Customer Support Agent (Finnish).

Well known and established iGaming company looking for a Customer Support Executive (Finnish Speaking)

• Location: Onsite in Malta
• Relocation: Package provided

Responsibilities:

• Provide exceptional customer support to Finnish-speaking clientele via live chat and email.
• Troubleshoot issues and offer prompt solutions, ensuring a seamless user experience.
• Assist customers with website navigation, account creation, and management.
• Collaborate with other teams, such as Payments & Fraud, to maintain a secure gaming environment.
• Gather customer feedback for service improvement and relay crucial information to relevant departments.

Requirements:

• Fluency in Finnish and English (additional languages are a plus).
• Previous customer service experience, preferably in iGaming or similar online services.
• Strong communication and interpersonal skills for diverse customer interactions.
• Ability to work independently and as a team player, and open to relocate to Malta.
• Adaptability to work various shifts, including evenings and weekends.

Desirable Qualities:

• Problem-solving mindset with a proactive approach to customer satisfaction.
• Patience and empathy to effectively address customer concerns.
• Strong organizational skills and ability to multitask in a dynamic environment.
• Technical proficiency to navigate and assist with online gaming platforms.

 

Their Offer:

• Salary €26,000 with incentives
• Relocation to Malta package.
• Paid training
• Private health insurance.
• Professional development allowance
• Fitness allowance
• Company-sponsored events.
• Supportive work culture fostering personal and professional development.