I am Originally from Curaçao - a multicultural island in the Caribbean – and quite well-known for those within the iGaming industry.
Coming from such a tiny pearl in the Caribbean, I’ve always enjoyed getting to know new cultures by travelling and connecting with others. With a background in hospitality as a tour guide and then in the iGaming industry as an HR professional with a specialization in talent acquisition, it was natural to dive deeper into recruitment.
I am looking forward to continuing this journey as it’s always rewarding contributing to one’s professional career.
About the Role Our client, a prominent iGaming content provider with a specialization in online slots and live casino games, is on the lookout for an IT Help Desk Engineer for the LatAm region. In this position you will be the single point of contact for phone calls and emails from employees within LATAM regarding IT issues and queries. Your day-to-day will involve 1st and 2nd line customer support including troubleshooting of IT-related problems from in-house software to hardware, such as mobile phones, Laptops, PCs, and Printers. Essential Job Functions / Main Duties & Responsibilities: Infrastructure support and maintenance — Active Directory, Office 365, Exchange Online, SharePoint Online, Intune, local area network Support of IT purchases and maintain an inventory of IT assets and equipment Log all requests in Jira Push all troubleshooters available towards solving successfully and in an ASAP manner all reported issues coming from customers Maintain a high degree of customer service for all support queries and adhere to all service management principle Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint Publishing support documentation to assist staff with requests for information & provide staff training if required Arrange for external technical support where problems cannot be resolved in house Skills & Qualifications: Experience as a Help Desk Engineer, System Administrator or similar role Strong skills with Office 365, AD Users and Computers are mandatory, PowerShell is a plus Windows, MacOS, iOS experience Experience with networks (LAN, WAN), routers & switches Familiarity with various operating systems and platforms Must be located in Colombia Fluent in Spanish and English Excellent communication and collaboration skills Well-organized and problem-solving ability Proactivity and ability to work in a fully remote environment Adaptability and flexibility
Our client organizes major iGaming events globally, including in Brazil, and is seeking a Sales Manager with a hunter mindset to drive revenue growth across their event portfolio. In this role, you will primarily focus on the Brazilian event, selling sponsorships and exhibition space, while also managing accounts across Latin America and selling throughout the global portfolio. Essential Job Functions / Main Duties & Responsibilities: Sell event sponsorship and exhibition space across the company’s growing event portfolio that includes conferences, trade shows, awards and other events spanning multiple continents Build and maintain strong relationships with existing clients as well as new customers, by listening to them, understanding their needs and selling the company’s events to meet those needs Represent the company in Brazil and Latin America by building strong relationships across suppliers, operators, affiliates, associations, other associated businesses and industry stakeholders Contribute to the company’s growth strategy across Brazil and Latin America by providing market intelligence and new ideas to meet the needs of our clients and partners, as well as potential business opportunities for the company Work with Chief Growth Officer to establish revenue targets across the region and translate these into actionable sales strategies Work closely with colleagues on the events, conference production, media, relationship and marketing teams to ensure the company delivers the promised services to the clients’ expectations, and preferably above expectations Make key contributions to ensuring potential is realized for flagship event(s); ability to join the dots across strategy, speakers, relationships and marketing Contribute to the sales team growth and effort by achieving consistent and growing sales results, and by providing feedback and input to improve our events and services to better meet customer needs Manage the sales cycle; including sales planning, lead generation, relationship building and management, as well as sales reporting Provide feedback on sales packages, sales materials and sales presentations to help the team ensure that they are continually improved and always up to date Profile both new and existing customers by consistently using the CRM system, collecting and updating contact information and logging all activity, to keep it up to date and complete In time, as justified by the growing client portfolio, hire and develop a sales team to further exploit the commercial opportunity in the region Attend and represent the company at events and exhibitions across Latin America, North America and Europe Skills & Qualifications: A strong, demonstrable background of B2B sales and/or account management and relationship building Experience with sales planning / account management, client outreach and reporting Excellent interpersonal skills, able to open doors and build rapport and deep relationships with industry executives across levels Fluent in Portuguese Strong communication skills in English, both written and spoken Able to deal with rapidly changing priorities and business circumstances Strongly results-driven
Our client is a global online betting operator that offers sports betting, casino games, and esports wagering. They operate in multiple countries, including Mexico and therefore are on the lookout for a hands-on and strategic Marketing Manager in Mexico. In this position, you will develop and execute marketing strategies that drive user acquisition, engagement, and retention. You will also be managing marketing budgets, forecasting, and performance, while also overseeing and coaching a team. Essential Job Functions / Main Duties & Responsibilities: Annual budget and forecast review. Develop and manage comprehensive marketing strategies to drive customer acquisition and retention. Oversee allocation and managing of annual and monthly budgets. • Lead and mentor local and global marketing and acquisition team with a high performance environment. Track and analyze the performance of marketing campaigns providing insights and recommendations in optimizations. Prepare detailed reports for key stakeholders, presenting data-driven insights to inform strategic decision-making. Creating and nurturing key relationships both with existing and new partners to generate growth alongside a centralized acquisition channel. Approving commercial negotiation and onboarding new marketing deals. Working operationally in all marketing channels within the business to optimize the ROI for the market and ensure best practice. Working across departments to align country strategy and meet business objectives. Supporting Head of Country/Central acquisition teams’ budget and operational cost control to achieve ROI requirements for the business. Driving key processes such as conversion, product enhancement and marketing offers forward, as well as working closely with the wider team. Skills & Qualifications: 5 years of B2C marketing experience within the iGaming industry, including creating strategies, campaigns, and managing a marketing budget. Experience managing and coaching a marketing team • Excellent communication and collaboration skills Fluency in English and Spanish Performance driven with a strategic mindset
Our client, a prominent iGaming content provider with a specialization in online slots and live casino games, is on the lookout for an experienced Business Development Manager for the Latam region. In this position, you will be responsible for expanding market presence across Latam while serving as the primary point of contact for clients within the iGaming space. This is a hands-on sales/business development role as our client is aggressively growing in Latam. Essential Job Functions / Main Duties & Responsibilities: Client Management: Serve as the primary point of contact for clients within the iGaming space, fostering strong relationships with senior management and aligning with their business strategies to support and monetize effectively. Consultative Selling: Understand and define customer requirements to sell new products in a consultative manner, providing tailored solutions that meet their needs. Product Expertise: Act as a Product Expert for current and future offerings, confidently discussing and demonstrating our solutions to clients. Business Development: Identify and target new business opportunities through research, networking, and formal introductions. Guide customers through the sales cycle to conversion. Sales Pipeline Management: Create and manage a robust sales pipeline in collaboration with the Head of Business Development, coordinating with internal teams to convert leads into customers. Commercial Strategy: Develop and propose profitable commercial arrangements based on business needs and customer requirements. Reporting: Provide regular updates to the business on customer progress throughout the sales cycle. Industry Engagement: Represent the company at trade shows, events, and conferences, conducting product demonstrations and developing strategies to secure new business. Market Growth: Expand market presence in various jurisdictions, advising on products, marketing strategies, and regulatory changes. Skills & Qualifications: 3-5 years of experience in iGaming and sales, with a background in online B2B sales, account management, or commercial B2C roles. Excellent written and verbal communication skills in English. Numbers-driven with a strong emphasis on financial performance. Ability to negotiate effectively to benefit the business. Extensive network of C-level contacts in the gambling sector. In-depth knowledge of casino/slots and live casino products, as well as relevant legislation. Experience in creating and implementing regional or global sales strategies.
Our client, a leading iGaming software and platform provider with a portfolio of various well-known B2C brands, is on the lookout for a Sr. VIP Account Manager. In this position, you will oversee a portfolio of assigned customers in Mexico, and actively seek solutions to potential problems as well as engaging customers’ attention and loyalty. Essential Job Functions / Main Duties & Responsibilities: Identify and assess customers’ needs to achieve satisfaction above normal standards. Build sustainable relationships and trust with customer accounts through open and interactive communication. Take the extra mile to engage customers through various platforms. Arrange activities tailored to customers’ preferences in the designated market, e.g. sport events. Go above and beyond when engaging with customers. Skills & Qualifications: Self-motivated and ambitious individual who wants to excel in interpersonal relationships. Get-things-done mentality from taking initiative to execution. Excellent networking skills and inside information on market’s ongoing events. Previous experience handling VIP customer in the iGaming industry. Familiarity with CRM systems and practices will be considered as an advantage. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Strong communication/public relations along with active listening skills required. Accountability and conscientiousness.
Our client, a well-established European betting solution provider experiencing significant growth, is seeking a Business Development Manager for the Latam market. The ideal candidate is a proactive hunter with strong B2B sales experience in the iGaming industry across Latam. Responsibilities: Onboarding new clients. Drive revenue by meeting revenue targets. Work with various partners within the betting industry to build the company’s position. Manage contract negotiations. Develop long-term strategic relationships with key accounts. Discuss improvements of existing offerings and solutions to meet existing and future client’s demands. Understand the position and role within the ecosystem to look for synergies beyond pure business. Submit regular reports on business developments and market trends, offering insightful recommendations for decision-making. Experience & Qualifications: At least 3 years of experience within the iGaming industry in a similar role. Proficiency in English and Spanish. Availability to attend conferences and business trips to cultivate client connections. Based in Latam, Central America or Florida to travel easily