Operations.

CASINO OPERATIONS ADVISOR Our client is a well-established and rapidly growing Sweepstakes Casino operator with a strong reputation for innovation, player experience, and commercial success. Operating across multiple international markets, they have built a high-performing business centered around technology, data-driven decision making, and premium casino entertainment. As they continue to scale, they are seeking talented professionals who thrive in fast-paced environments and want to play a key role in shaping the future growth of the organization. They are seeking an experienced Casino Operations Advisor with deep hands-on experience operating and scaling Social Casino, Sweepstakes, iGaming, Online Casino, or Crypto Casino businesses. Location: Global / Remote Engagement: Consulting, Advisory, Project-Based, Flexible with potential full-time opportunity. KEY RESPONSIBILITIES • Advise on casino business operations and operating models. • Optimize the player lifecycle from acquisition through VIP retention and reactivation. • Advise on VIP strategy, CRM, retention, promotions and rewards. • Analyze business performance and identify growth opportunities. • Provide guidance on operational KPIs including DAU, FTD, GGR, NGR, ARPU, LTV and retention. • Support market expansion, planning and new initiatives. • Partner with Product, Marketing, Payments, Risk, Data and Customer Service functions. REQUIREMENTS • 8+ years of experience in iGaming, Social Casino, Sweepstakes or Crypto Casino. • Proven track record scaling gaming operations. • Strong background in operations, CRM, VIP, retention and monetization. • Experience with well known operators preferred. • Data-driven and commercially focused mindset.  

Executive Assistant del Managing Director Barcelona, España Salario atractivo + bonus   Estamos buscando a un EA del Managing Director de una de las principales compañías de póker a nivel mundial. No es una posición tradicional, buscamos a una persona que combine una excelente capacidad de organización y soporte ejecutivo con una fuerte orientación a la gestión de proyectos, expansión internacional y desarrollo de mercados. El candidato ideal es un profesional con conocimiento local del mercado y experiencia en iGaming, crypto, fintech, finance u otros entornos similares.   Responsabilidades: Gestionarás proyectos de entrada en nuevos mercados, partnerships, licencias y regulaciones a nivel internacional. Reunirás y prepararás toda la información necesaria para que el Mananging Director pueda tomar decisiones, y asegurarte de que cada uno de los proyectos en curso siga avanzando. Tendrás responsabilidad directa sobre la gestión de todo el portfolio de proyectos - participarás en las reuniones, registrarás cada acción acordada y realizarás su seguimiento hasta completarlas. Participarás en negociaciones y conversaciones estratégicas al más alto nivel, por lo que buscamos a alguien dispuesto a realizar el trabajo estratégico como también el operativo. Gestionarás asuntos personales y administrativos de alta sensibilidad - y coordinarás con especialistas cuando sea necesario.   Requisitos: Español e inglés fluidos. +3 años de experiencia trabajando como Executive Assistant para personas de alto patrimonio (CEOs, Managing Directors, VPs, empresarios). Experiencia gestionando múltiples proyectos y stakeholders simultáneamente. Conocimientos sobre el mercado local y experiencia profesional trabajando en Barcelona/España.

Customer Experience Manager Location: Malta Salary: €60-70k DOE   An exciting opportunity for an experienced Customer Experience professional to join a growing iGaming business and take ownership of its player support function.   This is a hands-on role with plenty of scope to shape how Customer Experience operates as the business grows. You will be responsible for building the right processes, developing a strong support team, and ensuring players receive a consistently high standard of service.   What you'll be doing Take ownership of the overall Customer Experience function and day-to-day support operation. Build and develop a high-performing team, including recruitment, onboarding, coaching, and performance management. Establish clear processes, escalation routes, quality standards, and ways of working. Oversee complaints and complex player escalations, ensuring they are handled effectively and professionally. Use customer feedback and operational data to identify recurring issues and improve the player experience. Work closely with Product, Operations, Technology, Payments, and other teams to resolve player friction and improve processes. Help shape the tools, automation, and systems used across Customer Experience. Develop a scalable support model that can grow alongside the business.   What we're looking for 5+ years' experience in Customer Support or Customer Experience, ideally within iGaming environment. Previous experience leading and developing a Customer Support or Customer Experience team. A hands-on approach with the ability to build processes and functions rather than simply manage an established operation. Strong understanding of escalations, complaints, quality management, and customer service operations. Excellent communication and stakeholder management skills. Comfortable working in a fast-moving, entrepreneurial environment with a high level of ownership. An interest, passion and hands-on experience in AI technology, automation, and finding smarter ways to improve customer journey.   Malta-based candidates preferred.