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Administration, customer experience, live dealers – operations roles provide a fantastic gateway to iGaming and Payments Skills needed vary greatly, from languages to customer facing roles. Discover exciting work opportunities with roles thar are open to those with or without industry experience.
Leading iGaming company looking for a Casino Supervisor to join their studio in Bogotá. Leadership Role: Play a pivotal role in managing a high-performing team and aligning operations with global standards. Dynamic Environment: Oversee the setup and management of a cutting-edge studio. Career Growth: Nurture your leadership skills and grow within a global organization. This is an on-site opportunity based in Bogotá, Colombia. Position Overview We are seeking a motivated Casino Supervisor to oversee studio operations in Bogotá, ensuring seamless alignment with global standards and compliance with local requirements. This role involves managing staff, fostering team collaboration, and driving performance in a dynamic and fast-paced environment. Required Skills: Leadership and mentoring experience, with at least 1 year in a similar role. Strong communication and interpersonal skills, with advanced proficiency in English. Ability to manage conflicts, handle fast-paced operations, and promote team collaboration. Key Responsibilities Staff Management: Coach and mentor team members, supporting professional development. Manage staff performance, including absence management, disciplinary matters, and grievances. Identify and address individual and team learning needs in collaboration with the learning and development team. Team Leadership: Foster effective communication and teamwork through regular meetings and updates. Promote alignment with company policies, core values, and KPI targets. Deliver services within established organizational frameworks and local requirements. Operational Oversight: Ensure services meet global standards while adhering to local Colombian guidelines. Contribute to learning and development activities to support organizational goals. Why Apply Exciting Challenge: Oversee a dynamic studio setup and foster team growth. Global Standards: Work with a world-class team in the thriving iGaming industry. Career Development: Enhance your leadership and operational management skills.
An established iGaming company in Tbilisi is experiencing high growth. They are keen to hire a Payroll specialist who has experience in the Georgian market alongside strong workforce scheduling expertise. Main Responsibilities: Payroll Management: Process employee payroll, ensuring compliance with labor laws, tax regulations, and company policies. Maintain payroll records, resolve discrepancies, and coordinate with finance for account reconciliation. Shift Scheduling: Develop and manage department schedules, ensuring adequate coverage and efficiency. Handle shift swaps, time-off requests, and absenteeism while minimizing overtime costs. Compliance & Reporting: Ensure adherence to Georgian labor laws, generate reports, and maintain confidentiality in handling sensitive data. Employee Communication: Serve as the contact point for payroll and scheduling inquiries. Communicate schedules and provide guidance on related matters. Cross-Department Collaboration: Collaborate with HR and other teams to maintain accurate records and address unique scheduling requirements. Desired Experience: 3+ years in payroll processing and workforce scheduling. Strong knowledge of payroll systems, labor laws, and scheduling tools. Bachelor’s degree in Business Administration, HR, or similar fields. Familiarity with the iGaming or tech sector is an advantage. Certifications in payroll or workforce management are a plus.
Role Summary As a Junior Compliance Assistant, you will play a key role within a dynamic team of Compliance professionals. Your responsibilities will focus on ensuring adherence to AML regulations and guidelines during customer onboarding. You will report directly to the Compliance Assistant Manager, benefiting from clear communication and guidance. Main Tasks Conducting Due Diligence analyses on players. Performing KYC investigations and escalations on players. Reviewing and approving KYC documentation and AML screening (PEP, sanctions, and watchlist data). Communicating with players to obtain required information for compliance checks. Assisting and collaborating with various departments on daily tasks. Reporting and escalating potential AML risks to the Compliance Assistant Manager. Personal Requirements Availability to work LATAM time zone hours (5 pm UTC - 1 am UTC), Tuesday to Saturday (Sunday & Monday off). Proficiency in English, along with fluency in one of the following languages: Hindi, Japanese, Arabic, or Korean. Strong attention to detail while maintaining a broad perspective. Excellent written and verbal communication skills for interacting with both internal teams and external users. Effective time management and prioritization skills for handling critical tasks. Experience in the gambling industry is preferred. What We Offer Fully remote, location-flexible working model. Salary of Gross USD $27K An enthusiastic team passionate about their work. A fresh perspective on a rapidly growing industry.
Role Summary As a Junior Compliance Assistant, you will play a key role within a dynamic team of Compliance professionals. Your responsibilities will focus on ensuring adherence to AML regulations and guidelines during customer onboarding. You will report directly to the Compliance Assistant Manager, benefiting from clear communication and guidance. Main Tasks Conducting Due Diligence analyses on players. Performing KYC investigations and escalations on players. Reviewing and approving KYC documentation and AML screening (PEP, sanctions, and watchlist data). Communicating with players to obtain required information for compliance checks. Assisting and collaborating with various departments on daily tasks. Reporting and escalating potential AML risks to the Compliance Assistant Manager. Personal Requirements Able to work Asia Timezone (1 am UTC - 9 am UTC), Sunday - Thursday (Friday & Saturday off). Proficiency in English, along with fluency in one of the following languages: Hindi, Japanese, Arabic, or Korean. Strong attention to detail while maintaining a broad perspective. Excellent written and verbal communication skills for interacting with both internal teams and external users. Effective time management and prioritization skills for handling critical tasks. Experience in the gambling industry is preferred. What We Offer Fully remote, location-flexible working model. Salary of Gross USD $27K An enthusiastic team passionate about their work. A fresh perspective on a rapidly growing industry.
Job Title: Customer Service Representative - English speaking Location: Malta Job Type: Full-time and On-site We are seeking a passionate and dedicated Customer Service Representative - English speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our English-speaking clientele, ensuring a seamless and enjoyable experience for all users. Key Responsibilities Assisting both internal and external customers Collaborating with other departments to resolve issues Maintaining minimal customer request queues Conducting customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations) Managing customer request queues based on workload Possessing extensive knowledge of company products Participating in team meetings and activities Taking charge in the absence of the Line Manager Escalating technical issues Overseeing the Emergency Procedure Ensuring chat and email quality assurance Analyzing promotions before launch Managing the Banned procedure Requirements High school or post-secondary education Preferably at least one year of work experience Strong communication skills and knowledge of internet-related software Fluency in both written and spoken English Benefits Salary €26k Gross Relocation assistance Fitness allowance Private health Insurance Professional Development allowance Team building events and outings
A fast-growing and very well-respected Operator in the iGaming industry are experiencing tremendous growth across their Markets and need to expand their Customer Service Function. They are looking for multiple French Speaking Customer Care Agents to join their Malta based team to ensure their customers are having the best possible experience. Responsibilities include: Identifying and analysing customer requests, informing customers that their requests are being processed, and seeking the most appropriate solutions to propose. Guaranteeing continuous improvement in customer service. Ensuring that you are fully aware of new customer needs. The perfect candidate will have: At least 2-years of Customer Relations experience. (Preferably in iGaming). Fluency in French and English. Intimate knowledge of Sports and Sports Betting. If you are keen to learn more about this opportunity, apply here.
Pentasia are looking for a German-Speaking Customer Support Agent on behalf of a leading iGaming service provider. With years of expertise and cutting-edge technology, this company is dedicated to delivering exceptional player experiences across a wide range of services, including casino and sportsbook marketing, customer support, and more. The Role: As a Customer Support Agent, you will be the primary representative of the company, engaging with players via email and live chat. Your role is pivotal in gathering player feedback and working closely with internal departments to continually improve the customer experience. You will also be responsible for escalating issues to relevant teams, ensuring timely resolutions, and maintaining the highest standards of customer service. Key Responsibilities: Provide an exceptional level of customer service to players Communicate with various departments to escalate issues and follow up on pending matters Manage incoming queries via email and live chat Assist departments like Fraud and MLRO when necessary Ensure customer queries are handled in line with company guidelines Relay recurring issues to management for continuous improvement Promote company values and products through daily interactions Maintain professional relationships with customers and colleagues Liaise with third-party providers to ensure seamless service delivery Requirements: Native or C2-level German proficiency Fluent in English 1+ year of iGaming customer service experience Strong customer focus with a can-do attitude Excellent communication skills and a team player mentality Ambitious to learn and grow in the iGaming sector What We Offer: Salary: €27,000 + attractive bonus Health Insurance & wellness benefits Optician/spectacle and blue lens benefits after probation Complimentary breakfast/lunch during the week
