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We are partnered with a fast-growing online gaming business that is redefining how players engage with digital casino entertainment. Combining a strong game portfolio, data-driven decision making, and a focus on player experience, the business is entering a new phase of growth across North America.
Following a recent rebrand and significant investment into product and technology, the company is scaling its leadership team and strengthening its operational infrastructure. This is a high-impact opportunity to join at a pivotal stage and play a key role in shaping the next phase of growth.
The Opportunity
The Director of Casino Operations will be responsible for the day-to-day commercial performance of the online casino offering.
Reporting directly to the General Manager, this hire will own the operational and commercial execution across key areas including game performance, supplier relationships, player experience, and promotional effectiveness.
This role requires a commercially driven operator with a strong understanding of online gaming and a passion for delivering best-in-class player experiences.
Commercial Performance
Key Responsibilities
Commercial Performance
Own core casino KPIs including revenue, engagement, retention, player value, and bonus efficiency
Identify opportunities to improve profitability and long-term customer value
Partner with analytics teams to evaluate trends and inform business planning
Content & Supplier Management
Manage relationships with game providers, aggregators, and platform partners
Optimise game portfolio performance and content strategy
Evaluate new suppliers and technologies to enhance product offering and commercial outcomes
Player Experience & Operations
Oversee the end-to-end player journey across onboarding, payments, gameplay, and support
Identify and remove friction points across the customer lifecycle
Collaborate closely with Product, Payments, Risk, VIP, CRM, and Customer Support teams
Strategic Growth & Partnerships
Identify opportunities to improve operational efficiency and player engagement
Support vendor selection, commercial negotiations, and strategic initiatives
Contribute to long-term growth strategy and execution
Leadership
Act as a key operating partner to the General Manager
Lead cross-functional initiatives from concept through execution
Establish strong operating discipline and accountability across teams
Support the development of scalable operational processes
Success in the First 12 Months
Improve key commercial KPIs across revenue, retention, engagement, and profitability
Enhance visibility into supplier performance and casino economics
Deliver measurable improvements in player experience
Develop strategic partnerships that strengthen the product and operating model
Become a trusted member of the leadership team
Requirements
Essential
7+ years’ experience within online casino, iGaming, sportsbook, social casino, or sweepstakes environments
Strong understanding of gaming economics, player behaviour, and retention strategies
Experience managing vendors, suppliers, or commercial partnerships
Proven track record of improving performance through data-driven decision making
Experience leading cross-functional initiatives in a fast-paced environment
Strong analytical and stakeholder management skills
Preferred
Experience with leading online casino or sweepstakes operators
Background managing game providers and aggregators
Experience influencing P&L performance
Exposure to payments, CRM, loyalty, fraud, or engagement technologies
Experience in high-growth or scaling organisations
Candidate Profile
Commercially minded operator with a hands-on approach
Comfortable working across strategy and execution
Strong balance between player experience focus and commercial performance
Thrives in fast-paced, growth environments
Motivated by building and scaling high-performing businesses
The Company
Our client is a fast-growing international iGaming business, focused on delivering innovative gaming
experiences across global markets. With continued expansion in the US, they are now seeking an
experienced Legal Director to lead litigation, IP enforcement, and compliance efforts.
The Role
Reporting into senior leadership, you will take ownership of all US-based litigation, intellectual
property enforcement, and regulatory compliance. This is a senior, hands-on role requiring deep
expertise across disputes, IP protection, and gaming regulation.
You will work cross-functionally with Product, Marketing, and Operations teams while managing
external counsel and enforcement partners.
Key Responsibilities
Litigation & Dispute Resolution
• Lead all US corporate legal disputes, including litigation, arbitration, and government
investigations
• Develop and execute litigation strategy, including evidence gathering and case management
• Manage and coordinate external counsel and support court proceedings
• Assess legal and reputational risks, providing clear and timely mitigation strategies
Intellectual Property Enforcement
• Monitor competitor activities to identify IP infringements, including game cloning, asset
misuse, and trademark violations
• Lead enforcement actions, including evidence collection and takedown submissions across
platforms (App Store, Google Play, Meta, TikTok, etc.)
• Build and implement scalable IP enforcement processes to improve efficiency and success
rates
• Collaborate with external law firms and enforcement vendors where required
US Legal Compliance
• Monitor and interpret US federal and state regulations across gaming, data privacy,
advertising, and consumer protection
• Ensure full compliance across all US-facing operations
• Review and advise on legal documentation including:
o Terms & Conditions
o Privacy Policies
o Marketing materials and promotional campaigns
• Provide practical, business-focused legal guidance to Product, Marketing, and Operations
teams
Stakeholder Management
• Manage relationships with external law firms, IP enforcement agencies, and platform partners
• Optimize legal spend and vendor performance
• Act as a key legal partner to internal stakeholders across multiple functions
Requirements
• Juris Doctor (JD) or equivalent legal qualification
• Active US Bar admission strongly preferred
• Minimum 10+ years’ legal experience, including:
o 5+ years handling US litigation and/or IP enforcement
o Prior experience within the gaming or iGaming industry (essential)
• Strong drafting and negotiation skills with the ability to manage complex legal matters
independently
• Excellent stakeholder management and communication skills
• Proven ability to operate in a fast-paced, high-growth environment
What’s on Offer
• Competitive base salary + Bonus
• Opportunity to play a key role in a high-growth iGaming business
• Exposure to complex, cross-border legal challenges
Established international iGaming company on the lookout for Customer Service Specialist (Swedish Speaking)
Form part of an international iGaming company
Chance to kickstart your career with growth opportunities
Location: Malta
Workplace: Hybrid
Your Role:
Assist customers via live chat, email, and phone, providing timely and effective support.
Take ownership of more complex issues, ensuring they are resolved efficiently.
Collaborate with internal teams and external partners to resolve customer concerns.
Process KYC verification and enhanced due diligence when necessary.
Review and approve withdrawal requests in line with security protocols.
Conduct daily security checks to monitor new accounts and transactions.
Analyze customer interactions and provide feedback to improve services and self-help resources.
Support CX initiatives by contributing insights on customer trends and system improvements.
Handle additional tasks as required by the Customer Experience Management team.
What You Bring:
Fluent Swedish (spoken and written) with strong communication skills.
Interest in sports and casino is a plus.
Analytical mindset and problem-solving abilities.
Ability to work flexible shifts, including night shifts.
Previous customer service experience is an advantage.
Strong multitasking skills and ability to work in a fast-paced environment.
What’s in It for You?
Competitive salary of €26K + Bonus
Relocation support
Quarterly team events and weekly company socials
Hybrid work setup with a home-office setup allowance
Work remotely from anywhere yearly benefit
Wellbeing allowance
Private health insurance with dental coverage