Korean Speaking - Customer Service.

Korean-speaking Customer Support Representative

Location: Onsite in Nicosia, Cyprus
Relocation: VISA sponsorship and relocation package provided

A well-established and respected iGaming company is seeking a Korean-speaking Customer Support Representative to join their team in Nicosia, Cyprus. This is a fantastic opportunity for someone passionate about customer care and eager to be part of a dynamic, multicultural environment.

Responsibilities:

• Deliver outstanding customer support to Korean-speaking users via live chat and email.
• Troubleshoot user issues efficiently, providing timely and accurate solutions.
• Guide customers through website navigation, account setup, and account management.
• Work closely with internal teams such as Payments and Fraud to ensure a safe gaming environment.
• Collect and report customer feedback to help improve products and services.

Requirements:

• Native or fluent Korean language skills (additional languages are a plus).
• Previous experience in customer service, ideally within the iGaming or online services sector.
• Strong communication and interpersonal skills to support a diverse customer base.
• Ability to work independently and collaboratively, with a willingness to relocate to Cyprus.
• Flexible to work various shifts, including evenings and weekends.

Desirable Qualities:

• A proactive, problem-solving mindset focused on customer satisfaction.
• Patience, empathy, and professionalism in all customer interactions.
• Excellent multitasking and organizational abilities in a fast-paced setting.
• Technically savvy with an understanding of online gaming platforms.

What They Offer:

• €2,500 net monthly salary
• Comprehensive relocation package to Cyprus
• VISA and work permit support
• Paid training
• Professional development allowance
• Fitness allowance
• Company-sponsored events
• A collaborative and supportive work culture focused on personal and professional growth