Head of Training
Posted 7 days agoSofia, Bulgaria, EUROPECompetitive SalaryJob Reference: 37017
A highly unique opportunity exists to join a well established, regulated iGaming business as they launch a new online product offering.
Position Overview:
The Head of Training is responsible for planning, developing, and implementing the organization's training programs. This role involves identifying training needs, evaluating employee performance, and overseeing the training budget. The position collaborates with department managers to determine training objectives and provides guidance to trainers and instructors.
Essential Duties & Responsibilities:
• Training Program Enhancement: Approve new training techniques and suggest enhancements to existing programs.
• Team Management: Manage and coordinate the training team, planning the training schedule.
• Reporting and Forecasting: Prepare regular and special reports on training SOP and projected forecasts.
• Record Keeping: Maintain necessary records and files.
• Revenue Initiatives: Suggest, develop, and implement new revenue-raising initiatives.
• Collaboration and Design: Align with cross-functional resources to create design documents and curriculum plans.
• eLearning Development: Create eLearning units in various formats, including short videos and web-based training.
• Team Member Evaluation: Evaluate Team Members on previous training to identify weaknesses and areas requiring additional training.
• Customer Service Excellence: Ensure the highest quality customer service.
• Table Games Knowledge: Display a working knowledge of all table games Rules & Procedures and remain up to date with changes.
• Positive Interaction: Maintain a positive rapport and professional interaction with all Team Members. Requirements:
• Proficient in using relevant equipment and software applications:
• Minimum 3 years’ experience in a similar role.
• Extensive knowledge of games, operations, Team Member management, and company rules, policies, and procedures. Necessary for seamless execution of training programs.
• Previous experience in developing training programs for Game Shows is a must Minimum Qualifications:
• University Degree.
• Excellent verbal and written communication skills.
• Excellent interpersonal, leadership, team-building, marketing, and problem-solving skills.
• Ability to respond calmly and make rational decisions in a fast-paced environment.
• Advanced level of English.
An excellent salary and benefits package are available.
Position Overview:
The Head of Training is responsible for planning, developing, and implementing the organization's training programs. This role involves identifying training needs, evaluating employee performance, and overseeing the training budget. The position collaborates with department managers to determine training objectives and provides guidance to trainers and instructors.
Essential Duties & Responsibilities:
• Training Program Enhancement: Approve new training techniques and suggest enhancements to existing programs.
• Team Management: Manage and coordinate the training team, planning the training schedule.
• Reporting and Forecasting: Prepare regular and special reports on training SOP and projected forecasts.
• Record Keeping: Maintain necessary records and files.
• Revenue Initiatives: Suggest, develop, and implement new revenue-raising initiatives.
• Collaboration and Design: Align with cross-functional resources to create design documents and curriculum plans.
• eLearning Development: Create eLearning units in various formats, including short videos and web-based training.
• Team Member Evaluation: Evaluate Team Members on previous training to identify weaknesses and areas requiring additional training.
• Customer Service Excellence: Ensure the highest quality customer service.
• Table Games Knowledge: Display a working knowledge of all table games Rules & Procedures and remain up to date with changes.
• Positive Interaction: Maintain a positive rapport and professional interaction with all Team Members. Requirements:
• Proficient in using relevant equipment and software applications:
• Minimum 3 years’ experience in a similar role.
• Extensive knowledge of games, operations, Team Member management, and company rules, policies, and procedures. Necessary for seamless execution of training programs.
• Previous experience in developing training programs for Game Shows is a must Minimum Qualifications:
• University Degree.
• Excellent verbal and written communication skills.
• Excellent interpersonal, leadership, team-building, marketing, and problem-solving skills.
• Ability to respond calmly and make rational decisions in a fast-paced environment.
• Advanced level of English.
An excellent salary and benefits package are available.
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