Our Practices.

Head of VIP – Brazil This company is seeking a senior VIP professional to lead the development of its high-value player strategy in Brazil. The role focuses on acquiring and retaining top-tier players, creating tailored experiences, and establishing a scalable VIP operation. Initially, this position will operate independently, with the possibility of building a dedicated team as the business grows. Main Responsibilities: Design and implement a comprehensive strategy to attract and retain VIP players in Brazil Leverage an existing network of high-value players and industry contacts to generate immediate business Prospect new VIP clients through poker clubs, premium events, intermediaries, and digital channels Establish and manage partnerships with external VIP agents and affiliates Build a structured acquisition pipeline with clear monthly targets Manage a portfolio of VIP customers with highly personalized and proactive outreach Coordinate exclusive events, travel, hospitality, and customized rewards Collaborate with CRM teams to create segmentation strategies, dedicated campaigns, and churn prevention initiatives Define VIP tiers, qualification criteria, benefits, and betting limits Monitor performance against revenue goals and provide regular reporting to senior leadership Represent the company at poker tournaments, sporting events, and other strategic networking opportunities Recruit and lead a VIP team as the customer base expands Desired experience: At least 3 to 5 years of experience in VIP Management within iGaming, sportsbook, online casino, land-based casinos, or other high-end customer-focused industries Demonstrated ability to transfer and activate an existing portfolio of high-value players; this is a critical requirement Strong network within São Paulo's poker and luxury entertainment communities Native-level Portuguese and advanced English are required; Spanish is considered a strong advantage but is not mandatory Hands-on experience in relationship management, customer acquisition, and retention strategies Results-oriented mindset with the ability to work toward aggressive commercial targets Previous experience with a leading sportsbook or casino operator is highly desirable, though not essential  

Title - Accounts Executive Location - Malta Hybrid A well-established iGaming company on Malta is looking for a enthusiastic Accounts Executive to join the team and report to the Head of Finance.   The selected professional will - Maintain accurate and up-to-date accounting records, Handle invoice processing and execute payments Perform reconciliations for bank accounts, payment providers Assist with month-end close Support the preparation of financial reports Assistance with audits   Qualifications & Skills Degree or diploma in Accounting, Finance, or a related field Interest in iGaming and fintech/payment solutions Advanced proficiency in Microsoft Excel What's in it for you ? Attractive salary, health insurance, wellness benefits and more

Customer Service Agent (Finnish Speaking) Location: Malta | Hybrid Salary: €25,000 – €30,000   About the Role We’re looking for a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing international iGaming company in Malta. As the first point of contact for players, you’ll provide support via phone, chat, and email, ensuring a smooth, safe, and positive customer experience in a regulated online gaming environment.   Responsibilities Support customers in Finnish and English via chat, email, and phone Assist with account queries, verification, deposits, withdrawals, and promotions Review KYC documents and perform security checks Resolve customer issues professionally and efficiently Collaborate with teams such as Risk, Fraud, and Responsible Gaming Maintain accurate records in line with internal and legal requirements Support translation and localisation tasks when needed Contribute to a positive and collaborative team environment   What We’re Looking For Fluent Finnish and English, written and spoken Strong communication and customer service skills Comfortable working shifts, including future night shifts Flexible and motivated to grow within a scaling company Responsible, accurate, and detail-oriented Previous customer support experience is a plus Interest in online gaming or sports betting is an advantage   What’s Offered Hybrid working model Paid onboarding and training in Belgium (flights and accommodation included) Lunch allowance for office days Full reimbursement of office parking costs Growth and development opportunities within a fast-growing company International and supportive work environment