Operations.

CASINO OPERATIONS ADVISOR Our client is a well-established and rapidly growing Sweepstakes Casino operator with a strong reputation for innovation, player experience, and commercial success. Operating across multiple international markets, they have built a high-performing business centered around technology, data-driven decision making, and premium casino entertainment. As they continue to scale, they are seeking talented professionals who thrive in fast-paced environments and want to play a key role in shaping the future growth of the organization. They are seeking an experienced Casino Operations Advisor with deep hands-on experience operating and scaling Social Casino, Sweepstakes, iGaming, Online Casino, or Crypto Casino businesses. Location: Global / Remote Engagement: Consulting, Advisory, Project-Based, Flexible with potential full-time opportunity. KEY RESPONSIBILITIES • Advise on casino business operations and operating models. • Optimize the player lifecycle from acquisition through VIP retention and reactivation. • Advise on VIP strategy, CRM, retention, promotions and rewards. • Analyze business performance and identify growth opportunities. • Provide guidance on operational KPIs including DAU, FTD, GGR, NGR, ARPU, LTV and retention. • Support market expansion, planning and new initiatives. • Partner with Product, Marketing, Payments, Risk, Data and Customer Service functions. REQUIREMENTS • 8+ years of experience in iGaming, Social Casino, Sweepstakes or Crypto Casino. • Proven track record scaling gaming operations. • Strong background in operations, CRM, VIP, retention and monetization. • Experience with well known operators preferred. • Data-driven and commercially focused mindset.  

Operations Managers (Thailand)   Salary: 60,000 - 110,000 THB per month Location: Asia, 100% Remote Employment: Full-time   About the Role We are looking for experienced Operations Managers to take ownership of the day-to-day operations and performance of established B2C online gaming brands in Thailand.   This is a senior, hands-on opportunity suited to someone who understands the Thai online gaming market and can operate with a high level of autonomy. The platform and much of the underlying infrastructure are highly automated, so the focus is on someone who can take ownership, identify what needs to be done, and drive things forward.   Depending on experience and fit, successful candidates may take ownership of a specific brand, team, or area of the Thailand operation.   Key Responsibilities Take ownership of day-to-day operations and performance across assigned B2C brands in Thailand Drive the ongoing development, optimisation and growth of the local operation Monitor market conditions, player behaviour, competitors and commercial opportunities within Thailand Manage and coordinate local operational requirements, ensuring the business is effectively positioned for the Thai market Work closely with internal teams and the Founder/CEO to identify operational priorities, resolve issues and implement improvements Support the launch and optimisation of new brands, products and initiatives within the market Oversee relationships and operational processes with relevant local partners, including payment providers, affiliates and other commercial partners Manage and develop local affiliate and traffic relationships, including onboarding, performance and commercial activity Ensure payment channels and processes are working effectively, identifying and resolving issues where required Support VIP operations and handle escalations or critical player-related issues when necessary Oversee Thai localisation and content, ensuring communications, promotions and marketing materials are appropriate for the local market Identify operational risks, inefficiencies and opportunities, taking ownership of solutions rather than waiting for direction Work independently within a lean, highly automated environment and act as a key operational point of contact for Thailand   What We're Looking For Proven experience in Thai iGaming, online gaming, casino or sportsbook operations Previous experience at Country Manager, Operations Manager, Senior Operations Manager or a similar level Strong understanding of the Thai online gaming market and local player behaviour Experience working within a B2C gaming environment Good understanding of local payments and payment processes Exposure to affiliate management, traffic acquisition or other commercial functions Experience managing or taking ownership of a market, brand, team or operational function Strong commercial and operational judgement, with the ability to identify what needs attention and take action Comfortable working autonomously in a fast-moving and relatively lean environment Fluent Thai and English Existing relationships or a strong network within the Thai iGaming market would be advantageous   What You Can Expect The opportunity to take genuine ownership of operations within the Thailand market A senior role within an established gaming business with further Asian expansion planned Exposure to multiple B2C brands and a highly automated technology platform Significant autonomy and direct interaction with senior leadership Fully remote working from Thailand Competitive salary of 60,000 - 110,000 THB per month, with flexibility for exceptional candidates Performance-based bonus linked to business and operational KPIs  

Player Support Representative – Remote | Digital | Crypto Location: Remote (North America) Compensation: $25-$30 USD/hour Schedule: 5 days per week Weekends: Required on a rotating basis About the Role Our client is seeking customer-focused Player Support Representatives to deliver exceptional support experiences through live chat. You'll serve as the primary point of contact for users, helping to resolve questions, troubleshoot issues, and ensure a positive customer experience. This is an excellent opportunity for candidates who are strong communicators, quick thinkers, and passionate about helping others. Industry experience is not required; training will be provided. Responsibilities Provide professional, timely support via live chat. Assist users with accounts, platform, and general support inquiries. Deliver personalized customer service and maintain a customer-first approach. Troubleshoot issues and identify effective solutions. Accurately document and escalate issues when necessary. Maintain a high standard of written communication and professionalism. What We're Looking For Excellent written communication skills with strong grammar. Customer service or support experience preferred. Strong problem-solving and critical-thinking abilities. Ability to multitask and manage multiple conversations. Comfortable working in a fast-paced remote environment. Adaptable, coachable, and eager to learn. Strong attention to detail and customer focus. Why Consider This Opportunity? Fully remote work environment Competitive hourly compensation High-growth company with career advancement opportunities Collaborative and supportive team culture Comprehensive training provided Opportunity to work in a rapidly evolving industry Interested candidates should have a passion for customer service, strong written communication skills, and a desire to grow within a fast-paced support organization.