iGaming

Role: Payments Manager Hybrid - Full time  A leader in iGaming is on the lookout for a Payments Manager on Malta. You will take responsibility for global duties, supporting Heads of Payments based in Serbia, Cyprus, developing relationships with PSPs, negotiating, travelling and more. Reporting to the Operations Director. Responsibilities: Overseeing day-to-day payment operations, including processing player deposits and withdrawals across various methods (cards, e-wallets, crypto). Ensuring the highest possible payment success rates by monitoring reliability and fixing failure patterns. Managing multi-currency operations. Handling high-level or escalated payment disputes and complaints. PSP & Vendor Relationships: Sourcing, onboarding, and integrating new Payment Service Providers (PSPs) and alternative payment methods (APMs). Negotiating commercial terms, fees, and service agreements with payment partners. Monitoring SLA (Service Level Agreement) performance to ensure timely settlements. Fraud Prevention & Compliance: Ensuring compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations. Working with fraud teams to identify, analyse, and mitigate fraudulent transactions. Staying updated on evolving financial regulations (e.g., PSD2, GDPR) across different jurisdictions. Analysis & Reporting: Analysing payment trends, including volumes, success rates, and transaction costs. Generating reports for senior management on payment performance and KPIs. Reconciling monthly payments and managing aged receivables. Technical Integration & Optimization: Collaborating with technical teams to optimize payment routing strategies. Testing new payment integrations and troubleshooting issues in the checkout  

Market Manager - Arabic Speaking Hybrid, Malta   About the Role We are launching a new online casino and sports betting brand aimed at Arabic-speaking customers, with a primary focus on the GCC region and the potential to expand into other Arabic-speaking markets. This is a true zero-to-one opportunity. We are looking for a Market Manager to be the cornerstone of this brand - the person who takes it from an idea to a living, growing business. You will own the day-to-day development of the brand across acquisition, promotions, customer support, and site operations, working closely with our central functions (product, customer support, design, payments, and CRM) to bring everything together. This role is ideal for someone entrepreneurial who wants the autonomy of building a brand from scratch, with the backing, infrastructure, and resources of an established operator behind them.   What You'll Do Own the brand’s Arabic voice, positioning, and content Drive customer acquisition with internal teams and partners Plan and execute promotions and CRM campaigns Manage site content, localisation, and user experience Support Arabic-speaking customers in the early phase Track performance and optimise key KPIs (acquisition, retention, NGR)   Who You Are  Fluent in Arabic and English Experience in iGaming (casino, sportsbook, or both) Hands-on and entrepreneurial - comfortable building from scratch Able to balance strategy and execution Based in Malta or open to relocating   Nice To Have  Knowledge of GCC markets Experience with affiliates / partnerships Background in launching new brands or markets   If you are an Arabic speaker with experience in the iGaming industry working as a Marketing Manager and looking for a unique opportunity to build a brand from scratch then Apply Now or email me directly at: chrysavgi.patera@pentasia.com

An established iGaming business is looking to hire a Head of Fraud and Payments. The successful candidate will be responsible for a comprehensive audit of all existing fraud and payments rules, processes, and tool configurations, identify gaps and inefficiencies, and drive both the redesign and the end-to-end implementation of improvements. This means digging deep to gain misunderstanding of the domain and rolling up their sleeves alongside the team - actively verifying that rules are correctly configured in the tools, that processes are documented and followed on the floor, and that changes are implemented as intended.  Main Duties & Responsibilities:   Conduct a thorough, end-to-end audit of all existing fraud and payments rules, processes, workflows, and tool configurations Design an improvement plan that prioritizes low hanging fruits and the 20% of effort with 80% of value. Ensure every change is fully implemented and working before sign-off — not just documented Build a function that is not dependent on any one individual: clear rules, well-documented processes, and a team that is developed to operate with increasing autonomy Personally validate rules and process changes directly within fraud and payments tools, checking that configurations are correct, that logic fires as expected, and that the team’s day-to-day operational experience reflects the intended design Work hands-on alongside the Fraud and Payments teams on a day-to-day basis — close enough to understand what is happening operationally, not just what is being reported Manage and develop the Managers and Team Leads: set clear expectations, give regular direct feedback, and build their capability to make sound decisions independently Conduct fraud risk assessments on existing and future business streams, taking personal ownership of the quality and depth of findings rather than delegating conclusions and actions Manage operational resourcing of current and future Fraud and Payments teams, ensuring capacity and capability are matched to business needs  Work closely with AML, CS, Compliance and other departments — contribute actively to resolving shared challenges or opportunities, not just act as a point of escalation Skills & Qualifications:   Pragmatic and resourceful — focused on what works, not on what looks good on paper Able to simplify complex processes and produce clear, structured guidance the team can follow Willing to do the work personally, not just direct others to do it Excellent communication skills both verbally and written Comfortable making trade-off decisions and taking calculated risks Detail-oriented and thorough — not satisfied with surface-level explanations or assumptions that have not been tested Direct, hands-on experience with fraud and risk tools: has personally configured rules, tested logic, and reviewed queues — not only managed people who do Organisational skills and ability to work on own initiative. Committed to developing their team: builds capability and frameworks over time so that people become more independent, not more reliant on the manager Strong analytical capabilities Combines structured thinking with a practical eye: able to design a process correctly and verify that it works as intended in practice Knowledge & Experience:   5+ years of experience in a risk management, fraud investigation, fraud operations, risk operations or similar role Previous manager-level experience in a Fraud/Risk/AML role from within gaming, with a demonstrable track record of staying hands-on with tools and processes rather than managing purely at a distance Experience writing effective manuals and guidance Proficiency in using Microsoft Office Suite Benefits: Private Health Insurance Monthly Fitness Subsidy