IT System Analyst.

The Technical Support Specialist role is aimed at someone with strong attention to detail, technical curiosity, and a willingness to learn, to provide technical support in the specialized iGaming sector. The role involves handling technical tickets, working with and analyzing data, and solving issues through an investigative approach, directly supporting customer operations teams. The company offers hands-on training, making it a great opportunity to develop technical skills in a dynamic environment.

Main responsibilities include:

• Receive training and demonstrate a commitment to continuous learning.

• Investigate player and system-related technical issues.

• Manipulate data and perform analysis to resolve technical problems.

• Provide proactive technical support to customer service agents.

• Clearly communicate technical concepts to non-technical audiences.

• Engage with suppliers and gaming providers to address issues and follow up on system improvements.

• Quickly adapt to new tools and technologies.

• Document all steps and decisions made during problem-solving.

• Suggest improvements and contribute innovative ideas to enhance team processes.

Essential:

• Strong analytical thinking and attention to detail.

• Natural aptitude and interest in IT and technology.

• Good communication skills, especially for explaining technical topics to non-technical people.

• Proactive, able to work independently in a fast-paced environment.

• Strong team player with a focus on continuous improvement.

Desirable:

• Experience in the iGaming industry is a plus.

• Knowledge of databases, spreadsheets, and handling large datasets or data queries.

Education & Experience:

• A degree in IT, Computer Science, or a related field is preferred.

• Previous experience in technical support or data analysis is beneficial.

• Familiarity with online casino software is a plus.

Personal Qualities and Behavioural Traits

• Curiosity and passion for technology: a drive to learn and understand how things work.

• Analytical mindset: ability to solve complex problems logically.

• Quick learner: can easily adapt to new technologies.

• Proactive approach: anticipates and addresses issues before they arise.

• Team player: works well with colleagues and across departments.

• Good communicator: able to clearly explain technical ideas to diverse audiences.

• Resilient: stays calm under pressure and recovers quickly from challenges.

• Detail-oriented: crucial for working with intricate datasets and resolving issues accurately.

Relationships

The specialist will have direct contact with:

• Their manager and team members.

• Customer service teams internationally.

• Other internal departments, such as Casino Operations and the Data/BI team.

• External stakeholders like game providers and aggregators.