Sales & Commercial.

As a VIP Host Account Manager, you’ll be responsible for managing relationships with high-value players, enhancing engagement, satisfaction, and loyalty by delivering a personalized and premium experience. You’ll proactively reach out to VIPs, offer exclusive promotions, and provide exceptional service to maximize player retention and lifetime value. This role may require availability during evenings and weekends, depending on business needs. Key Responsibilities: Build Relationships: Develop and maintain strong, trusted connections with VIP players to drive engagement and long-term loyalty. Dedicated Support: Serve as the main point of contact for high-value players, ensuring personalized and timely communication via email, chat, phone, and social platforms. VIP Promotions: Design and execute tailored VIP promotions, offers, and engagement strategies based on player preferences. Player Insights: Monitor player activity, analyze trends, and identify opportunities to enhance the VIP experience. Cross-Functional Collaboration: Work closely with Marketing, CRM, and Product teams to align VIP initiatives with broader business goals. Event Planning: Plan and coordinate exclusive VIP events (virtual and in-app) to reward and engage top players. Feedback & Improvement: Collect and relay player feedback to inform product improvements and promotional strategies. Compliance: Ensure adherence to responsible gaming policies and company guidelines. Record Keeping: Maintain accurate records of player interactions, preferences, and engagement history. Requirements:  Experience: 3+ years in VIP account management, customer service, or a related role in gaming, hospitality, or entertainment. Customer-First Mindset: Strong relationship-building and communication skills. Industry Knowledge: Experience in social casino, iGaming, or online gaming preferred. Analytical Skills: Ability to assess player behavior, trends, and engagement data. Multi-Tasking: Comfortable working in a fast-paced, dynamic environment. Organization: High level of organization and attention to detail. Tech Savvy: Proficiency in CRM tools and player tracking systems. Budget Management: Knowledge of maintaining a promotional budget and customer reinvestment guidelines. Flexibility: Willingness to work non-traditional hours, including evenings and weekends, to support player needs.

The Company: This opportunity is with an international game studio recognized for its unique art direction and innovative approach to online casino games. The company has a portfolio of 40+ games and combines creativity, technology, and storytelling to deliver high-quality slot experiences and continues to expand its global presence through strong industry partnerships and a commitment to excellence. The Role: As a Sales Manager, you will play a vital role in driving the company’s growth and strengthening its presence within the LatAm iGaming market. You will be responsible for identifying and developing new business opportunities, managing key client relationships, and executing strategies to expand the company’s portfolio. This position requires a proactive and results-oriented professional with strong industry knowledge, excellent communication skills, and the ability to build long-term partnerships that support sustainable revenue growth. About You: You have at least 2 years of proven sales experience within the iGaming industry, particularly across the LatAm market. Fluent in Portuguese or Spanish, you excel at building relationships, negotiating deals, and closing opportunities in competitive environments. You bring a strong understanding of operators and market dynamics, coupled with excellent communication skills and a results-driven mindset that enables you to exceed targets and foster long-term client partnerships. Does this sound like you or someone you know? If so, please contact Alexandra Bomberg at Pentasia for a discussion.  

Business Development  Manager - iGaming Sector - sports betting focus Based in the UK  On targets earnings - €160k  Join a growing, dynamic business  SAAS solution to the Sports betting sector New Business focus    This European business is a B2B provider it is established and proud of its company culture. It is successfully growing and taking business off its main competitor due to its products competitive advantages.  With a focus on acquiring more customers within the sports betting sector, this dynamic, fast growing business, offers a versatile platform that drives engagement, conversion, and revenues across multiple channels. Based with accessibility to London ideally. This company is seeking a Business Development Manager to acquire new clients within the sports betting sector. Your focus will be to drive revenues by identify and securing new clients. Reporting to a sales director, you will collaborate with internal teams based in Europe.  You will have solid B2B sales experience, selling into the sports betting sector. Ideally you will have experience selling SaaS or experience selling another complex solution to sports betting operators. Experience in the sports, betting, or gaming industry is essential, along with good networks & a proven track record of successfully selling a similar solution.  Benefits: Health insurance Pension  Ancillary Benefits (vision, dental, life) Home office set-up allowance Does this sound like you ?