Remote Jobs.

VIP Account Manager – Online Casino Location: Malta or Remote Type: Full-time Languages: English & German (mandatory) A growing online casino business is seeking an experienced VIP Account Manager to manage and develop relationships with its highest-value players. This role is central to driving VIP engagement, retention, and lifetime value through highly personalised service, outbound engagement, and close collaboration with CRM and internal teams. Key Responsibilities Act as the main point of contact for VIP players, delivering a premium, personalised service Build long-term relationships to maximise retention, engagement, and player value Manage VIP communications across phone, email, and chat Execute outbound calls for player activation, reactivation, and retention Plan and deliver tailored VIP promotions, incentives, and special events Resolve player issues relating to payments, bonuses, and account management Track and report on VIP performance, activity, and engagement metrics Work closely with CRM to support segmentation and targeted VIP campaigns Conduct quality checks across markets and flag operational or technical issues Represent VIP player needs internally across product, support, and technical teams Requirements Native-level German and fluent English (essential) Proven experience in a VIP or high-value player role within online casino Strong commercial mindset with confidence handling VIPs over the phone Excellent communication, relationship management, and retention skills Data-driven with strong organisational and reporting abilities Experience with CRM and customer engagement tools is highly desirable What’s On Offer A key role within a growing online gaming business Flexible working (Malta-based or remote) Competitive salary with performance-based commission Flat structure with visible impact and fast decision-making Close collaboration with senior stakeholders and long-term growth potential

Sports betting and fantasy sports are colliding and we're looking for a Senior Product Manager who wants to be right at the centre of that. Our client, a fast-growing name in the DFS and sports betting space, is looking for an experienced PM to own the product strategy for their sportsbook and fantasy sports offering. You'll shape the roadmap, work hand-in-hand with engineering and design, and be the driving force behind features that keep players engaged and coming back. This isn't a "manage the backlog" role - you'll be setting the vision, influencing stakeholders at every level, and getting properly hands-on with everything from UX to compliance to fraud prevention. What you'll bring: 5+ years as a Product Manager in iGaming, with real depth in DFS or sports betting A genuine passion for sports betting and a sharp read on where the industry's heading Strong instincts for player acquisition, retention and monetisation The confidence to influence senior stakeholders and translate data into decisions Bonus points for US sports betting market experience What's on offer: Fully remote, working within European time zones Great renumeration A high-impact role with real ownership of the product The chance to work on products at the sharp end of sports betting innovation

Pentasia is partnering with an exciting high-growth online sweepstakes business that has recently completed a major rebrand and is entering its next phase of expansion. As the business continues to scale, they are seeking a Director, Product & Commercial Analytics to become a key member of the leadership team. Reporting directly to the General Manager, this role will sit at the centre of commercial decision-making, helping shape product strategy, player growth, retention, payments performance, profitability, and overall business success. This is far more than a reporting function. The successful candidate will use data to influence strategic decisions, challenge assumptions, identify growth opportunities, and provide leadership with the insights needed to scale a profitable and sustainable gaming business. Key Responsibilities Commercial & Player Analytics Own and optimise key business metrics including LTV, ROAS, retention, profitability, player value and cohort performance. Evaluate acquisition quality, CRM effectiveness, VIP performance and player lifecycle activity. Develop frameworks that support investment and resource allocation decisions. Product & Gaming Analytics Partner with Product and Operations teams to assess game performance, promotional effectiveness, loyalty initiatives and personalisation strategies. Analyse engagement, conversion, retention and monetisation metrics. Support commercial decision-making through supplier and content performance analysis. Payments, Risk & Sweepstakes Economics Analyse payments performance, fraud trends, chargebacks, KYC outcomes and redemption behaviour. Evaluate sweepstakes economics and identify indicators of operational or compliance risk. Help ensure growth remains healthy, scalable and sustainable. Forecasting & Strategic Decision Support Build forecasting models across acquisition, retention, revenue and profitability. Support budgeting, planning and scenario analysis. Develop executive reporting frameworks and KPI governance processes. Deliver strategic recommendations that directly impact business performance. What We're Looking For Required 5+ years of experience within analytics, strategy, product analytics, gaming analytics or a related field. Strong SQL and business intelligence expertise. Proven ability to translate complex data into commercial decisions. Experience partnering with senior stakeholders and cross-functional teams. Excellent communication, analytical and problem-solving skills. Preferred Experience within Sweepstakes, Social Casino or iGaming. Knowledge of player value modelling, CRM analytics, payments, fraud or retention. Experience with forecasting, experimentation and statistical analysis. Familiarity with tools such as Snowflake, Databricks, Power BI, Tableau or Python. Why Join? This is a rare opportunity to join a rapidly scaling gaming business at a pivotal stage of growth. You will work directly with executive leadership, influence strategic direction, and build the analytical foundations that drive long-term commercial success.