Operations.

General Manager  Location: Botswana | Full-time | Relocation required About the Opportunity An established sports betting and iGaming business is looking to appoint a General Manager to lead and develop its operation in Botswana. The business is currently at an early stage of development, with a small local structure and a combination of retail, technology and external operational support. The successful candidate will play a key role in building the foundations of the operation, establishing processes and controls, and driving its growth. This is a hands-on leadership role for someone comfortable working in a developing business and being directly involved in both the strategic and day-to-day operational aspects of the market. The Role As General Manager, you will have overall responsibility for the Botswana operation, combining operational leadership with commercial and business development responsibilities. You will manage the existing operation while building the structure, processes and capabilities required to scale the business across both retail and online iGaming channels. Key Responsibilities Lead the day-to-day operation of the business and oversee the existing retail network. Manage and evaluate the HHT/terminal operation, identifying opportunities for improvement and future expansion. Oversee and develop the online iGaming operation, including sportsbook and casino activities. Lead and develop the local team, establishing clear objectives, processes and accountability. Manage relationships with external agencies, suppliers and partners and ensure effective delivery. Establish and improve operational processes, controls and performance reporting across retail and online operations. Take responsibility for budgets, costs, profitability and P&L. Monitor commercial performance and identify opportunities to grow revenue and improve efficiency. Develop the commercial and operational strategy for the market and identify new growth opportunities. Build a professional and scalable operating structure as the business grows. Work closely with relevant stakeholders to ensure the operation develops effectively and in line with business objectives. The Ideal Candidate The ideal candidate will have: Strong experience in sports betting and/or iGaming operations. Practical experience across retail betting and online operations. Good understanding of sportsbook, casino, customer and operational processes. Experience managing teams, suppliers and external partners. Strong commercial understanding, including budgets, profitability and P&L. Experience working within smaller, developing or fast-growth organisations. An entrepreneurial, hands-on and results-oriented approach. The ability to build processes and structure where these are not yet fully established. Strong analytical, decision-making and stakeholder management skills. Experience working in African or emerging betting markets would be advantageous. Willingness to relocate and reside in Botswana What’s on Offer Very competitive salary Performance-related bonus Relocation support Local accommodation - for potential candidate relocating Company vehicle Opportunity to take ownership of a growing betting and iGaming operation The opportunity to build and professionalise the business from an early stage

Customer Support Agent – Spanish Speaking Location: Melilla, Spain Working Model: On-site, with remote flexibility for evening and weekend shifts     The Role We are looking for a Spanish-speaking Customer Support Agent to join our client's Customer Support team in Melilla. You will provide high-quality support to Spanish-speaking players, helping resolve queries efficiently while delivering a positive customer experience. This is a great opportunity for someone with previous customer service experience who is comfortable working in a rotating shift environment, including evenings, nights and weekends.     Key Responsibilities Provide professional and efficient customer support to Spanish-speaking players. Handle customer queries and resolve issues across relevant support channels. Communicate clearly and professionally in Spanish and English. Work collaboratively with international teams and internal departments. Follow established processes and procedures to ensure a consistent customer experience. Work flexibly across a rotating schedule, including nights and weekends.     Requirements Native-level Spanish is essential. Intermediate to fluent English for internal communication. 6 months or more of customer support/customer service experience. Strong communication and interpersonal skills. Customer-focused mindset with a proactive and positive attitude. Comfortable working shifts, including nights and weekends. Ability to work independently and as part of an international team. Candidates must have the right to work in Spain/EU. Visa or work permit sponsorship is not available.     Salary & Benefits €18,000-20,000 gross annual salary. Performance bonus of up to 10% of annual salary. Up to 4 weeks of "work from anywhere" flexibility. Relocation support: flights + €750 relocation advance + 2-4 weeks of temporary accommodation.

Sportsbook Operations Senior Manager | Gibraltar (On-site)   Our client is a fast-growing, next-generation sports betting and gaming platform building out its Gibraltar operation. They're a high-performance, fast-moving team with high ownership and a genuine appetite to professionalise how they operate.   They're looking for a Sportsbook Operations Senior Manager to own the operational engine behind their sportsbook supplier ecosystem; building the governance, performance reviews, reporting cadences and incident management processes that keep the sportsbook reliable, responsive and scalable as the business grows. This is a hands-on operational role, not a distant strategy seat. You'll work closely with Sportsbook Experience, Product, Engineering and Risk, acting as the bridge between internal teams and external suppliers.   What you'll be doing: Own operational relationships with key sportsbook suppliers across pricing, trading and data Build supplier governance frameworks, QBR cadences, performance reviews and action tracking Lead supplier incident management end-to-end, ensuring issues are resolved quickly and don't recur Hold third-party suppliers accountable for performance, quality and delivery Improve the processes behind event booking, supplier selection and day-to-day trading operations Use data and reporting to identify supplier trends and operational improvement opportunities Support and guide Gibraltar-based execs as the team grows Provide clear updates to senior stakeholders on operations, incidents and supplier performance   What you'll bring: 5+ years' experience in sportsbook operations, trading or sportsbook management Strong sportsbook industry knowledge; understanding the ecosystem matters more than experience with any one supplier A track record managing operational relationships with third-party sportsbook suppliers or partners (sports, including racing) Experience building or improving governance frameworks, QBRs, reporting structures or supplier performance processes Strong analytical, process-improvement mindset Comfortable using AI tools (ChatGPT, Claude or similar) to improve reporting and operational efficiency People leadership experience is a plus, not essential Comfortable with ambiguity, happy building structure where it doesn't exist yet Genuine passion for sport and sports betting   Details: Location: Gibraltar, on-site, full-time Working pattern: Shifts between 9am–11pm, Monday–Sunday Salary: Competitive, dependent on experience