and UK GDPR. This is a hybrid working arrangement, three days per week in the office.

Customer Service Agent (Finnish Speaking) Location: Malta | Hybrid Salary: €25,000 – €30,000   About the Role We’re looking for a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing international iGaming company in Malta. As the first point of contact for players, you’ll provide support via phone, chat, and email, ensuring a smooth, safe, and positive customer experience in a regulated online gaming environment.   Responsibilities Support customers in Finnish and English via chat, email, and phone Assist with account queries, verification, deposits, withdrawals, and promotions Review KYC documents and perform security checks Resolve customer issues professionally and efficiently Collaborate with teams such as Risk, Fraud, and Responsible Gaming Maintain accurate records in line with internal and legal requirements Support translation and localisation tasks when needed Contribute to a positive and collaborative team environment   What We’re Looking For Fluent Finnish and English, written and spoken Strong communication and customer service skills Comfortable working shifts, including future night shifts Flexible and motivated to grow within a scaling company Responsible, accurate, and detail-oriented Previous customer support experience is a plus Interest in online gaming or sports betting is an advantage   What’s Offered Hybrid working model Paid onboarding and training in Belgium (flights and accommodation included) Lunch allowance for office days Full reimbursement of office parking costs Growth and development opportunities within a fast-growing company International and supportive work environment