Operations.

VP of Fraud & Payments Location: Remote (North America or Europe - must align with North American hours) Compensation: Competitive base salary + performance-based bonus We are partnering with a fast-growing, high-volume online gaming operator to appoint a VP of Fraud & Payments. This is a critical leadership role responsible for building, scaling, and optimizing the company’s fraud prevention and payments ecosystem across multiple products. This is a hands-on, high-impact position for a proven leader who thrives in fast-paced environments and can transform fraud and payments into a strategic advantage, not just a cost center. The Role As VP of Fraud & Payments, you will lead the function end to end, overseeing fraud strategy, payment optimization, tools, and team management. You will build scalable systems that reduce fraud losses, increase payment approval rates, and enhance the customer experience. Key Responsibilities Own and lead the full fraud detection, investigation, and prevention strategy across the customer lifecycle, including registration, deposits, gameplay, redemptions, promotions, and KYC Build, implement, and continuously optimize risk rules to detect and mitigate fraud patterns such as bonus abuse, multi-accounting, synthetic identity, and payment fraud Drive payment performance by managing authorization rates, chargebacks, and dispute processes while optimizing relationships with payment processors and card networks Lead decline analysis, BIN-level performance optimization, 3DS strategy, and chargeback representment programs Own the KYC and identity verification framework, including thresholds, escalation workflows, and manual review processes Evaluate, implement, and optimize fraud, identity, and payments tooling to ensure a scalable and proactive risk infrastructure Build and lead a high-performing fraud and payments team, establishing KPIs, SOPs, and performance standards Partner cross-functionally with Product, Engineering, Data, Compliance, and CX to reduce fraud, improve user experience, and support growth Develop reporting and dashboards to track fraud loss, payment performance, and operational efficiency, and provide regular executive-level insights Ideal Candidate Requirements 7+ years of experience in fraud, payments, or risk within iGaming, online casino, sports betting, DFS, or similar high-volume digital environments Proven track record of building or scaling fraud and payments functions from the ground up Deep expertise in chargebacks, payment processing, card network rules, and fraud prevention strategies Experience with KYC, identity verification systems, and fraud detection tools Strong analytical and data-driven mindset with a hands-on leadership approach Why Join The Team Competitive base salary + bonus structure Fully remote flexibility (North America or Europe-based) Opportunity to build and lead a critical function from the ground up High-visibility role with direct impact on revenue, risk, and growth

Customer Service Agent (Finnish Speaking) Location: Malta | Hybrid Salary: €25,000 – €30,000   About the Role We’re looking for a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing international iGaming company in Malta. As the first point of contact for players, you’ll provide support via phone, chat, and email, ensuring a smooth, safe, and positive customer experience in a regulated online gaming environment.   Responsibilities Support customers in Finnish and English via chat, email, and phone Assist with account queries, verification, deposits, withdrawals, and promotions Review KYC documents and perform security checks Resolve customer issues professionally and efficiently Collaborate with teams such as Risk, Fraud, and Responsible Gaming Maintain accurate records in line with internal and legal requirements Support translation and localisation tasks when needed Contribute to a positive and collaborative team environment   What We’re Looking For Fluent Finnish and English, written and spoken Strong communication and customer service skills Comfortable working shifts, including future night shifts Flexible and motivated to grow within a scaling company Responsible, accurate, and detail-oriented Previous customer support experience is a plus Interest in online gaming or sports betting is an advantage   What’s Offered Hybrid working model Paid onboarding and training in Belgium (flights and accommodation included) Lunch allowance for office days Full reimbursement of office parking costs Growth and development opportunities within a fast-growing company International and supportive work environment

Studio Content Specialist Location: São Paulo - Hybrid Overview We are seeking a Studio Content Specialist to join a leading iGaming business in São Paulo, acting as the key content representative for one or more game Studios within the Revenue team. This role is focused on driving stronger commercial performance across the slot portfolio through content planning, launch coordination, market insight, and performance analysis. You will work closely with internal commercial teams, operators, and Studio partners to ensure game releases are positioned effectively across relevant markets, while helping shape content strategy based on player trends, operator objectives, and commercial opportunities. This is an excellent opportunity for someone with strong iGaming knowledge, particularly within casino and slot content, who enjoys combining analytical thinking, stakeholder management, and commercial decision-making in a fast-paced environment. Key Responsibilities Support the successful launch and distribution of new slot games across relevant operators and markets Coordinate launch planning activities, ensuring all operational and commercial requirements are delivered on time Analyze game performance, player trends, and market intelligence to identify growth opportunities and content gaps Provide actionable recommendations based on KPIs, operator feedback, and commercial performance data Act as the main point of contact for day-to-day Studio content matters internally and externally Collaborate closely with Commercial, Revenue, and Studio teams to improve content planning and portfolio performance Support roadmap discussions and adapt launch strategies based on market relevance and operator objectives Present gaming products effectively to both internal stakeholders and external partners Build strong relationships with operators, Studios, and cross-functional teams Represent assigned Studios at industry events, conferences, and customer meetings when required Must-Have Requirements Minimum 2 years of experience within the iGaming industry or a related commercial/content-focused role Strong understanding of online casino products, particularly slot content Experience analyzing KPIs, market trends, and commercial performance data Ability to translate data insights and customer feedback into practical business recommendations Excellent stakeholder management and communication skills Experience coordinating multiple projects and stakeholders simultaneously Fluent English communication skills Commercial mindset with strong attention to operational detail Ability to work collaboratively across Commercial, Revenue, and external partner teams Nice to Have Experience working with game providers, Studios, or casino operators Previous exposure to game launch planning or content distribution strategies Understanding of roadmap planning and portfolio optimization Additional language skills Knowledge of compliance and regulatory requirements within iGaming Profile Passionate about gaming products and market trends Analytical and commercially driven mindset Strong relationship-building and communication skills Self-motivated, proactive, and highly organized Comfortable operating in a fast-paced and collaborative environment Able to balance strategic thinking with hands-on execution Interested in shaping content performance and commercial success across multiple markets