IT Help Desk Engineer.

About the Role
Our client, a prominent iGaming content provider with a specialization in online slots and live casino games, is on the lookout for an IT Help Desk Engineer for the LatAm region. In this position you will be the single point of contact for phone calls and emails from employees within LATAM regarding IT issues and queries. Your day-to-day will involve 1st and 2nd line customer support including troubleshooting of IT-related problems from in-house software to hardware, such as mobile phones, Laptops, PCs, and Printers.

Essential Job Functions / Main Duties & Responsibilities:

• Infrastructure support and maintenance — Active Directory, Office 365, Exchange Online, SharePoint Online, Intune, local area network
• Support of IT purchases and maintain an inventory of IT assets and equipment
• Log all requests in Jira
• Push all troubleshooters available towards solving successfully and in an ASAP manner all reported issues coming from customers
• Maintain a high degree of customer service for all support queries and adhere to all service management principle
• Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint
• Publishing support documentation to assist staff with requests for information & provide staff training if required
• Arrange for external technical support where problems cannot be resolved in house

Skills & Qualifications:

• Experience as a Help Desk Engineer, System Administrator or similar role
• Strong skills with Office 365, AD Users and Computers are mandatory, PowerShell is a plus
• Windows, MacOS, iOS experience
• Experience with networks (LAN, WAN), routers & switches
• Familiarity with various operating systems and platforms
• Must be located in Colombia
• Fluent in Spanish and English
• Excellent communication and collaboration skills
• Well-organized and problem-solving ability
• Proactivity and ability to work in a fully remote environment
• Adaptability and flexibility