Customer Service Representative.

Company Description:
Our client is a leading company in the iGaming entertainment industry, dedicated to providing our customers with the most engaging and trustworthy experiences possible while also reinventing the gambling industry.  We are committed to long-term growth and sustainability, striving to revolutionize our industry for the benefit of our players, ourselves, and the entertainment sector as a whole.

What's in it for YOU?

• Excellent work environment.
• Attractive salary package.
• Monetary vouchers for birthdays and other special occasions.
• Exciting company activities, including monthly lunches, corporate gatherings, competitions, snacks, and more.
• Casual dress code.
• Opportunities for professional advancement within one of the world's largest iGaming organizations.

What We Are Looking For:

• Fluency in English, with Portuguese as a native language; any additional language skills are an advantage.
• Proven customer service experience is welcome but not mandatory, as comprehensive in-house training is provided.
• Strong communication and active listening skills are essential.
• Customer-oriented with the ability to adapt and respond to a variety of characters.
• Proficiency in using computers and touch typing.
• Ability to perform under pressure.
• Accountability and conscientiousness.
• Willingness to work in shifts if necessary.

Job Description:
As a Customer Support Representative, you will interact with customers and assist them with their inquiries. Representing the company requires a vibrant and responsible character, along with the ability to work in shifts.

 

Your Responsibilities:

• Effectively communicating with customers in their designated language.
• Maintaining a high emphasis on quality, with particular attention to detail and accuracy.
• Providing an outstanding client experience and resolving issues on first contact.
• Resolving product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to ensure resolution.
• Responding to client inquiries via Webchat, Email, and Phone in a timely and professional manner.
• Escalating requests when necessary.
• Thoroughly investigating player concerns.
• Promoting a “Safer Gaming” philosophy.
• Staying updated on rules, processes, and licensing requirements.
• Contributing to collective efforts by achieving necessary results.
• Going above and beyond when engaging with customers.
• Participating in Onboarding Programs.

What it's like to work here!
We believe that people come first, and our "family-oriented" global culture drives us. We care about our employees and ensure they have access to the most relevant and helpful tools and benefits.