Tech.

My client is a leading provider of AI-powered customer service tools, specializing in sports betting & gaming sector. They partner with global operators to deliver intelligent, automated support that enhances player experience and operational efficiency. They are now expanding the U.S. engineering capability to support client integrations and AI performance excellence across the region. Why Join? · Be part of the team shaping the future of AI-driven customer service in gaming and sports · Work directly with world-class engineers, data scientists, and product leaders · Blend hands-on technical work with strategic product impact · Competitive salary, performance incentives, and potential equity participation · Fully remote work options available within the U.S. The Role: This role is primarily a full-stack developer position, with a strong focus on AI evaluation and client integration. You’ll work closely with Product, Engineering, and Client Solutions teams to: · Deploy and integrate the AI platform into client stacks · Build, test, and monitor custom connectors, APIs, and data flows · Design and automate evaluation systems to measure and improve AI response quality · Contribute directly to the continuous improvement of the AI and platform architecture This role is ideal for a technically versatile engineer who enjoys working across code, data, and AI quality systems and who thrives in a fast-moving, high-impact environment. Key Responsibilities: Client Integration & Engineering · Prompt engineering (design and implement client specific prompts) · Model selection (evaluation and selection of LLM configurations for client specific context) · Build and maintain integrations between the AI platform and client systems (PAMs, CRMs, ticketing, chat, data APIs, etc.) · Support deployment, configuration, and validation of new AI environments for enterprise customers · Develop and maintain reusable SDKs, API wrappers, and automation scripts to streamline onboarding · Troubleshoot and resolve technical issues in collaboration with the Product and Solutions teams AI Evaluation & Quality · Design and run automated and manual evaluation tests for AI responses (accuracy, tone, latency, compliance) · Build dashboards and tools to monitor AI quality and performance across client deployments · Partner with the Senior Product Manager to translate evaluation findings into roadmap improvements · Collaborate with the AI engineering team to test new model versions and fine-tuning experiments · Document findings and maintain clear visibility of performance metrics for internal and client stakeholders About You: My client are seeking a full-stack engineer who can work comfortably at the intersection of software engineering, applied AI, and client delivery. Requirements: · 4+ years’ experience in full-stack engineering or ML · Strong proficiency in Node.js with Ruby on rails experience a major plus · Understanding of APIs, data pipelines, and system integrations · Familiarity with LLMs or conversational AI platforms (OpenAI, Anthropic, etc.) · Experience with evaluation frameworks (precision/recall, prompt-based testing, or human-in-the-loop QA) · Strong analytical and troubleshooting skills; ability to debug across systems · Excellent communication skills and comfort working across distributed global teams Bonus / Nice-to-Have: · Experience with gaming, sports betting, or high-volume transactional systems · Exposure to observability tools (e.g., Datadog, Grafana) or experiment tracking frameworks · Interest in applied AI safety, ethics, and model performance evaluation

My client is seeking a Senior Director, Debit Program Management, who will report to board level leadership. The successful candidate will lead the launch of our client Group’s first U.S. debit card program, including developing strategy, defining KPIs, and planning future organizational needs and headcount. The Senior Director will oversee the program from initiation through execution, establishing the foundation for a new business function. This position involves leadership of key program activities and will directly contribute to the development of the groups payment strategy for North America. This role will require quarterly in-person work at the groups US HQ but otherwise will be remote.  Key Responsibilities Leadership & Oversight - Provide strategic direction and management across operational functions, ensuring alignment with company goals. Program & Project Management – Lead key initiatives, including debit program launches, client/partner implementations, and cross-functional projects from strategy through execution Operational Excellence & Compliance – Oversee daily processes, documentation, and controls while ensuring compliance with banking, PCI, financial, and regulatory standards Client & Partner Management – Build and manage strong client and partner relationships, serving as the primary contact for payment processing accounts and ensuring service delivery Risk Management & Controls – Develop and manage processes for fraud prevention, disputes, chargebacks, and KYC/CIP to protect the business and its clients Strategy & Growth – Define short- and long-term operational strategies, evaluate tools and resources, and benchmark industry best practices to drive efficiency and scalability Requirements Bachelor’s degree (BS/BA) or equivalent experience (5+ years in business, product or project management and leadership). 5+ years of experience in prepaid, debit, or credit program management in the U.S., OR in sponsor banking, card processing, or card network program/project management. Proficiency in Microsoft Office, especially Excel, with strong ability to interact with business intelligence tools. Proven track record of delivering results in fast-paced, dynamic environments. Ability to work independently and in cross-functional teams, with strong initiative, drive, and follow-through. Excellent written and verbal communication skills for both internal and external stakeholders. Strong relationship-building skills at all organizational levels. Highly detail-oriented with strong ethical standards, integrity, and ability to handle confidential information Perks & Benefits Comprehensive private Healthcare Insurance RSUs Bonus Flexible work environment and home office available Home office allowance Gym & Leisure Allowance All the hardware and software you need to be successful Regular company events and social outings, activities, Spot Awards and a Monthly Social Club Access to courses for Personal and Career Development Company Paid Volunteer Day

My client is seeking a talented System Administrator to join a growing team in Fort Lee, New Jersey. If you’re passionate about IT support, thrive in a fast-paced environment, and want to be part of the dynamic iGaming sector, we want to hear from you. The System Admin is to provide timely and effective technical support to the team in the new office in New Jersey. The candidate will be responsible for diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role is key to maintaining operational excellence across all IT support services and ensuring a smooth and productive experience for internal users. Responsibilities: Provide first-line and second-line technical support for internal users via Jira Service Desk, in person, or through corporate messenger (Slack). Diagnose and resolve issues related to hardware, software, peripherals, network access, and operating systems (mostly MacOS). Configure and install laptops, desktop systems, printers, mobile devices, CCTV, ACS, meeting rooms and other IT equipment. Maintain daily health of IT systems, including updates, patches, and performance checks. Document incidents, resolutions, and knowledge base articles for internal use (Confluence). Maintain inventory and lifecycle management of IT assets (Jira Assets). Manage and troubleshoot Local Area Networks (LAN), Wi-Fi networks, and VPN access (Paloalto). Assist with Onboarding and Offboarding (including providing IT-equipment, accesses, setting up systems, configure VPN, security software etc). Set up workstations for new employees, including email, system access. Assist with audio/video and conferencing equipment, including meeting room and media classes setups. Ensure follow-up with users to confirm issue resolution and collect feedback. Contribute to continuous improvement of support processes and user satisfaction. Collaborate with other IT teams for escalation and cross-functional troubleshooting when needed. Requirements: Minimum 3 years of experience in a technical support or system administration role. Proficiency with macOS systems (Windows will be a plus). Ability to diagnose and resolve basic technical issues independently. Strong knowledge of IT support tools and ticketing systems (e.g., Jira). Excellent oral and written communication skills in English (Any others will be a plus). Ability to manage multiple priorities in a fast-paced environment. Service-oriented mindset with a focus on user experience and reliability. Plus points for: Experience working in a service desk environment with SLA-based response times. Familiarity with MDM systems for managing Apple devices (e.g., Jamf). Hands-on experience with MikroTik and Ubiquiti network devices. Knowledge of CCTV and access control systems. Experience supporting AV/meeting room equipment (Logitech, Crestron, etc.). Basic scripting (PowerShell, Bash) or automation skills for desktop provisioning. Understanding of ITIL or similar IT service management frameworks. Why Join? Be part of a fast-growing company in the exciting iGaming sector. Opportunity to work with an international and diverse team. Support career growth and continuous learning. Competitive salary and benefits package. Core Benefits: Medical, Dental, and Vision Insurance Life and Disability Insurance 401(k) Retirement Savings Plan with company match Generous Paid Time Off, including holidays and personal days Annual and KPI-based Bonuses -  performance-driven bonuses are available based on personal and company achievements Additional Programs: Employee Assistance Program (EAP) Wellness initiatives and voluntary insurance options Professional development and training opportunities Office Perks: Collaborative, team-oriented environment Regular team-building activities and company events Stocked snacks, coffee, and beverages