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Operations Managers (Thailand)
Salary: 60,000 - 110,000 THB per month
Location: Asia, 100% Remote
Employment: Full-time
About the Role
We are looking for experienced Operations Managers to take ownership of the day-to-day operations and performance of established B2C online gaming brands in Thailand.
This is a senior, hands-on opportunity suited to someone who understands the Thai online gaming market and can operate with a high level of autonomy. The platform and much of the underlying infrastructure are highly automated, so the focus is on someone who can take ownership, identify what needs to be done, and drive things forward.
Depending on experience and fit, successful candidates may take ownership of a specific brand, team, or area of the Thailand operation.
Key Responsibilities
Take ownership of day-to-day operations and performance across assigned B2C brands in Thailand
Drive the ongoing development, optimisation and growth of the local operation
Monitor market conditions, player behaviour, competitors and commercial opportunities within Thailand
Manage and coordinate local operational requirements, ensuring the business is effectively positioned for the Thai market
Work closely with internal teams and the Founder/CEO to identify operational priorities, resolve issues and implement improvements
Support the launch and optimisation of new brands, products and initiatives within the market
Oversee relationships and operational processes with relevant local partners, including payment providers, affiliates and other commercial partners
Manage and develop local affiliate and traffic relationships, including onboarding, performance and commercial activity
Ensure payment channels and processes are working effectively, identifying and resolving issues where required
Support VIP operations and handle escalations or critical player-related issues when necessary
Oversee Thai localisation and content, ensuring communications, promotions and marketing materials are appropriate for the local market
Identify operational risks, inefficiencies and opportunities, taking ownership of solutions rather than waiting for direction
Work independently within a lean, highly automated environment and act as a key operational point of contact for Thailand
What We're Looking For
Proven experience in Thai iGaming, online gaming, casino or sportsbook operations
Previous experience at Country Manager, Operations Manager, Senior Operations Manager or a similar level
Strong understanding of the Thai online gaming market and local player behaviour
Experience working within a B2C gaming environment
Good understanding of local payments and payment processes
Exposure to affiliate management, traffic acquisition or other commercial functions
Experience managing or taking ownership of a market, brand, team or operational function
Strong commercial and operational judgement, with the ability to identify what needs attention and take action
Comfortable working autonomously in a fast-moving and relatively lean environment
Fluent Thai and English
Existing relationships or a strong network within the Thai iGaming market would be advantageous
What You Can Expect
The opportunity to take genuine ownership of operations within the Thailand market
A senior role within an established gaming business with further Asian expansion planned
Exposure to multiple B2C brands and a highly automated technology platform
Significant autonomy and direct interaction with senior leadership
Fully remote working from Thailand
Competitive salary of 60,000 - 110,000 THB per month, with flexibility for exceptional candidates
Performance-based bonus linked to business and operational KPIs
Principal Streaming Technology & Quality Lead
About the Role
We are looking for a senior streaming technology specialist to take ownership of streaming quality, performance, reliability, scalability, and cost efficiency within a high-volume live casino environment.
You will work closely with Product, Engineering, Data, infrastructure teams, streaming providers, and CDN partners to understand performance at a detailed level, solve complex issues, and drive measurable improvements.
This is a principal-level individual contributor role with no direct reports. Alongside operational optimization, you will help define the long-term streaming technology strategy needed to support international growth.
Key Responsibilities
Streaming Quality & Performance
Own the ongoing measurement and improvement of streaming quality across live casino services.
Define and evolve KPIs covering latency, reliability, playback, availability, and player experience.
Build and improve dashboards, monitoring, alerting, and observability capabilities.
Analyze performance across markets, network conditions, devices, browsers, operating systems, and other relevant dimensions.
Identify systemic, regional, and provider-specific issues and turn technical findings into actionable improvement plans.
Technical Collaboration
Work with Engineering, Product, Data, and other technical teams to develop the infrastructure and analytics needed to monitor streaming effectively.
Lead investigations into complex streaming issues with internal teams and external partners.
Define technical requirements and drive initiatives from problem identification through implementation and validation.
Act as the internal subject-matter expert for streaming technology and quality.
Providers & CDN Management
Work directly with streaming and CDN providers to improve reliability, latency, coverage, scalability, and overall quality.
Evaluate provider performance across different markets and use cases.
Identify opportunities to improve routing, provider allocation, CDN configuration, redundancy, and delivery architecture.
Monitor streaming costs and identify ways to improve efficiency without compromising quality.
Technology Strategy
Develop the long-term streaming technology roadmap supporting business growth and new markets.
Assess existing architecture and identify areas that should be improved, replaced, or potentially brought in-house.
Evaluate new streaming technologies, vendors, and delivery solutions.
Provide recommendations around player strategy, multi-provider architecture, redundancy, CDN strategy, quality-versus-cost decisions, and infrastructure requirements.
Stay current with developments in streaming, codecs, real-time delivery, CDN technology, playback, and related infrastructure.
Requirements
10+ years of experience in streaming, video infrastructure, media technology, or a related technical field.
Proven experience operating or optimizing large-scale streaming services.
Strong understanding of streaming architectures, video players, CDNs, delivery technologies, and performance optimization.
Experience with real-time or low-latency streaming.
Live casino, live gaming, sports streaming, or similar experience is highly desirable.
Strong analytical skills and experience with monitoring, dashboards, observability, and performance data.
Ability to combine deep technical problem-solving with broader technology strategy.
Experience working with streaming vendors, infrastructure providers, and/or CDNs.
Proven ability to influence and deliver results across teams without direct management authority.
Strong commercial awareness and ability to balance technical performance with cost.
Excellent communication skills with both technical and non-technical stakeholders.
Strong English; Armenian is a significant advantage.
Location & Working Arrangement
Yerevan is preferred.
Exceptional remote candidates may be considered if they can travel to Yerevan at least once per month and work closely with the local Product and Engineering teams.
What Success Looks Like
Success means having clear, data-driven visibility into streaming quality across the business, detecting issues before they materially affect players, continuously improving performance across markets and devices, optimizing provider performance and costs, and maintaining a clear technology roadmap for future scale.
This is an opportunity for an experienced streaming professional to have significant technical ownership and strategic influence over a critical part of a global live gaming operation.
About the Opportunity
Our client is a rapidly growing business operating within the sports, gaming, media, entertainment, and technology sectors. They are seeking an ambitious Sales Associate to join their Charlotte office and play a key role in driving commercial growth.
This is an excellent opportunity for someone early in their sales career who is looking to join a high-growth organization where they can learn from experienced commercial leaders, develop new business skills, and build a long-term career in sales.
Industry experience is not required. The client is primarily looking for someone who is driven, coachable, commercially minded, and eager to succeed.
Responsibilities
Identify and engage prospective customers through outbound outreach, networking, and market research.
Generate and qualify new business opportunities for the commercial team.
Build relationships with prospective clients and key decision-makers.
Conduct outreach via phone, email, LinkedIn, and other communication channels.
Schedule meetings and support senior sales team members throughout the sales process.
Maintain accurate records and activity within CRM platforms.
Assist with proposals, presentations, and client communications.
Research market trends and identify potential areas for business growth.
Attend industry events, conferences, and networking opportunities when required.
Collaborate with internal teams to support revenue-generating initiatives.
Requirements
Approximately 1+ year of experience in Sales, Business Development, Recruitment, Account Management, Customer Success, or another client-facing role.
Excellent communication and interpersonal skills.
Strong motivation to build a successful career in sales.
Confident engaging with prospective clients and building relationships.
Highly organized with strong attention to detail.
Self-motivated, proactive, and results-oriented.
Experience using CRM tools is advantageous but not essential.
Genuine interest in sports, gaming, entertainment, media, or technology.
Willingness to work in a hybrid environment, with a minimum of three days per week in the Charlotte office.
What's on Offer
Competitive base salary
Attractive commission structure with the opportunity to earn commission directly on personal sales performance.
Comprehensive benefits package.
Hybrid working environment with a minimum three days per week in the office.
Clear career progression within a growing commercial organization.
Exposure to a dynamic and fast-evolving industry.
The opportunity to work alongside an experienced and successful sales team.
Ideal Candidate
The ideal candidate is someone early in their career who is eager to learn, highly motivated, and excited by the prospect of building a successful career in sales. This role would suit a recent graduate or junior sales professional who possesses strong ambition, a positive attitude, and a genuine desire to develop commercial skills within a high-growth environment.
Just as importantly, we're looking for someone who has a real interest in sports, gaming, and the broader entertainment landscape. You do not need direct industry experience, but a natural enthusiasm for the sector will be critical in understanding the market, engaging prospective clients, and building credibility with customers.
If you're competitive, relationship-driven, curious by nature, and want to be part of a business operating in one of the most exciting and fastest-growing industries in the market, we'd love to hear from you.