I come from Sutton, and before joining Pentasia I had been plastering for 6 years, running my own company with 2 employees.
I have always had an interest in recruitment due to those close to me always telling me about the industry, and their positive experiences led to me looking for a career change. I will be working in the marketing team specialising in CRM roles.
I am really looking forward to learning everything I can from my colleagues, taking it on board, and start to build a fantastic career in recruitment.
CRM Executive - Casino. London - 2 days in the office. Pentasia are supporting a fast growing iGaming business who are expanding their retention team. Responsibilities: • Work with the CRM team to implement the promotional strategy, ensuring campaigns are within budget ensuring a positive return on investment • Working with the promotions manager to take full responsibility of certain aspects of bingo marketing including games road maps and their introduction through go to market plans • Work alongside multiple stakeholders across various locations to ensure requirements are met across campaigns and player groups • Regular reviews of competitor promotions and best practice. Requirements: •Business-oriented with focus on marketing & CRM, analytics and communications • Experience with Fast Track or Optimove software preferable • Experience in CRM campaign tools and content management systems essential •A keen interest in Online Gaming. Previous experience in casino and bingo advantageous but not essential Please apply now to hear more!
Gaming Promotions Manager Job Spec The Gaming Promotions Manager will have the responsibility of delivering an industry leading promotional offering across brands and markets. The role will require collaborating with a number of teams across the business, including Operations, CRM, Marketing and Support to ensure the effective launch of our promotional content for Casino. Live Casino, Virtual and future RNG verticals. As Promotions Manager you will be responsible for driving the promotional calendar including coming up with creative new ideas for promotions and then planning, communicating, executing and evaluating these. Main Responsibilities:Responsible for setting strategy and the global CRM promotions calendar for Casino, Live Casino, Virtual and other RNG products across multiple brands and markets.Collaborate with the CRM, BI & VIP Analysts, as well as country specialists in each of the markets, on promotional mechanics to ensure effective use of budget.Regular reporting to senior stakeholders and regional teams on the success of campaigns, demonstrating a deep understanding of what motivates customers.Responsible for delivering flawless campaigns and customer experience across all CRM channels working with various business stakeholdersRequirements:A strong passion for gaming and an extensive knowledge of gaming products.At least 2 years’ experience within the gaming industry in a promotional capacity.An understanding of the landscape of the gaming market in Africa.Sufficient technical knowledge to be a significant contributor to our gaming and promotional bonus engine.Thorough knowledge of gaming promotional offerings available presently in the industry.Forward thinker with the desire to innovative.Strong team player, who enjoys a collaborative environment
As a VIP Casino Account Manager, you will drive casino profitability by developing strong long-term relationships with high-end customers and, with the aim of extracting maximum value within their respective brands.With responsibility for a defined set of casino players, you will be tasked with achieving company objectives through effective sales and telemarketing. Key Responsibilities:• Establish and maintain a comprehensive player database• Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs• Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts and escalations including out of office hours when necessary.• Utilize daily reporting and analysis to assist with making sound business decisionsOccasional:• Proactively identify service failures by taking immediate action to resolve whilst notifying relevant stakeholders.• Handles difficult customer interactions and situations in a calm, professional and reasonable manner.• Tasked with filling special events, while also participating in offsite Casino Specialist skills and experienceEssential:• 1 to 3 years’ experience in online gaming, customer service, VIP telemarketing or other account management.• Fluency in English• Sales driven, computer literate with an emphasis on ExcelDesired:• Experience hosting customers within a Hospitality environment• Experience within the Middle East region•Ability to travel and attend off property events• Excellent knowledge of gaming and the gaming industry