Payment specialist .

I am seeking a detail-oriented and proactive Payment Specialist to join an international iGaming brand.
The ideal candidate will play a key role in ensuring seamless payment processes, managing transactions, and delivering a top-tier customer experience. You will work closely with internal teams, payment providers, and stakeholders to optimize payment operations and support the company's financial processes. 

Key Responsibilities 

• Payment Processing: Handle and monitor daily payment operations, including deposits, withdrawals, refunds, and chargebacks. 

• Ensure all transactions are processed accurately, securely, and in compliance with internal policies and external regulations. 

• Investigate and resolve payment-related discrepancies in a timely manner. 

• Customer Support: Assist customer service teams in resolving payment queries and complaints. 

• Ensure a positive player experience by providing timely updates and solutions for payment-related issues. 

• Provider Management: Collaborate with payment service providers (PSPs) to resolve technical or operational issues. 

• Evaluate and onboard new payment methods to meet player preferences and regional requirements. 

• Monitor PSP performance and ensure adherence to service-level agreements (SLAs). 

• Compliance and Security: Ensure payment processes comply with anti-money laundering (AML) regulations, GDPR, and other relevant standards. 

• Support Know Your Customer (KYC) procedures to prevent fraudulent activities. 

• Maintain high standards of payment security, identifying and mitigating potential risks. 

• Reporting and Optimization: Prepare and analyze payment performance reports, identifying trends and areas for improvement. 

• Optimize payment workflows to enhance efficiency and reduce transaction costs. 

• Work with technical teams to implement automated solutions for payment reconciliation and fraud prevention. 

• Market Adaptation: Keep up to date with trends in the iGaming industry, payment technologies, and regional regulations. 

• Ensure payment solutions are tailored to meet the needs of players in different jurisdictions. 

Requirements 

• Proven experience in a payments or finance role, preferably within the iGaming industry. 

• Familiarity with online payment systems, gateways, and global payment methods. 

• Strong analytical skills and attention to detail for identifying payment trends and anomalies. 

• Excellent communication skills for liaising with internal teams, payment providers, and customers. 

• Proficiency in payment-related software and tools; experience with fraud prevention tools is a plus. 

• Understanding of iGaming operations, including deposits, withdrawals, bonuses, and KYC/AML requirements. 

• Awareness of regional payment regulations and compliance standards. 

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously. 

• Problem-solving mindset with a focus on delivering a seamless customer experience. 

• Flexibility to adapt to changes in the industry and regulatory environment. 

Why work with us?

• Competitive salary and performance-based bonuses. 

• Opportunity to work in a cutting-edge, fast-paced industry with global exposure. 

• Collaborative and dynamic work environment with a forward-thinking leadership team. 

• Ongoing opportunities for professional growth and career advancement.