Responsible Gaming Analyst.

Job Title: Responsible Gaming Analyst - iGaming & Betting Industry
Location: São Paulo, Brazil
Salary: 8,500 BRL per month
Language Requirement: Portuguese & English
Reports to: Head of Responsible Gaming

About the Role:

This position plays a crucial role in ensuring responsible gambling practices, helping to mitigate gambling-related harms while ensuring compliance with regulatory requirements. The analyst will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards.

Key Responsibilities:

• Perform in-depth behavioral analysis to identify signs of gambling-related harm.
• Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support.
• Manage and escalate responsible gaming concerns from internal teams.
• Work closely with AML and Account Management teams to ensure proper customer due diligence.
• Operate within a shift-based schedule to provide 24/7 coverage.
• Assist with responsible gambling-related translations when required.

Requirements:

• A minimum of 6 months in a compliance, risk analysis, or responsible gaming role.
• Prior experience in the iGaming sector, particularly in LATAM markets (Brazil, Colombia, Peru, etc.), is an advantage.
• Previous experience handling sensitive customer interactions via phone, email, and chat.
• Familiarity with working in a high-paced environment with confidential data.
• Strong analytical and pattern-recognition skills for identifying problematic behaviors.

This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.