Operations.

Be Part of the Tech Revolution in Gaming<b>.</b>
Powering business growth.

Be Part of the Tech Revolution in Gaming.

We’re the #01 global leader in iGaming recruitment. Our team of 80+ recruiters deliver a full suite of recruitment services and enterprise talent solutions. Since 2001 we’ve placed 10,000+ candidates in specialist iGaming jobs within the online gambling and sports betting space. As part of The Conexus Group, our global networks within iGaming are unrivalled. Recruiting or expanding? Let’s talk talent!

Our services
New Career Opportunities

Latest Jobs in iGaming.

Pentasia believes in building more diverse, equitable and inclusive workplaces.

View all jobs

On-site

Platform Operations Analyst | iGaming & Gambling Operator | Onsite, Sao Paulo

Sao Paulo, LATAM

R$10,000

About the role: A fast-growing international iGaming company is expanding its operations in Brazil and looking to strengthen its local platform operations structure. With a strong global presence and a dynamic digital entertainment ecosystem, the company operates across multiple regulated markets, delivering innovative casino and sportsbook experiences to users worldwide. As part of this expansion, we are looking for a proactive and analytical Platform Operations Analyst to support daily platform operations, monitor campaigns and functionalities, and ensure a seamless and efficient user experience across the business. Key Responsibilities: Monitor platform operations and ensure the correct execution of campaigns, promotions, and platform activities Support operational routines related to casino, sportsbook, and other gaming products Track operational incidents and coordinate with internal teams to support resolution processes Work closely with Product, CRM, Customer Support, Risk, and global teams to align operational improvements Monitor platform performance and operational KPIs Validate configurations, content, and operational flows before launches and activations Support operational testing and post-release validations alongside Product and Tech teams Assist in documenting processes, workflows, and operational best practices Identify opportunities to improve user experience and platform efficiency Ensure adherence to internal policies, compliance standards, and local regulations Requirements: Previous experience in platform operations, product operations, or operational roles within iGaming, tech, or digital environments Strong analytical and problem-solving skills Experience monitoring KPIs and operational performance Ability to manage multiple priorities in fast-paced environments Strong organizational and communication skills Experience working cross-functionally with multiple stakeholders Knowledge of digital platforms and online operational environments Advanced or fluent English for daily communication with global teams Availability to work onsite in São Paulo/SP Nice to Have: Previous experience with online casino and sportsbook operations Familiarity with CRM tools, back-office platforms, or operational systems Understanding of user journeys within iGaming platforms Experience in international or high-growth companies Basic knowledge of operational metrics and data analysis Familiarity with Brazilian betting regulations What We Offer: Opportunity to join a globally recognized and rapidly expanding iGaming company International and collaborative work environment Exposure to global operations and strategic projects Career growth opportunities within a fast-scaling business Innovative and performance-driven culture Health insurance reimbursement support Dental insurance for employees and dependents 20-day paid contract recess period Birthday Day Off Modern and flexible work environment with no dress code
Apply now

Hybrid

HR Officer

Swatar, Europe

€28.000 DOE

Human Resources Officer Location: Malta Employment Type: Full-time | Hybrid Salary: Up to €28,000 DOE   About the Company We are a well-established provider of specialised business and commercial services, supporting clients across multiple industries. As part of our continued growth, we are looking for a motivated and detail-oriented Human Resources Officer to join our HR team and support the company’s people operations and development initiatives.   About the Role Reporting to the HR Manager, the Human Resources Officer will support the full employee lifecycle, including recruitment, onboarding, employee relations, training coordination, and HR administration. This role is ideal for someone who is organised, proactive, and eager to grow within the HR field.   Key Responsibilities Act as a point of contact for employee queries and HR-related matters Support the full recruitment cycle, including job postings, screening, interviews, contracts, and onboarding Coordinate employee engagement and termination processes Maintain accurate HR records and employee documentation Assist in drafting HR policies and procedures Liaise with payroll and relevant authorities regarding employee updates Support performance reviews, KPI tracking, and training coordination Assist with employee engagement initiatives, wellness activities, and team events Prepare HR reports and support workforce analytics Support the HR Manager with employee relations matters and conflict resolution   Requirements Minimum A’ Level standard of education At least 1 year of experience in a similar HR role Knowledge of Maltese employment law and local HR procedures Excellent written and spoken English Strong communication and interpersonal skills Highly organised with strong attention to detail Ability to manage confidential information professionally Comfortable working under pressure and meeting deadlines Proficient in Microsoft Office Suite   What’s Offered Competitive remuneration package and progression plan Hybrid working and flexible hours Early finish Fridays (office closes at 2pm) Study leave and sponsorship opportunities Team events, industry events, and training opportunities Supportive and collaborative working environment with mentoring from experienced professionals
Apply now

Remote

VP of Fraud and Payments - iGaming | Remote | North America

Remote, North America, Europe, Remote

Competitive Base Salary + Performance-Based Bonus

VP of Fraud & Payments Location: Remote (North America or Europe - must align with North American hours) Compensation: Competitive base salary + performance-based bonus We are partnering with a fast-growing, high-volume online gaming operator to appoint a VP of Fraud & Payments. This is a critical leadership role responsible for building, scaling, and optimizing the company’s fraud prevention and payments ecosystem across multiple products. This is a hands-on, high-impact position for a proven leader who thrives in fast-paced environments and can transform fraud and payments into a strategic advantage, not just a cost center. The Role As VP of Fraud & Payments, you will lead the function end to end, overseeing fraud strategy, payment optimization, tools, and team management. You will build scalable systems that reduce fraud losses, increase payment approval rates, and enhance the customer experience. Key Responsibilities Own and lead the full fraud detection, investigation, and prevention strategy across the customer lifecycle, including registration, deposits, gameplay, redemptions, promotions, and KYC Build, implement, and continuously optimize risk rules to detect and mitigate fraud patterns such as bonus abuse, multi-accounting, synthetic identity, and payment fraud Drive payment performance by managing authorization rates, chargebacks, and dispute processes while optimizing relationships with payment processors and card networks Lead decline analysis, BIN-level performance optimization, 3DS strategy, and chargeback representment programs Own the KYC and identity verification framework, including thresholds, escalation workflows, and manual review processes Evaluate, implement, and optimize fraud, identity, and payments tooling to ensure a scalable and proactive risk infrastructure Build and lead a high-performing fraud and payments team, establishing KPIs, SOPs, and performance standards Partner cross-functionally with Product, Engineering, Data, Compliance, and CX to reduce fraud, improve user experience, and support growth Develop reporting and dashboards to track fraud loss, payment performance, and operational efficiency, and provide regular executive-level insights Ideal Candidate Requirements 7+ years of experience in fraud, payments, or risk within iGaming, online casino, sports betting, DFS, or similar high-volume digital environments Proven track record of building or scaling fraud and payments functions from the ground up Deep expertise in chargebacks, payment processing, card network rules, and fraud prevention strategies Experience with KYC, identity verification systems, and fraud detection tools Strong analytical and data-driven mindset with a hands-on leadership approach Why Join The Team Competitive base salary + bonus structure Fully remote flexibility (North America or Europe-based) Opportunity to build and lead a critical function from the ground up High-visibility role with direct impact on revenue, risk, and growth
Apply now
Pentasia

Our Team.

View all team
Hiago Arantes

Hiago Arantes

Recruitment Consultant

Laura Kauderer

Laura Kauderer

Recruitment Consultant

Lucky Shankar

Lucky Shankar

Head of Malta

Guides & Case Studies

Career Guides.

View all guides
Guide1

Responsible Gaming in Brazil: Your Talent Acquisition Advantage

The Brazilian Gaming talent market has become increasingly competitive since the start of 2024. With regulations now in place, and a vast, untapped..
Read more
Guide2

Building an Inclusive Future in iGaming: Supporting Women Beyond IWD

The Brazilian Gaming talent market has become increasingly competitive since the start of 2024. With regulations now in place, and a vast, untapped..
Read more
Guide3

Stand Out in Brazil's Gaming Boom:How to Land Your Dream Job

The Brazilian Gaming talent market has become increasingly competitive since the start of 2024. With regulations now in place, and a vast, untapped..
Read more

Latest Jobs in iGaming.

Pentasia believes in building more diverse, equitable and inclusive workplaces.

Talk recruitment