Systems Engineer
Posted 88 days agoPhilippinesAttractiveJob Reference: 36463
I am looking for a Systems engineer to work remotely from the Philippines. The role is permanent and you will enjoy the employee benefits: 13 months salary, private insurance, holiday and bank holiday and equipment provided.
Responsibilities:
Be the 1st line of Tech support for production incidents
(M) - mandatory skill (O) - optional skill
Responsibilities:
Be the 1st line of Tech support for production incidents
- Initial root cause analysis (based on previously created playbooks).
- Escalation when required. Dev ticket creation when required.
- Communication of updates on incidents to stakeholders. Incidents ticket management.
- Track and follow up on solution delivery for each incident.
- Processing a stream of access requests to various systems under Tech team responsibility. Following instructions on providing access, ensuring approval for certain accesses, managing IT request tickets.
- Perform certain tasks within new environments’ setup (in most cases related to creating new users etc).
- Perform initial analysis in case of issues with employees’ work laptops (Mac and Windows).
- Perform onboarding for new joiners (ensure needed software is installed, needed access for the role is granted).
(M) - mandatory skill (O) - optional skill
- Work experience with windows / mac os administration (M).
- Work experience in an IT organisation in a similar (app support / systems engineering) role (O).
- Experience working with atlassian software suite (jira / confluence / bitbucket) (M)
- Excellent understanding of IT support processes (M).
- Knowledge and experience of working with at least 1 tool for queried log analysis: New relic / Datadog / Splunk / Sumo Logic (M)
- Knowledge and experience of working with systems in a cloud provider (GCP is a preference) (knowledge of connecting to resources / understanding permissions) (M)
- Good knowledge of Python and at least 1 more scripting language (bash / php / c shell / ruby etc). (M)
- Excellent knowledge of databases and SQL (creating and optimising SQL queries - reading execution plan, understanding indexes etc). (M)
- Problem-solving attitude, sharp mind. (M)
- Team spirit, active sharing of knowledge with peers. (M)
- Ability to work in fast-paced environments, change contexts fast, flexibility. (M)
Consultant
