Customer Service Executive.

Job Title: Customer Service Specialist

Location: Tbilisi, Georgia

Job Type: Full-time, On-site

 

Key Responsibilities:

• Provide prompt and professional assistance to customers via live chat, phone, email, and authorized messaging apps.
• Resolve customer inquiries and complaints efficiently, offering first-contact resolution whenever possible.
• Escalate complex issues and follow up with relevant departments to ensure a timely resolution.
• Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
• Introduce customers to new promotions, products, and services to enhance their experience.
• Support new customer service team members by offering guidance and training.
• Continuously improve the customer experience by providing feedback on processes and identifying areas for improvement.
• Engage proactively with customers, ensuring they receive a seamless and positive experience.

 

What We’re Looking For:

• 1-2 years of experience in customer service, preferably in a fast-paced environment.
• Professional-level English proficiency (both verbal and written).
• Strong problem-solving, interpersonal, and communication skills.
• Typing speed of at least 50 WPM with a minimum accuracy of 90%.
• Proficiency in Microsoft Office applications, especially Excel.
• Experience with CRM systems and handling customer interactions across multiple platforms.
• iGaming industry experience is a plus but not required—we provide paid training!

 

Why Join Us?

• Competitive salary and performance-based incentives.
• Paid training to set you up for success.
• Opportunity to grow within a dynamic, international team.
• Exposure to the iGaming industry, a fast-growing and innovative sector.
• Collaborative work environment with opportunities for career advancement.