Responsible Gambling Team Leader
Posted 10 days agocompetitive salary Job Reference: 36641
Job title: Responsible Gambling Team Leader
Reports to: Group Head of Compliance & Risk
Onsite working model
A growing iGaming provider in the Isle of Man is looking for an RG Team Leader to join the team.
Responsibilities :
• Responsible for ensuring that daily reports, work queues meet the business Service Level Agreements and customer expectations.
• Mentor the RG team to proactively identify potential non-compliance issues and ensure they are addressed appropriately.
• Relationship management with the AML and Responsible Gambling providers
• Build and maintain a close working relationship with key internal teams such as Compliance, Customer Service, Marketing, Data Analytics and Commercial teams to ensure a smooth operational workflow at all times.
• Work with the Operational Compliance Manager to ensure identified weaknesses are addressed and suitable improvements are recommended, approved, and implemented.
• Work with the QA Analyst to ensure identified weaknesses are addressed and suitable improvements are recommended, approved, and implemented.
• Work alongside the MLRO and Compliance Officers to investigate customers and conduct Enhanced Due Diligence where necessary..
• Assist the fraud team as required, with the Investigation of major complaints to the regulators/authorities; ensure fair and timely resolution.
• Preparing for and attending monthly management meetings and Risk meetings; produce and/or organise reports and board pack;
• Ensure that the highest standards of operational regulatory compliance is achieved and maintained across the locations through working with functional/departmental managers and their teams.
Qualifications:
• A recognised compliance qualification is essential
• A minimum of 3 years’ experience of Responsible Gambling
• Experience of leading a leam, desirable
• Previous experience in a B2C customer support role required
Experience:
• A working knowledge of Responsible Gaming regulations, essential
• A working knowledge of the AML regulations, data protection regulations, advertising regulations including the Advertising Codes of the CAP.
• Have a good eye for detail to identify irregularities and key risks.
• Clearly demonstrates a 'can-do' attitude which successfully overcomes barriers. • Proven Leadership skills with the ability to mentor, develop and motivate a team of experienced compliance employees.
• Proven ability to provide accurate information within tight timescales.
• A self-motivated team player
• An innovative, creative approach to problem solving
+ an attractive salary available + a relocation package
Reports to: Group Head of Compliance & Risk
Onsite working model
A growing iGaming provider in the Isle of Man is looking for an RG Team Leader to join the team.
Responsibilities :
• Responsible for ensuring that daily reports, work queues meet the business Service Level Agreements and customer expectations.
• Mentor the RG team to proactively identify potential non-compliance issues and ensure they are addressed appropriately.
• Relationship management with the AML and Responsible Gambling providers
• Build and maintain a close working relationship with key internal teams such as Compliance, Customer Service, Marketing, Data Analytics and Commercial teams to ensure a smooth operational workflow at all times.
• Work with the Operational Compliance Manager to ensure identified weaknesses are addressed and suitable improvements are recommended, approved, and implemented.
• Work with the QA Analyst to ensure identified weaknesses are addressed and suitable improvements are recommended, approved, and implemented.
• Work alongside the MLRO and Compliance Officers to investigate customers and conduct Enhanced Due Diligence where necessary..
• Assist the fraud team as required, with the Investigation of major complaints to the regulators/authorities; ensure fair and timely resolution.
• Preparing for and attending monthly management meetings and Risk meetings; produce and/or organise reports and board pack;
• Ensure that the highest standards of operational regulatory compliance is achieved and maintained across the locations through working with functional/departmental managers and their teams.
Qualifications:
• A recognised compliance qualification is essential
• A minimum of 3 years’ experience of Responsible Gambling
• Experience of leading a leam, desirable
• Previous experience in a B2C customer support role required
Experience:
• A working knowledge of Responsible Gaming regulations, essential
• A working knowledge of the AML regulations, data protection regulations, advertising regulations including the Advertising Codes of the CAP.
• Have a good eye for detail to identify irregularities and key risks.
• Clearly demonstrates a 'can-do' attitude which successfully overcomes barriers. • Proven Leadership skills with the ability to mentor, develop and motivate a team of experienced compliance employees.
• Proven ability to provide accurate information within tight timescales.
• A self-motivated team player
• An innovative, creative approach to problem solving
+ an attractive salary available + a relocation package
Consultant
