Operations.

Customer Experience Manager Location: Malta Salary: €60-70k DOE   An exciting opportunity for an experienced Customer Experience professional to join a growing iGaming business and take ownership of its player support function.   This is a hands-on role with plenty of scope to shape how Customer Experience operates as the business grows. You will be responsible for building the right processes, developing a strong support team, and ensuring players receive a consistently high standard of service.   What you'll be doing Take ownership of the overall Customer Experience function and day-to-day support operation. Build and develop a high-performing team, including recruitment, onboarding, coaching, and performance management. Establish clear processes, escalation routes, quality standards, and ways of working. Oversee complaints and complex player escalations, ensuring they are handled effectively and professionally. Use customer feedback and operational data to identify recurring issues and improve the player experience. Work closely with Product, Operations, Technology, Payments, and other teams to resolve player friction and improve processes. Help shape the tools, automation, and systems used across Customer Experience. Develop a scalable support model that can grow alongside the business.   What we're looking for 5+ years' experience in Customer Support or Customer Experience, ideally within iGaming environment. Previous experience leading and developing a Customer Support or Customer Experience team. A hands-on approach with the ability to build processes and functions rather than simply manage an established operation. Strong understanding of escalations, complaints, quality management, and customer service operations. Excellent communication and stakeholder management skills. Comfortable working in a fast-moving, entrepreneurial environment with a high level of ownership. An interest, passion and hands-on experience in AI technology, automation, and finding smarter ways to improve customer journey.   Malta-based candidates preferred.

About the Company Our client is an ambitious early-stage venture positioned at the intersection of prediction markets & peer-to-peer social gaming. The business is developing a next-generation consumer platform that combines prediction-based experiences with sports communities, player data, tournaments, gamification, content and social engagement. Strategic infrastructure and technology partnerships are already in place, and an existing remote development team is actively building the platform. The business is now entering the critical phase of bringing the product together, preparing for launch and building the operational foundations required for future scale. The Opportunity Reporting directly to the Founder, the Chief Operating Officer will be the key executive responsible for bringing the different parts of the business together and driving the company from product development through launch, commercialisation and scale. This is a broad, hands-on leadership role rather than a traditional corporate operations position. The successful candidate will oversee operational execution, product delivery, commercial strategy, partnerships, go-to-market activity, streaming and content initiatives, social media growth and organisational development. The ideal individual will combine deep sector knowledge with the pace, commercial judgement and execution mindset required to build an early-stage consumer business. Key Responsibilities Business Operations Drive day-to-day execution across the business and ensure priorities translate into measurable progress. Establish clear operating processes, reporting structures, ownership and accountability. Coordinate activity across product, technology, operations, marketing, content and commercial functions. Create an execution-focused culture suited to a fast-moving, founder-led environment. Identify operational risks, remove delivery blockers and keep the business progressing towards launch. Product & Launch Execution Work closely with the Founder and development team to define launch priorities and delivery milestones. Maintain alignment between the commercial vision, customer experience and product roadmap. Bring structure and discipline to product decision-making, helping control scope and prioritise the features required for launch. Coordinate internal teams and external technology partners to support a successful market launch. Build the operational model required to support the platform after launch. Industry knowledge Apply strong knowledge of prediction markets, betting, DFS and digital gaming to the company’s operating and commercial strategy. Help shape the customer proposition, market positioning and user journey. Ensure the business is built with an understanding of the operational, commercial and compliance demands of the sector. Identify relevant industry trends, partnership opportunities and new routes to market. Streaming, Social Media & Community Growth Develop the operating strategy for streaming, creator-led content, social media and community engagement. Build relationships with influencers, creators, media partners, sports communities and other relevant channels. Work with marketing and growth teams to create acquisition, engagement and retention initiatives. Ensure content, streaming and social activity are connected to the wider product and revenue strategy. Help create a highly engaging consumer experience with strong social and community-led characteristics. Commercial Growth & Partnerships Develop and execute the go-to-market plan alongside the Founder. Build strategic relationships across sports, gaming, media, social platforms and technology. Support the acquisition and onboarding of clubs, communities, commercial partners and users. Identify growth opportunities across the United States and future international markets. Help turn the platform into a scalable and sustainable revenue-generating business. Leadership & Organisation Act as the Founder’s primary operational and strategic partner. Provide leadership and direction to the existing distributed team. Recruit and develop additional talent as the business grows. Create effective collaboration across remote and office-based team members. Help shape the company’s longer-term organisational structure and strategic direction. Experience & Requirements Essential Previous experience as a COO, President, General Manager, Managing Director, Chief Business Officer or similar senior operational leader. Demonstrable experience within predictions, online gambling, sports betting, gaming or a closely related consumer digital sector. Experience launching, operating or scaling a consumer-facing digital platform. Strong understanding of influencer / streamer acquisition channels, social media, content and community-led customer acquisition. Experience leading cross-functional teams across product, technology, marketing, operations and commercial activity. Ability to introduce structure and accountability without slowing down an entrepreneurial business. Strong commercial judgement and the ability to move comfortably between strategy and hands-on execution. Highly Desirable Direct prediction market experience. Experience in social gaming, sweepstakes, fantasy sports or peer-to-peer gaming. Experience working with streaming platforms, creators, influencers or digital media partnerships. Experience building an early-stage or founder-led business through launch and significant growth. An established network across gambling, sports, media, creators or consumer technology. The Individual The successful candidate will be: Entrepreneurial, hands-on and highly execution focused. Commercially sharp and comfortable operating in ambiguity. A decisive leader who can turn ideas into priorities, actions and outcomes. Confident working directly with a Founder and constructively challenging when required. Capable of bringing together product, technology, operations, content and growth. Passionate about building a consumer platform with strong social, community and entertainment characteristics. Most importantly, this person must be capable of taking a compelling product vision, bringing the organisation together around it and building the operational engine required to launch and scale the business. Why Join? Join an ambitious business at a critical pre-launch stage. Take a central role in shaping the company, product and go-to-market strategy. Work directly alongside an entrepreneurial Founder with strong industry relationships. Build within the rapidly developing prediction market and digital entertainment sectors. Create and lead the operating organisation as the business scales. Long-term leadership opportunity with meaningful equity potential.    

Operations Managers (Thailand)   Salary: 60,000 - 110,000 THB per month Location: Asia, 100% Remote Employment: Full-time   About the Role We are looking for experienced Operations Managers to take ownership of the day-to-day operations and performance of established B2C online gaming brands in Thailand.   This is a senior, hands-on opportunity suited to someone who understands the Thai online gaming market and can operate with a high level of autonomy. The platform and much of the underlying infrastructure are highly automated, so the focus is on someone who can take ownership, identify what needs to be done, and drive things forward.   Depending on experience and fit, successful candidates may take ownership of a specific brand, team, or area of the Thailand operation.   Key Responsibilities Take ownership of day-to-day operations and performance across assigned B2C brands in Thailand Drive the ongoing development, optimisation and growth of the local operation Monitor market conditions, player behaviour, competitors and commercial opportunities within Thailand Manage and coordinate local operational requirements, ensuring the business is effectively positioned for the Thai market Work closely with internal teams and the Founder/CEO to identify operational priorities, resolve issues and implement improvements Support the launch and optimisation of new brands, products and initiatives within the market Oversee relationships and operational processes with relevant local partners, including payment providers, affiliates and other commercial partners Manage and develop local affiliate and traffic relationships, including onboarding, performance and commercial activity Ensure payment channels and processes are working effectively, identifying and resolving issues where required Support VIP operations and handle escalations or critical player-related issues when necessary Oversee Thai localisation and content, ensuring communications, promotions and marketing materials are appropriate for the local market Identify operational risks, inefficiencies and opportunities, taking ownership of solutions rather than waiting for direction Work independently within a lean, highly automated environment and act as a key operational point of contact for Thailand   What We're Looking For Proven experience in Thai iGaming, online gaming, casino or sportsbook operations Previous experience at Country Manager, Operations Manager, Senior Operations Manager or a similar level Strong understanding of the Thai online gaming market and local player behaviour Experience working within a B2C gaming environment Good understanding of local payments and payment processes Exposure to affiliate management, traffic acquisition or other commercial functions Experience managing or taking ownership of a market, brand, team or operational function Strong commercial and operational judgement, with the ability to identify what needs attention and take action Comfortable working autonomously in a fast-moving and relatively lean environment Fluent Thai and English Existing relationships or a strong network within the Thai iGaming market would be advantageous   What You Can Expect The opportunity to take genuine ownership of operations within the Thailand market A senior role within an established gaming business with further Asian expansion planned Exposure to multiple B2C brands and a highly automated technology platform Significant autonomy and direct interaction with senior leadership Fully remote working from Thailand Competitive salary of 60,000 - 110,000 THB per month, with flexibility for exceptional candidates Performance-based bonus linked to business and operational KPIs