Remote Jobs.

My client are seeking a commercially minded, data-driven CRM Cross-Sell Specialist to join the team. This role focuses on converting sports betting and prediction players into highly engaged casino users through personalised journeys, smart segmentation, and behavioural insights. If you excel at turning data into strategy, know how to motivate players with the right bonuses at the right time, and understand what makes US players tick, this opportunity is for you. Responsibilities: Own the full cross-sell strategy from Betting/Prediction to Casino Build structured journeys, incentives, and messaging tailored to US player psychology Develop automated flows that introduce and convert users into casino sessions Create a quarterly cross-sell roadmap across major launches (UK, Prediction, Crypto) Work with BI to identify high-potential cross-sell cohorts based on predictive behaviours Design bonus-driven cross-sell incentives (missions, rakeback, jackpots, bundles ???????Collaborate with Product, Creative, VIP, and Compliance teams for seamless execution Requirements: 2–4+ years in CRM, lifecycle marketing, retention, or growth, ideally in multi-product environments Proven experience designing bonus strategies and managing promotional incentives Deep understanding of player psychology, with strong insight into US player behaviour Highly analytical: confident with BI dashboards, segmentation, experimentation, and A/B testing Hands-on experience with CRM platforms, bonus engines, and automation tools Ability to turn behavioural data into clear strategies and measurable uplift

My client is a leading provider of AI-powered customer service tools, specializing in sports betting & gaming sector. They partner with global operators to deliver intelligent, automated support that enhances player experience and operational efficiency. They are now expanding the U.S. engineering capability to support client integrations and AI performance excellence across the region. Why Join? · Be part of the team shaping the future of AI-driven customer service in gaming and sports · Work directly with world-class engineers, data scientists, and product leaders · Blend hands-on technical work with strategic product impact · Competitive salary, performance incentives, and potential equity participation · Fully remote work options available within the U.S. The Role: This role is primarily a full-stack developer position, with a strong focus on AI evaluation and client integration. You’ll work closely with Product, Engineering, and Client Solutions teams to: · Deploy and integrate the AI platform into client stacks · Build, test, and monitor custom connectors, APIs, and data flows · Design and automate evaluation systems to measure and improve AI response quality · Contribute directly to the continuous improvement of the AI and platform architecture This role is ideal for a technically versatile engineer who enjoys working across code, data, and AI quality systems and who thrives in a fast-moving, high-impact environment. Key Responsibilities: Client Integration & Engineering · Prompt engineering (design and implement client specific prompts) · Model selection (evaluation and selection of LLM configurations for client specific context) · Build and maintain integrations between the AI platform and client systems (PAMs, CRMs, ticketing, chat, data APIs, etc.) · Support deployment, configuration, and validation of new AI environments for enterprise customers · Develop and maintain reusable SDKs, API wrappers, and automation scripts to streamline onboarding · Troubleshoot and resolve technical issues in collaboration with the Product and Solutions teams AI Evaluation & Quality · Design and run automated and manual evaluation tests for AI responses (accuracy, tone, latency, compliance) · Build dashboards and tools to monitor AI quality and performance across client deployments · Partner with the Senior Product Manager to translate evaluation findings into roadmap improvements · Collaborate with the AI engineering team to test new model versions and fine-tuning experiments · Document findings and maintain clear visibility of performance metrics for internal and client stakeholders About You: My client are seeking a full-stack engineer who can work comfortably at the intersection of software engineering, applied AI, and client delivery. Requirements: · 4+ years’ experience in full-stack engineering or ML · Strong proficiency in Node.js with Ruby on rails experience a major plus · Understanding of APIs, data pipelines, and system integrations · Familiarity with LLMs or conversational AI platforms (OpenAI, Anthropic, etc.) · Experience with evaluation frameworks (precision/recall, prompt-based testing, or human-in-the-loop QA) · Strong analytical and troubleshooting skills; ability to debug across systems · Excellent communication skills and comfort working across distributed global teams Bonus / Nice-to-Have: · Experience with gaming, sports betting, or high-volume transactional systems · Exposure to observability tools (e.g., Datadog, Grafana) or experiment tracking frameworks · Interest in applied AI safety, ethics, and model performance evaluation

Our client, a global iGaming operator, is seeking an experienced Senior iGaming Community Manager to build, scale, and engage their rapidly growing player community. This is a key strategic role focused on user engagement, retention, and brand loyalty across multiple digital channels. The Role: You will be responsible for developing a world-class community presence from the ground up…driving growth, boosting player activity, and creating an engaging environment for users across social and community platforms. This role is ideal for someone who thrives in a fast-paced, innovative iGaming environment and has a strong player-first mindset. Key Responsibilities: Community Strategy & Growth Build and scale a vibrant iGaming community from 0 ? 1. Develop and execute community operation plans, content calendars, and engagement events (e.g., live streams, online competitions, feedback forums). Drive user acquisition and traffic growth across all community channels. Engagement, Moderation & Player Support Monitor community sentiment in real time and respond to player inquiries. Manage player interactions, resolve conflicts, and maintain a positive, safe, and compliant environment. Use AI and community tools to streamline moderation and improve operational efficiency. Content Creation & Platform Management Produce engaging iGaming content (match insights, guides, updates, short-form video, etc.). Manage multi-platform presence across Discord, Telegram, X/Twitter, Reddit, and more. Encourage user-generated content and foster an active creator-driven community. Data & Optimization Track key metrics (engagement, retention, conversions) using analytics tools. Deliver monthly reporting, propose A/B tests, and drive continuous optimization using data-backed insights. Compliance & Risk Management Ensure all activities comply with global iGaming, KYC/AML, and responsible gambling standards. Proactively mitigate compliance risks and potential PR issues. Cross-Functional Collaboration Partner with Product, Operations, and Customer Support to turn player feedback into actionable improvements. Support campaigns and product launches that drive both acquisition and retention. Requirements: 5+ years of community management experience, including 2+ years in iGaming, online casino, sportsbook, or online entertainment. Proven success managing large-scale communities (10,000+ active users). Strong content creation skills, including basic graphic design and video editing. Proficient with analytics tools (Excel, Google Analytics) and social/community management platforms. Deep understanding of iGaming regulations, KYC/AML, and responsible gambling frameworks. Highly collaborative, player-centric, innovative, and able to navigate fast-paced environments. Why Apply? This is an opportunity to join a forward-thinking iGaming brand and take ownership of community strategy on a global scale. You’ll shape culture, lead innovation, and directly impact user loyalty and business growth.