I am Originally from Curaçao - a multicultural island in the Caribbean – and quite well-known for those within the iGaming industry.
Coming from such a tiny pearl in the Caribbean, I’ve always enjoyed getting to know new cultures by travelling and connecting with others. With a background in hospitality as a tour guide and then in the iGaming industry as an HR professional with a specialization in talent acquisition, it was natural to dive deeper into recruitment.
I am looking forward to continuing this journey as it’s always rewarding contributing to one’s professional career.
The Company: This B2B provider specializes in developing cutting-edge virtual sports and number games for the global online and land-based gambling industry. The company has over 2 decades of industry experience with presence in over 60 countries and delivers to a client base of over 150 licensed operators. Its award-winning solutions are recognized for innovation and excellence. The Role: The company is seeking a Customer Success Manager to ensure client satisfaction and successful implementation of its virtual sports and number game solutions across LatAm. In this role, you will manage client relationships, oversee integrations, and identify upselling opportunities while coordinating with Sales, Marketing, and Technical teams. Your role will involve account management, providing ongoing support, and performing revenue and compliance reviews, while using CRM tools to ensure process compliance and improve service delivery. About You: You have 3-5 years of experience in the gambling industry, you specialize in customer success, account management, and driving client growth. You excel at understanding customer needs, enhancing onboarding processes, and creating personalized, player-centered experiences. Your strong communication skills in both English and Spanish allow you to build solid relationships and effectively influence key stakeholders. You're passionate about games, UX, and psychology, and have a deep understanding of how to translate product value to customers. Does this sound like you or someone you know? If so, please contact Alexandra Bomberg at Pentasia for a confidential discussion.
The Company: This B2B provider specializes in delivering innovative casino solutions for the online gambling industry. With a focus on seamless integration and player engagement, it offers lightweight, mobile-friendly content designed to enhance cross-sell opportunities. The company’s solutions are trusted by tier-one operators and are actively expanding into new markets, including LatAm, with a strong focus on Brazil. The Role: The company is seeking a Sales Manager to drive growth and expand its presence in Brazil. You will identify and pursue new business opportunities, manage the entire sales cycle, from lead qualification and negotiation to contract management and onboarding, while also strengthening existing client relationships. Acting as the main point of contact for Brazilian clients, you will identify upselling and cross-selling opportunities while providing market insights to support strategic expansion. You will also be representing the company at regional events, you will help build industry connections and drive revenue growth, all while meeting and exceeding sales targets. About You: You have 2+ years of experience in the B2B iGaming industry and a strong background in sales, account management, and revenue generation. You excel at negotiation, upselling, and identifying new sales opportunities to drive business growth. A solid understanding of legal requirements in the gaming sector and the ability to think strategically and innovatively to improve team and business performance are essential. Fluency in English and Brazilian Portuguese is required. Does this sound like you or someone you know? If so, please contact Alexandra Bomberg at Pentasia for a confidential discussion.
The Company: This B2B provider empowers businesses across industries such as the online gambling, to create personalized and meaningful experiences for their audiences. With a focus on building and retaining strong customer relationships, the company offers a versatile platform that drives engagement, conversion, and revenue across multiple channels. The Role: The company is seeking an Account Manager to build strong client relationships, drive revenue retention, and identify growth opportunities through cross-selling and upselling. You will ensure clients achieve value from the platform, foster product adoption, and act as a trusted advisor. Collaborating with internal teams, you’ll support client needs and contribute to long-term success. About You: You have 2+ years of experience in a tech/SaaS company and a background in account management, customer success, or a related role. Experience in the sports, betting, or gaming industry is essential, along with a proven ability to build and maintain strong client relationships at all levels, including executive and C-suite stakeholders. You excel at delivering client-focused solutions, managing multiple accounts with attention to detail, and driving customer satisfaction and growth. Strong communication, negotiation, and presentation skills are a must. Familiarity with SaaS tools like HubSpot and data-driven customer management is highly desirable. Fluency in additional languages is a plus. Benefits: Health insurance 401(K) plan Ancillary Benefits (vision, dental, life) Home office set-up allowance Does this sound like you or someone you know? If so, please contact Alexandra Bomberg at Pentasia for a confidential discussion.
Our client is a fast-growing payment processing start-up with a primary focus on the online gambling industry. As part of their global expansion, they are seeking a Sales Manager to lead efforts across the EMEA and APAC regions. In this role, you will act as the company's sales expert for these regions, working hands-on to support sales growth. Our client is looking for a hunter-style sales professional with a strong network across EMEA and APAC, experience with high risk merchants, and professional who is capable of transforming connections into new business opportunities. This position is heavily focused on new client acquisition (80% sales), with some responsibilities in account management (20%). There is also significant growth potential. Essential Job Functions / Main Duties & Responsibilities: Develop a plan and strategy to increase our share in EMEA / APAC Build processes to increase the efficiency on onboarding, activation, and expansion of new and existing client Benchmark competitor solutions and propose new features to increase our adoption Work collaboratively across teams - Compliance, Product, Marketing, Finance, Legal Establish the inbound lead requirements needed to meet our sales objectives Own the sales pipeline at every stage of development and monitor targets Establish and foster partnerships and relationships with key customers and industry leaders Create a framework to measure and report KPIs and adjust approach based on development and data Be willing to travel frequently to meet clients and colleagues as well as attending industry events Skills & Qualifications: Experience developing sales strategies for the EMEA and APAC region 3 – 4 years experience in a similar role within FinTech, online gambling, Crypto, or Forex sector Language proficiency in English. Additional languages such as Hindi, Japanese, and Chinese are a plus. Critical thinking an analytical skills Excellent communication, negotiation, and presentation skills CRM management experience (HubSpot preferred) Available to travel to conferences, industry/team events and to visit providers Important: Preferred location is the Philippines, but our client is also willing to consider candidates from Malta or Cyprus.
Our client is a fast-growing payment processing start-up with a primary focus on the online gambling industry. As part of their global expansion, they are seeking a Partnership to lead efforts across the EMEA and APAC regions. This role involves managing an existing portfolio of providers in the local markets and will pro-actively onboarding new providers to maintain a healthy and profitable pipeline. Therefore, strong network with payment providers is essential for this role, specifically in markets such as Africa, India, China, and Japan. Essential Job Functions / Main Duties & Responsibilities: Maintain relationships with our existing providers, reviewing and negotiating their agreements. You will be the first point of contact for the Provider Ensure that the Providers have the best and most recent integration and solutions offered by our client. Build a sales pipeline for our client’s payment solutions and proactively onboard new providers in the iGaming, Forex and Crypto verticals Create and periodically review your yearly portfolio expansion strategy, outlining the goals, plans and timelines for each provider. Plan and lead Quarterly Business Reviews (QBRs) with your prof and internal stakeholders, consistently monitoring the goals set Managing and coordinating efficient onboarding processes with the Sales & Account Management, owning the entire lifecycle Create a strategy with the VPs of Sales & Account Management, outlining the goals for this business unit and how it can successfully contribute and compliment the commercial team Ensure that Partners receive their monthly commission together with any reconciliation reports that need to be sent each month. Active monitoring of the cost efficiency and overall performance of the Providers Skills & Qualifications: 3+ years of Sales/Business Development experience, preferably within the Fintech, iGaming / Forex / Crypto secto Previous experience in EMEA and APAC markets Highly customer-focused, experienced in managing strategic accounts and growing an existing business portfolio Language proficiency in English. Additional languages such as Hindi, Japanese, and Chinese are a plus. Critical thinking an analytical skills Excellent communication, negotiation, and presentation skill Leadership experience CRM management experience (HubSpot preferred) Available to travel to conferences, industry/team events and to visit providers Important: Our client is also open to consider candidates based in Malta, Cyprus, or Dubai
Our client is a leading supplier of unique and innovative iGaming content with 1300+ exclusive games and titles from over 50 studio partners; focusing on delivering top-tier gaming experiences. In the position of Sales Manager, you will be responsible for driving the expansion of business opportunities across LatAm and all products offered by our client. Essential Job Functions / Main Duties & Responsibilities: Find and pursue new business through existing industry contacts, market research, and engagement with gaming stakeholders across different jurisdictions, including network events and collaborations with other software providers Qualify leads based upon experience and for start-up businesses, review funding, USP and approach to marketing Prioritize and engage prospects at an exec level, taking ownership of sometimes complex negotiations and the ability to execute them without support Negotiate and close deals Own the entire sales cycle and onboarding process including contracts, integration and probity, and ensuring an effective handover of the client to our internal stakeholders Organize and drive internal stakeholders to delivery. Identify the problem, scope the delivery plan, influence internal stakeholders, manage the delivery, report on progress Setting, delivering and exceeding on targets. Support others with target delivery, and share knowledge and success Monitor target progress, evaluate gaps, put strategies in place to ensure deadlines and forecasted revenue are met, and keep internal stakeholders updated Promote and champion the brand and company values at external industry events and all departments that the role interacts with Analyze market intelligence and support market strategy development with internal stakeholders Ensure equilibrium between internal resource allocation and potential revenue generation Provide support to the Head of New Business through management of assigned projects, team training, and ensuring team targets align with strategic direction Educate internal stakeholders on product development direction Strengthen existing relationships Experience & Qualifications: Experience within the iGaming industry for B2B product Upselling and Revenue generation Strong negotiation skills Ability to identify and exploit new sales potential Technical awareness of legal requirements Seek innovative ways to improve the team and the performance of the business unit Fluent in English, Portuguese, and Spanish
Our client, a leading iGaming software and platform provider with a portfolio of various well-known B2C brands, is on the lookout for a Sr. VIP Account Manager. In this position, you will oversee a portfolio of assigned customers in Mexico, and actively seek solutions to potential problems as well as engaging customers’ attention and loyalty. Essential Job Functions / Main Duties & Responsibilities: Identify and assess customers’ needs to achieve satisfaction above normal standards. Build sustainable relationships and trust with customer accounts through open and interactive communication. Take the extra mile to engage customers through various platforms. Arrange activities tailored to customers’ preferences in the designated market, e.g. sport events. Go above and beyond when engaging with customers. Skills & Qualifications: Self-motivated and ambitious individual who wants to excel in interpersonal relationships. Get-things-done mentality from taking initiative to execution. Excellent networking skills and inside information on market’s ongoing events. Previous experience handling VIP customer in the iGaming industry. Familiarity with CRM systems and practices will be considered as an advantage. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Strong communication/public relations along with active listening skills required. Accountability and conscientiousness.
Our client, a well-established European betting solution provider experiencing significant growth, is seeking a Business Development Manager for the Latam market. The ideal candidate is a proactive hunter with strong B2B sales experience in the iGaming industry across Latam. Responsibilities: Onboarding new clients. Drive revenue by meeting revenue targets. Work with various partners within the betting industry to build the company’s position. Manage contract negotiations. Develop long-term strategic relationships with key accounts. Discuss improvements of existing offerings and solutions to meet existing and future client’s demands. Understand the position and role within the ecosystem to look for synergies beyond pure business. Submit regular reports on business developments and market trends, offering insightful recommendations for decision-making. Experience & Qualifications: At least 3 years of experience within the iGaming industry in a similar role. Proficiency in English and Spanish. Availability to attend conferences and business trips to cultivate client connections. Based in Latam, Central America or Florida to travel easily