Lucky Shankar.

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Lucky Shankar

Lucky Shankar.

Recruitment Resourcer

I come from business studies; fashion, and luxury, while having multiple years of experience in leading retail store sales teams. Being a people person and having Sales embedded in my professional DNA, I switched my career completely to be more independent and self-driven, which is why recruitment attracts me the most as a career. I want to use my position in recruiting to assist people in transitioning to newer opportunities and promote diversity, equity, and inclusion in the industry.

I will primarily be focusing on multi-lingual customer service roles in KYC and responsible gaming, while also handling live dealing and game presenter roles, whilst also promoting roles that are a fantastic gateway into the iGaming industry.

In my personal time, I am quite keen about fashion, sustainability, and beer culture.

Latest Lucky Shankar Jobs.

Customer Service Representative - Japanese Speaking

Posted 44 days ago
  • Gzira, Malta, Europe
  • 28000

Job Purpose: To handle customer communication on behalf of a leading sportsbook provider, researching and resolving customer issues, using available tools and interdepartmental support. Problem solving, administering the customer’s account.   Essential Job Functions / Main Duties & Responsibilities: Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested Research solutions to customer issues Interact with various department to resolve customer issues Use available tools and information resources to resolve problems Use a comprehensive knowledge of the Pinnacle Group website to investigate and resolve issues Escalate unresolved problems in accordance with establish policy procedures and protocols Administer client account management including updating notes in accounts Research transaction discrepancies and take appropriate action Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse Amending / adjusting transactions in customer accounts when necessary or instructed Maintain professionalism and adhere to company standards during all interactions Assistance with special Customer Services projects Other tasks and duties as assigned   Skills & Qualifications: Ability to think critically and draw from experience to make decisions Computer literacy Care in dealing with sensitive information Ability to understand both written and oral instructions in English and Japanese  Ability to write, read and speak in the required languages Ability to deal with ambiguity and identify customer’s needs The ability to organize and manage multiple priorities Ability to independently research solutions and solve problems Strong customer orientation Excellent interpersonal and communication skills Performance driven and a strong team player Fluent and advanced skills both oral and in specialized languages would be an asset High school diploma required Flexible and has the ability to quickly adjust to frequent process and information changes   Knowledge & Experience: Minimum of 3 years in a position with relevant experience would be an asset Knowledge of Sportsbook industry would be an asset Basic office skills including knowledge of Microsoft Word and Excel

Online Casino Dealer - Ukrainian Speaker

Posted 44 days ago
  • Bucharest, Romania, Europe
  • 850 Euro NET/Month + bonuses

Company Our client is a leading content provider to the iGaming industry offering a multi-product portfolio with a variety of products ranging from, Slots, bingo and live casino. They are building a new team and now looking for online dealers to join them. You would act as the dealer in different games like Blackjack or Baccarat. Just like in a real casino, only this is online.  If you like interacting with people and feel comfortable in front of the camera, then this opportunity is for you!  Relocation and Visa support provided! The company also provides accommodation and all the necessary training. Key duties and responsibilities: Be “the face” of the Company delivering expert knowledge and superior gaming quality. Present all games in the required professional manner, always showcasing exceptional presenting skills in line with the Company’s performance expectations. Engage players and immerse them in the live dealer experience. Maintain a professional level of technical proficiency in all games with the ability to always remain fully aware of your performance and ensure compliance with our client’s brand guidelines. Carry out all gaming operations in line with the current legislation and to the required company standards of efficiency, security, and customer satisfaction. Have an active role in the Company’s continuous improvement plan to achieve plans for future growth within the Company. Required skills or abilities: Fluency in English and Ukrainian is a must. Must be able to maintain high energy levels for the duration of games that require a more animated performance. Flexibility of working hours and must be willing to work on a shift pattern which includes nights, weekends, and bank holidays.