iGaming

Staff Infrastructure Engineer We are looking for a Staff Infrastructure Engineer who combines strong infrastructure expertise & software engineering mindset. This is a hands-on role for someone who is comfortable owning production infrastructure, solving complex reliability and scalability problems, and building internal tools that help engineering teams move faster. Main Responsibilities Design, maintain, and improve cloud infrastructure and production systems. Work extensively with Kubernetes and distributed systems. Improve reliability, scalability, monitoring, and developer productivity. Build and maintain internal infrastructure tooling and automation. Troubleshoot complex production issues and proactively prevent future problems. Work closely with software engineers in a highly technical, collaborative environment. Requirements +9 years of experience in Infrastructure, Platform Engineering, SRE, or Software Engineering with an infrastructure focus. Solid software engineering and programming skills. Strong hands-on experience with Kubernetes / EKS. Experience with Kafka or similar distributed messaging systems. Strong understanding of cloud infrastructure. Experience with technologies such as PostgreSQL and Redis is a plus. Comfortable working with production-critical distributed systems. Highly autonomous You will join a senior, fast-moving engineering team where people are trusted to take ownership and make decisions. The role offers lots of flexibility, but it suits someone comfortable working in an environment where production issues may require attention outside standard business hours.  

Customer Experience Manager Location: Malta Salary: €60-70k DOE   An exciting opportunity for an experienced Customer Experience professional to join a growing iGaming business and take ownership of its player support function.   This is a hands-on role with plenty of scope to shape how Customer Experience operates as the business grows. You will be responsible for building the right processes, developing a strong support team, and ensuring players receive a consistently high standard of service.   What you'll be doing Take ownership of the overall Customer Experience function and day-to-day support operation. Build and develop a high-performing team, including recruitment, onboarding, coaching, and performance management. Establish clear processes, escalation routes, quality standards, and ways of working. Oversee complaints and complex player escalations, ensuring they are handled effectively and professionally. Use customer feedback and operational data to identify recurring issues and improve the player experience. Work closely with Product, Operations, Technology, Payments, and other teams to resolve player friction and improve processes. Help shape the tools, automation, and systems used across Customer Experience. Develop a scalable support model that can grow alongside the business.   What we're looking for 5+ years' experience in Customer Support or Customer Experience, ideally within iGaming environment. Previous experience leading and developing a Customer Support or Customer Experience team. A hands-on approach with the ability to build processes and functions rather than simply manage an established operation. Strong understanding of escalations, complaints, quality management, and customer service operations. Excellent communication and stakeholder management skills. Comfortable working in a fast-moving, entrepreneurial environment with a high level of ownership. An interest, passion and hands-on experience in AI technology, automation, and finding smarter ways to improve customer journey.   Malta-based candidates preferred.

People Partner – Gibraltar | On-site   Im supporting a growing iGaming business looking for a People Partner to join their Gibraltar office and be the Point of Contact for all People related matters. This is a broad role combining hands-on HR operations with strategic business partnering, giving you the opportunity to shape the employee experience as the business scales.   Key Responsibilities Own the full employee lifecycle from onboarding to offboarding. Partner with managers and leaders on employee relations, performance, development and engagement. Provide practical advice on Gibraltar employment legislation and HR matters. Improve People processes, policies and employee initiatives. Use People data and employee feedback to identify trends and support business decisions. Champion company values and introduce AI/automation to improve People processes.   About You Experience as an HR Business Partner, Senior HR Generalist or in a broad People role. Strong employee relations and employment law knowledge. Confident coaching managers and building trusted relationships. Proactive, organised and comfortable working in a fast-paced, growing business. Commercially minded with a willingness to challenge existing ways of working. Interested in using technology and AI to improve HR practices.   What’s Offered Opportunity to help shape the People function within a growing Gibraltar office. Up to 34 days' annual leave based on tenure. Quarterly team socials. Supportive and inclusive working environment. Health insurance + an attractive salary