Anissa Farih.
IT Recruitment Consultant
I have 3 years experience in IT recruitment and business development.
Having lived in France and Greece, I now call Barcelona home. I am focused on connecting IT professionals with DevOps Engineer roles worldwide.
Latest Anissa Farih Jobs.
Quality Assurance - Indian Operations
Posted 2 days ago- Up to USD 1,200 gross per month
Quality Assurance (QA) Team - Indian Operations Position Overview We are seeking dedicated and detail-oriented Quality Assurance (QA) professionals for our Indian operations. The QA team will play a crucial role in ensuring our betting website operates seamlessly, providing an exceptional user experience. This team will proactively identify and resolve issues before players encounter them, ensuring a smooth and enjoyable gaming experience. Key Responsibilities Website Testing Conduct regular testing of the website to ensure smooth functionality across all modules. Identify, document, and report bugs, glitches, and performance issues. Test website responsiveness on various screen sizes and devices, including desktops, tablets, and smartphones. Game Performance Evaluation Play games hosted on the platform to test gameplay and loading times. Monitor and evaluate game performance under different network conditions, such as Wi-Fi and mobile data. Payment System Testing Test the deposit and withdrawal processes to ensure they are seamless and error-free. Simulate player transactions to verify payment gateway performance and accuracy. Report and escalate any discrepancies or failures in the payment systems. Customer Service Evaluation Interact with the customer service team to assess response times, professionalism, and issue resolution quality. Document findings and share insights on areas for improvement. Website Speed and Performance Monitor website loading times across various devices and network conditions. Perform stress tests to determine how the website performs under heavy traffic or resource limitations. Cross-Platform Testing Test the website's functionality on multiple mobile operating systems (e.g., Android, iOS). Validate website compatibility with different browsers (e.g., Chrome, Safari, Firefox). Proactive Issue Resolution Continuously monitor and identify potential issues that players might face. Collaborate with developers and other teams to ensure timely resolution of reported bugs. Compliance and Reporting Maintain detailed records of test cases, results, and issues identified. Prepare regular reports on the website’s performance, highlighting any potential risks or areas for improvement. Team Goal To ensure that our betting website remains free of performance issues, guaranteeing an uninterrupted, secure, and enjoyable experience for our players at all times. This JD emphasizes the critical responsibilities and requirements for your QA team, aligning them with industry standards for quality assurance in the gaming and betting industry.
Test Engineer
Posted 3 days ago- Bangor, Wales
- Up to GBP 30,000 gross per year
Test Engineer -UK Have you ever wondered how sports betting or online gambling works? The Test Engineer is responsible for testing software and hardware designs that impact the products and services across all areas within the gambling industry. Providing integrity to the casino and gambling industry for over 30 years, the team of engineers help protect casino and gambling markets around the world by thoroughly testing products to identify potential problems and defects, optimizing quality, and ensuring regulatory compliance. Location: This is an in-office role at our offices in Bangor, North Wales Why You Should Work Here… Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world. What You Will Accomplish Here… The Engineering team at tests software and hardware designs that impact the products and services across all areas within the gambling industry. We are searching for an entry level Test Engineer to join our team. The Test Engineer’s main focus will be on the following: Efficiently Evaluating and Executing Tests by: Developing an understanding of technical requirements/regulations Developing an understanding of client’s expectations and additional testing requests Researching, identifying and applying any special rules or other requirements Accurately developing and executing test methods for technical and client requirements Effectively documenting test results and discovered defects Managing projects and tasks against budgets and timelines Communicating and Coordinating with Clients by: Developing and maintaining professional relationships with all assigned customers Maintaining an understanding of the customer's needs and market position Proactively communicating the status of testing with all relevant internal and external parties Experience, Education, Skills and Credentials: Bachelor’s Degree or 4 years equivalent experience in engineering, science, math or other technical areas strongly preferred Associate degree in Computer Science, Electrical Engineering, Computer Engineering, or 2+ years of equivalent experience may be considered Certification, formal training or experience may also be evaluated and considered in lieu of educational requirements Valid Driver’s License required Knowledge of C++ or other modern, object-oriented programming language(s) is required Working knowledge of Microsoft Word and Excel is required Must be able to read, write and speak English fluently Must have excellent interpersonal skills, including the ability to effectively and professionally speak orally and in writing with both internal and external parties Must demonstrate a high degree of attention to quality, details, correctness, and deadlines Must be able to pass a thorough background investigation We offer excellent paid benefits that include 25 holidays per year, plus Bank Holidays Pension Plan Annual Discretionary Bonus Opportunity to work in a diverse workplace with 48 different nationalities. Free Tea, Coffee, fruit and soft drinks Free on-site parking
QA Engineer
Posted 3 days ago- Limassol, Cyprus
- Up to 60,000€ gross per year
Job Summary: The QA Engineer will play a crucial role in ensuring the quality and reliability of our platform. The candidate will work closely with our development and product teams to identify and resolve issues, create and execute test plans and contribute to the continuous improvement of our software. Roles & Responsibilities - Develop comprehensive test plans, test cases and test scripts based on product requirements and technical specifications. - Execute manual and automated tests to identify defects, performance issues and security vulnerabilities. - Document and track defects, collaborate with developers to resolve issues and verify fixes through regression testing. - Integrate automated tests into the CI/CD pipeline to ensure continuous quality assurance and rapid delivery of high-quality software. - Conduct performance and load testing to ensure the platform can handle high transaction volumes and scale effectively. - Perform security testing to identify and mitigate potential vulnerabilities and ensure compliance with industry standards. Required Qualifications - Bachelor’s degree in Computer Science, Engineering or a related field. - Minimum of 3 years of experience in QA Engineering. - Proficiency in test automation tools - Familiarity with security testing tools and methodologies. - Strong understanding of QA methodologies, tools and processes. - Experience with continuous integration and delivery (CI/CD) pipelines.
Test Engineer
Posted 6 days ago- Sofia, Bulgaria
- Attractive
Have you ever wondered how sports betting or online gambling works? The Test Engineer is responsible for testing software and hardware designs that impact the products and services across all areas within the gambling industry. Providing integrity to the casino and gambling industry for over 30 years, team of engineers help protect casino and gambling markets around the world by thoroughly testing products to identify potential problems and defects, optimizing quality, and ensuring regulatory compliance. What You Will Accomplish Here… The Engineering team at the company tests software and hardware designs that impact the products and services across all areas within the gambling industry. We are searching for an entry level Test Engineer in our Bulgaria office to join our team. The Test Engineer’s main focus will be on the following: Efficiently Evaluating and Executing Tests by: Developing an understanding of technical requirements/regulations Developing an understanding of client’s expectations and additional testing requests Researching, identifying and applying any special rules or other requirements Accurately developing and executing test methods for technical and client requirements Effectively documenting test results and discovered defects Managing projects and tasks against budgets and timelines Communicating and Coordinating with Clients by: Developing and maintaining professional relationships with all assigned customers Maintaining an understanding of the customer's needs and market position Proactively communicating the status of testing with all relevant internal and external parties Experience, Education, Skills and Credentials: Bachelor’s Degree or 4 years equivalent experience in engineering, science, math or other technical areas strongly preferred Associate degree in Computer Science, Electrical Engineering, Computer Engineering, or 2+ years of equivalent experience may be considered Certification, formal training or experience may also be evaluated and considered in lieu of educational requirements Valid Driver’s License required Knowledge of C++ or other modern, object-oriented programming language(s) is required Working knowledge of Microsoft Word and Excel is required Must be able to read, write and speak English fluently Must have excellent interpersonal skills, including the ability to effectively and professionally speak orally and in writing with both internal and external parties Must demonstrate a high degree of attention to quality, details, correctness, and deadlines Must be able to pass a thorough background investigation
Customer Services Team Lead
Posted 25 days ago- Tbilisi, Georgia
- Attractive
About the Role We’re seeking an experienced Team Lead to oversee our Customer Service team in Tbilisi, Georgia. In this role, you’ll ensure high-quality player support, drive team performance, and promote a culture of excellence. This is an exciting opportunity to make an impact in a growing iGaming environment. Responsibilities: Oversee day-to-day operations of the Customer Service team, ensuring high-quality support and quick response times. Monitor team performance, set KPIs, and provide regular feedback to meet targets. Train, mentor, and develop team members to maintain a high level of product knowledge and customer interaction skills. Handle escalated customer issues to ensure timely and effective resolutions. Collaborate with cross-functional teams, including Payments, Fraud, and Technical Support, to improve the overall player experience. Gather and analyze player feedback to identify trends and propose improvements to customer service processes. Maintain updated records and reports on team performance, customer issues, and key insights for management. Requirements: 3+ years of experience in a customer service role, with at least 1 year in a team leadership position, preferably within the iGaming or gambling industry. Fluency in English and Hindi is required. Strong communication, organizational, and leadership skills. Ability to work under pressure and adapt to a fast-paced environment. Excellent problem-solving skills with a proactive and solution-oriented mindset. Familiarity with CRM tools, customer support software, and industry best practices. What We Offer: Salary Gross US $18-24K Opportunities for professional growth and development. Dynamic and inclusive work environment. Relocation assistance if required.
Payment specialist
Posted 32 days ago- Tbilisi, Georgia
- Attractive
I am seeking a detail-oriented and proactive Payment Specialist to join an international iGaming brand. The ideal candidate will play a key role in ensuring seamless payment processes, managing transactions, and delivering a top-tier customer experience. You will work closely with internal teams, payment providers, and stakeholders to optimize payment operations and support the company's financial processes. Key Responsibilities Payment Processing: Handle and monitor daily payment operations, including deposits, withdrawals, refunds, and chargebacks. Ensure all transactions are processed accurately, securely, and in compliance with internal policies and external regulations. Investigate and resolve payment-related discrepancies in a timely manner. Customer Support: Assist customer service teams in resolving payment queries and complaints. Ensure a positive player experience by providing timely updates and solutions for payment-related issues. Provider Management: Collaborate with payment service providers (PSPs) to resolve technical or operational issues. Evaluate and onboard new payment methods to meet player preferences and regional requirements. Monitor PSP performance and ensure adherence to service-level agreements (SLAs). Compliance and Security: Ensure payment processes comply with anti-money laundering (AML) regulations, GDPR, and other relevant standards. Support Know Your Customer (KYC) procedures to prevent fraudulent activities. Maintain high standards of payment security, identifying and mitigating potential risks. Reporting and Optimization: Prepare and analyze payment performance reports, identifying trends and areas for improvement. Optimize payment workflows to enhance efficiency and reduce transaction costs. Work with technical teams to implement automated solutions for payment reconciliation and fraud prevention. Market Adaptation: Keep up to date with trends in the iGaming industry, payment technologies, and regional regulations. Ensure payment solutions are tailored to meet the needs of players in different jurisdictions. Requirements Proven experience in a payments or finance role, preferably within the iGaming industry. Familiarity with online payment systems, gateways, and global payment methods. Strong analytical skills and attention to detail for identifying payment trends and anomalies. Excellent communication skills for liaising with internal teams, payment providers, and customers. Proficiency in payment-related software and tools; experience with fraud prevention tools is a plus. Understanding of iGaming operations, including deposits, withdrawals, bonuses, and KYC/AML requirements. Awareness of regional payment regulations and compliance standards. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Problem-solving mindset with a focus on delivering a seamless customer experience. Flexibility to adapt to changes in the industry and regulatory environment. Why work with us? Competitive salary and performance-based bonuses. Opportunity to work in a cutting-edge, fast-paced industry with global exposure. Collaborative and dynamic work environment with a forward-thinking leadership team. Ongoing opportunities for professional growth and career advancement.
QA Engineer
Posted 39 days ago- Attractive
I am looking for a QA Engineer to join leading provider of digital asset integration services for enterprise treasury operations. The role is permanent and fully remote from Spain. With people from all across the globe, the talented team has built a working environment that encourages both personal and professional growth. Your Mission: We are looking for a Quality Assurance Engineer with strong analytical and problem-solving skills. The perfect candidate would be passionate about quality and about ensuring the absolute best customer experience in a challenging world of making cryptocurrencies easily accessible to non-technical users. What You'll Do: Work as part of the testing team with a strong focus on quality Work closely with software engineers to define and write high quality test plans Define QA metrics and reports that will be used to determine & communicate testing results Document and raise defects in a clear and concise way Collaborate with the product owner to assist executing UAT & manual test plans Develop efficient test strategies to determine product quality and release readiness Review requirements and engineering designs Record test progress and results Plan releases and release testing Research new tools, technologies, and testing processes as required to meet high quality standards Identify, isolate, and track bugs throughout testing Review user interfaces for consistency and functionality Execute manual and automated test suites What You'll Bring: BS or MS degree in Computer Science or a related technical field 3+ years’ experience in quality assurance area English (C1) required (it will be your operating language) Experience testing microservices Experience designing & executing test plans Familiarity with REST Web Services Experience with version control systems (ideally Git) Ability to contribute productively to a fast-paced development team Strong analytical and problem solving skills Passion for quality General programming knowledge Bonus Points: A passion for Blockchain / Cryptocurrencies Experience with load testing using Gatling Experience with UI and API test automation frameworks like Cypress or Serenity Experience working with Screenplay testing pattern Java and Typescript knowledge Experience working remotely within a team What we offer Work from home or in the office Challenging and exciting projects at an innovative international company that uses cutting-edge tech and Apple equipment Collaborative teams and agile multicultural environment Competitive salary with flexible compensation plan Flexible working hours 25 paid vacation days + public holidays Private health insurance Relocation Package for you and your family, including soft-landing service to help you settle in Free English/Spanish lessons Free parking provided if needed Team building events, learning labs and corporate events Ongoing learning and professional development opportunities Office perks including games console, football table, books; fully stocked kitchen with unlimited coffee, organic fruit, ice-cream, etc
Customer Service Quality Assurance Specialist
Posted 40 days ago- Tbilisi, Georgia
- Attractive
Job Title: - Customer Service Quality Assurance Specialist Location: Tbilisi, Georgia Job Type: Full-time Salary: 1500-2000 USD (Gross) About us: An Georgian company, will manage our new international iGaming brand, which has a Curacao license and operates in a variety of international markets. We are a new subsidiary of a well-known Asian iGaming company. Our company prioritizes compliance with all legal and regulatory requirements for online gambling, and we offer services globally. Job Overview: The Customer Service Quality Assurance Specialist in the iGaming industry is responsible for monitoring, evaluating, and improving the quality of customer interactions across various support channels (e.g., live chat, email, phone). This role ensures that customer service representatives comply with established company standards, regulatory requirements, and industry best practices to deliver exceptional customer experiences. The specialist collaborates closely with customer support teams to provide actionable feedback and support continuous improvement. Key Responsibilities: Quality Monitoring & Evaluation: Review and evaluate customer service interactions to ensure compliance with company policies, procedures, and quality standards. Identify areas for improvement in communication, problem-solving, and adherence to guidelines. Score interactions based on pre-defined quality criteria and maintain detailed records of evaluations. Performance Feedback: Provide constructive feedback to customer service representatives to enhance their skills and performance. Conduct one-on-one coaching sessions and team workshops to address identified gaps. Recognize and reward high-performing agents to motivate the team. Reporting & Analysis: Prepare detailed quality assurance reports, including trends, insights, and recommendations for management. Analyze quality metrics to identify recurring issues or opportunities for improvement. Collaborate with the analytics team to align quality goals with broader business objectives. Collaborate with training teams to develop and deliver ongoing training programs. Collaboration: Work closely with customer support managers, team leaders, and other stakeholders to implement process improvements. Participate in calibration sessions to ensure consistent scoring and feedback across the quality assurance team. Technology Utilization: Utilize quality monitoring tools and CRM systems to assess and document performance. Key Skills and Competencies: Strong knowledge of iGaming industry standards, including responsible gaming practices and regulatory requirements. Excellent analytical and problem-solving skills. Effective communication and interpersonal skills for providing feedback. Detail-oriented with the ability to identify trends and insights from large datasets. Proficiency in quality monitoring tools, CRM software, and other relevant platforms. Familiarity with live chat, email, and phone support dynamics in a fast-paced environment. Strong organizational and time management abilities. Qualifications: Previous experience in quality assurance or customer service within the iGaming industry. Bachelor's degree in business, communication, or a related field (preferred). Understanding of customer support metrics and KPIs. Certification in quality assurance or coaching (e.g., COPC, Six Sigma) is an advantage. Multilingual skills are beneficial for supporting global teams. Why Join Us?: Competitive salary and performance-based bonuses. Opportunity to work in a cutting-edge, fast-paced industry with global exposure. Collaborative and dynamic work environment with a forward-thinking leadership team. Ongoing opportunities for professional growth and career advancement.