iGaming

The Customer Support Representative plays a key role in ensuring a seamless and positive experience for users of the company’s sports betting and casino platform. This position requires strong communication skills, empathy, and problem-solving ability to resolve customer inquiries efficiently. Working on a 24/7 rotating roster, the role supports players in both Portuguese and English, providing professional service and contributing to the continuous improvement of the customer experience. Main Responsibilities: Respond promptly and professionally to customer inquiries via live chat. Resolve issues and complaints, offering appropriate solutions and following up to ensure customer satisfaction. Communicate fluently in both Portuguese and English to assist a diverse customer base. Maintain accurate customer records and liaise with internal teams when escalation is needed. Stay up-todate with company products, promotions, and policies to provide accurate information. Provide feedback and suggestions to improve processes and enhance customer experience. Collaborate with other operational teams to ensure customer needs are met. Work Experience and Skills: Excellent written and verbal communication skills in both Portuguese and English. Prior experience in a customer service role (online, phone-based, or face-to-face). Availability to work on a 24/7 rotating roster. Ability to remain calm and efficient in a fast-paced environment. Desirable Qualifications: Familiarity with the crypto and online betting industry. Previous experience in sports betting or online casino. Experience working with tools such as Slack and G-Suite. Personal Qualities and Behavioural Traits: Strong customer focus with a solution-oriented mindset. Ability to multitask and handle multiple inquiries simultaneously. Self-motivated and capable of working independently without close supervision. Excellent problem-solving skills and resilience under pressure. Strong initiative and proactive approach to improving customer experience. Collaborative team player, willing to share knowledge and support colleagues. The Customer Support Representative will work closely with: Team Leads and Senior Support staff. Payments providers and the internal payments coordination team. Other operational departments such as KYC, Marketing, Affiliates, Tech Support, and VIP.

Chat Host (Remote – Rotative Shifts) Night shift included Location: Remote (based in Ceuta, Spain) Industry: Online Gambling / iGaming Languages: Spanish and English (MUST)   We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.   Key Responsibilities Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere. Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies. Provide excellent customer support, answering player queries and escalating issues when necessary. Encourage participation in games, promotions, and events through positive interaction and engagement. Report player feedback, technical issues, or unusual activity to relevant teams. Adapt to rotative shifts, including evenings, weekends, and holidays.   Requirements: Based in Ceuta, Spain (remote working set-up required). Previous experience in customer service, community management, or hospitality is an advantage. Excellent communication skills, both written and spoken. Fluency in Spanish (English is a strong plus; other languages are an asset). Confident, engaging personality with the ability to build rapport quickly. Comfortable working in a regulated online gambling environment. Flexible to work on a rotating shift schedule. Chat Host (Remote – Rotative Shifts) Night shift included.  Location: Remote (based in Ceuta, Spain) Industry: Online Gambling / iGaming Languages: Spanish and English (MUST)   We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.   Key Responsibilities Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere. Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies. Provide excellent customer support, answering player queries and escalating issues when necessary. Encourage participation in games, promotions, and events through positive interaction and engagement. Report player feedback, technical issues, or unusual activity to relevant teams. Adapt to rotative shifts, including evenings, weekends, and holidays.   Requirements: Based in Ceuta, Spain (remote working set-up required). Previous experience in customer service, community management, or hospitality is an advantage. Excellent communication skills, both written and spoken. Fluency in Spanish (English is a strong plus; other languages are an asset). Confident, engaging personality with the ability to build rapport quickly. Comfortable working in a regulated online gambling environment. Flexible to work on a rotating shift schedule.

My client is a creative and innovative team that connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world’s largest online poker network. They are now seeking to hire a dynamic, innovative, and passionate team Payments Operations Manager to support the day-to-day operations of their payment service provider (PSP) ecosystem. Reporting to the Director of Operations, the Payments Operations Manager will be maintaining PSP relationships, supporting other teams and helping ensure a seamless cashier experience for our players worldwide.   Duties & Responsibilities: Manage and maintain commercial and operational PSP relationships as the primary point of contact Lead PSP onboarding, due diligence, contract negotiations, and compliance oversight ?Negotiate and manage contracts and SLAs to optimize performance and costs Monitor PSP performance (acceptance rates, fees, processing times) and drive improvements Act as liaison between PSPs and DevOps on technical/API and cashier integration issues Support Finance and Treasury with reconciliation, settlements, and cash flow management Resolve complex player payment escalations in partnership with Customer Relations Track regulatory and industry trends in iGaming payments and recommend adjustments Advise senior management with insights to optimize the payments ecosystem Requirements: 4+ years of experience in payments, operations, or financial services (iGaming, fintech, crypto, or PSP industry strongly preferred) Proven track record in managing PSP relationships and negotiating commercial contracts Strong understanding of payment ecosystems, including cashier flows, reconciliation processes, and PSP/API integrations Demonstrated ability to work cross-functionally with technical, finance, and customer-facing teams Entrepreneurial mindset: resourceful, proactive, and able to identify and implement alternative solutions Experience managing compliance requirements and adapting to evolving regulatory landscapes Excellent communication and relationship management skills, with the ability to influence both internal stakeholders and external partners Benefits: Competitive salary and annual raise based on performance Discretionary bonus (up to 50% of salary) Comprehensive and extended benefits and Health Care Spending Account Commute Perk: Parking pass or Presto Card Endless snacks, coffee, tea, and beverages