Lucky Shankar.
Recruitment Consultant
I come from business studies; fashion, and luxury, while having multiple years of experience in leading retail store sales teams. Being a people person and having Sales embedded in my professional DNA, I switched my career completely to be more independent and self-driven, which is why recruitment attracts me the most as a career. I want to use my position in recruiting to assist people in transitioning to newer opportunities and promote diversity, equity, and inclusion in the industry.
I will primarily be focusing on multi-lingual customer service roles in KYC and responsible gaming, while also handling live dealing and game presenter roles, whilst also promoting roles that are a fantastic gateway into the iGaming industry.
In my personal time, I am quite keen about fashion, sustainability, and beer culture.
Latest Lucky Shankar Jobs.
Full Stack Engineer
Posted 7 days ago- GROSS USD $30-37k (Depending on Experience)
Position: Full Stack Engineer Be part of an innovative iGaming company with global market reach. Work on cutting-edge gaming platforms and collaborate with industry experts Salary: GROSS USD $30-37k (Depending on Experience) Position Overview We are seeking a talented Full-Stack Developer to join our team in Tbilisi. In this role, you will develop and maintain high-performance iGaming platforms, creating features that enhance user engagement. This is a dynamic opportunity to work in a rapidly evolving industry with room for professional growth. Key Responsibilities Web Application Development: Build and maintain front-end and back-end components, ensuring high performance and scalability. Collaborate Across Teams: Partner with designers, product managers, and QA to create seamless features that meet user needs. Secure Code Implementation: Write clean, efficient, secure code to safeguard platforms from vulnerabilities. Database Management: Design and optimise robust database systems for high availability and reliability. API Development: Build and integrate RESTful or GraphQL APIs to support game mechanics, third-party services, and payment systems. Monitor and Debug: Troubleshoot and resolve issues to ensure smooth operation and performance. Stay Current: Keep up with the latest trends and technologies in the iGaming industry. Skills and Qualifications Proficient in Full-Stack Development: Front-end: Experience with React, Vue.js, or Angular. Back-end: Strong knowledge of Node.js, PHP, Python, or Java. Cloud Services: Familiarity with AWS, Google Cloud, or Azure for deployment and scaling. Version Control: Proficient in Git and collaborative workflows. iGaming Experience: Knowledge of RTP, RNG, and affiliate systems is an advantage. UI/UX Focus: Ability to design intuitive interfaces optimized for mobile and desktop. Security Awareness: Understanding of secure coding practices, fraud prevention, and compliance. Preferred Qualifications Experience with real-time gaming features using WebSockets. Background in payment processing system development or integration. Familiarity with blockchain technologies or cryptocurrency payments. Experience in multiplayer gaming platform development. Knowledge of Agile methodologies and tools like JIRA or Trello.
Junior Compliance Assistant (LATAM)
Posted 14 days ago- $27,000
Role Summary As a Junior Compliance Assistant, you will play a key role within a dynamic team of Compliance professionals. Your responsibilities will focus on ensuring adherence to AML regulations and guidelines during customer onboarding. You will report directly to the Compliance Assistant Manager, benefiting from clear communication and guidance. Main Tasks Conducting Due Diligence analyses on players. Performing KYC investigations and escalations on players. Reviewing and approving KYC documentation and AML screening (PEP, sanctions, and watchlist data). Communicating with players to obtain required information for compliance checks. Assisting and collaborating with various departments on daily tasks. Reporting and escalating potential AML risks to the Compliance Assistant Manager. Personal Requirements Availability to work LATAM time zone hours (5 pm UTC - 1 am UTC), Tuesday to Saturday (Sunday & Monday off). Proficiency in English, along with fluency in one of the following languages: Hindi, Japanese, Arabic, or Korean. Strong attention to detail while maintaining a broad perspective. Excellent written and verbal communication skills for interacting with both internal teams and external users. Effective time management and prioritization skills for handling critical tasks. Experience in the gambling industry is preferred. What We Offer Fully remote, location-flexible working model. Salary of Gross USD $27K An enthusiastic team passionate about their work. A fresh perspective on a rapidly growing industry.
Junior Compliance Assistant,
Posted 14 days ago- $27,000
Role Summary As a Junior Compliance Assistant, you will play a key role within a dynamic team of Compliance professionals. Your responsibilities will focus on ensuring adherence to AML regulations and guidelines during customer onboarding. You will report directly to the Compliance Assistant Manager, benefiting from clear communication and guidance. Main Tasks Conducting Due Diligence analyses on players. Performing KYC investigations and escalations on players. Reviewing and approving KYC documentation and AML screening (PEP, sanctions, and watchlist data). Communicating with players to obtain required information for compliance checks. Assisting and collaborating with various departments on daily tasks. Reporting and escalating potential AML risks to the Compliance Assistant Manager. Personal Requirements Able to work Asia Timezone (1 am UTC - 9 am UTC), Sunday - Thursday (Friday & Saturday off). Proficiency in English, along with fluency in one of the following languages: Hindi, Japanese, Arabic, or Korean. Strong attention to detail while maintaining a broad perspective. Excellent written and verbal communication skills for interacting with both internal teams and external users. Effective time management and prioritization skills for handling critical tasks. Experience in the gambling industry is preferred. What We Offer Fully remote, location-flexible working model. Salary of Gross USD $27K An enthusiastic team passionate about their work. A fresh perspective on a rapidly growing industry.
Technical Support Team Lead
Posted 133 days ago- Open to discussion based on experience
Industry-leading Payments Solutions Provider looking for a Technical Support Team Lead Join a company with a flexible, trust-based approach to their employees. Company with 17 offices around the world, with the opportunity to work on global projects and collaborate with colleagues from different cultures and backgrounds. Work on a modern state-of-the-art tech stack. Salary: Open to discussion based on experience Bonus: Annual performance bonus up to 25% of annual salary Location: Fully remote basis across Bulgaria Responsibilities: Manage the day-to-day operations of the Technical Support team Lead and mentor the team, including senior technical support engineers, by providing regular staff reviews and communicating new policies, procedures, and goals Serve as the point of contact for technical escalations and ensure that all customer inquiries and issues are resolved accurately and promptly Monitor ticket system queues, improve team performance metrics, workflows, and service level agreements (SLAs), and conduct quality control to reduce errors Work with other teams to implement strategies for increasing profitability, productivity, and overall improved customer experience Review Technical Support related processes and documentation for continuous improvement Requirements: least 8 years of total experience, including 2-3 years of experience in a similar team management role with a strong technical focus Strong leadership skills and advanced organizational and interpersonal abilities A decent understanding of HTML, CSS, JavaScript, PHP, XML, etc. Knowledge in networking and protocols such as HTTP(S), (S)FTP, SSL/TLS, TCP/IP, etc. Strong technical writing and documentation skills, detail-oriented, with high standards for deliverables Experience with public clouds such as AWS (preferred), GCP, Azure, etc., and monitoring tools Relevant IT degree or equivalent experience (backgrounds in system administration, DevOps, QA, or development are welcome). Previous experience in the payment industry is a plus. Benefits Excellent working conditions, a casual working atmosphere. Excellent remuneration package, being in the top 10% of the industry standard. A focus on your professional development. Team building and fun activities; Benefits platform containing many benefits to choose from.
Customer Support Agent (German Speaking)
Posted 317 days ago- €27,000+Bonus
Pentasia are looking for a German-Speaking Customer Support Agent on behalf of a leading iGaming service provider. With years of expertise and cutting-edge technology, this company is dedicated to delivering exceptional player experiences across a wide range of services, including casino and sportsbook marketing, customer support, and more. The Role: As a Customer Support Agent, you will be the primary representative of the company, engaging with players via email and live chat. Your role is pivotal in gathering player feedback and working closely with internal departments to continually improve the customer experience. You will also be responsible for escalating issues to relevant teams, ensuring timely resolutions, and maintaining the highest standards of customer service. Key Responsibilities: Provide an exceptional level of customer service to players Communicate with various departments to escalate issues and follow up on pending matters Manage incoming queries via email and live chat Assist departments like Fraud and MLRO when necessary Ensure customer queries are handled in line with company guidelines Relay recurring issues to management for continuous improvement Promote company values and products through daily interactions Maintain professional relationships with customers and colleagues Liaise with third-party providers to ensure seamless service delivery Requirements: Native or C2-level German proficiency Fluent in English 1+ year of iGaming customer service experience Strong customer focus with a can-do attitude Excellent communication skills and a team player mentality Ambitious to learn and grow in the iGaming sector What We Offer: Salary: €27,000 + attractive bonus Health Insurance & wellness benefits Optician/spectacle and blue lens benefits after probation Complimentary breakfast/lunch during the week