Operations.

Finnish Customer Support Team Leader Location: Malta Salary: €30,000–€35,000, depending on experience   An established iGaming business is looking for a Finnish-speaking Customer Support Team Leader to help develop its customer support operations as it expands into new markets. This is a hands-on leadership opportunity for someone looking to take the next step in their career, with the chance to help build a team, improve processes, and contribute to the development of a growing market.   Key Responsibilities Work closely with Customer Support management to develop and oversee the Finnish-speaking support team. Help establish and improve processes, ensuring the team is equipped to support the requirements of a regulated market. Monitor team performance, service quality, and individual KPIs, providing regular feedback and coaching. Support recruitment, onboarding, training, and the ongoing development of team members. Manage team schedules and ensure appropriate coverage across shifts and operational requirements. Encourage a positive team culture built around collaboration, accountability, and continuous improvement. Work with other departments and team leaders to improve customer experience and support wider business objectives. Remain hands-on with daily customer support when needed, leading by example and helping resolve operational challenges.   Requirements At least 1.5 years of experience within the iGaming industry. Fluent Finnish and English, both written and spoken. Previous team leadership experience or strong potential to step into a leadership role. A proactive, hands-on approach with the ability to take ownership and improve existing processes. Strong communication, organisational, and problem-solving skills. Comfortable working in a fast-paced environment and managing changing priorities. Swedish or additional language skills would be an advantage.   Working Hours The role operates on a rotating shift schedule: 09:00–18:00 12:00–21:00 15:00–00:00   Remote Work: Remote working may be considered for strong candidates, subject to management approval.   This is an excellent opportunity for a motivated Finnish-speaking iGaming professional looking to develop their leadership experience, take on greater responsibility, and play an active role in growing a customer support function. Seniority Level Not Applicable Industry Gambling Facilities and Casinos Employment Type Full-time Skills English Continuous Improvement Telecommuting Customer Experience Business Process Improvement Recruiting Training

CASINO OPERATIONS ADVISOR Our client is a well-established and rapidly growing Sweepstakes Casino operator with a strong reputation for innovation, player experience, and commercial success. Operating across multiple international markets, they have built a high-performing business centered around technology, data-driven decision making, and premium casino entertainment. As they continue to scale, they are seeking talented professionals who thrive in fast-paced environments and want to play a key role in shaping the future growth of the organization. They are seeking an experienced Casino Operations Advisor with deep hands-on experience operating and scaling Social Casino, Sweepstakes, iGaming, Online Casino, or Crypto Casino businesses. Location: Global / Remote Engagement: Consulting, Advisory, Project-Based, Flexible with potential full-time opportunity. KEY RESPONSIBILITIES • Advise on casino business operations and operating models. • Optimize the player lifecycle from acquisition through VIP retention and reactivation. • Advise on VIP strategy, CRM, retention, promotions and rewards. • Analyze business performance and identify growth opportunities. • Provide guidance on operational KPIs including DAU, FTD, GGR, NGR, ARPU, LTV and retention. • Support market expansion, planning and new initiatives. • Partner with Product, Marketing, Payments, Risk, Data and Customer Service functions. REQUIREMENTS • 8+ years of experience in iGaming, Social Casino, Sweepstakes or Crypto Casino. • Proven track record scaling gaming operations. • Strong background in operations, CRM, VIP, retention and monetization. • Experience with well known operators preferred. • Data-driven and commercially focused mindset.  

Executive Assistant del Managing Director Barcelona, España Salario atractivo + bonus   Estamos buscando a un EA del Managing Director de una de las principales compañías de póker a nivel mundial. No es una posición tradicional, buscamos a una persona que combine una excelente capacidad de organización y soporte ejecutivo con una fuerte orientación a la gestión de proyectos, expansión internacional y desarrollo de mercados. El candidato ideal es un profesional con conocimiento local del mercado y experiencia en iGaming, crypto, fintech, finance u otros entornos similares.   Responsabilidades: Gestionarás proyectos de entrada en nuevos mercados, partnerships, licencias y regulaciones a nivel internacional. Reunirás y prepararás toda la información necesaria para que el Mananging Director pueda tomar decisiones, y asegurarte de que cada uno de los proyectos en curso siga avanzando. Tendrás responsabilidad directa sobre la gestión de todo el portfolio de proyectos - participarás en las reuniones, registrarás cada acción acordada y realizarás su seguimiento hasta completarlas. Participarás en negociaciones y conversaciones estratégicas al más alto nivel, por lo que buscamos a alguien dispuesto a realizar el trabajo estratégico como también el operativo. Gestionarás asuntos personales y administrativos de alta sensibilidad - y coordinarás con especialistas cuando sea necesario.   Requisitos: Español e inglés fluidos. +3 años de experiencia trabajando como Executive Assistant para personas de alto patrimonio (CEOs, Managing Directors, VPs, empresarios). Experiencia gestionando múltiples proyectos y stakeholders simultáneamente. Conocimientos sobre el mercado local y experiencia profesional trabajando en Barcelona/España.