Gerry Riera.
Senior Recruitment Consultant
My engineering experience taught me to value the human factor, something I take with me to the Pentasia team.
A trust-based relationship forms the basis of the most productive conversations, that lead to successful outcomes for both candidate and client alike.
Latest Gerry Riera Jobs.
IT Technician
Posted 7 days ago- Las Vegas, Nevada
- 55.000 - 60.000
Our client is an international software and hardware development company. Their core products are applied to the gambling industry, via proprietary and patented solutions that enable the remote use of physical electronic gaming machines. The company has recently been acquired by a large U.S. firm and is aggressively growing its team to meet global distribution and revenue goals. Role Overview We are looking for a motivated IT Technician to join our growing operations team. This is an entry-level role ideal for someone with foundational technical knowledge and a hands-on mindset. You'll support our studio operations, perform basic technical troubleshooting, and help maintain equipment across our facilities. Key Responsibilities Provide technical support to internal teams and casino operators (not end players) Troubleshoot hardware and software issues (PCs, peripherals, network connections, slot machine systems) Assist with routine maintenance, equipment setup, and inventory handling Support shift operations, including hardware checks and simple diagnostics Coordinate with the senior technical team to escalate complex issues Perform occasional travel between nearby studio sites Requirements Understanding of IT systems, hardware, and networking Ability to diagnose and resolve common technical issues Strong communication and teamwork skills Willingness to work in 8-hour shifts. Flexible assignment based on preferences and needs. Reliable, proactive, and eager to learn new systems Previous experience in a casino tech, help desk, or support role is a plus.
Support Engineer - TIER II
Posted 30 days ago- Atlantic City, New Jersey
- 65000-70000
Our client is an international software and hardware development company. Their core products are applied to the gambling industry, via proprietary and patented solutions that enable the remote use of physical electronic gaming machines. The company has recently been acquired by a large U.S. firm and is aggressively growing its team to meet global distribution and revenue goals. We are looking for a Support Engineer (Tier II) to provide high-level technical assistance to operators. This role involves troubleshooting issues, configuring systems, and ensuring smooth product functionality. Main Responsibilities: Deliver timely and effective support to operators via phone, email, and chat (not to end players). Analyze, diagnose, and resolve technical issues, escalating complex cases when required. Educate customers on product usage, ensuring an optimal experience. Manage system setup, configurations, and testing to ensure seamless operation. Maintain excellent customer service standards and follow up on issue resolution. Desired Experience: Proven background in technical support or quality assurance, ideally within a software or technology company. Knowledge of computer networks and system configurations. Experience with Linux OS, scripting, and automation is a plus. Familiarity with ticketing systems and monitoring interfaces. Flexibility to work shifts, including weekends and holidays. This is an excellent opportunity to be part of an innovative company shaping the future of live gaming experiences.