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Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.
Why Join Us? Hybrid work model (4 days/week in a new São Paulo office) Be part of a bold international company growing fast in Brazil Shape and lead culture, recruitment, and engagement efforts from the ground up Work closely with an experienced HRBP and take ownership of key people initiatives Combine strategic HR thinking with hands-on delivery in a dynamic, fast-paced setting Who Will You Work For? Our client is a rapidly growing player in the online gaming industry, offering a wide range of digital entertainment experiences including casino games, sports betting, and crash games. With a bold brand, innovative approach, and strong presence across Latin America, the company is focused on delivering seamless, secure, and engaging experiences to its users. They’re expanding quickly and are looking for top talent to help shape the future of their customer experience in Brazil. About the Role We’re looking for a dynamic HR professional to act as the right hand of the HR Business Partner, taking the lead on recruitment and cultural initiatives. In this hybrid role, you’ll own end-to-end hiring efforts (especially tech/IT roles), drive employee engagement programs, and help build a strong, inclusive workplace culture as we open our brand-new São Paulo office. This is a unique opportunity to play both strategic and hands-on roles in people operations—perfect for someone who thrives in a high-growth, fast-moving environment. Key Responsibilities Lead full-cycle recruitment, with a focus on IT/tech roles Develop and execute employee engagement and culture initiatives Support the HRBP in day-to-day HR operations and strategic projects Help design and implement onboarding experiences and internal communication practices Organize internal events and wellness programs to strengthen team culture Collaborate cross-functionally to ensure a high-impact employee experience Monitor and improve internal processes that enhance team performance and cohesion What We’re Looking For Bachelor’s degree in HR, Psychology, Communications, or related field 3+ years of HR experience, ideally with a focus on recruitment and employee engagement Strong understanding of hiring for tech roles and sourcing strategies Passion for culture-building, internal communication, and people-first initiatives Excellent interpersonal and organizational skills Fluency in Portuguese; advanced English preferred Proactive, self-driven, and comfortable in a startup-like environment Must be based in São Paulo, Brazil Work Environment Hybrid (4 days per week in a new São Paulo office) Fast-paced, global culture with local autonomy Flat structure with high visibility and ownership Startup energy with the backing of international scale Ready to Apply? Submit your English-language CV to be considered for this unique opportunity. Help us build something meaningful—starting with the people who make it all happen.
The Bid Director will be responsible for leading and managing the end-to-end bid process, from initial opportunity assessment to contract award. This includes developing winning bid strategies, creating comprehensive bid documents, and ensuring compliance with client requirements, and the delivery of high-quality, compliant, and persuasive proposals. The role would also involve managing client relationships, leading cross-functional teams, analyzing market trends, providing reports on bid activity, all while working with internal stakeholders and external suppliers. Key Responsibilities: Bid Management: Monitoring and prioritizing all bid opportunities Leading and managing the entire bid process, from opportunity identification and qualification to contract award. Developing and implementing bid strategies that align with company goals and client needs. Managing cross-functional bid teams, ensuring effective collaboration and communication. Ensuring compliance with client requirements and internal policies, including all RFPs and tender requirements. Bid Development: Creating compelling, detailed, costed and persuasive bid proposals that highlight our value proposition, by understanding and resolving complex technical, strategic and business issues. Developing high-quality competitive bid content by gathering information from various sources: Collaborate with internal stakeholders (business development, sales, technical, marketing, product, finance, legal, project management/delivery etc.) to ensure bids are accurate and meet client needs. Identify and manage potential suppliers and subcontractors. Conducting market research and competitive analysis to identify potential opportunities and develop winning strategies. Client Relationship Management: Serving as the primary point of contact for client inquiries and facilitating communication throughout the bid process. Building and maintaining strong relationships with clients, potential partners and internal stakeholders. Performance Analysis and Reporting: Tracking bid outcomes and analyzing success rates to identify areas for improvement. Utilize data and insights to continuously improve bid quality and processes. Preparing regular reports and presentations for senior management, highlighting key metrics and lessons learned. Other Responsibilities: Contributing to the development and improvement of bid governance, processes and procedures. Developing a systemic capability to respond to RFPs, like a playbook (including building and maintaining accurate documentation and data base related to bid submissions up to date) Providing guidance and mentorship to junior bid team members. Ensuring compliance with internal policies, industry regulations, and client requirements. May lead presentations and negotiations with clients. Required Skills and Experience: Extensive experience in bid management, in the lottery industry, in Europe and/or US markets Strong understanding of the bid process, including bid development, strategy, and negotiation. Excellent bid writing, editing, and proofreading skills. Excellent communication, interpersonal, and leadership skills. Ability to work effectively in a cross-functional team environment, and with internal and external teams to achieve common goals Strong business acumen Strong analytical and problem-solving skills. Ability to manage multiple tasks, prioritize effectively under pressure and meet tight deadlines. Detailed knowledge of lottery products and services, all channels in the industry
We are looking for a German Speaking Game Presenter with the opportunity to relocate to Romania! Who Will You Work For? Join a dynamic and leading content provider in the iGaming industry, headquartered in Bucharest, Romania. Our client offers a multi-product portfolio, including Slots, Bingo, and Live Casino, serving a global audience. As they expand their operations, they are building a new team and seeking enthusiastic online dealers to represent their brand. You will have the chance to be the face of various online casino games like Blackjack and Baccarat, bringing a real casino experience to the online world. Why This Role? If you enjoy engaging with people, thrive in front of the camera, and want to embark on an exciting international career, this is the perfect opportunity for you. Not only will you be part of a vibrant and innovative team, but you’ll also gain valuable experience in the fast-growing iGaming sector. Your Key Responsibilities: Be the Company’s Ambassador: Deliver expert knowledge and top-tier gaming experiences to our players. Showcase Your Presentation Skills: Present all games with professionalism, ensuring a high level of engagement and entertainment in line with the Company’s expectations. Engage and Interact: Connect with players, drawing them into the immersive world of live dealer games. Maintain Excellence: Uphold a strong technical understanding of all games and consistently align with the Company’s brand guidelines. Adhere to Standards: Ensure all gaming operations comply with current legislation and Company standards, prioritizing efficiency, security, and customer satisfaction. Contribute to Growth: Actively participate in the Company’s continuous improvement efforts, contributing to its future success and expansion. Who Are We Looking For? Language Proficiency: Fluent in both English and German (essential). Relocation Enthusiast: Ready and willing to relocate to Bucharest, Romania. Passionate About iGaming: Genuine interest in the iGaming industry with a keen desire to learn and grow. Energetic Performer: Capable of maintaining high energy levels, especially during games that require lively interaction. Flexible and Adaptable: Willingness to work in shifts, including nights, weekends, and public holidays, in a dynamic environment. What’s In It For You? Competitive Salary: Attractive monthly salary with regular increases. Performance Bonuses: Rewards for exceptional performance. Comprehensive Relocation Package: Includes visa assistance, flight tickets, and relocation support. Accommodation: Company-provided accommodation with utilities covered. Health Benefits: Best-in-class private health care insurance for your well-being. Free Meals: Provided daily when you’re working. Gym Benefit: Access to a gym after your first 6 months. Professional Development: Paid training to enhance your skills and career growth. Thai Community: Join a growing number of German colleagues who have already made the move and found a welcoming community within the company. You’ll have the support of fellow Thais, making your transition to life in Romania smoother and more enjoyable. Career Growth: Excellent career growth opportunities within an international tech company, allowing you to expand your horizons and build a successful career. Why Romania? Bucharest is a vibrant city known for its rich history, cultural diversity, and welcoming community. This opportunity offers not just a job, but a new chapter in your life, with the chance to experience a new culture and develop your career in the exciting world of iGaming. Ready to Take the Next Step? Apply now and become a part of a fast-growing, innovative company that values your skills and offers you the platform to shine on an international stage!
Why Join Us? Competitive salary: USD 1,000–1,500 depending on experience High-impact role with growth potential within a fast-scaling iGaming company Flexibility in working arrangements and contract structure Be part of an international team servicing licensed online casinos Who Will You Work For? A fast-growing international online casino service provider established in January, with teams in Malta, India, and Israel—now expanding operations into Argentina and Indonesia. Focused on delivering excellence in B2C casino operations, this company supports licensed operators with services across Customer Support, Risk, CRM, and more. It’s an exciting opportunity to join a company driving innovation and scalability in the iGaming space. Why This Role? As a Product Quality Assurance Specialist based in Argentina, you’ll be the go-to expert ensuring the performance, accuracy, and user experience of casino products in your market. You’ll test local payment methods, verify translations, and analyze competitor offerings to support a best-in-class product. With a chance to grow into a leadership role and potentially build a local team, this position is ideal for someone with hands-on QA experience and deep knowledge of iGaming. Key Responsibilities: Conduct end-to-end QA testing across platforms, focusing on performance, usability, and functionality Verify translations and local content accuracy to meet market expectations Test local payment methods (e.g., bank transfers, cards) and ensure transaction flows work smoothly Capture detailed feedback through videos/screenshots and reports Perform competitor analysis to identify areas for product improvement Collaborate with product, operations, and content teams to ensure market fit Act as the local point of contact for QA-related insights and feedback Monitor and report issues, bugs, and inconsistencies using structured QA processes Requirements: Must be based in Argentina 2+ years of experience in QA, ideally in iGaming (online casino) Strong understanding of casino platforms, games, and payment flows Experience with QA tools and testing methodologies Fluency in Spanish and English Analytical mindset with attention to detail and structured reporting skills Comfortable with video/screen capture tools to demonstrate issues and feedback Self-motivated and able to work independently in a fast-paced environment Familiarity with B2C and B2B models in iGaming is a strong advantage Benefits: Join a growing team with the opportunity to scale and lead in your region Flexible contract terms tailored to market needs Dynamic, multicultural work environment with a strong support network Direct impact on product quality and market competitiveness Flat hierarchy and entrepreneurial spirit Ready to shape casino product quality and performance in Argentina? Apply now to join a company expanding its global footprint in the iGaming space.
Why Join Us? Competitive salary based on your experience and expectations Open to discussion with performance-based incentives Strategic leadership opportunity in a fast-growing iGaming company High autonomy and the ability to shape Panama operations Who Will You Work For? An international iGaming organization expanding rapidly across global markets. With a focus on operational excellence, compliance, and innovation, the company is seeking strong leaders to drive sustainable growth and support high-performing teams in strategic locations. Why This Role? As Head of Operations based in Panama, you’ll oversee and lead the entire operational structure of the local office. This role is ideal for a strategic and hands-on leader with experience in HR, Finance, Procurement, and IT, who thrives in dynamic environments and wants to directly influence business outcomes. You’ll work closely with the General Manager and senior leadership to drive performance, ensure regulatory compliance, and build a world-class operational foundation. Key Responsibilities: Lead all core business functions: HR, Finance, Procurement, Facilities, Customer Support, and IT Develop and implement scalable operational strategies aligned with company growth goals Build and manage strong relationships with local banks, government bodies, and institutional partners Ensure full compliance with Panama’s labor laws, financial regulations, and business requirements Streamline workflows and optimize internal processes to boost efficiency Define KPIs and oversee performance management across departments Support long-term strategic planning, budgeting, and risk management Promote a positive, inclusive, and high-performance work culture Requirements: 5+ years of senior operations experience (e.g., Operations Manager, Director of Operations, COO) Proven success managing multi-functional teams Strong understanding of Panama’s regulatory and business landscape Bachelor's degree in Business, Operations Management, or a related field (MBA preferred) Fluency in Spanish and English is highly preferred Excellent communication, organizational, and leadership skills Experience in the online casino or iGaming industry Benefits: Leadership role with high visibility and influence Collaborative international environment with executive-level exposure Dynamic, people-first company culture Opportunity to shape operational strategy in a key regional market Comprehensive benefits package, including wellness perks and growth programs Ready to lead operations in Panama and build a high-performing foundation for success? Apply now to make a lasting impact with a global iGaming leader.
Senior Project Manager – Delivery of Live Studio Projects About the Role: A leading team in the live casino space is seeking a Senior Project Manager to lead the delivery of complex, high-value projects. This role focuses on launching new live studio environments, involving a unique mix of construction, infrastructure setup, and digital system integration. The ideal candidate will oversee the full lifecycle of projects—from concept through to operational launch—collaborating with internal departments and external partners to ensure seamless execution. This position offers the opportunity to drive tangible impact in a fast-paced, innovative area of the business. Main Responsibilities: Take full ownership of high-impact projects delivering new live casino studio environments. Oversee the entire process from initial planning to go-live, including coordination of construction, infrastructure setup, and technical integration. Act as the primary point of contact for internal teams and external vendors, driving alignment on timelines, milestones, and deliverables. Manage the rollout of physical and digital components, such as broadcasting equipment, lighting systems, and software integration. Ensure risk management strategies are in place, adapting to evolving project needs while maintaining quality and schedule integrity. Support adherence to internal policies, operational standards, and continuous improvement practices. Desired Experience: Minimum of 3 years’ experience in project management, particularly within construction, infrastructure, or complex technical environments. Skilled in managing multi-disciplinary projects with several interdependent workstreams. Experience in sectors like iGaming, broadcasting, or live event production is considered beneficial. Ideally holds academic qualifications in Project Management, Engineering, or related disciplines. Strong interpersonal skills, excellent time management, and a proactive, adaptable mindset. Comfortable using project tools such as Jira, Confluence, MS Project, and Office 365, with fluency in English both written and spoken.
Why Join Us? Competitive salary Hybrid work model (Bogotá office on Mondays and Fridays, remote the rest of the week) Play a key role in ensuring legal and regulatory compliance in the region Gain exposure to international operations, product launches, and licensing strategies Who Will You Work For? Our client is a fast-growing digital entertainment brand offering online casino, sports betting, and innovative crash games. With a strong presence across Latin America and bold growth targets, the company is committed to creating secure and enjoyable user experiences. As they deepen their LATAM footprint, they are looking for passionate professionals to help shape legal, regulatory, and compliance operations in the region. About the Role As the Legal and Compliance Officer – LATAM, you’ll support legal, compliance, AML, and regulatory initiatives across the region. You’ll work closely with cross-functional teams to ensure operations, products, and partnerships are legally sound and aligned with local regulatory requirements. This is a junior-level role ideal for a corporate lawyer seeking hands-on experience in a fast-paced, digital-first company. Key Responsibilities Draft, review, and negotiate contracts, including NDAs, service agreements, software licenses, and data processing terms Maintain and adapt standard contract templates for subcontracts, consultancy, and reseller agreements Provide day-to-day legal guidance on company operations and product launches Collaborate with product and commercial teams to ensure regulatory compliance across LATAM markets Support the implementation of legal and compliance frameworks, policies, and internal controls Help track license obligations, regulatory filings, and reports to authorities Assist with internal compliance audits, due diligence, and AML practices Contribute to licensing applications and regulatory submissions Address internal queries and support teams on legal and compliance matters What We’re Looking For Law degree with at least 2 years of corporate legal experience Fluent in English (written and spoken) Strong background in contract drafting and negotiation Familiarity with LATAM regulatory regimes and dealing with regulators or auditors is a plus Detail-oriented and organized, with the ability to manage multiple deadlines Proficient in Google Suite (Docs, Sheets, Drive), Slack, Airtable, and Intercom Knowledge of the online gaming or gambling sector is a bonus Work Environment Full-time role based in Colombia (Bogotá preferred) Hybrid model: Office presence on Mondays and Fridays, remote the rest of the week Small and agile legal team (you’ll be one of two) Fast-paced, international startup culture with global support Ready to Apply? Submit your CV in English to be considered for this impactful opportunity. Help ensure legal and regulatory integrity as we expand our presence across Latin America!
The Company: This opportunity is with an iGaming operator that is recognized as one of the significant operators in the Brazilian market. They offer a wide range of casino and sports betting products tailored to Brazilian users and are known for sponsoring one of Brazil’s most historic football clubs. The Role: The company is seeking a Workforce Management (WFM) Specialist to oversee the end-to-end planning and real-time coordination of their customer service operation. In this role, you’ll be responsible for creating and monitoring monthly shift schedules, ensuring alignment with Brazilian labor laws (CLT), forecasting staffing needs based on contact volumes and SLAs, and working closely with Operations, HR, and Legal teams to maintain compliance and performance. About You: You have at least 3 years of experience in WFM within a contact center environment, ideally in the iGaming, tech, or 24/7 service industry. You bring strong analytical skills, fluency in English, and are well-versed in WFM tools like Genesys or Verint. Your understanding of Brazilian labor law, paired with your Excel proficiency and ability to manage time-sensitive schedules, makes you a key contributor to operational success. Does this sound like you or someone you know? If so, please contact Alexandra Bomberg at Pentasia for a confidential discussion.
About the Role: This opportunity is ideal for someone who thrives in a fast-paced, cross-functional environment and has a passion for maintaining secure and seamless payment operations. The role is pivotal in ensuring a positive customer experience while protecting against fraudulent activity. This position supports both operational tasks and strategic improvements across payments and fraud prevention, making it a critical function within the business. Main Responsibilities: Monitor and manage financial transactions, including deposits, withdrawals, and escalated customer support issues. Collaborate across departments to investigate and resolve payment, compliance, and fraud-related incidents. Support fraud prevention initiatives and AML checks, ensuring alignment with gambling authority regulations. Maintain active communication with external payment providers to troubleshoot and resolve transactional discrepancies. Analyze trends in payment success, fraud behavior, and conversion bottlenecks, and propose improvements. Evaluate transactional costs and recommend cost-effective gateway strategies. Research and propose new payment options to support regional expansion while meeting regulatory obligations. Produce detailed reports and dashboards on payment performance, fraud cost, and chargeback metrics. Desired Experience: 3–5 years in the payments or fraud analysis domain. Degree in Finance, Business, Information Technology, or a related discipline. Demonstrated analytical skills in optimizing payment efficiency and fraud detection. Strong knowledge of digital payment platforms, aggregators, and industry compliance requirements. Proficient in financial software tools and collaborative platforms like Slack and Jira. Experience in high-risk industries such as online gambling or e-commerce is desirable. Additional asset: expertise in global PSP rules, fraud investigation, chargeback handling, or prior work with law enforcement.
