Operations.

Human Resources Officer Location: Malta Employment Type: Full-time | Hybrid Salary: Up to €28,000 DOE   About the Company We are a well-established provider of specialised business and commercial services, supporting clients across multiple industries. As part of our continued growth, we are looking for a motivated and detail-oriented Human Resources Officer to join our HR team and support the company’s people operations and development initiatives.   About the Role Reporting to the HR Manager, the Human Resources Officer will support the full employee lifecycle, including recruitment, onboarding, employee relations, training coordination, and HR administration. This role is ideal for someone who is organised, proactive, and eager to grow within the HR field.   Key Responsibilities Act as a point of contact for employee queries and HR-related matters Support the full recruitment cycle, including job postings, screening, interviews, contracts, and onboarding Coordinate employee engagement and termination processes Maintain accurate HR records and employee documentation Assist in drafting HR policies and procedures Liaise with payroll and relevant authorities regarding employee updates Support performance reviews, KPI tracking, and training coordination Assist with employee engagement initiatives, wellness activities, and team events Prepare HR reports and support workforce analytics Support the HR Manager with employee relations matters and conflict resolution   Requirements Minimum A’ Level standard of education At least 1 year of experience in a similar HR role Knowledge of Maltese employment law and local HR procedures Excellent written and spoken English Strong communication and interpersonal skills Highly organised with strong attention to detail Ability to manage confidential information professionally Comfortable working under pressure and meeting deadlines Proficient in Microsoft Office Suite   What’s Offered Competitive remuneration package and progression plan Hybrid working and flexible hours Early finish Fridays (office closes at 2pm) Study leave and sponsorship opportunities Team events, industry events, and training opportunities Supportive and collaborative working environment with mentoring from experienced professionals

VP of Fraud & Payments Location: Remote (North America or Europe - must align with North American hours) Compensation: Competitive base salary + performance-based bonus We are partnering with a fast-growing, high-volume online gaming operator to appoint a VP of Fraud & Payments. This is a critical leadership role responsible for building, scaling, and optimizing the company’s fraud prevention and payments ecosystem across multiple products. This is a hands-on, high-impact position for a proven leader who thrives in fast-paced environments and can transform fraud and payments into a strategic advantage, not just a cost center. The Role As VP of Fraud & Payments, you will lead the function end to end, overseeing fraud strategy, payment optimization, tools, and team management. You will build scalable systems that reduce fraud losses, increase payment approval rates, and enhance the customer experience. Key Responsibilities Own and lead the full fraud detection, investigation, and prevention strategy across the customer lifecycle, including registration, deposits, gameplay, redemptions, promotions, and KYC Build, implement, and continuously optimize risk rules to detect and mitigate fraud patterns such as bonus abuse, multi-accounting, synthetic identity, and payment fraud Drive payment performance by managing authorization rates, chargebacks, and dispute processes while optimizing relationships with payment processors and card networks Lead decline analysis, BIN-level performance optimization, 3DS strategy, and chargeback representment programs Own the KYC and identity verification framework, including thresholds, escalation workflows, and manual review processes Evaluate, implement, and optimize fraud, identity, and payments tooling to ensure a scalable and proactive risk infrastructure Build and lead a high-performing fraud and payments team, establishing KPIs, SOPs, and performance standards Partner cross-functionally with Product, Engineering, Data, Compliance, and CX to reduce fraud, improve user experience, and support growth Develop reporting and dashboards to track fraud loss, payment performance, and operational efficiency, and provide regular executive-level insights Ideal Candidate Requirements 7+ years of experience in fraud, payments, or risk within iGaming, online casino, sports betting, DFS, or similar high-volume digital environments Proven track record of building or scaling fraud and payments functions from the ground up Deep expertise in chargebacks, payment processing, card network rules, and fraud prevention strategies Experience with KYC, identity verification systems, and fraud detection tools Strong analytical and data-driven mindset with a hands-on leadership approach Why Join The Team Competitive base salary + bonus structure Fully remote flexibility (North America or Europe-based) Opportunity to build and lead a critical function from the ground up High-visibility role with direct impact on revenue, risk, and growth

Customer Service Agent (Finnish Speaking) Location: Malta | Hybrid Salary: €25,000 – €30,000   About the Role We’re looking for a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing international iGaming company in Malta. As the first point of contact for players, you’ll provide support via phone, chat, and email, ensuring a smooth, safe, and positive customer experience in a regulated online gaming environment.   Responsibilities Support customers in Finnish and English via chat, email, and phone Assist with account queries, verification, deposits, withdrawals, and promotions Review KYC documents and perform security checks Resolve customer issues professionally and efficiently Collaborate with teams such as Risk, Fraud, and Responsible Gaming Maintain accurate records in line with internal and legal requirements Support translation and localisation tasks when needed Contribute to a positive and collaborative team environment   What We’re Looking For Fluent Finnish and English, written and spoken Strong communication and customer service skills Comfortable working shifts, including future night shifts Flexible and motivated to grow within a scaling company Responsible, accurate, and detail-oriented Previous customer support experience is a plus Interest in online gaming or sports betting is an advantage   What’s Offered Hybrid working model Paid onboarding and training in Belgium (flights and accommodation included) Lunch allowance for office days Full reimbursement of office parking costs Growth and development opportunities within a fast-growing company International and supportive work environment