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Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.
An award winning company in the iGaming sector is looking to hire a qualified Head of F, P and A. Ideally based in Gibraltar, this person will report to the CFO and have responsibility for; Analysing financial and operational results to better understand company performance. Using the output from this analysis to drive improvement in the growth and profitability of the business. Budgeting and forecasting: coordinate and deliver budgets and forecasts including reporting to senior management and key stakeholders with supporting analysis of assumptions. Financial modelling – development of financial models to assist strategic decision making. Data analysis: Running data analysis to provide insight into financial and operational performance, implementing KPI’s and targets for the various departments. Board Reporting: work closely with the CFO on the preparation of the monthly management and board packs. Standardisation and simplification: proactively drive the use and adoption of KPI’s for a high growth SaaS business. Reporting: produce monthly reporting pack for the business, bringing insights to key stakeholders. Risk Assessment: Perform risk measurement analysis to measure current and planned exposures. M&A: Support on M&A activity as required and help expedite the integration of acquisitions. Month Close: Support the monthly close process. Requirements for this Role; Strong analytical and quantitative skills, detail orientated as well as an ability to see the “big picture”. Strong communication skills, and experience presenting to and influencing senior stakeholders. Previous FP&A and/or financial modelling experience essential. Advanced MS Excel expertise. Experience of using analytics tools such as Tableau or PowerBI. Experience with forecasting revenues in a subscription/recurring business model. ACA/ACCA/CIMA qualified. Highly motivated and driven to succeed in a fast paced, high growth environment. Strong commercial business focus to provide accurate and relevant financial modelling Ideally will have prior exposure to a high growth dynamic business, preferably PE or VC backed. The following would be an advantage: Experience of ERP systems. Experience in a SaaS company. Experience of implementing a budgeting and forecasting tool. An attractive salary is on offer for this position.
A successful company linked to iGaming is looking to hire an experienced HR Assistant to cover a wide range of intermediate HR duties. This role will report to the Chief People Officer and be part of a wider HR team. This position is offered as an initial six months FTC. You will be responsible for a wide range of duties including; Being a subject matter expert on HR systems and reporting procedures through Workday. Supporting the delivery of specialist HR projects. Engaging with the business to support processes such as onboarding, employee screening, induction, benefits, compensation and general requests. Coordination of cyclical activities such as salary and bonus reviews. Supporting the legal team with document review. Additional projects as required. To be considered for this role you will need to be immediately available and have at least CIPD Level 3. An excellent benefits package is available.
Company Our client is a leading content provider to the iGaming industry offering a multi-product portfolio with a variety of products ranging from, Slots, bingo and live casino. They are building a new team and now looking for online dealers to join them. You would act as the dealer in different games like Blackjack or Baccarat. Just like in a real casino, only this is online. If you like interacting with people and feel comfortable in front of the camera then this opportunity is for you! Relocation and Visa support provided! The company also provides accommodation and all the necessary trainings. Key duties and responsibilities: Be “the face” of the Company delivering expert knowledge and superior gaming quality Present all games in the required professional manner, always showcasing exceptional presenting skills in line with the Company’s performance expectations Engage players and immerse them in the live dealer experience Maintain a professional level of technical proficiency in all games with the ability to always remain fully aware of your performance and ensure compliance with our clients brand guidelines Carry out all gaming operations in line with the current legislation and to the required company standards of efficiency, security, and customer satisfaction Have an active role in the Company’s continuous improvement plan to achieve plans for future growth within the Company. Required skills or abilities: Fluency in English and Ukrainian is a must Must be able to maintain high energy levels for the duration of games that require a more animated performance Flexibility of working hours and must be willing to work on a shift pattern which includes nights, weekends, and bank holidays
Company Our client is a leading content provider to the iGaming industry offering a multi-product portfolio with a variety of products ranging from, Slots, bingo and live casino. They are building a new team and now looking for online dealers to join them. You would act as the dealer in different games like Blackjack or Baccarat. Just like in a real casino, only this is online. If you like interacting with people and feel comfortable in front of the camera then this opportunity is for you! Relocation and Visa support provided! The company also provides accommodation and all the necessary trainings. Key duties and responsibilities: Be “the face” of the Company delivering expert knowledge and superior gaming quality Present all games in the required professional manner, always showcasing exceptional presenting skills in line with the Company’s performance expectations Engage players and immerse them in the live dealer experience Maintain a professional level of technical proficiency in all games with the ability to always remain fully aware of your performance and ensure compliance with our clients brand guidelines Carry out all gaming operations in line with the current legislation and to the required company standards of efficiency, security, and customer satisfaction Have an active role in the Company’s continuous improvement plan to achieve plans for future growth within the Company. Required skills or abilities: Fluency in English and Thai is a must Must be able to maintain high energy levels for the duration of games that require a more animated performance Flexibility of working hours and must be willing to work on a shift pattern which includes nights, weekends, and bank holidays
Korean Speakers Needed for Growing iGaming hub in Bucharest The client's Bucharest office is an exciting new team, a great time to join the client through this rapid period of growth! Our partner offer an industry leading multi-product portfolio with a variety of products ranging from, Slots, bingo and live casino. You would act as the dealer in different games like Blackjack or Baccarat which are hosted online. Full training is provided, therefore if you like interacting with people and feel comfortable in front of the camera then this opportunity is for you! Your Day to Day: Be “the face” of the Company delivering superior gaming quality Present all games in the required professional manner. Engage players and immerse them in the live dealer experience Always ensure compliance with our clients brand guidelines Carry out all gaming operations in line with the current legislation and to the required company standards of efficiency, security, and customer satisfaction Have an active role in the Company’s continuous improvement plan to achieve plans for future growth within the Company. Required skills or abilities: Fluency in English and Korean is a must Must be able to maintain high energy levels for the duration of games that require a more animated performance Flexibility of working hours and must be willing to work on a shift pattern which includes nights, weekends, and bank holidays
Job Description Job Title:?Customer Service Representative - Swedish/English Direct Report:?Customer Service Team Manager or Customer Service Team Lead Location:?Malta ?. ? Essential Job Functions / Main Duties & Responsibilities: • Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested • Research solutions to customers' issues • Interact with various departments to resolve customers' issues • Use available tools and information resources to resolve problems • Use a comprehensive knowledge of the website to investigate and resolve issues • Escalate unresolved problems in accordance with established policy, procedures and protocols • Administer client account management, including updating notes in accounts • Research transactions discrepancies and take appropriate actions • Monitoring of customers' activity, including assisting in the identification of fraudulent activity or abuse • Amending / adjusting transactions in customer accounts when necessary or instructed • Maintain professionalism and adhere to company standards during all interactions • Assistance with special Customer Service projects • Other tasks and duties as assigned ? Skills & Qualifications: • Ability to think critically and draw from experience to make decisions • Computer literacy • Care in dealing with sensitive information • Ability to understand both written and oral instructions in English • Ability to write, read and speak in the required languages • Ability to deal with ambiguity and identify customer’s needs • The ability to organize and manage multiple priorities • Ability to independently research solutions and solve problems • Strong customer orientation • Excellent interpersonal and communication skills • Performance driven and a strong team player • Fluent and advanced skills both oral and in specialized languages would be an asset • High school diploma required • Flexible and has the ability to quickly adjust to frequent process and information changes ? Knowledge & Experience: • Minimum of 3 years in a position with relevant experience would be an asset • Knowledge of Sportsbook industry would be an asset • Basic office skills including knowledge of Microsoft Word and Excel
Job Purpose: To handle customer communication on behalf of a leading sportsbook provider, researching and resolving customer issues, using available tools and interdepartmental support. Problem solving, administering the customer’s account. Essential Job Functions / Main Duties & Responsibilities: Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested Research solutions to customer issues Interact with various department to resolve customer issues Use available tools and information resources to resolve problems Use a comprehensive knowledge of the Pinnacle Group website to investigate and resolve issues Escalate unresolved problems in accordance with establish policy procedures and protocols Administer client account management including updating notes in accounts Research transaction discrepancies and take appropriate action Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse Amending / adjusting transactions in customer accounts when necessary or instructed Maintain professionalism and adhere to company standards during all interactions Assistance with special Customer Services projects Other tasks and duties as assigned Skills & Qualifications: Ability to think critically and draw from experience to make decisions Computer literacy Care in dealing with sensitive information Ability to understand both written and oral instructions in English and Japanese Ability to write, read and speak in the required languages Ability to deal with ambiguity and identify customer’s needs The ability to organize and manage multiple priorities Ability to independently research solutions and solve problems Strong customer orientation Excellent interpersonal and communication skills Performance driven and a strong team player Fluent and advanced skills both oral and in specialized languages would be an asset High school diploma required Flexible and has the ability to quickly adjust to frequent process and information changes Knowledge & Experience: Minimum of 3 years in a position with relevant experience would be an asset Knowledge of Sportsbook industry would be an asset Basic office skills including knowledge of Microsoft Word and Excel
Danish Speaking Customer Support Agent job spec. What will you be doing? Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business? Then you are the one we are looking for! As a key employee of the Customer Service Team, you will be the first point of contact with our players through live chat, email, and phone calls. All aspects of this role are customer-centric and focused on delivering the best possible experience. Your main responsibilities will be to: Greet and communicate with customers in a warm and empathetic fashion Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site Identify and support players in difficulties they might encounter Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations Provide explanations to customers about products/site/policies Keep up to date with new information/policies Build a trusting relationship through accurate answers and a positive vibe Understand, guide, and support players in Responsible Gambling Collaborate with our Fraud and payments team in customer queries Understand AML and report any suspicious activity Update customer account/details with necessary information when needed Who are you? Willingness to work on a shift basis A fluent or native Danish speaker - both written and spoken You are proficient in English - both written and spoken You have a positive and can-do attitude with a flexible approach You have a genuine interest in iGaming and are eager to learn more You enjoy learning and sharing your knowledge with others You take pride in giving support to people with empathy and show engagement in delivering an excellent service An excellent listener A team player that can work independently What do we offer? Relocation package and assistance Private health insurance Wellness allowance Penthouse kitchen providing free breakfast and lunch Daily fresh fruit, tea, and coffee Birthday leave Professional development support Additional marriage leave Additional paternity leave 5 days of your sick leave to care for your sick child 1 volunteer day Free transport home after late-night shifts Refer a friend bonus Department team building activities Monthly get-togethers and activities Party tickets and free beach club access
Company Our client is a leading content provider to the iGaming industry offering a multi-product portfolio with a variety of products ranging from, Slots, bingo and live casino. They are building a new team and now looking for online dealers to join them. You would act as the dealer in different games like Blackjack or Baccarat. Just like in a real casino, only this is online. If you like interacting with people and feel comfortable in front of the camera, then this opportunity is for you! Relocation and Visa support provided! The company also provides accommodation and all the necessary training. Key duties and responsibilities: Be “the face” of the Company delivering expert knowledge and superior gaming quality. Present all games in the required professional manner, always showcasing exceptional presenting skills in line with the Company’s performance expectations. Engage players and immerse them in the live dealer experience. Maintain a professional level of technical proficiency in all games with the ability to always remain fully aware of your performance and ensure compliance with our client’s brand guidelines. Carry out all gaming operations in line with the current legislation and to the required company standards of efficiency, security, and customer satisfaction. Have an active role in the Company’s continuous improvement plan to achieve plans for future growth within the Company. Required skills or abilities: Fluency in English and Ukrainian is a must. Must be able to maintain high energy levels for the duration of games that require a more animated performance. Flexibility of working hours and must be willing to work on a shift pattern which includes nights, weekends, and bank holidays.
