Support Engineer - TIER II.

Our client is an international software and hardware development company. Their core products are applied to the gambling industry, via proprietary and patented solutions that enable the remote use of physical electronic gaming machines.

The company has recently been acquired by a large U.S. firm and is aggressively growing its team to meet global distribution and revenue goals.

We are looking for a Support Engineer (Tier II) to provide high-level technical assistance to operators. This role involves troubleshooting issues, configuring systems, and ensuring smooth product functionality.

Main Responsibilities:

• Deliver timely and effective support to operators via phone, email, and chat (not to end players).
• Analyze, diagnose, and resolve technical issues, escalating complex cases when required.
• Educate customers on product usage, ensuring an optimal experience.
• Manage system setup, configurations, and testing to ensure seamless operation.
• Maintain excellent customer service standards and follow up on issue resolution.

Desired Experience:

• Proven background in technical support or quality assurance, ideally within a software or technology company.
• Knowledge of computer networks and system configurations.
• Experience with Linux OS, scripting, and automation is a plus.
• Familiarity with ticketing systems and monitoring interfaces.
• Flexibility to work shifts, including weekends and holidays.

This is an excellent opportunity to be part of an innovative company shaping the future of live gaming experiences.