Operations.

Customer Support Representative Location: New Jersey (On-Site) Compensation: $40,000–$60,000/year (commensurate with experience) About the Opportunity Our client is a fast-growing, international digital entertainment company operating within the regulated online gaming industry. We are seeking customer-focused professionals who are passionate about helping people, solving problems, and delivering exceptional service experiences. What You'll Be Doing As a Customer Support Representative, you will serve as the primary point of contact for customers, providing timely and professional assistance across multiple communication channels. Key responsibilities include: Responding to customer inquiries via live chat, email, and phone Investigating and resolving account-related questions and concerns Assisting customers with account verification, transactions, and general platform navigation Troubleshooting technical issues and escalating complex cases when necessary Delivering a high standard of customer service while meeting quality and productivity targets Accurately documenting customer interactions and case resolutions Working collaboratively with internal departments to ensure prompt issue resolution Promoting responsible customer engagement and adhering to regulatory requirements Qualifications New Jersey residency (required) Strong communication and customer service skills Problem-solving, organization, and multitasking skills Ability to work in a fast-paced environment Customer support experience across chat, email, or phone Gaming, fintech, payments, or regulated-industry experience (preferred) Bilingual proficiency (preferred) Benefits Medical insurance Career development opportunities Exposure to a global, technology-driven business Opportunity to build a long-term career in a rapidly growing industry

Customer Service Agent (Finnish Speaking) Location: Malta |  Hybrid Salary: €25,000 – €30,000   About the Role We’re looking for a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing international iGaming company in Malta. As the first point of contact for players, you’ll provide support via phone, chat, and email, ensuring a smooth, safe, and positive customer experience in a regulated online gaming environment.   Responsibilities Support customers in Finnish and English via chat, email, and phone Assist with account queries, verification, deposits, withdrawals, and promotions Review KYC documents and perform security checks Resolve customer issues professionally and efficiently Collaborate with teams such as Risk, Fraud, and Responsible Gaming Maintain accurate records in line with internal and legal requirements Support translation and localisation tasks when needed Contribute to a positive and collaborative team environment   What We’re Looking For Fluent Finnish and English, written and spoken Strong communication and customer service skills Comfortable working shifts, including future night shifts Flexible and motivated to grow within a scaling company Responsible, accurate, and detail-oriented Previous customer support experience is a plus Interest in online gaming or sports betting is an advantage   What’s Offered Hybrid working model Lunch allowance for office days Full reimbursement of office parking costs Growth and development opportunities within a fast-growing company

Senior Customer Support Specialist (Finnish Speaking)   Form part of a fast-growing international iGaming business Step into a senior, leadership-track CS role with real impact   Location: Malta (St. Julian’s) - Relocation Provided. Workplace: Hybrid Salary: Up to €30k + Bonus   Your Role: Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements Support fraud detection and account monitoring through detailed customer and transaction reviews Act as a senior presence within the team, stepping in during peak periods or critical situations Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience Take ownership of specific markets, features, or workflows, becoming a go-to person within the team   What You Bring: 2+ years of experience in online customer support within iGaming or a similar fast-paced environment Strong understanding of KYC, payments, and customer risk/fraud fundamentals High emotional intelligence with a natural leadership mindset Data-driven approach with awareness of how performance impacts wider business outcomes Fluent English and Finnish Ability to multitask, prioritise, and perform under pressure Comfortable working shifts, including potential night shifts Interest in sports and/or casino products is a plus Curiosity around tools and technology (including AI) to improve efficiency   What’s in It for You? Salary up to €30K + Bonus Quarterly team events and weekly company socials Hybrid work setup with home-office allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage