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THIS ROLE REQUIRES RELOCATING TO TAIWAN FOR 6 MONTHS FOR MANDATORY TRAINING
Main Responsibilities:
Develop long-term relationships with key customers, ensuring consistent engagement and satisfaction
Oversee and expand revenue streams within an assigned portfolio by identifying growth opportunities
Collaborate with clients to improve game visibility and performance through targeted marketing and promotional activities
Contribute to securing and maintaining favorable commercial terms in partnerships
Coordinate closely with internal marketing teams to deliver high-quality and effective promotional campaigns
Serve as a trusted advisor to clients by sharing insights, best practices, and industry knowledge
Provide prompt and efficient support to operators, ensuring all requests are handled in a timely manner
Desired experience:
Previous experience in account management, business development, or similar client-facing roles, ideally within iGaming, gaming, or digital entertainment (preferred but not strictly mandatory)
Strong interpersonal and communication skills, with the ability to build lasting relationships
Familiarity with marketing strategies and promotional planning is advantageous
Good organizational skills and ability to manage multiple accounts simultaneously
Candidates must be based in or eligible to work in one of the following countries: Mexico, Argentina, Peru, or Chile
Willingness to undergo an initial training period in Taiwan before transitioning to a role based in LATAM (mandatory)
Title - Senior Game Mathematician
Salary - Competitive depending on experience
Location - Europe
Structure - Remote
Here at Pentasia we are currently assisting a fast-growing Slot Provider in expanding their team. I'm currently on the lookout for Senior Game Mathematicians.
What I'm looking for:
• Previous experience as a Game Mathematician in the iGaming industry.
• Strong analytical mindset and sharp attention to detail
• Passion for slot games from both a developer and player perspective
If interested, don't hesitate to reach out.
Seeking a talented CRM Sportsbook Manager to play a key role in driving retention, engagement, and betting activity across our sportsbook offering. As CRM Sportsbook Manager, you will be responsible for delivering timely, data-driven campaigns aligned to the sporting calendar, odds movements, and customer behaviour.
Responsibilities
Plan and execute daily, event-driven CRM campaigns across email, SMS, push notifications, and onsite messaging, focused on key sporting events, live betting opportunities, and promotional activity.
Own customer communications around major fixtures, tournaments, and in-play moments to maximise engagement and betting frequency.
Collaborate with CRM Operations to build detailed campaign briefs tailored to sportsbook audiences, including segmentation by sport, league, and player preferences.
Act as the creative lead for sportsbook CRM, ensuring all offers (free bets, odds boosts, bet-and-get, etc.) are compelling, relevant, and aligned with trading and commercial objectives.
Develop and implement retention strategies specific to sportsbook users, including lifecycle campaigns, reactivation flows, and VIP engagement.
Work closely with Trading and Content teams to align messaging with odds, markets, and key events.
Use CRM tools to deliver highly targeted, personalised campaigns based on betting behaviour, recency, frequency, and value.
Test all campaigns thoroughly, ensuring accuracy of odds, links, and promotional mechanics before launch.
Monitor live campaigns during major sporting events and optimise in real-time where needed.
Analyse campaign performance (stakes, turnover, active days, retention) and provide actionable insights to the Head of CRM.
Implement A/B testing strategies across messaging, offers, and timing to continuously improve performance.
Ensure seamless customer journeys from communication to bet placement, minimising friction and errors.
Support onsite merchandising by highlighting key matches, boosted odds, and trending markets.
Stay up to date with the sporting calendar, competitor activity, and industry trends to inform campaign planning.
Education
Bachelor’s degree preferred.
The ideal candidate will have:
At least 2 years’ experience in CRM or marketing, ideally within sportsbook, gaming, or a fast-paced digital environment.
Strong understanding of sportsbook mechanics (odds, markets, bet types, promotions).
Experience with CRM segmentation, lifecycle planning, and event-based campaigns.
Excellent communication skills with the ability to write compelling, action-driven sportsbook copy.
High attention to detail, particularly when working with time-sensitive and odds-based content.
Familiarity with CRM platforms such as Customer.io (or similar tools).
A passion for sports and a strong awareness of major leagues, tournaments, and betting trends.
Analytical mindset with experience interpreting campaign and player data.
Ability to thrive in a fast-paced, real-time environment, especially during live sporting events.
Proactive, organised, and highly motivated, with a continuous improvement mindset.
Experience working with trading, product, or analytics teams is a strong advantage.
Enthusiasm, energy, and a results-driven approach to maximising player engagement and revenue