CRM Operations Executive.

Our client is launching an Indian focused sportsbook and casino based out of their offices in Georgia. They are looking for a CRM Campaign Operations executive. The role will 

• Oversee the end-to-end execution of CRM campaigns, ensuring timely and accurate delivery across multiple channels (email, SMS, push notifications, in-app messaging).
• Coordinate with the CRM team to develop campaign schedules, timelines, and task prioritization, ensuring smooth operations.
• Ensure that all campaigns are aligned with customer segmentation strategies and business objectives.

Process Optimization:

• Continuously review and optimize CRM processes to improve efficiency and effectiveness, including campaign setup, execution, reporting, and feedback loops.
• Implement best practices for CRM campaign workflows, automation, and operational procedures.

Cross-Functional Collaboration:

• Work closely with marketing, product, analytics, and customer support teams to align CRM operations with broader marketing strategies and business goals.
• Ensure alignment and communication across departments to guarantee consistency in messaging and customer experience.

Campaign Monitoring & Troubleshooting:

• Monitor CRM campaign performance in real-time and address any operational issues or bottlenecks.
• Proactively identify opportunities to improve campaign delivery and customer engagement, and troubleshoot any operational issues that arise.

If this sounds like you please get in touch for a conversation.