Operations.

About the Role We are looking for a highly organized and detail-oriented Back Office Supervisor to support and oversee the daily operation of Elephant Bet’s back office systems in Brazil. This role is responsible for executing, monitoring, and controlling core back-office activities, ensuring system accuracy, operational stability, and compliance with internal procedures. The Back Office Supervisor plays a critical role in supporting live betting operations, front-office teams, and customer support, acting as a key link between operational execution, reporting, and compliance. Key Responsibilities Operate and monitor back-office systems on a daily basis, ensuring accuracy and reliability. Configure basic operational settings related to games, betting markets, limits, and user access, following established guidelines. Monitor player activity, betting flows, system alerts, and live operational events. Ensure operational continuity and system stability during live betting periods. Reporting & Monitoring Produce daily, weekly, and monthly operational and financial reports. Support data extraction for internal controls, audits, and regulatory requirements. Identify inconsistencies, system issues, or unusual activity, escalating findings when necessary. Financial & Compliance Support Assist in monitoring player balances, settlements, and reconciliation processes. Support AML, KYC, and CPF verification processes from a back-office perspective. Ensure accurate handling of operational data in compliance with LGPD and internal policies. Marketing & Promotions Support Support the setup, execution, and monitoring of bonuses, loyalty programs, and promotional campaigns. Assist CRM activities, including player segmentation and automated communications. Ensure promotions are correctly configured, monitored, and aligned with campaign plans. Team & Operational Support Act as first-level operational support for front-office, customer support, and retail teams. Follow and enforce established procedures, workflows, and access controls. Support onboarding and training of new back-office users. Requirements Bachelor’s degree in Business Administration, IT, Finance, or a related field, or equivalent professional experience. 2–4 years of experience in back-office operations, platform support, or operational roles, preferably within betting, gaming, fintech, or transactional environments. Familiarity with betting or gaming platforms and back-office systems (e.g., BetConstruct or similar). Basic understanding of payment flows, KYC/AML processes, and operational reporting. Strong attention to detail and ability to work with live operational data. Solid analytical, organizational, and problem-solving skills. Ability to work under pressure and manage operational incidents calmly. Strong communication skills and a collaborative, team-oriented mindset. Fluency in Portuguese; working proficiency in English is required.

The Payments & Fraud Analyst plays a key role within the Compliance function, serving as the central link between Payments Operations and Fraud Operations. This role is responsible for monitoring transaction activity, managing escalations, producing ongoing reporting, and supporting fraud mitigation efforts. Key Responsibilities: Produce recurring reports covering payment activity, risk indicators, and operational trends. Conduct ad-hoc analysis to support business decisions and compliance needs. Identify, escalate, and document concerning activity to internal teams. Track, review, and document payment-related transactions and workflows. Support the creation, documentation, and maintenance of payment processes and SOPs. Review and process player transactions. Investigate payment-related issues and coordinate resolutions. Generate reports on identified fraudulent activity. Request, review, and verify documents related to fraud or KYC. Required Qualifications: Bachelor’s degree in Business, Finance, Risk Management, Criminal Justice, or related field; or equivalent experience. 1–3 years in payments, fraud operations, compliance, risk, or regulated environments. Knowledge of payment methods and fraud patterns. Strong analytical abilities. Excellent communication skills. Preferred Qualifications: Experience in iGaming, sportsbook, fintech, or financial services. Familiarity with AML frameworks and regulatory processes. Experience producing management or regulatory reports. Proficiency with Excel and reporting tools. Experience collaborating with Payments, Fraud, AML, Compliance. Strong organizational and stakeholder communication skills. Ability to work in payments, fraud detection, and regulatory spaces. Why This Role Matters: This role safeguards customers, minimizes risk exposure, and strengthens internal controls within a regulated environment.

About the Role A growing international betting operator is seeking a results-driven and highly structured Deputy Operations Manager to support the expansion of their retail sports betting operations in Brazil. Based in João Pessoa, this leadership position will play a critical role in implementing operational strategies, managing cross-functional support teams, and ensuring consistent service delivery across multiple sites. The role combines oversight of technology deployment, logistics, procurement, facilities, compliance, and security operations in a fast-paced and regulated industry. Main Responsibilities: Operational Leadership & Execution Assist in executing the national operational roadmap under the guidance of senior leadership. Manage daily operations across retail locations, including POS, agent networks, and kiosks. Supervise infrastructure setup and ensure systems and devices operate efficiently at all sites. Coordinate interdepartmental efforts to align with business goals and maintain continuity. Technology & Systems Integration Oversee local deployment of technical solutions and platforms. Lead integrations with payment providers, CPF verification systems, and compliance APIs. Ensure systems meet national standards and regulatory certifications (e.g., GLI 13/16/33, LOTEP). Monitor system reliability, data integrity, and uptime across operational platforms. Procurement, Logistics & Import Operations Lead end-to-end logistics, from supplier management and purchasing to customs compliance. Authorize procurement activities within established approval frameworks. Handle supplier negotiations to secure cost-effective, high-quality services. Manage importation processes, ensuring all materials meet legal and regulatory standards. Inventory, Warehousing & Dispatch Monitor inventory levels and material flow across all operational hubs. Enforce warehouse protocols for receiving, storing, and distributing goods. Maintain accurate records and traceability for stock and movement control. Fleet, Facilities & Maintenance Oversee vehicle availability, usage, and preventive maintenance for operational fleets. Supervise construction, renovation, and ongoing maintenance of physical locations. Manage upkeep of generators, HVAC systems, power supply, and core IT infrastructure. Ensure contractors meet quality, time, and cost expectations. Safety, Security & Risk Mitigation Lead on-site physical security efforts, including guards, access control, and patrols. Ensure adherence to fire safety and workplace safety standards. Respond to and document incidents related to theft, vandalism, or other safety breaches. Conduct regular audits of safety protocols and asset protection measures. Compliance & Internal Controls Enforce operational policies aligned with AML, KYC, LGPD, and internal control standards. Support audits by providing necessary operational records and data. Track and report performance metrics around operational efficiency and system uptime. Generate detailed reports for leadership and headquarters. Team Leadership & Development Supervise cross-functional teams in operations, logistics, security, and maintenance. Collaborate with HR to address staffing needs, performance management, and training. Foster a culture of accountability, safety, and continuous process improvement. Desired Experience: Bachelor's degree in Engineering, Supply Chain, IT, Business, or a related discipline. Minimum of 7 years’ experience in operations or logistics, ideally in gaming, fintech, retail, or similarly regulated sectors. Demonstrated success managing import processes, supplier relations, and inventory systems. Hands-on experience with rolling out technology solutions and managing infrastructure in the field. Familiarity with Brazilian compliance standards including LOTEP, LGPD, AML/KYC, and GLI certifications. Strong financial skills with a focus on budget control and cost efficiency. Fluent in both Portuguese and English. Proven leadership ability and organizational skills in a multi-site, fast-growth environment. Highly detail-oriented, execution-focused, and adaptable under pressure.