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Chat Host (Remote – Rotative Shifts)
Night shift included
Location: Remote (based in Ceuta, Spain)
Industry: Online Gambling / iGaming
Languages: Spanish and English (MUST)
We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.
Key Responsibilities
Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere.
Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies.
Provide excellent customer support, answering player queries and escalating issues when necessary.
Encourage participation in games, promotions, and events through positive interaction and engagement.
Report player feedback, technical issues, or unusual activity to relevant teams.
Adapt to rotative shifts, including evenings, weekends, and holidays.
Requirements:
Based in Ceuta, Spain (remote working set-up required).
Previous experience in customer service, community management, or hospitality is an advantage.
Excellent communication skills, both written and spoken.
Fluency in Spanish (English is a strong plus; other languages are an asset).
Confident, engaging personality with the ability to build rapport quickly.
Comfortable working in a regulated online gambling environment.
Flexible to work on a rotating shift schedule.
Chat Host (Remote – Rotative Shifts)
Night shift included.
Location: Remote (based in Ceuta, Spain)
Industry: Online Gambling / iGaming
Languages: Spanish and English (MUST)
We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.
Key Responsibilities
Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere.
Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies.
Provide excellent customer support, answering player queries and escalating issues when necessary.
Encourage participation in games, promotions, and events through positive interaction and engagement.
Report player feedback, technical issues, or unusual activity to relevant teams.
Adapt to rotative shifts, including evenings, weekends, and holidays.
Requirements:
Based in Ceuta, Spain (remote working set-up required).
Previous experience in customer service, community management, or hospitality is an advantage.
Excellent communication skills, both written and spoken.
Fluency in Spanish (English is a strong plus; other languages are an asset).
Confident, engaging personality with the ability to build rapport quickly.
Comfortable working in a regulated online gambling environment.
Flexible to work on a rotating shift schedule.
The Company:
This opportunity is with a leading global provider of sports data, dedicated to transforming the industry through innovation. Our client specializes in sports data collection and analysis, advanced data management, and cutting-edge services such as AI-driven insights and sports visualization.
The Role:
As a Business Development Representative, you will play a key role in driving growth across the Latam region. Your responsibilities include generating and qualifying new business opportunities, managing sales activities through CRM systems, and supporting account executives and sales managers by building a strong pipeline. This role requires creativity in prospecting, strong negotiation skills, and the ability to effectively communicate the company’s value proposition to potential clients within the gaming and betting industry.
About You:
You have over 2 years of experience in business development within igaminga/sports betting industry, with a strong background in lead generation and client prospecting. You are fluent in both English and Spanish and comfortable working with international clients. Proficient in CRM tools like Salesforce or Outreach, you bring excellent communication and negotiation skills, a passion for sports, and the flexibility to travel when needed.
Does this sound like you or someone you know?
If so, please contact Alexandra Bomberg at Pentasia for a discussion.
Mission
You will own the design and delivery of my clients entry strategies in American markets, ensuring they are strategically sound, financially viable, and operationally scalable. You build the go-to-market blueprint for each priority opportunity, own the business case, and lead the internal alignment across functions. You shape and structure strategic partnerships, tenders, and consortia from a Group-level perspective.
Key Responsibilities:
Define go-to-market models (e.g., JV, PMA, acquisition, B2B, license) with input from relevant teams
Build and own the financial business plan and profitability model for each opportunity
Design strategic partnerships or consortia, aligning legal, governance, and financial dimensions
Serve as the clients lead on internal governance for market entries (SteerCos, investment committees)
Support execution of M&A projects in coordination with Group Corporate Development
What Success Looks Like:
Market entries are strategically coherent, financially solid, and internally aligned
Approach to tenders and partnerships is differentiated and well-structured
Internal stakeholders are aligned, and execution is seamless across departments
Ideal Profile:
7–10 years in strategy, corporate development, or financial planning in Lottery, Gaming or Betting
Proven experience building BPs and shaping strategic frameworks in regulated industries
Skilled in high-stakes negotiation, modelling, and multi-stakeholder orchestration
Fluent in English; other languages a plus