Payments Operations Manager .

A market-leading Esports platform, is looking for a Payments Operations Manager to join the team. You will take responsibility for the day-to-day management of the payment operations agents and more 

This is a remote position.

Responsibilities: 

• Oversee the day-to-day operations of the payments operations department, including payment processing, fraud prevention, reconciliation, and reporting.

• Develop and implement strategies to enhance payment processes and minimize payment-related risks.

• Lead, mentor, and support a large team of payment ops agents, providing guidance, training, and performance feedback.

• Promote a high-performing, KPI-driven culture in your team - focused on both customer satisfaction (NPS) and hitting your operational targets (CSAT, SLAs, etc.)

• Analyze payment data and metrics to identify opportunities for improvement and drive operational efficiencies.

• Alongside senior leadership, work operationally with account managers of third-party payment service providers, banks, and other external partners to optimize payment operations.

• Collaborate with internal stakeholders to identify and implement enhancements to the payment platform, addressing issues and optimizing user experience.

• Prepare and present regular reports on payment operations performance, including key metrics, trends, and insights, to senior management.

 

Requirements:

• At least 4 years of experience in payment operations preferably within iGaming or fintech industries, with a strong understanding of payment methods, regulations, and compliance requirements.

• At least 2 years managing teams of operation agents.

• In-depth knowledge of payment processing technologies, systems, and best practices, including familiarity with payment gateways, fraud detection tools, and reconciliation processes.

• Strong analytical skills with the ability to interpret complex data and metrics to drive actionable insights and decision-making.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners.

• Demonstrated ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and deadlines effectively.

• Proven track record of driving process improvements and optimizing operational efficiency in payment operations.

• Understanding of regulatory requirements and compliance standards related to payments in the iGaming industry, such as PCI DSS, AML, and KYC regulations.

What’s in it for you?

• You’ll grow as a business leader 
• A focus on flexibility and balance 
• You get to work with a brilliant team in a fast-growing environment 
• There is an attractive salary available