Operations.

Senior Project Manager - Operations Compensation: $140,000 - $150,000/year + Bonus  Schedule: 2 - 3 days on-site (Hybrid)  My client is seeking a highly experienced Senior Project Manager to lead complex, cross-functional initiatives that advance operational excellence, technology enablement, and strategic business priorities. This role plays a central part in ensuring programs are delivered on time, within scope, and aligned with organizational goals across a fast-moving, live-operations environment.  The ideal candidate brings 7+ years of project management experience, demonstrates strong leadership across multi-disciplinary teams, and is comfortable partnering with Operations, Technology, Product, Marketing, People & Culture, and external vendors to deliver consistent, high-quality outcomes.    Responsibilities  Lead full project lifecycles from initiation through planning, execution, monitoring, and closure  Develop and maintain project charters, timelines, budgets, risk registers, and communication plans  Facilitate cross-functional collaboration, decision-making, and issue resolution  Ensure project deliverables meet quality standards and support operational and strategic objectives  Support operational improvement initiatives in partnership with the Executive Director of Operations  Collaborate with technology leadership on system implementations, upgrades, integrations, and infrastructure initiatives  Drive process optimization, documentation, and scalable workflow design  Serve as the primary point of contact for project updates, risks, dependencies, and timelines  Deliver executive-level reporting, dashboards, and post-project evaluations  Ensure alignment and clarity across stakeholders throughout the project lifecycle  Identify, monitor, and mitigate project risks and issues  Ensure adherence to organizational standards, procurement processes, and vendor governance  Conduct post-project reviews and implement lessons learned for continuous improvement    Qualifications  Bachelor’s degree in Business Administration, Project Management, Information Technology, or related field required  Master’s degree in MBA, Project Management, or related discipline preferred  7+ years of experience leading complex, multi-disciplinary projects  PRINCE2 Practitioner, CSM or equivalent Agile certification, and/or Lean Six Sigma Green Belt certifications preferred  Strong problem-solving, analytical, and troubleshooting skills  Ability to translate complex technical concepts for non-technical stakeholders  Excellent written and verbal communication skills  Comfortable supporting live products and evolving operational environments  Willingness to participate in on-call support for critical operational incidents    Why Apply?  Opportunity to lead high-impact operational and technology initiatives  Exposure to executive leadership and cross-functional stakeholders  A role focused on delivery excellence, governance, and continuous improvement  Work within a collaborative, fast-growing organization supporting live digital products  We look forward to speaking with you!  

Executive Director of Operations Schedule: Hybrid (2 - 3 days on-site)  Compensation: $200,000 - $250,000/year + Bonus   About the Role  Our client is seeking an Executive Director of Operations to serve as a strategic and hands-on leader driving operational excellence across the enterprise. This role is both highly strategic and deeply tactical, functioning as a connective hub across the organization to ensure that systems, processes, people, and platforms are aligned to deliver exceptional outcomes for our customers and partners. This leader will operate as a chief-of-staff-style partner to executive leadership, flexing up and down with teams as needed, leading complex programs end-to-end, and collaborating closely with all functions, including Technology, Product Innovation, People & Culture, Marketing, Finance, and Facilities.  What You’ll Do  Lead and execute an enterprise-wide operations strategy aligned with the clients’ mission, values, and long-term strategic plan  Build scalable operational frameworks, systems, and policies that enable growth, efficiency, and continuous improvement  Serve as a trusted partner to executive leadership, supporting strategic planning, program delivery, and cross-functional execution  Act as a cross-functional integrator, driving alignment and accountability across all departments  Oversee process design, workflow optimization, and operational KPIs  Lead vendor strategy, contract performance management, and service-level agreements  Partner with Technology, Product, People & Culture, Finance, and Marketing to ensure systems support evolving organizational needs  Guide system upgrades, data governance, risk mitigation, cybersecurity awareness, and business continuity planning  Own operational budgeting, forecasting, and resource allocation  Ensure compliance across legal, financial, data privacy, cybersecurity, and organizational policies  Maintain readiness for audits, certifications, and regulatory requirements  What We’re Looking For  Experience & Education  Bachelor’s degree in Business Administration, Operations, Finance, or related field (Master’s preferred)  10+ years of progressive operational leadership experience  Proven success leading enterprise operations, systems oversight, and organizational transformation  Experience driving complex, cross-functional programs from strategy through execution  Core Skills  Exceptional communicator that can clearly articulate strategy, priorities, and decisions to stakeholders at all levels  Hands-on and strategic mindset with comfortability zooming out to strategy and diving into execution  Strong problem-solving and decision-making skills in complex, fast-moving environments  Ability to manage multiple priorities while maintaining clarity and focus  Preferred Certifications   PMP, Lean Six Sigma (Green or Black Belt), CM, CSCP, or CMQ/OE  Why Join the Team  Opportunity to shape and scale enterprise operations with real impact  Highly visible, trusted leadership role with executive access  Collaborative, mission-driven culture rooted in accountability and continuous improvement  Meaningful work supporting communities and long-term organizational sustainability  We look forward to speaking with you!

Technical Customer Support Specialist (Chinese Speaking) ? Location: Malta (On-site) ? Salary: Up to €30,000   About the Role Our Client are looking for a Technical Customer Support Specialist to join our on-site team in Malta. In this role, you will support operational activities, handle agent queries, and monitor gaming systems in real time. This is a great opportunity for someone interested in technical support and the gaming industry.   Key Responsibilities Handle agent requests via written communication and provide timely support Operate and manage back-end game tools Perform basic network troubleshooting and tool usage Monitor game operations in real time and respond to issues promptly   What We’re Looking For Fluent in English and Chinese Strong interest in technical support and gaming Basic understanding of IT, networking, or systems is an advantage Background in Information Management or Computer Science is a plus Good problem-solving skills and attention to detail   What’s On Offer Salary up to €30,000 annually Full training provided (including initial training in Taiwan) Opportunity to gain hands-on experience in gaming operations On-site role within a collaborative team environment Career development opportunities within a growing industry