Operations.

Customer Service Agent (Finnish Speaking) Location: Malta |  Hybrid Salary: €25,000 – €30,000   About the Role We’re looking for a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing international iGaming company in Malta. As the first point of contact for players, you’ll provide support via phone, chat, and email, ensuring a smooth, safe, and positive customer experience in a regulated online gaming environment.   Responsibilities Support customers in Finnish and English via chat, email, and phone Assist with account queries, verification, deposits, withdrawals, and promotions Review KYC documents and perform security checks Resolve customer issues professionally and efficiently Collaborate with teams such as Risk, Fraud, and Responsible Gaming Maintain accurate records in line with internal and legal requirements Support translation and localisation tasks when needed Contribute to a positive and collaborative team environment   What We’re Looking For Fluent Finnish and English, written and spoken Strong communication and customer service skills Comfortable working shifts, including future night shifts Flexible and motivated to grow within a scaling company Responsible, accurate, and detail-oriented Previous customer support experience is a plus Interest in online gaming or sports betting is an advantage   What’s Offered Hybrid working model Lunch allowance for office days Full reimbursement of office parking costs Growth and development opportunities within a fast-growing company

Senior Customer Support Specialist (Finnish Speaking)   Form part of a fast-growing international iGaming business Step into a senior, leadership-track CS role with real impact   Location: Malta (St. Julian’s) - Relocation Provided. Workplace: Hybrid Salary: Up to €30k + Bonus   Your Role: Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements Support fraud detection and account monitoring through detailed customer and transaction reviews Act as a senior presence within the team, stepping in during peak periods or critical situations Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience Take ownership of specific markets, features, or workflows, becoming a go-to person within the team   What You Bring: 2+ years of experience in online customer support within iGaming or a similar fast-paced environment Strong understanding of KYC, payments, and customer risk/fraud fundamentals High emotional intelligence with a natural leadership mindset Data-driven approach with awareness of how performance impacts wider business outcomes Fluent English and Finnish Ability to multitask, prioritise, and perform under pressure Comfortable working shifts, including potential night shifts Interest in sports and/or casino products is a plus Curiosity around tools and technology (including AI) to improve efficiency   What’s in It for You? Salary up to €30K + Bonus Quarterly team events and weekly company socials Hybrid work setup with home-office allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage

General Manager  Location: Botswana | Full-time | Relocation required Salary: circa US $75k About the Opportunity An established sports betting and iGaming business is looking to appoint a General Manager to lead and develop its operation in Botswana. The business is currently at an early stage of development, with a small local structure and a combination of retail, technology and external operational support. The successful candidate will play a key role in building the foundations of the operation, establishing processes and controls, and driving its growth. This is a hands-on leadership role for someone comfortable working in a developing business and being directly involved in both the strategic and day-to-day operational aspects of the market. The Role As General Manager, you will have overall responsibility for the Botswana operation, combining operational leadership with commercial and business development responsibilities. You will manage the existing operation while building the structure, processes and capabilities required to scale the business across both retail and online iGaming channels. Key Responsibilities Lead the day-to-day operation of the business and oversee the existing retail network. Manage and evaluate the HHT/terminal operation, identifying opportunities for improvement and future expansion. Oversee and develop the online iGaming operation, including sportsbook and casino activities. Lead and develop the local team, establishing clear objectives, processes and accountability. Manage relationships with external agencies, suppliers and partners and ensure effective delivery. Establish and improve operational processes, controls and performance reporting across retail and online operations. Take responsibility for budgets, costs, profitability and P&L. Monitor commercial performance and identify opportunities to grow revenue and improve efficiency. Develop the commercial and operational strategy for the market and identify new growth opportunities. Build a professional and scalable operating structure as the business grows. Work closely with relevant stakeholders to ensure the operation develops effectively and in line with business objectives. The Ideal Candidate The ideal candidate will have: Strong experience in sports betting and/or iGaming operations. Practical experience across retail betting and online operations. Good understanding of sportsbook, casino, customer and operational processes. Experience managing teams, suppliers and external partners. Strong commercial understanding, including budgets, profitability and P&L. Experience working within smaller, developing or fast-growth organisations. An entrepreneurial, hands-on and results-oriented approach. The ability to build processes and structure where these are not yet fully established. Strong analytical, decision-making and stakeholder management skills. Experience working in African or emerging betting markets would be advantageous. Willingness to relocate and reside in Botswana What’s on Offer Very competitive salary Performance-related bonus Relocation support Local accommodation - for potential candidate relocating Company vehicle Opportunity to take ownership of a growing betting and iGaming operation The opportunity to build and professionalise the business from an early stage