Operations.

About the role: Our client is seeking a Technical Account Manager to join their Operations team and support their continued expansion across Latin America. This role sits at the intersection of Technical Operations, Engineering, and Client Services, ensuring the successful delivery, stability, and performance of operator and provider integrations. The successful candidate will act as the primary technical contact for clients, managing integrations, supporting live production environments, troubleshooting technical issues, and coordinating with Engineering teams to ensure a seamless customer experience.   Main Responsibilities:  Serve as the primary technical point of contact for operator and provider partners across Latin America. Manage technical integrations from onboarding through to production go-live. Monitor live production environments and proactively identify technical issues affecting clients. Coordinate technical incidents, escalations, and resolutions with Engineering and NOC teams. Investigate API, connectivity, and integration-related issues to minimise service disruption. Analyse logs and technical data to assist with troubleshooting and root cause investigations. Support operational improvements to enhance platform stability and service delivery. Work closely with Commercial, Product, Engineering, and Operations teams across multiple regions. What we are looking for: Previous experience within the iGaming industry. Hands-on experience within a NOC, Technical Operations, or 24/7 Production Support environment. Strong understanding of API integrations, network connectivity, and troubleshooting live production issues. Ability to investigate logs, analyse incidents, and coordinate technical escalations with Engineering teams. Excellent English communication skills, with Spanish or Portuguese considered a strong advantage. Strong organisational skills, attention to detail, and the ability to work effectively in a fast-paced production environment.

Job requirements 5-7 years of experience in IT operations, systems administration, or endpoint engineering Proven hands-on experience with at least one enterprise MDM solution (Kandji, Jamf Pro, or Microsoft Intune) Experience with identity management and SSO: Google Workspace Admin, Okta, Azure AD/Entra ID, SAML/SCIM integrations Proficiency in scripting and automation (Bash, Python, or PowerShell) for IT workflow development Currently based in Limassol, Cyprus Strong proficiency in integrating AI tools into daily workflows to drive efficiency, quality, and innovation Job responsibilities Own the full device lifecycle: procurement, provisioning, compliance enforcement, and decommissioning across macOS and Windows fleets Administer and optimise the Kandji MDM platform including custom profiles, automated deployments, and compliance policies Design and manage identity lifecycle workflows integrating Google Workspace, SCIM provisioning, and SSO/SAML configurations Build and maintain automated provisioning/deprovisioning workflows using APIs, scripting, and integration platforms Lead infrastructure projects end-to-end: office build-outs, network deployments, access control systems, and cloud service integrations

The Customer Service Agent will be responsible for handling customer queries and support requests online, delivering a helpful, accurate, and compliant service experience across registration, KYC, deposits, withdrawals, gameplay, bonuses, complaints, and responsible gambling interactions.   This role is expected to work confidently across channels — including email and live chat. The role will work closely with the Customer Service Lead and, where relevant, CRM & Loyalty, Risk & Compliance, and Payments, to resolve customer queries efficiently while maintaining our client's service standards.   Responsibilities: Respond to customer queries across channels — including email and live chat — accurately, professionally, and within agreed service level targets Resolve queries across registration, KYC, deposits, withdrawals, gameplay, bonuses, and general account support Escalate complaints, responsible gambling concerns, and higher-risk cases to the appropriate team promptly and correctly Apply responsible gambling, AML, and data privacy protocols correctly in every customer interaction   Requirements: Experience in a customer service or customer support role, ideally within iGaming, digital entertainment, fintech, or another regulated digital business Strong written and verbal communication skills, with the ability to work confidently across multiple channels including email and live chat Understanding of, or willingness to be trained on, responsible gambling, KYC/AML, and complaints handling requirements