Customer Support Agent (German Speaking).

Pentasia are looking for a German-Speaking Customer Support Agent on behalf of a leading iGaming service provider. With years of expertise and cutting-edge technology, this company is dedicated to delivering exceptional player experiences across a wide range of services, including casino and sportsbook marketing, customer support, and more.

The Role:

As a Customer Support Agent, you will be the primary representative of the company, engaging with players via email and live chat. Your role is pivotal in gathering player feedback and working closely with internal departments to continually improve the customer experience. You will also be responsible for escalating issues to relevant teams, ensuring timely resolutions, and maintaining the highest standards of customer service.

Key Responsibilities:

• Provide an exceptional level of customer service to players
• Communicate with various departments to escalate issues and follow up on pending matters
• Manage incoming queries via email and live chat
• Assist departments like Fraud and MLRO when necessary
• Ensure customer queries are handled in line with company guidelines
• Relay recurring issues to management for continuous improvement
• Promote company values and products through daily interactions
• Maintain professional relationships with customers and colleagues
• Liaise with third-party providers to ensure seamless service delivery

Requirements:

• Native or C2-level German proficiency
• Fluent in English
• 1+ year of iGaming customer service experience
• Strong customer focus with a can-do attitude
• Excellent communication skills and a team player mentality
• Ambitious to learn and grow in the iGaming sector

What We Offer:

• Salary: €27,000 + attractive bonus
• Health Insurance & wellness benefits
• Optician/spectacle and blue lens benefits after probation
• Complimentary breakfast/lunch during the week