Steve Kirk.

Sub banner
Steve Kirk

Steve Kirk.

Managing Consultant

I have a career spanning over 18 years recruitment experience, and I am now entering my 10th year with Pentasia.

As the longest serving member of our recruitment teams globally, I have brought a wealth of industry knowledge to all facets of our customers businesses across iGaming, Sports Betting, Casino/Slots and Lottery.

I support our Executive Search Business, delivering C-Suite and Head of positions globally whilst also managing our Game Development teams, focused on Senior Game Design, Mathematical and Art positions for Studios and Providers across Europe.

Outside of work, I am a proud father of 2 boys, and enjoy travelling with family and friends as much as I can.

Latest Steve Kirk Jobs.

Game Producer / Product Owner - SLOTS

Posted 17 days ago
  • Attractive

Responsibilities: Create concepts for slot games with original mechanics. Present concepts and development progress to stakeholders. Collaborate closely with mathematicians, artists, and copywriters during the design phase. Playtest games in production and gather feedback to ensure they meet the company standards. Assist the entire team with any game-related questions or issues. Collect and review documents for certification, and assist the test lab with their queries and the requirements: Requirements: 2+ years of experience as a slot game producer, product owner, or in a similar position in the iGaming industry. Hands-on experience with all aspects of a slot game, including math, mechanics, art, and sound. Successful real-money slots in their portfolio. Strong understanding of the slots market and keeping up with trends. Excellent written and verbal communication skills in English.

Head / Director of VIP

Posted 30 days ago
  • Attractive & competitive package

Head / Director of VIPPurpose of the role:The Head of HVC Relationship Management is responsible for developing and executing the strategy to identify, acquire, and retain high-value customers (HVCs) across the Group’s portfolio. This role will lead a team of relationship managers and work closely with marketing, sales, operations, and analytics to deliver a personalised experience that maximizes customer loyalty and lifetime value.You will be responsible for:Strategy Development In collaboration with our Acquisition teams, design and implement a comprehensive HVC relationship management strategy that aligns with the company’s growth objectives, per region. Develop initiatives and programs to attract, engage, and retain high-value customers. Set and monitor KPIs for HVC engagement, satisfaction, and retention. Customer Acquisition & Retention Identify potential HVCs through data analysis and market research. Develop personalised engagement plans for HVCs, including bespoke promotions, events, and experiences. Ensure the highest level of service is provided to HVCs, addressing their needs proactively and resolving issues swiftly. Team Leadership Lead, mentor, and develop a team of HVC Relationship Managers, ensuring they have the tools and training needed to succeed. Foster a culture of excellence, innovation, and customer-centricity within the team. Set performance targets for the team and regularly review their progress. Collaboration & Stakeholder Management Work closely with cross-functional teams, including marketing, sales, product, and operations, to deliver a seamless HVC experience. Collaborate with the analytics team to leverage customer data in refining HVC strategies and measuring their effectiveness. Build strong internal and external relationships to enhance the value proposition for HVCs. Customer Insights & Reporting Regularly gather and analyse customer feedback to improve the HVC program. Report on HVC performance metrics to senior leadership, providing insights and recommendations for improvement. Stay informed of industry trends and competitive activity to ensure our HVC offerings remain compelling and competitive. Plan and execute exclusive events for HVCs, ensuring these experiences enhance customer loyalty and brand affinity. Manage budgets related to HVC initiatives, ensuring all activities are cost-effective and deliver a strong ROI. Essential Requirements: Bachelor’s degree in Business, Marketing, or a related field Demonstrable experience in customer relationship management, preferably with a focus on high-value clients Proven track record of developing and executing successful customer engagement and retention strategies Strong leadership skills with the experience of managing and developing high-performance teams in the iGaming sector Analytical mindset, with the ability to use data to drive decision-making and strategy development Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders

Payments Manager - iGaming

Posted 36 days ago
  • Tibilsi, Georgia
  • Attractive

Responsibilities: Manage day-to-day operational aspects of payment processes, focusing on fraud prevention, chargeback resolution, and regulatory compliance. Develop and maintain relationships with PSPs and providers, ensuring compliance with fraud, KYC, and risk management protocols. Liaise with the fraud and risk management teams to identify potential vulnerabilities and ensure processes align with industry best practices. Monitor payment performance metrics to proactively identify fraud patterns and recommend actions to reduce chargebacks and optimise risk management. Lead the fraud prevention strategy, conducting regular reviews and audits to strengthen detection and reporting systems. Manage compliance and risk aspects of payment provider onboarding, ensuring providers meet company and regulatory standards. Work closely with Treasury and Finance on operational needs, including fund management, currency requirements, and reconciliation processes. Support the development of operational documentation, ensuring the entire team is aligned with updated fraud and compliance protocols. Key Skills: Fraud and Chargeback Management: Proven experience in managing fraud detection systems, chargeback processes, and risk mitigation strategies. Operational Excellence: Expertise in overseeing day-to-day operations, ensuring payment processes run efficiently and securely. Compliance Knowledge: Strong understanding of compliance, KYC, and fraud prevention requirements, with a proactive approach to risk management. Analytical Skills: Ability to analyse operational metrics and performance reports to identify trends, risks, and areas for improvement. Communication Skills: Effective verbal and written communication skills to clearly present risk assessments and updates on fraud prevention strategies. Stakeholder Management: Experience collaborating with cross-functional teams, ensuring alignment on risk management and operational procedures. Preferred Background:   Hands-on experience with fraud management, chargeback resolution, and operational compliance in the payments industry. Understanding of regional compliance and fraud prevention standards across multiple markets, with a preference for experience in high-risk regions. Strong organizational skills, with the ability to coordinate across multiple teams and prioritise operational security and efficiency. Previous experience working within the iGaming industry is essential.