Operations.

Customer Support Agent – Spanish Speaking Location: Melilla, Spain Working Model: On-site, with remote flexibility for evening and weekend shifts     The Role We are looking for a Spanish-speaking Customer Support Agent to join our client's Customer Support team in Melilla. You will provide high-quality support to Spanish-speaking players, helping resolve queries efficiently while delivering a positive customer experience. This is a great opportunity for someone with previous customer service experience who is comfortable working in a rotating shift environment, including evenings, nights and weekends.     Key Responsibilities Provide professional and efficient customer support to Spanish-speaking players. Handle customer queries and resolve issues across relevant support channels. Communicate clearly and professionally in Spanish and English. Work collaboratively with international teams and internal departments. Follow established processes and procedures to ensure a consistent customer experience. Work flexibly across a rotating schedule, including nights and weekends.     Requirements Native-level Spanish is essential. Intermediate to fluent English for internal communication. 6 months or more of customer support/customer service experience. Strong communication and interpersonal skills. Customer-focused mindset with a proactive and positive attitude. Comfortable working shifts, including nights and weekends. Ability to work independently and as part of an international team. Candidates must have the right to work in Spain/EU. Visa or work permit sponsorship is not available.     Salary & Benefits €18,000-20,000 gross annual salary. Performance bonus of up to 10% of annual salary. Up to 4 weeks of "work from anywhere" flexibility. Relocation support: flights + €750 relocation advance + 2-4 weeks of temporary accommodation.

Sportsbook Operations Senior Manager | Gibraltar (On-site)   Our client is a fast-growing, next-generation sports betting and gaming platform building out its Gibraltar operation. They're a high-performance, fast-moving team with high ownership and a genuine appetite to professionalise how they operate.   They're looking for a Sportsbook Operations Senior Manager to own the operational engine behind their sportsbook supplier ecosystem; building the governance, performance reviews, reporting cadences and incident management processes that keep the sportsbook reliable, responsive and scalable as the business grows. This is a hands-on operational role, not a distant strategy seat. You'll work closely with Sportsbook Experience, Product, Engineering and Risk, acting as the bridge between internal teams and external suppliers.   What you'll be doing: Own operational relationships with key sportsbook suppliers across pricing, trading and data Build supplier governance frameworks, QBR cadences, performance reviews and action tracking Lead supplier incident management end-to-end, ensuring issues are resolved quickly and don't recur Hold third-party suppliers accountable for performance, quality and delivery Improve the processes behind event booking, supplier selection and day-to-day trading operations Use data and reporting to identify supplier trends and operational improvement opportunities Support and guide Gibraltar-based execs as the team grows Provide clear updates to senior stakeholders on operations, incidents and supplier performance   What you'll bring: 5+ years' experience in sportsbook operations, trading or sportsbook management Strong sportsbook industry knowledge; understanding the ecosystem matters more than experience with any one supplier A track record managing operational relationships with third-party sportsbook suppliers or partners (sports, including racing) Experience building or improving governance frameworks, QBRs, reporting structures or supplier performance processes Strong analytical, process-improvement mindset Comfortable using AI tools (ChatGPT, Claude or similar) to improve reporting and operational efficiency People leadership experience is a plus, not essential Comfortable with ambiguity, happy building structure where it doesn't exist yet Genuine passion for sport and sports betting   Details: Location: Gibraltar, on-site, full-time Working pattern: Shifts between 9am–11pm, Monday–Sunday Salary: Competitive, dependent on experience

Job requirements 5-7 years of experience in IT operations, systems administration, or endpoint engineering Proven hands-on experience with at least one enterprise MDM solution (Kandji, Jamf Pro, or Microsoft Intune) Experience with identity management and SSO: Google Workspace Admin, Okta, Azure AD/Entra ID, SAML/SCIM integrations Proficiency in scripting and automation (Bash, Python, or PowerShell) for IT workflow development Currently based in Limassol, Cyprus Strong proficiency in integrating AI tools into daily workflows to drive efficiency, quality, and innovation Job responsibilities Own the full device lifecycle: procurement, provisioning, compliance enforcement, and decommissioning across macOS and Windows fleets Administer and optimise the Kandji MDM platform including custom profiles, automated deployments, and compliance policies Design and manage identity lifecycle workflows integrating Google Workspace, SCIM provisioning, and SSO/SAML configurations Build and maintain automated provisioning/deprovisioning workflows using APIs, scripting, and integration platforms Lead infrastructure projects end-to-end: office build-outs, network deployments, access control systems, and cloud service integrations