Customer Service Representative - English speaking.

Job Title: Customer Service Representative - English speaking

Location: Malta

Job Type: Full-time and On-site

 

We are seeking a passionate and dedicated Customer Service Representative - English speaking  to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our English-speaking clientele, ensuring a seamless and enjoyable experience for all users.

 

Key Responsibilities

• Assisting both internal and external customers
• Collaborating with other departments to resolve issues
• Maintaining minimal customer request queues
• Conducting customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations)
• Managing customer request queues based on workload
• Possessing extensive knowledge of company products
• Participating in team meetings and activities
• Taking charge in the absence of the Line Manager
• Escalating technical issues
• Overseeing the Emergency Procedure
• Ensuring chat and email quality assurance
• Analyzing promotions before launch
• Managing the Banned procedure

 

Requirements

• High school or post-secondary education
• Preferably at least one year of work experience
• Strong communication skills and knowledge of internet-related software
• Fluency in both written and spoken English

 

Benefits

• Salary €26k Gross
• Relocation assistance
• Fitness allowance
• Private health Insurance
• Professional Development allowance
• Team building events and outings