Community Manager - Onsite (Tbilisi, Georgia) *Indian Market Experience*.

Position Overview:

The Community Manager serves as the brand’s frontline representative, fostering a positive, engaging, and inclusive environment for users across social media communities, forums, and messaging platforms. By actively moderating discussions, responding to user inquiries, and gathering feedback, the Community Manager helps maintain brand integrity and strengthens relationships with players. Working closely with customer support, marketing, and product teams, this role ensures that the user experience remains at the heart of community initiatives and informs ongoing improvements.

Key Responsibilities:
Community Engagement & Moderation:

• Actively participate in online conversations to address user questions, concerns, and feedback, ensuring prompt, empathetic responses that reflect brand values and responsible gaming principles.

• Monitor community platforms to maintain a respectful dialogue and moderate harmful content or behavior.

Feedback Loop & Insights:

• Gather insights from user interactions, identifying trends and pain points that can inform product enhancements, content strategies, and promotional initiatives.

• Collaborate with product, brand, and marketing teams to integrate user feedback into future offerings and campaigns.

Content & Campaign Support:

• Coordinate with the Social Media Manager and other stakeholders to align community discussions with ongoing marketing campaigns, product launches, and special events.

• Encourage user-generated content, facilitate contests, and drive engagement that reinforces brand loyalty and community growth.

Performance Tracking & Reporting:

• Define community-focused KPIs (e.g., response time, sentiment, retention) and track performance over time.

• Provide regular reports highlighting community sentiment, engagement metrics, and recommendations to improve the overall user experience.

Cultural & Regulatory Compliance:

• Adapt communication styles to accommodate regional differences and cultural nuances across diverse markets.

• Ensure adherence to regulatory requirements and platform policies, promoting safe, compliant user interactions.

Qualifications & Experience:

• Bachelor’s degree in Communications, Marketing, or a related field.

• 2+ years of experience in community management or customer-facing digital roles, in iGaming, sports, or entertainment industries.

• Excellent written communication skills, with the ability to navigate sensitive issues and maintain a positive brand image.

• Strong interpersonal skills, empathy, and conflict-resolution abilities.

• Familiarity with community management tools, social platforms, and digital analytics methods.

• Experience in the Indian Market.
   

  If you are looking to level up your career as a Community Manager, have experience in the iGaming industry for the Indian market and willing to relocate to Tbilisi, Georgia then Apply Now or Email me directly at: chrysavgi.patera@pentasia.com