I have a career spanning over 18 years recruitment experience, and I am now entering my 10th year with Pentasia.
As the longest serving member of our recruitment teams globally, I have brought a wealth of industry knowledge to all facets of our customers businesses across iGaming, Sports Betting, Casino/Slots and Lottery.
I support our Executive Search Business, delivering C-Suite and Head of positions globally whilst also managing our Game Development teams, focused on Senior Game Design, Mathematical and Art positions for Studios and Providers across Europe.
Outside of work, I am a proud father of 2 boys, and enjoy travelling with family and friends as much as I can.
Responsibilities: Create concepts for slot games with original mechanics. Present concepts and development progress to stakeholders. Collaborate closely with mathematicians, artists, and copywriters during the design phase. Playtest games in production and gather feedback to ensure they meet the company standards. Assist the entire team with any game-related questions or issues. Collect and review documents for certification, and assist the test lab with their queries and the requirements: Requirements: 2+ years of experience as a slot game producer, product owner, or in a similar position in the iGaming industry. Hands-on experience with all aspects of a slot game, including math, mechanics, art, and sound. Successful real-money slots in their portfolio. Strong understanding of the slots market and keeping up with trends. Excellent written and verbal communication skills in English.
Head / Director of VIPPurpose of the role:The Head of HVC Relationship Management is responsible for developing and executing the strategy to identify, acquire, and retain high-value customers (HVCs) across the Group’s portfolio. This role will lead a team of relationship managers and work closely with marketing, sales, operations, and analytics to deliver a personalised experience that maximizes customer loyalty and lifetime value.You will be responsible for:Strategy Development In collaboration with our Acquisition teams, design and implement a comprehensive HVC relationship management strategy that aligns with the company’s growth objectives, per region. Develop initiatives and programs to attract, engage, and retain high-value customers. Set and monitor KPIs for HVC engagement, satisfaction, and retention. Customer Acquisition & Retention Identify potential HVCs through data analysis and market research. Develop personalised engagement plans for HVCs, including bespoke promotions, events, and experiences. Ensure the highest level of service is provided to HVCs, addressing their needs proactively and resolving issues swiftly. Team Leadership Lead, mentor, and develop a team of HVC Relationship Managers, ensuring they have the tools and training needed to succeed. Foster a culture of excellence, innovation, and customer-centricity within the team. Set performance targets for the team and regularly review their progress. Collaboration & Stakeholder Management Work closely with cross-functional teams, including marketing, sales, product, and operations, to deliver a seamless HVC experience. Collaborate with the analytics team to leverage customer data in refining HVC strategies and measuring their effectiveness. Build strong internal and external relationships to enhance the value proposition for HVCs. Customer Insights & Reporting Regularly gather and analyse customer feedback to improve the HVC program. Report on HVC performance metrics to senior leadership, providing insights and recommendations for improvement. Stay informed of industry trends and competitive activity to ensure our HVC offerings remain compelling and competitive. Plan and execute exclusive events for HVCs, ensuring these experiences enhance customer loyalty and brand affinity. Manage budgets related to HVC initiatives, ensuring all activities are cost-effective and deliver a strong ROI. Essential Requirements: Bachelor’s degree in Business, Marketing, or a related field Demonstrable experience in customer relationship management, preferably with a focus on high-value clients Proven track record of developing and executing successful customer engagement and retention strategies Strong leadership skills with the experience of managing and developing high-performance teams in the iGaming sector Analytical mindset, with the ability to use data to drive decision-making and strategy development Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
Responsibilities: Manage day-to-day operational aspects of payment processes, focusing on fraud prevention, chargeback resolution, and regulatory compliance. Develop and maintain relationships with PSPs and providers, ensuring compliance with fraud, KYC, and risk management protocols. Liaise with the fraud and risk management teams to identify potential vulnerabilities and ensure processes align with industry best practices. Monitor payment performance metrics to proactively identify fraud patterns and recommend actions to reduce chargebacks and optimise risk management. Lead the fraud prevention strategy, conducting regular reviews and audits to strengthen detection and reporting systems. Manage compliance and risk aspects of payment provider onboarding, ensuring providers meet company and regulatory standards. Work closely with Treasury and Finance on operational needs, including fund management, currency requirements, and reconciliation processes. Support the development of operational documentation, ensuring the entire team is aligned with updated fraud and compliance protocols. Key Skills: Fraud and Chargeback Management: Proven experience in managing fraud detection systems, chargeback processes, and risk mitigation strategies. Operational Excellence: Expertise in overseeing day-to-day operations, ensuring payment processes run efficiently and securely. Compliance Knowledge: Strong understanding of compliance, KYC, and fraud prevention requirements, with a proactive approach to risk management. Analytical Skills: Ability to analyse operational metrics and performance reports to identify trends, risks, and areas for improvement. Communication Skills: Effective verbal and written communication skills to clearly present risk assessments and updates on fraud prevention strategies. Stakeholder Management: Experience collaborating with cross-functional teams, ensuring alignment on risk management and operational procedures. Preferred Background: Hands-on experience with fraud management, chargeback resolution, and operational compliance in the payments industry. Understanding of regional compliance and fraud prevention standards across multiple markets, with a preference for experience in high-risk regions. Strong organizational skills, with the ability to coordinate across multiple teams and prioritise operational security and efficiency. Previous experience working within the iGaming industry is essential.
We are seeking a talented and creative Game Animator to join our clients extensive and experienced team. Successful applicants will be responsible for producing captivating animations using their in-house tool, as well as industry standard software, for a wide range of mobile games. As a Game Animator, you will play a crucial role in developing visually appealing and engaging animations for their online products. Your work will contribute to enhancing the overall user experience and providing appeal to a wide array of products. Animators will also be expected to artwork other artists’ game designs, transferring them to their game engine via photoshop and sprite sheet exports, ensuring they are optimal for animation production. If you have a passion for animation, a strong understanding of the gaming industry, and the ability to bring concepts to life, we would love to hear from you. This role suits candidates who are driven and self-sufficient. Our client produces a high variety of games at a consistent pace, meaning they rely heavily on their internal processes and adherence to them. Key Responsibilities Create high-quality, visually stunning animations using our in-house animation and game-engine as well as external tools such as After Effects and Spine. Collaborate with cross-functional teams, including product owners, artists, and developers, to understand animation requirements and integrate animations seamlessly into our products. Preparing game artists’ artwork ensuring it is animation-ready and optimal, then building them into the game engine to test and finalise. Conceptualize and storyboard animations to ensure effective storytelling and convey key messages. Optimize animations for performance and compatibility across different devices and platforms. Stay up to date with industry trends, new tools, and techniques to continuously improve the quality and impact of animations. Take ownership of projects, manage priorities effectively, and meet deadlines without compromising quality. Contribute to the development and improvement of their in-house animation tooling, providing feedback and suggestions based on your experience and expertise. Work closely with their Lead Animator to improve processes and overall quality of the games. Requirements Bachelor's degree or equivalent experience in Animation or a related field. Strong portfolio demonstrating proficiency in 2D animation for games, showcasing your ability to bring characters, objects, and environments to life. Proficiency in using animation software, game-engines, and creative tools (e.g., Adobe Creative Suite, After Effects, Unity, Blender, etc.). Experience using JIRA, Confluence, and other work management platforms. Solid understanding of animation principles, including timing, spacing, weight, and anticipation. Experience in the gambling or gaming industry. Knowledge of the online gambling market, game mechanics, and user experience principles. Ability to work collaboratively in a team-oriented environment, taking and giving constructive feedback to enhance the creative process. Excellent communication skills to effectively convey ideas, discuss animation requirements, and collaborate with cross-functional teams. Strong attention to detail, problem-solving abilities, and a keen eye for aesthetics. Flexibility and adaptability to work in a fast-paced and evolving industry, managing multiple projects simultaneously. Bonus Skill 3D art skills
Role Overview: As a Senior Art Director, you will lead our creative vision and elevate our brand presence across all channels. This role requires a visionary leader with exceptional design expertise, strategic insight, and the ability to inspire and manage a creative team. As a key player in our team, you will drive design excellence, foster innovation, and play a critical role in shaping and executing our creative strategy. What you will do: Formulate and implement a design strategy that enhances brand image, deepens audience engagement, and aligns with business goals. Lead the ideation of design concepts for a variety of deliverables, including marketing ads, product marketing materials, video storyboards, and event experiential designs. Collaborate with the Marketing Art team and other stakeholders to develop project briefs with clear objectives, timelines, and deliverables. Work alongside the Marketing Art Director, other artists, and the animation team as needed to produce impactful creative work from concept to final delivery. Manage the creation of creative assets such as marketing collateral, social media content, website designs, and other visual materials that effectively convey the company's brand and message. Ensure all design concepts and creative campaigns meet the highest standards, adhere to brand guidelines, and maintain consistency across all channels. Provide feedback and guidance to designers throughout the design process, ensuring alignment with the project brief and brand standards. Stay informed about emerging design trends, industry best practices, and new technologies, and apply this knowledge to enhance our creative output. Identify opportunities to push creative boundaries and explore innovative design concepts. Review and critique design work to ensure all elements are visually compelling and on-brand. Understand technical aspects of graphic design and propose effective solutions to support designers and streamline the design process. Act as a creative brand ambassador for the Marketing team, representing our values and vision in all creative concepts and communications, both internally and externally. What you will need: Highly proficient with the full Adobe Creative Suite, including Photoshop, Illustrator and InDesign. Proven experience leading large-scale creative initiatives in a senior art direction role. Strong leadership and line management capabilities, with a track record of building and motivating high-performing teams. Ability to work cross-functionally and communicate effectively with both creative and non-creative stakeholders, across different markets and localities. Deep understanding of design principles and strategy, with the ability to deliver creative solutions that drive business objectives. What we offer: Competitive compensation depending on experience. Opportunities for professional and personal development. Opportunities to progress within a dynamic team. Chance to work with close and collaborative colleagues. Comprehensive health coverage. Gym membership. Life and travel insurance. Breakfast & Lunch in the office once per week.
You will be working with our numerous international clients to produce high-quality marketing material that enhances our expansive library of games. Using artwork created by our game artists you will be crafting eye-catching assets that support our releases worldwide. Part of your responsibilities will be localising and translating our games to ensure they reach the highest standard across the board. You will also aid in integration of our games into new platforms by performing client-driven updates and bug fixes. The role will evolve over time towards game production, where you will begin designing, building, and animating games. This is a great opportunity for a graphic designer/artist at the start of their career who would like to carve out a path in mobile gaming. The role would suit someone with a passion for gaming, who is willing to learn and develop their skills over time. Key responsibilities Designing and building the highest quality digital games that set the benchmark for our productions. Preparing and delivering game-ready assets to animators and assisting them through the process of the game build. Designing and delivering high quality marketing material to fit each client’s needs. Maintaining and improving the delivery of game assets to a wide variety of clients. Localising and translating games for a wide range of platforms. Integrating games into their various platforms via bug fixes and client-driven updates. Communicating reliably and effectively with the art and delivery team. Managing time and giving reliable time estimates to the delivery lead. Organising files and keeping them ordered and accessible for all team members. Helping improve and streamline the process where applicable. Key Skills A sophisticated grasp on graphic design fundamentals – typography, composition, contrast. Demonstrable illustrative ability – producing characters, scenery, and icons for mobile iGaming productions. A deep understanding of the theory behind producing art for iGaming products. An eye for detail and a head full of creative ideas. Classification: Internal Expert Photoshop skills. Game production experience – prepping assets for builds and optimising them for game engines. Understanding of animation fundamentals and experience with animation software. Ability to work to tight deadlines. Great collaboration and communication skills.