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Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.
Sobre o cliente: Esta empresa é reconhecida como uma organização de rápido crescimento no setor de iGaming, impulsionada por uma equipe de profissionais altamente experientes. Responsabilidades: Encarregado de elaborar a estrutura e administrar a gestão de Risco e Fraude na operação brasileira. Supervisionar a detecção diária de jogadores de alto risco e fraudulentos. Acompanhar os padrões de apostas e tomar medidas conforme os protocolos estabelecidos internamente. Consolidar informações de diversas fontes para proporcionar uma análise abrangente dos riscos. Colaborar com outros membros da equipe na análise e apresentação eficaz de dados. Estabelecer comunicação interna e externa com todas as partes envolvidas com relação a Risco e Fraude Analisar dados para aprimorar a compreensão dos potenciais riscos, preocupações e impactos das decisões. Elaborar relatórios e indicadores sobre fatores de risco que possam influenciar a operação. Requisitos: Sólido conhecimento da indústria de jogos online. Experiência prévia como Gestor de Risco e Fraude no mercado de iGaming. Excelentes capacidades analíticas e meticulosidade. Previa experiencia com gestão de indicadores e celaboração de relatorios Fluência em inglês é desejável.
Our client is a rapidly growing FinTech organization, recognized as one of the top 15 European Fintechs to work. It provides a variety of services, including FX risk management, trade finance, currency accounts, international payments, and API integration. As a Country Manager, you will have the responsibility of overseeing all operations within the country. The role will focus on ensuring the growth and success of the services related to payments and collections, business lending, and FX risk management. The incumbent will be tasked with swiftly hiring and managing a team of sales professionals, establishing sales objectives, implementing sales programs, and enhancing sales performance through training, management, and development of team members. RESPONSIBILITIES Sets sales objectives and develops annual sales quotas for the region, accurately forecasting expected sales volume. Rolls out regional sales programs, including sales action and training plans. Implements and ensures compliance with company-wide sales methodology and sales administration processes. Leads and oversees the Sales department, managing support staff through recruitment, selection, orientation, training, counseling, and disciplinary actions as necessary. Monitors job performance against quotas and other metrics. Collaborates closely with Marketing, Corporate Development, and Product teams to ensure effective communication of product messages and provides feedback for product positioning and development. Stays updated with professional and technical knowledge by attending workshops, reviewing publications, and participating in professional societies. Contributes to team efforts by achieving specific results as required. Recruits as rapidly as needed to meet demand in the region. REQUIREMENTS: More than five years of hands-on experience in the Fintech industry, encompassing various roles and responsibilities. Extensive expertise in foreign exchange (FX), including comprehensive understanding and practical application of FX principles and practices. Proficient in both spoken and written Spanish and English, facilitating effective communication and collaboration across multicultural environments. Willingness and ability to relocate and reside in Chile. Proven track record of successfully initiating and establishing operations from inception, showcasing strategic planning and execution skills. Background in effectively overseeing all facets of a Fintech enterprise, demonstrating comprehensive knowledge of operational processes and procedures. Demonstrated capability in managing teams, including recruitment, training, and performance evaluation, contributing to organizational success through effective leadership and mentorship.
We are looking for a German Speaking Game Presenter to join the team in Bucharest, Romania! Who will you be working for? Our client, headquartered in Bucharest, Romania, is a prominent content provider for the iGaming sector. They offer a diverse portfolio of products, including slots, bingo, and live casino games. Currently, they are establishing a new team and seeking online dealers to join them. As an online dealer, you would play the role of a dealer in various games such as Blackjack or Baccarat, providing an authentic casino experience in the online realm. If you like interacting with people and feel comfortable in front of the camera, then this opportunity is for you! What you will be doing? • Serve as the Company's gaming expert, embodying superior knowledge and delivering high-quality experiences (don't worry, you will receive complete training for the role!) • Professionally present games, showcasing exceptional skills aligned with performance expectations. • Engage and immerse players in the live dealer experience. • Maintain technical proficiency in all games, ensuring compliance with brand guidelines and performance awareness. • Perform gaming operations in line with legislation and company standards for efficiency, security, and customer satisfaction. • Contribute to the Company's growth plans through active involvement in continuous improvement efforts. Who are you? • Fluent in English and German (must). • Open to relocating to Bucharest, Romania. • Possess a genuine interest in iGaming and a strong desire to expand knowledge in the field. • Capable of sustaining high energy levels for games that require animated performances. • Flexible with working hours, including nights, weekends, and bank holidays. What do we offer? • €Attractive per month + night/weekend shift incentives • Performance bonus • Relocation assistance • Company accommodation • Covering accommodation utilities • Paid training • Paid medical subscription • Career growth opportunities within an international tech company
Our client, a prominent provider of player-favorite content to the iGaming industry, is seeking an enthusiastic and charismatic Game Presenter (Turkish Speaker) to host popular games such as Blackjack, to join their studios in Sofia, Bulgaria. As a Game Presenter, you will be responsible for: Introducing players and explaining game rules in an engaging manner Maintaining a professional demeanor and adhering to the company's performance, grooming, and brand requirements Facilitating games with ease and ensuring a seamless player experience Engaging in friendly banter and creating a welcoming atmosphere for players Demonstrating exceptional communication skills and quick thinking Working variable shifts, including nights, weekends, and holidays The ideal candidate will possess: Flexibility in work scheduling and availability for 24/7 shifts A dynamic and outgoing personality Strong presentation skills and the ability to captivate audiences. High energy levels and stamina to sustain long periods of animation. Excellent time management abilities Keen attention to detail and superior interpersonal skills Swift decision-making capabilities Proficiency in reading, understanding, and speaking Turkish & and English at a high level. In exchange for your dedication and expertise, our client offers: A competitive salary. Relocation package to Sofia, Bulgaria including accommodation and flight tickets Bonus earnings and additional compensation for night shifts, holidays, and weekends. Comprehensive health insurance coverage (outpatient & and hospital medical care, dental care, and vision benefits). Public transportation cards. Access to a corporate multisport card. Professional development prospects within a thriving, rapidly expanding international organization. Top-notch training tailored to the highest industry standards. A friendly work environment with a tight-knit team. Don't miss this chance to become a leader in the iGaming industry and take your career to new heights! Apply today and become part of a dynamic team that values excellence and fosters growth.
On behalf of one of our most respectable clients, Pentasia is actively looking for a Customer Service Agent (Danish Speaker). Company profile: Headquartered in the hub of the iGaming industry, in central Malta, our client is an online casino provider. With almost 10,000 games in their portfolio, they are easily one of the most innovative and reputable in the industry. Requirements: Fluency or native proficiency in Danish with a fluent level of English, both spoken and written. Comfortable working on a flexible shift basis. Previous experience in customer-oriented roles, with a talent for understanding customer needs and delivering optimal solutions (plus-point, but not compulsory!) Exceptional listening skills, an empathetic approach, and a dedication to delivering outstanding service to our players. Strong organizational skills, punctuality, and the ability to find accurate information promptly. Detail-oriented and capable of maintaining a positive attitude even in stressful situations. Openness to constructive feedback and a collaborative team player with the ability to work independently. As a Customer Service Agent, you will be the primary point of contact for our players, assisting them via live chat, email, and phone calls to ensure an excellent gaming experience. Responsibilities: Provide players with timely, personal, and professional solutions that exceed their expectations. Offer support and assistance to players facing difficulties. Educate customers about our products, site features, policies, and promotions. Update customer accounts with relevant information as required. Demonstrate a strong understanding of Responsible Gambling principles and guide players accordingly. Collaborate with our Fraud and Payments team to address customer queries. Comply with Anti-Money Laundering (AML) regulations and report any suspicious activities. Employee Benefits & Offer: €25,000 Salary + incentives + yearly bonus Relocation package to Malta, including flight tickets and two weeks of accommodation. Private health insurance. Complimentary breakfast and lunch every day. Paid training, no experience required. Wellness allowance. Birthday leave. Participation in company and team-building events. Daily fresh fruit, tea, and coffee. Professional development support. 1 volunteer day. Free transport home after late-night shifts Refer a friend bonus. And many more exciting perks! To apply, please submit your CV or contact Lucky Shankar from Pentasia for more information.
Pentasia is actively looking for Game Hosts/Presenters (Relocation to Armenia provided)! The Company: Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Hosts/Presenters in the Sales and Business Development department, on-site in Armenia. In this role, you will be responsible for overseeing and facilitating various games while maintaining a high level of professionalism and ensuring exceptional customer service. If you enjoy engaging with people and thrive in a camera-friendly environment, then this exciting opportunity is tailor-made for you! Responsibilities: Conduct games in accordance with established procedures, ensuring a smooth and enjoyable experience for participants (don't worry, you will receive complete training for the role!) Engage with players through verbal interaction in the game chat, providing guidance and support as needed. Demonstrate honesty and accuracy in all aspects of game presentation. Attend mandatory meetings and training sessions as required. Adhere to designated work schedules and dress code standards. Always uphold the highest professional standards. Required Qualifications: Fluent in spoken and written Portuguese and English. Strong sense of responsibility and attention to detail. Presentable appearance and grooming. Passion for delivering exceptional customer service. Willingness to work flexible hours, including night shifts, weekends, and public holidays. Benefits and offer: Salary $1,000 + incentives. Relocation with Visa assistance. Performance-based bonuses. Company accommodation. Medical insurance coverage. Access to free language courses. Teambuilding activities and corporate events. Complimentary tea, coffee, and refreshments. Flexible working schedule. Free parking facilities. Privilege card for additional perks. Corporate gym access.
We are looking for a Portuguese Speaking Game Presenter to join the team in Bucharest, Romania! Who will you be working for? Our client, headquartered in Bucharest, Romania, is a prominent content provider for the iGaming sector. They offer a diverse portfolio of products, including slots, bingo, and live casino games. Currently, they are establishing a new team and seeking online dealers to join them. As an online dealer, you would play the role of a dealer in various games such as Blackjack or Baccarat, providing an authentic casino experience in the online realm. If you like interacting with people and feel comfortable in front of the camera, then this opportunity is for you! What you will be doing? • Serve as the Company's gaming expert, embodying superior knowledge and delivering high-quality experiences (don't worry, you will receive complete training for the role!) • Professionally present games, showcasing exceptional skills aligned with performance expectations. • Engage and immerse players in the live dealer experience. • Maintain technical proficiency in all games, ensuring compliance with brand guidelines and performance awareness. • Perform gaming operations in line with legislation and company standards for efficiency, security, and customer satisfaction. • Contribute to the Company's growth plans through active involvement in continuous improvement efforts. Who are you? • Fluent in English and Portuguese (must). • Open to relocating to Bucharest, Romania. • Possess a genuine interest in iGaming and a strong desire to expand knowledge in the field. • Capable of sustaining high energy levels for games that require animated performances. • Flexible with working hours, including nights, weekends, and bank holidays. What do we offer? • Exceptional salary per month + night/weekend shift incentives • Performance bonus • Yearly bonus • Relocation and paperwork assistance • Company accommodation • Covering accommodation utilities • Paid training • Paid medical subscription • Paid weekly massages • Career growth opportunities within an international tech company
Company Our client is a leading content provider to the iGaming industry offering a multi-product portfolio with a variety of products ranging from, Slots, bingo and live casino. They are building a new team and now looking for online dealers to join them. You would act as the dealer in different games like Blackjack or Baccarat. Just like in a real casino, only this is online. If you like interacting with people and feel comfortable in front of the camera then this opportunity is for you! Relocation and Visa support provided! The company also provides accommodation and all the necessary trainings. Key duties and responsibilities: Be “the face” of the Company delivering expert knowledge and superior gaming quality Present all games in the required professional manner, always showcasing exceptional presenting skills in line with the Company’s performance expectations Engage players and immerse them in the live dealer experience Maintain a professional level of technical proficiency in all games with the ability to always remain fully aware of your performance and ensure compliance with our clients brand guidelines Carry out all gaming operations in line with the current legislation and to the required company standards of efficiency, security, and customer satisfaction Have an active role in the Company’s continuous improvement plan to achieve plans for future growth within the Company. Required skills or abilities: Fluency in English and Bahasa Indonesian is a must Must be able to maintain high energy levels for the duration of games that require a more animated performance Flexibility of working hours and must be willing to work on a shift pattern which includes nights, weekends, and bank holidays
