Sr. VIP Account Manager
Posted 3 days agoMexicoCompetitiveJob Reference: 36740
Our client, a leading iGaming software and platform provider with a portfolio of various well-known B2C brands, is on the lookout for a Sr. VIP Account Manager. In this position, you will oversee a portfolio of assigned customers in Mexico, and actively seek solutions to potential problems as well as engaging customers’ attention and loyalty.
Essential Job Functions / Main Duties & Responsibilities:
Skills & Qualifications:
Essential Job Functions / Main Duties & Responsibilities:
- Identify and assess customers’ needs to achieve satisfaction above normal standards.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Take the extra mile to engage customers through various platforms.
- Arrange activities tailored to customers’ preferences in the designated market, e.g. sport events.
- Go above and beyond when engaging with customers.
Skills & Qualifications:
- Self-motivated and ambitious individual who wants to excel in interpersonal relationships.
- Get-things-done mentality from taking initiative to execution.
- Excellent networking skills and inside information on market’s ongoing events.
- Previous experience handling VIP customer in the iGaming industry.
- Familiarity with CRM systems and practices will be considered as an advantage.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong communication/public relations along with active listening skills required.
- Accountability and conscientiousness.
Consultant
