Our Practices
Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.
We are looking for a Dutch Speaking Game Presenter to join the team in Bucharest, Romania! Who will you be working for? Our client, headquartered in Bucharest, Romania, is a prominent content provider for the iGaming sector. They offer a diverse portfolio of products, including slots, bingo, and live casino games. Currently, they are establishing a new team and seeking online dealers to join them. As an online dealer, you would play the role of a dealer in various games such as Blackjack or Baccarat, providing an authentic casino experience in the online realm. If you like interacting with people and feel comfortable in front of the camera, then this opportunity is for you! What you will be doing? • Serve as the Company's gaming expert, embodying superior knowledge and delivering high-quality experiences (don't worry, you will receive complete training for the role!) • Professionally present games, showcasing exceptional skills aligned with performance expectations. • Engage and immerse players in the live dealer experience. • Maintain technical proficiency in all games, ensuring compliance with brand guidelines and performance awareness. • Perform gaming operations in line with legislation and company standards for efficiency, security, and customer satisfaction. • Contribute to the Company's growth plans through active involvement in continuous improvement efforts. Who are you? • Fluent in English and Dutch (must). • Open to relocating to Bucharest, Romania. • Possess a genuine interest in iGaming and a strong desire to expand knowledge in the field. • Capable of sustaining high energy levels for games that require animated performances. • Flexible with working hours, including nights, weekends, and bank holidays. What do we offer? • €Attractive per month + night/weekend shift incentives • Performance bonus • Relocation assistance • Company accommodation • Covering accommodation utilities • Paid training • Paid medical subscription • Career growth opportunities within an international tech company
A global Gaming Technology operator is looking for a Payments Agent in Sao Paulo to join their international team. This is a hybrid role. Let's start with the role The Payments Agents are responsible for processing the customers' documents verifications and withdrawal requests by applying all the respective rules and procedures. As a Payments Agent you will: Collect and analyze key information in accordance with the regulations of the competent auditing authorities; Notify customers about the results of their KYC and withdrawal requests via e-mail or private messaging; Verify documentation and approve withdrawals; Communicate with other departments, following pending issues related to customer's identification or withdrawal; Collaborate with team leader & colleagues from various departments, including leading shifts and distribution of daily tasks for the whole team; Guarantee the secure and confidential management and sharing of sensitive information; Ensure compliance with all AML laws and regulations; Update customer database and improve past data entries; Monitor KYC and Payments automations, ensuring that any problem will be properly handled and informed throughout the affected teams; Generate high-quality reports; Participate in cross departmental projects. What you'll bring Availability to work on shifts, including nights and weekends. Observation and attention to detail; Service Orientation — Actively looking for ways to help customers; Communication and organizational skills; Good skills in Google Suite and MS Office (Including Power BI) Good Knowledge of English language (Verbal and Written); Relevant working experience in a back-office role will be considered an asset.
Who will you be working for? A global Gaming Technology operator is looking for a KYC Agent in Sao Paulo to join their international team. Let's start with the role The KYC Agents are responsible for processing the customers' documents verifications and withdrawal requests by applying all the respective rules and procedures. Key Responsibilities: Collect and analyze key information in accordance with the regulations of the competent auditing authorities; Notify customers about the results of their KYC and withdrawal requests via e-mail or private messaging; Verify documentation and approve withdrawals; Communicate with other departments, following pending issues related to customer's identification or withdrawal; Collaborate with team leader & colleagues from various departments, including leading shifts and distribution of daily tasks for the whole team; Guarantee the secure and confidential management and sharing of sensitive information; Ensure compliance with all AML laws and regulations; Update customer database and improve past data entries; Monitor KYC and Payments automations, ensuring that any problem will be properly handled and informed throughout the affected teams; Generate high-quality reports; Participate in cross departmental projects. Requirements: Availability to work on shifts, including nights and weekends. Observation and attention to detail; Service Orientation — Actively looking for ways to help customers; Communication and organizational skills; Good skills in Google Suite and MS Office (Including Power BI) Good Knowledge of English language (Verbal and Written); Relevant working experience in a back-office role will be considered an asset.
On behalf of our client, Pentasia is actively in search of a Customer Support Agent (Swedish Speaking) for the Swedish market to join a dedicated team in central Malta! As the primary point of contact for the customers, your main responsibility is to provide exceptional support and actively enhance the gaming experience for our customers. Through proactive customer engagement, your role involves identifying, addressing, resolving, and preventing any negative customer experiences. They offer an excellent opportunity to launch your career in the iGaming industry, enhance your skills, expand your knowledge, and be part of a vibrant and welcoming work environment. Their work model includes a Hybrid Work from Home (WFH) option, allowing you the flexibility to work both in the office and remotely. Your Key Responsibilities: Cultivate and maintain customer relationships through phone, email, and live chat. Strive to find solutions for customer inquiries and issues while working towards a 'one correct answer' approach across all communication channels. Contribute to and support our Customer Relationship Management (CRM) infrastructure. Actively gather and share customer insights. Collaborate in planning customer engagement initiatives. Monitor campaigns and promotions across all designated customer touchpoints. Assist with translations, content creation, and marketing to ensure effective communication with our customers. Offer fresh ideas and feedback to continually enhance our work processes, allowing room for creative input. Assist in aligning campaigns and promotions across designated customer touchpoints. Desired Qualifications: Native Swedish speaker with fluency in English (additional languages are a plus). Previous experience in online customer service. A positive outlook and a can-do attitude, with a strong willingness to learn and go the extra mile. Excellent written and verbal communication skills. A genuine interest in iGaming. Proficiency in Microsoft Office. The Offer: €Attractive Salary/annum + incentives Hybrid work setting Private Health insurance Health and wellness allowance 4 weeks of annual work from anywhere Sim card allowance
On behalf of our client, Pentasia is actively in search of a Customer Support Agent (Finnish Speaking) for the Finnish market to join a dedicated team in central Malta! As the primary point of contact for the customers, your main responsibility is to provide exceptional support and actively enhance the gaming experience for our customers. Through proactive customer engagement, your role involves identifying, addressing, resolving, and preventing any negative customer experiences. They offer an excellent opportunity to launch your career in the iGaming industry, enhance your skills, expand your knowledge, and be part of a vibrant and welcoming work environment. Their work model includes a Hybrid Work from Home (WFH) option, allowing you the flexibility to work both in the office and remotely. Your Key Responsibilities: Cultivate and maintain customer relationships through phone, email, and live chat. Strive to find solutions for customer inquiries and issues while working towards a 'one correct answer' approach across all communication channels. Contribute to and support our Customer Relationship Management (CRM) infrastructure. Actively gather and share customer insights. Collaborate in planning customer engagement initiatives. Monitor campaigns and promotions across all designated customer touchpoints. Assist with translations, content creation, and marketing to ensure effective communication with our customers. Offer fresh ideas and feedback to continually enhance our work processes, allowing room for creative input. Assist in aligning campaigns and promotions across designated customer touchpoints. Desired Qualifications: Native Finnish speaker with fluency in English (additional languages are a plus). Previous experience in online customer service. A positive outlook and a can-do attitude, with a strong willingness to learn and go the extra mile. Excellent written and verbal communication skills. A genuine interest in iGaming. Proficiency in Microsoft Office. The Offer: €Attractive Salary/annum + incentives Hybrid work setting Private Health insurance Health and wellness allowance 4 weeks of annual work from anywhere Sim card allowance
On behalf of our client, Pentasia is actively in search of a Responsible Gaming Associate for the Swedish market to join a dedicated team in central Malta! In this role, you will play a pivotal role within our Compliance Team, advocating for Responsible Gaming across various aspects, including Customer Service, Marketing, and technical improvements that promote Responsible Gaming. Your responsibilities will involve proactive outreach to ensure players are gaming responsibly, collaborating closely with the Customer Care Team to handle issues related to problem gambling, self-exclusion, and underage players in our licensed markets, with a specific focus on the Swedish Gambling Authority (SGA). Prepare to make a meaningful impact! Key Responsibilities: Ensure Compliance with Responsible Gaming Legislation. Conduct outbound communication with players to monitor and encourage responsible gaming. Perform customer account reviews using internal reports and data points/triggers from player accounts. Address Responsible Gaming queries with a focus on the Swedish market. Review customer responses to Responsible Gaming interactions. Provide streamlined support for Anti-Money Laundering (AML) processes in Sweden. Qualifications: Exceptional written and verbal communication skills in both English and Swedish. Previous experience in RG. Strong understanding of Swedish gaming regulations. Outstanding interpersonal skills, characterized by honesty and integrity. Resilient and positive mindset, thriving in a fast-paced, dynamic work environment. Proactive in seeking process enhancements and demonstrating forward-thinking. Excellent problem-solving and analytical abilities. Demonstrated ability to excel under pressure and efficiently manage tight deadlines. Offer: €38-40K Salary/annum Hybrid work setting Private Health insurance Health and wellness allowance 4 weeks of annual work from anywhere Sim card allowance
We are looking for a Portuguese Speaking Game Presenter to join the team in Bucharest, Romania! Who will you be working for? Our client, headquartered in Bucharest, Romania, is a prominent content provider for the iGaming sector. They offer a diverse portfolio of products, including slots, bingo, and live casino games. Currently, they are establishing a new team and seeking online dealers to join them. As an online dealer, you would play the role of a dealer in various games such as Blackjack or Baccarat, providing an authentic casino experience in the online realm. If you like interacting with people and feel comfortable in front of the camera, then this opportunity is for you! What you will be doing? • Serve as the Company's gaming expert, embodying superior knowledge and delivering high-quality experiences (don't worry, you will receive complete training for the role!) • Professionally present games, showcasing exceptional skills aligned with performance expectations. • Engage and immerse players in the live dealer experience. • Maintain technical proficiency in all games, ensuring compliance with brand guidelines and performance awareness. • Perform gaming operations in line with legislation and company standards for efficiency, security, and customer satisfaction. • Contribute to the Company's growth plans through active involvement in continuous improvement efforts. Who are you? • Fluent in English and Portuguese (must). • Open to relocating to Bucharest, Romania. • Possess a genuine interest in iGaming and a strong desire to expand knowledge in the field. • Capable of sustaining high energy levels for games that require animated performances. • Flexible with working hours, including nights, weekends, and bank holidays. What do we offer? • Exceptional salary per month + night/weekend shift incentives • Performance bonus • Yearly bonus • Relocation and paperwork assistance • Company accommodation • Covering accommodation utilities • Paid training • Paid medical subscription • Paid weekly massages • Career growth opportunities within an international tech company
Company Our client is a leading content provider to the iGaming industry offering a multi-product portfolio with a variety of products ranging from, Slots, bingo and live casino. They are building a new team and now looking for online dealers to join them. You would act as the dealer in different games like Blackjack or Baccarat. Just like in a real casino, only this is online. If you like interacting with people and feel comfortable in front of the camera then this opportunity is for you! Relocation and Visa support provided! The company also provides accommodation and all the necessary trainings. Key duties and responsibilities: Be “the face” of the Company delivering expert knowledge and superior gaming quality Present all games in the required professional manner, always showcasing exceptional presenting skills in line with the Company’s performance expectations Engage players and immerse them in the live dealer experience Maintain a professional level of technical proficiency in all games with the ability to always remain fully aware of your performance and ensure compliance with our clients brand guidelines Carry out all gaming operations in line with the current legislation and to the required company standards of efficiency, security, and customer satisfaction Have an active role in the Company’s continuous improvement plan to achieve plans for future growth within the Company. Required skills or abilities: Fluency in English and Bahasa Indonesian is a must Must be able to maintain high energy levels for the duration of games that require a more animated performance Flexibility of working hours and must be willing to work on a shift pattern which includes nights, weekends, and bank holidays
We are looking for a Vietnamese Speaking Game Presenter to join the team in Bucharest, Romania! Who will you be working for? Our client, headquartered in Bucharest, Romania, is a prominent content provider for the iGaming sector. They offer a diverse portfolio of products, including slots, bingo, and live casino games. Currently, they are establishing a new team and seeking online dealers to join them. As a Game Presenter. you would play the role of a dealer in various games such as Blackjack or Baccarat, providing an authentic casino experience in the online realm. If you like interacting with people and feel comfortable in front of the camera, then this opportunity is for you! What you will be doing? • Serve as the Company's gaming expert, embodying superior knowledge and delivering high-quality experiences (don't worry, you will receive complete training for the role!) • Professionally present games, showcasing exceptional skills aligned with performance expectations. • Engage and immerse players in the live dealer experience. • Maintain technical proficiency in all games, ensuring compliance with brand guidelines and performance awareness. • Perform gaming operations in line with legislation and company standards for efficiency, security, and customer satisfaction. • Contribute to the Company's growth plans through active involvement in continuous improvement efforts. Who are you? • Fluent in English and Vietnamese (must). • Open to relocating to Bucharest, Romania. • Possess a genuine interest in iGaming and a strong desire to expand knowledge in the field. • Capable of sustaining high energy levels for games that require animated performances. • Flexible with working hours, including nights, weekends, and bank holidays. What do we offer? • Exceptional salary per month + night/weekend shift incentives • Performance bonus • Relocation and paperwork/VISA assistance • Company accommodation • Covering accommodation utilities • Paid training • Paid medical subscription • Paid weekly massages • Career growth opportunities within an international tech company
