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Operations.

Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.

Latest Operations Jobs.

Dutch Speaking Game Presenter

Posted 15 days ago
  • Bucharest, Romania, Europe
  • Competitive + Incentives + Bonus

We are looking for a Dutch Speaking Game Presenter to join the team in Bucharest, Romania!   Who will you be working for? Our client, headquartered in Bucharest, Romania, is a prominent content provider for the iGaming sector. They offer a diverse portfolio of products, including slots, bingo, and live casino games. Currently, they are establishing a new team and seeking online dealers to join them. As an online dealer, you would play the role of a dealer in various games such as Blackjack or Baccarat, providing an authentic casino experience in the online realm.   If you like interacting with people and feel comfortable in front of the camera, then this opportunity is for you!   What you will be doing? • Serve as the Company's gaming expert, embodying superior knowledge and delivering high-quality experiences (don't worry, you will receive complete training for the role!) • Professionally present games, showcasing exceptional skills aligned with performance expectations. • Engage and immerse players in the live dealer experience. • Maintain technical proficiency in all games, ensuring compliance with brand guidelines and performance awareness. • Perform gaming operations in line with legislation and company standards for efficiency, security, and customer satisfaction. • Contribute to the Company's growth plans through active involvement in continuous improvement efforts.   Who are you? • Fluent in English and Dutch (must). • Open to relocating to Bucharest, Romania. • Possess a genuine interest in iGaming and a strong desire to expand knowledge in the field. • Capable of sustaining high energy levels for games that require animated performances. • Flexible with working hours, including nights, weekends, and bank holidays.     What do we offer? • €Attractive per month + night/weekend shift incentives • Performance bonus • Relocation assistance • Company accommodation • Covering accommodation utilities • Paid training • Paid medical subscription • Career growth opportunities within an international tech company

Payments Agent

Posted 24 days ago
  • São Paulo
  • Attractive

A global Gaming Technology operator is looking for a Payments Agent in Sao Paulo to join their international team. This is a hybrid role. Let's start with the role The Payments Agents are responsible for processing the customers' documents verifications and withdrawal requests by applying all the respective rules and procedures. As a Payments Agent you will: Collect and analyze key information in accordance with the regulations of the competent auditing authorities; Notify customers about the results of their KYC and withdrawal requests via e-mail or private messaging; Verify documentation and approve withdrawals; Communicate with other departments, following pending issues related to customer's identification or withdrawal; Collaborate with team leader & colleagues from various departments, including leading shifts and distribution of daily tasks for the whole team; Guarantee the secure and confidential management and sharing of sensitive information; Ensure compliance with all AML laws and regulations; Update customer database and improve past data entries; Monitor KYC and Payments automations, ensuring that any problem will be properly handled and informed throughout the affected teams; Generate high-quality reports; Participate in cross departmental projects. What you'll bring Availability to work on shifts, including nights and weekends. Observation and attention to detail; Service Orientation — Actively looking for ways to help customers; Communication and organizational skills; Good skills in Google Suite and MS Office (Including Power BI) Good Knowledge of English language (Verbal and Written); Relevant working experience in a back-office role will be considered an asset.

KYC Agent

Posted 24 days ago
  • São Paulo
  • Attractive

Who will you be working for?  A global Gaming Technology operator is looking for a KYC Agent in Sao Paulo to join their international team.  Let's start with the role  The KYC Agents are responsible for processing the customers' documents verifications and withdrawal requests by applying all the respective rules and procedures.  Key Responsibilities:  Collect and analyze key information in accordance with the regulations of the competent auditing authorities;  Notify customers about the results of their KYC and withdrawal requests via e-mail or private messaging;  Verify documentation and approve withdrawals;  Communicate with other departments, following pending issues related to customer's identification or withdrawal;  Collaborate with team leader & colleagues from various departments, including leading shifts and distribution of daily tasks for the whole team;  Guarantee the secure and confidential management and sharing of sensitive information;  Ensure compliance with all AML laws and regulations;  Update customer database and improve past data entries;  Monitor KYC and Payments automations, ensuring that any problem will be properly handled and informed throughout the affected teams;  Generate high-quality reports;  Participate in cross departmental projects.  Requirements:  Availability to work on shifts, including nights and weekends.  Observation and attention to detail;  Service Orientation — Actively looking for ways to help customers;  Communication and organizational skills;  Good skills in Google Suite and MS Office (Including Power BI)  Good Knowledge of English language (Verbal and Written);  Relevant working experience in a back-office role will be considered an asset. 

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