iGaming

Senior System Specialist – M365 & Identity Services   The role is fully remote in the Philippines, B2B contract provided. EST time zone must be covered.   Main Responsibilities: Administer and secure Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams, Intune). Manage identity and access using Entra ID, including MFA, conditional access, and user lifecycle. Support hybrid Active Directory environments, including GPOs, DNS, and certificates. Maintain and support collaboration platforms such as Jira and Confluence. Assist with VMware environments and basic virtual machine operations. Automate administrative tasks using PowerShell and maintain technical documentation. Act as a senior escalation point and mentor team members. Desired experience: 5+ years managing Microsoft 365 environments. 3+ years hands-on experience with Entra ID (Azure AD). Strong background in hybrid Active Directory administration. PowerShell scripting experience. Exposure to VMware and enterprise infrastructure. Experience with Jira and Confluence administration. Relevant Microsoft certifications are required.

Technology Director   Our client is seeking a Director of Technology who can step into a leadership position and galvanize their existing IT. This individual must have extensive knowledge in system architecture and infrastructure, particularly with the technologies they rely on such as AWS, Microsoft SQL, and Kafka. They need someone who can bring comprehensive expertise in future-proofing their technology stack—ensuring that they're not only maintaining the current infrastructure but also continuously optimizing and upgrading it to deliver best-in-class performance and availability. The Tech Director will also need to be heavily involved in several system integration tasks, with a strong focus on network security and redundancy to ensure system protection and maximum uptime. The product department handles software development and third-party content integrations. Therefore, the critical skills that need to be concentrated on are in network system security, network infrastructure, redundancy, performance management, data personnel management, and ensuring seamless connectivity between their stores and the system. This also includes overseeing the hardware and peripherals used throughout the organization, such as kiosks, ATMs, and POS terminals. While a background in gaming would be a plus, it’s not a necessity. However, we would certainly favor candidates who come from that specific area.  

About the Role We are seeking a highly analytical and technically proficient Head of Operations to lead and scale our iGaming operations in Brazil. Based in Recife, you will orchestrate the performance of our Casino, Sportsbook, and Retention verticals. This is a high-impact role requiring a candidate who can bridge the gap between complex data analysis and hands-on operational execution in a newly regulated market. Main Responsibilities Operational Orchestration: Lead and synchronize the activities of the Head of Product, Vertical Managers (Casino/Sportsbook), Retention, and Data teams to ensure a unified commercial strategy. Risk & Liability Management: Oversee Casino and Sportsbook risk controls. Monitor promotional costs (bonuses/incentives) against GGR/NGR to ensure sustainable margins and prevent bonus abuse. Data-Driven Optimization: Use advanced analytics to evaluate player behavior, CRM effectiveness, and product performance, turning raw data into actionable operational shifts. Regulatory & Compliance: Ensure all operational processes meet the strict requirements of the Brazilian Secretariat of Prizes and Bets (SPA). Reporting: Deliver rigorous weekly and monthly performance audits to the Board, focusing on efficiency, cost-of-acquisition vs. LTV, and operational ROI.   Desired Experience and Qualifications Experience: Minimum 5 years in senior operations, with at least 2 years specifically within the iGaming sector. Mathematical Proficiency: Strong grasp of Casino and Sportsbook math (RTP, margins, and bonus wagering mechanics). Analytical Rigor: Proven ability to work with BI tools and Data Analysts to build custom reporting frameworks. Risk Expertise: Practical knowledge of managing sports betting liabilities and casino fraud detection. Language: Native/Fluent Portuguese and Advanced/Fluent English (Mandatory). Leadership: Demonstrated experience managing specialized managers and fostering a high-performance culture.   Key Competencies:  Results-driven with a focus on logic and evidence-based reasoning. Ability to challenge existing ideas with rigorous data. Excellent organizational skills to manage a multi-vertical reporting structure.